7101NRS Trimester 3: Nursing Leadership and Consumer Experience

This presentation is designed for a nursing leadership interview, outlining a project to enhance the consumer experience in healthcare. The student proposes a transformative leadership approach to implement evidence-based, patient-centered care, aiming to increase consumer satisfaction. The presentation details the candidate's qualifications, professional skills, and proposed plan of action, including the use of the PDSA cycle for change implementation. It emphasizes the importance of evidence-based practice, addressing communication gaps, reducing medical errors, and improving overall care quality. The project involves gathering patient feedback, forming a research team, implementing the protocol in a selected ward, studying the impact, and acting on the findings. The leadership skills and attributes, particularly transformative leadership, are highlighted, along with strategies for team collaboration, motivation, and cultural sensitivity. The presentation concludes with a call for professional development support and a strong belief in the project's potential for success. The student is seeking the position to lead this project.

NURSING LEADERSHIP
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY:
AUTHOR NOTE:

INTRODUCTION:
• This presentation is a tool for me to convince the
interview panel as a deserving candidate for the
position.
• My approach will be based on transformative leadership
to implement evidence based patient centred care to
enhance consumer satisfaction.
• I am ecstatic for the opportunity that has been given to
me and I hope to be investing my best efforts for doing
justice to the position.

PERSONAL QUALIFICATION AND
EXPERIENCES:
• I would like to start with my personal qualifications and
experiences
• I am a pro-active, honest, punctual and vigilant nurse with a
variety of leadership skills and attributes.
• have an 11 year experience of working in the public and private
tertiary hospitals as a registered nurse and also have a 5 year
working experience as a clinical nurse.
• I have been offered the position of an Acting Clinical Facilitator
within same division
• I also actively work as a volunteer in the temple for the spiritual
upliftment in personal life and help the community as well.

PROFESSIONAL SKILLS AND
COMPETENCES:
• Leaders in any position have to bring forth a unique
blend of skills and attributes, which will not only help
the leaders achieve the organisational goals, but will
also motivate or inspire the existing staff to follow in
the leader’s footsteps.
• Many schools of thoughts in leadership believe a few
of these skills are attained by the leader and a few,
the leaders are born with.
• In any case, it is important for me to discuss my
skills.

PROFESSIONAL SKILLS
• pro-activeness, honesty, punctuality and
vigilance.
• calm, focused and result oriented in my task
• always try to deliver my perfection
• communication skills are also extremely velar
and effective
• ensuring each of the team member is clear
regarding the tasks or any information I am
conveying

PERSONAL SKILLS:
• Empathy, compassion, vision, dedication and
honesty.
• I am very religious and spiritual person
• I like to establish strong bonds between new
families, and I believe in equality.
• Very passionate about cultural appropriateness
and equality
• I like to travel and experience new cultural
backgrounds to explore their values and norms.

PROPOSED PLAN OF ACTION:
• I would like to introduce my proposed plan of change for the cause of
the project.
• This project aims to improve customer satisfaction.
• Recalling my past experience of working as a nurse of 11 years, I have
had the opportunity to be exposed to a myriad of patient groups.
• Lack of attention paid to the patients’ wishes, preferences and
grievances accelerates dissatisfaction among patients. Medical errors
and clinical decision making errors which aggravates the condition of
the patient also negatively impacts patient satisfaction.
• More the health care quality, approach and behaviour of the staff
affects the patient satisfaction drastically.

EVIDENCE BASED PRACTICE TO THE
RESCUE
• Is a revolutionary technique which has a deliberating
impact on the care quality and care delivery scenario
as well (Townsend & Morgan, 2017).
• Is a scientific, systematic and easy to implement
technique.
• Improves each of the care activity provided to the
patients with recent and up-to-date care provisions
and techniques (Dobson & Dobson, 2018).

EVIDENCE BASED PRACTICE TO THE
RESCUE
• Evidence based practice can easily address communication
gap among nurses and patients, reduce medical errors,
enhance competence and skills of the nurses and enhances
overall care quality
• Health care costs are also associated with the greater
consumer dissatisfaction, as evidence based practice is also
associated with reduced health care costs as well, evidence
based practice implementation will be the ultimate tool for
the change in the organization (Dang & Dearholt, 2017).

PLAN-DO-STUDY-ACT:
• Will be taking the assistance of the PDSA or the
plan-do-study-act cycle.
• Change implementation is a complex procedure
and encompasses various aspects including
internal and external stakeholders.
• It is crucial to take assistance of a model or
framework to streamline the process (Laverentz &
Kumm, 2014).
• PDSA model is a potent tool, hence I will be taking
the assistance of PDSA cycle.

PHASE 1: PLAN:
• The first phase of the program will be planning, and the
preparatory phase for the planning.
• I would be gathering feedback from the patient
population to gather insight on the exact reason behind
the customer dissatisfaction.
• I would like to put together a team of researchers who
will research with me on developing an evidence based
practice protocol or framework based on the most
notable contributors to the customer dissatisfaction.
• The team of researchers will include myself, nursing
leader, community executive, and head registered nurse.

PHASE 2: DO:
• The second step of the plan is the action
taking step.
• In this step the project team will be
implementing the protocol in one
selected ward.
• I will be preferably choosing a ward with
at least 10-15 nurses in order to
understand the impact of the change on
a considerably large population.