NURSING TEAMWORK AND COMMUNICATION iSAP Report, NUR3004, Semester 1

This report examines a nursing scenario involving a post-operative patient, Alfie, and analyzes the effectiveness of communication and teamwork among healthcare professionals. The report identifies examples of both effective and ineffective communication, such as clear communication between nurses Rosie and Julia regarding Alfie's deterioration, and instances of poor handover procedures and lack of coordination within the MET team. The analysis delves into the impact of these communication patterns on the patient's condition, the healthcare staff, and the overall organization, emphasizing the importance of clear, concise, and complete communication for patient-centered care and improved outcomes. The report also explores the effects of ineffective communication on patient anxiety, staff professionalism, and organizational efficiency, highlighting the need for improved communication skills and teamwork strategies. References from various studies are included to support the findings and recommendations for improving nursing practices.

Running head: NURSING TEAMWORK AND COMMUNICATION
NURSING TEAMWORK AND COMMUNICATION
Name of the Student
Name of the University
Author Note

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Q1. Examples of effective, ineffective and teamwork:
1. Effective communication and collaboration have highlighted during the communication
between Rosie and Julia, after clear indication of deterioration of the patient, Alfie. It has
been seen that Rosie identifies the degradation and Julia, her preceptor positively observes
the changes in the patient.
2. The MET team has showed the right patient clinical communication after the information
of the deterioration and the changes in Alfie's vital signs.
3. Alfie’s handover procedure from the supervision of Julia and MET team as they could not
be found taking proper actions of ISBAR. Tamsin, the MET team nurse, has been seen to be
inattentive to the patient during the handover; thus, various questions were repeated
unnecessarily.
4. In the video, it has been observed that patient deterioration has not been correctly recorded.
On the other hand, everyone doing separate things and also talking over and over. Thus the
effectiveness of every task was lacking. Tamsin and Rosie have been seen doing the same
thing and also interacting with Kelli for the same outcome.
Q2. Effect on Patient:
Communication or interaction plays a key role in health care setting, and it has rapid
impact on mental and physical condition of patient. Factor of the communication helps in the
proper knowledge gathering about the feelings, state and requirements of the patient (Meuter
et al., 2015). Hence, useful or productive communication would be done with the help of
health records of the patient and letting the patient know about his or her condition.
On the other hand, the communication would be helpful in the trust build up between
the patient and the nurse who would be useful in the further assessment of the patient. Thus it
can be stated that communication is one of the tools that would help provide improved care to

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the patient. Hence, patient-centred care and also providing high quality care would be the
aspect which can be achieved by effective communication with the patient. On the other
hand, effective communication would effectively motivate and develop positive mental
aspect of patient. It would be helpful in the event of the better health condition of the patient.
However, ineffective communication would be the aspect that leads to an unproductive
situation and also provides no bright output. The ineffective communication would be the
aspect which lacks the 3 Cs that are the clarity, completion and conciseness (Alert, 2017).
Thus the ineffective communication would affect the mental condition of the patient as it
leads to the unproductive information development and also the development of the anxiety
in the patient mind. Hence, it can be stated that the aspect of communication is one of the
elements that impact both positive and also a negative way. Thus the factor of the connection
should be used as the proper tools for the care providence (Foronda, MacWilliams &
McArthur, 2016). Hence, it can be seen that communication is one of the tools that would
help provide improved care to the patient. Hence, patient-centred care and also providing
high quality care would be the aspect which can be achieved by effective communication
with the patient.
Effect on Staff:
Effective communication would be a tool for the health care staffs that are the nurses,
physicians and others to gather knowledge about the patient. The effective communication
would be the factor that helps in the proper knowledge gathering and providing the care by
adhering to that information. Hence, this factor refers to the achievement of appropriate
account of health care provision (Epstein et al., 2017). Thus the aspect of communication has
a significant impact on the staff mental and professional point. It also would be the factor that
helps in the proper assessment of the patient and also developing the therapeutic relationship
with the patient as well. On the other hand, effective communication also helps in the

