This reflective paper analyzes a student's observation of a nurse manager in a healthcare organization, focusing on conflict management and communication skills. The student observed the nurse manager's handling of patient and staff conflicts, highlighting the use of effective communication and transformational leadership. The paper discusses how the nurse manager addressed a patient's refusal of medication and resolved conflicts between nurses, emphasizing the importance of active listening and professional conduct. The student reflects on the experience, noting the nurse manager's friendly and helpful demeanor and the adoption of a transformational leadership style. The student identifies effective communication as a key skill for professional development and outlines future plans for improvement through on-the-job training. The paper concludes by emphasizing the significance of leadership and conflict management in nursing practice, and the student's commitment to refining communication skills to excel as a nurse leader.