This essay provides a reflective analysis of preventing falls and the harms associated with them, particularly in the context of elderly patients, using a case study of a 75-year-old man named William who experienced a fall. It explores William's experience with public hospitals, his feelings about seeking treatment, and personal values related to caring for older people. The essay applies theories like resource dependency to understand the challenges in healthcare service delivery. It evaluates the impact of negative experiences on patient perceptions and emphasizes the need for improved management and efficiency in public healthcare institutions. The analysis identifies inadequate care aspects and suggests improvements such as increased staffing, technology adoption, and better training programs. An action plan is proposed to enhance healthcare facilities and improve patient satisfaction, concluding that addressing these issues is crucial for building a healthier society. Desklib provides resources for students including past papers and solved assignments.