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development of the professional aspects of the staffs, such as the skills of patient
understanding, consoling the patient, positive motivation providence to the patient.
Recording of the proper information about the patient to provide appropriate care to the
patient as well. Hence, the communication would be useful in the processing of the health
care data along with the proper assessment of the patient as well (Macnamara & Camit,
2017). On the other hand, the aspect of ineffective communication would lead to unfocused
and improper interaction with the patient. Other staffs which would impact over the time and
information management as well on the compelling clinical support providence to the patient.
It also affects the teamwork and the time management skills of the nursing staff (Thomson et
al., 2015). On this context, it can be stated that the communication would be useful in the
proper channelization or directing the health care process in the correct direction.
Effect on Organisation:
Communication would be the aspect that helps in the professional relationship
development with the patients and also the providence of the proper care to the patients as
well. On the other hand, the staffs also communicate for the better assessment of the patient
and even the knowledge gathering about the clinical aspects as well (Farmanova, Bonneville
& Bouchard, 2018). On this context, it can be stated that the communication would
effectively channelize the improvement of the organization in a positive direction. However,
ineffective communication would impact the patient's mental condition and also affect the
workforce and the work effectiveness of the staffs along with the time management process
as well. On this context, it can be stated that the aspect of the health care organizations would
be dependent on the communication skills of the nurses. All other staffs as communication
play a key role in customer satisfaction as well as in the providence of proper care. It also
helps in the development of the teamwork among the staffs as well in a positive aspect (Salas
et al., 2015). Other than this, ineffective communication would be the aspect which affects

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the condition of the care providence and also the chaos in the organization. As ineffective
communication would take place as the lack of skill among the nurses and other staffs as
well. Hence, communication skill development would be required, and the financial
expenditure would also take place in the organizational context. It can be stated that the
communication would effectively channelize the improvement of the organization in a
positive direction. However, ineffective communication would impact the patient's mental
condition and also affect the workforce and the work effectiveness of the staffs along with the
time management process as well. Therefore, it can be stated that communication, despite
effective or ineffective, has a significant impact on the organization. Hence, useful or
productive communication should be done with the help of health records of the patient and
letting the patient know about his or her condition. On the other hand, the connection
between the staffs and the managers would also have crucial role in the development of
motivation among the crews (Birken et al., 2015). Thus it can be seen that the nursing team
work and communication among the nurses and the patients would effective if the outcome is
positive in terms of the motivational development of the patient and also the workability
would develop among the nurses as well. Hence, it can be seen that the effectiveness of the
communication would be able to change the condition of the patient and also the proper client
satisfaction aspect. However, communication is a factor that would be required in terms of
the patient centred care as well.

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References
Alert, S. E. (2017). Inadequate hand-off communication. The Joint Commission, 58, 1-6.
Birken, S. A., Lee, S. Y. D., Weiner, B. J., Chin, M. H., Chiu, M., & Schaefer, C. T. (2015).
From strategy to action: how top managers’ support increases middle managers’
commitment to innovation implementation in healthcare organizations. Health care
management review, 40(2), 159.
Epstein, R. M., Duberstein, P. R., Fenton, J. J., Fiscella, K., Hoerger, M., Tancredi, D. J., ...
& Kaesberg, P. (2017). Effect of a patient-centered communication intervention on
oncologist-patient communication, quality of life, and health care utilization in
advanced cancer: the VOICE randomized clinical trial. JAMA oncology, 3(1), 92-100.
Farmanova, E., Bonneville, L., & Bouchard, L. (2018). Active offer of health services in
French in Ontario: analysis of reorganization and management strategies of health
care organizations. The International journal of health planning and management,
33(1), e194-e209.
Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in
healthcare: An integrative review. Nurse education in practice, 19, 36-40.
Macnamara, J., & Camit, M. (2017). Effective CALD community health communication
through research and collaboration: An exemplar case study. Communication
Research and Practice, 3(1), 92-112.
Meuter, R. F., Gallois, C., Segalowitz, N. S., Ryder, A. G., & Hocking, J. (2015).
Overcoming language barriers in healthcare: a protocol for investigating safe and
effective communication when patients or clinicians use a second language. BMC
health services research, 15(1), 371.

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Salas, E., Shuffler, M. L., Thayer, A. L., Bedwell, W. L., & Lazzara, E. H. (2015).
Understanding and improving teamwork in organizations: A scientifically based
practical guide. Human Resource Management, 54(4), 599-622.
Thomson, K., Outram, S., Gilligan, C., & Levett-Jones, T. (2015). Interprofessional
experiences of recent healthcare graduates: A social psychology perspective on the
barriers to effective communication, teamwork, and patient-centred care. Journal of
interprofessional care, 29(6), 634-640.