Nursing Assignment Report: Patient Experience and Satisfaction

This nursing assignment report examines the critical relationship between patient experience and patient satisfaction in healthcare settings. The report addresses the key roles of nurses in enhancing patient experiences, highlighting how improved care leads to better patient outcomes and increased satisfaction. It explores the challenges in distinguishing between patient experience and satisfaction, emphasizing the need for clear strategies, such as educating nursing staff, to ensure quality patient care. Additionally, the report discusses the use of patient experience as a metric for evaluating healthcare quality and informing provider reimbursement, citing research that correlates enhanced patient experiences with positive clinical outcomes, measured through patient communication and surveys. The report references several studies supporting its analysis, providing a comprehensive overview of the topic.

Running head: NURSING ASSIGNMENT
NURSING ASSIGNMENT
Name of the student:
Name of the university:
Author note:

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NURSING ASSIGNMENT
Question 1:
Patient experience is directly related to the patient satisfaction. Nurse have a major role in
the enhancement of patient experience. By providing better care to the patient by the nurses, the
patient satisfaction rises which enhances the patient experiences, thus giving rise to positive
health outcomes (Leggat, Karimi & Bartram, 2017).
Nurses who work as supervisor in the patient care are also considered as the general
contractor. As the general contractor, we have control of certain components but not all the
components. As a general contractor, we have control over the components which are related to
the treatment, diagnosis and referral, but the decision related to the treatment are dependent upon
the patient and the stakeholders.
Question 2:
According to Berkowitz, (2016), lack of clarity between the terms patient satisfaction and
patient experience is considered as challenge in the nursing practice. This challenge hinders the
patient care quality, as similar measurement is applied to achieve both patient experience and
patient satisfaction.
The challenge should be addressed and in order to avoid that, strategies should be
implemented such as educating the nursing staff about the difference of the patient experience
and patient satisfaction and approaches to implement that (Tsai, Orav & Jha, 2015).
Question 3:
Yes, the patient experience is used as the measurement of the patient care or the provider
reimbursement. Enhanced patient experience is observed in case of better care which leads to

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NURSING ASSIGNMENT
positive health outcomes. Apart from that, it is also used to judge metric for the reimbursing care
by physicians (Berkowitz, 2016).
According to Anhang Price et al., (2014), enhanced patient experience is correlated with
the better care of the patient that is by providing better treatment and the recommendation which
leads to positive clinical outcome that can be measured by communicating with the patient or by
conducting a survey.

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NURSING ASSIGNMENT
References:
Anhang Price, R., Elliott, M. N., Zaslavsky, A. M., Hays, R. D., Lehrman, W. G., Rybowski,
L., ... & Cleary, P. D. (2014). Examining the role of patient experience surveys in
measuring health care quality. Medical Care Research and Review, 71(5), 522-554.
Berkowitz, B. (2016). The patient experience and patient satisfaction: measurement of a complex
dynamic. Online J Issues Nurs, 21(1).
Leggat, S. G., Karimi, L., & Bartram, T. (2017). A path analysis study of factors influencing
hospital staff perceptions of quality of care factors associated with patient satisfaction and
patient experience. BMC health services research, 17(1), 739.
Tsai, T. C., Orav, E. J., & Jha, A. K. (2015). Patient satisfaction and quality of surgical care in
US hospitals. Annals of surgery, 261(1), 2.