NURSING 3 Report: Interpersonal Conflict and Patient Care

This report delves into the complexities of interpersonal conflict within the nursing profession, examining its various facets including emotional, personal, physical, and professional conflicts. It emphasizes the importance of effective conflict management strategies and their positive impact on patient-centered care, aligning with NMBA standards and ethical codes. The report highlights the significance of teamwork, communication, and mutual respect in mitigating conflicts, while also acknowledging the challenges faced, such as those brought about by online learning environments during the COVID-19 pandemic. It stresses the need for nurses to understand conflict dynamics to enhance their ability to handle critical situations and improve patient outcomes. The report also provides a critical analysis of the study's limitations, such as the focus on nurse-patient interactions and the exclusion of other healthcare professionals, and offers insights into potential areas for improvement. Ultimately, the report underscores the importance of proactive conflict resolution to create a more supportive and effective healthcare environment.

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Name of the student
Name of the university
Author note

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Interpersonal conflict is a dispute that causes considerable animosity and resentment
between two individuals or subgroups of an organization (Almost et al., 2016). Health care
practitioners, who recognize each other's responsibilities and can work together efficiently,
have been shown to provide better quality treatment and thus, to achieve desire comes out
inpatient care, good interpersonal relationships in terms of teamwork, communication,
listening and respecting each other's values or positions are important (Wright, Mohr &
Sinclair, 2014; Jerng et al., 2017). Conflict management is a complex process requiring both
time and energy and this has been achieved through an effective activity plan. The activity
plan has been well distributed among the plan focus on on the main factors of the
interpersonal conflict those are emotional, personal, physical and professional conflicts. The
consequences of the interpersonal activity have been depicted. This practice focused on
patient-centered care, which aligns perfectly with standards and code of ethics of the NMBA
standards. This activity will help the registered nurse to handle any critical situation when it
arises in the healthcare system. Based on the factors the activities that have been performed
will initially help the registered nurse to form a mutual understanding with the patients and
make use of communication to overcome the conflicts. The process that has been undertaken
is correct as it will help the registered nurse to understand the patient’s perspective and work
accordingly. This topic has a clear mention of the NMBA standards. One of the drawbacks is
the study aimed at only the interpersonal conflict between the patient and nurses but does not
include other health professionals, thus violating NMBA guidelines.
A team-work climate while during this assessment, encouraging an atmosphere that fosters
cooperation and friendship. Those close-knit partnerships complemented inspired us and
encouraged us to work harder, collaborate and support each other (Rosen et al., 2018). People
have various qualities, weaknesses, communication abilities, preferences and behaviours but
as a team, it worked as a beneficial factor while supporting each other. The study comprises

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of many learners, among which I have a clear knowledge of interpersonal conflict following
which others have prepared a proper activity plan. Based on the activity plan, the intended
outcomes were aligned with NMBA Standards. This again helped to consider a therapeutic
use of self. This group work has been a challenge for me because of COVID 19. The classes
are now conducted online for which it has become difficult for me to complete the
assessment. Because of the online system, a big communication gap has been generated.
However, this assessment allowed me to gain a clear knowledge of factors that need to be
considered to avoid interpersonal confliction between a nurse and patients. Recognizing the
potential for conflict before it occurs and mitigate that potential to avoid conflict is identified
as a helpful strategy. To solve the interpersonal conflict in the healthcare environment, I need
to have appropriate information and expertise to reduce conflict. This, in turn, has helped me
to have a clear knowledge of NMBA standards and code of ethics.

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References
Almost, J., Wolff, A. C., Stewart‐Pyne, A., McCormick, L. G., Strachan, D., & D'souza, C.
(2016). Managing and mitigating conflict in healthcare teams: an integrative
review. Journal of advanced nursing, 72(7), 1490-1505.
https://doi.org/10.1111/jan.12903
Jerng, J. S., Huang, S. F., Liang, H. W., Chen, L. C., Lin, C. K., Huang, H. F., ... & Sun, J. S.
(2017). Workplace interpersonal conflicts among the healthcare workers:
Retrospective exploration from the institutional incident reporting system of a
university-affiliated medical center. PloS one, 12(2). 10.1371/journal.pone.0171696
Rosen, M. A., DiazGranados, D., Dietz, A. S., Benishek, L. E., Thompson, D., Pronovost, P.
J., & Weaver, S. J. (2018). Teamwork in healthcare: Key discoveries enabling safer,
high-quality care. American Psychologist, 73(4), 433.
https://psycnet.apa.org/doi/10.1037/amp0000298
Wright, R. R., Mohr, C. D., & Sinclair, R. R. (2014). Conflict on the treatment floor: an
investigation of interpersonal conflict experienced by nurses. Journal of Research in
Nursing, 19(1), 26-37. https://doi.org/10.1177%2F1744987113485577