Management and Business Context: Nurture Pet Home Business Plan

The essay provides a comprehensive business plan for "Nurture Pet Home," a pet care service in Australia. It begins by identifying the growing demand for pet care services and outlines the company's vision to address pet owners' needs with services like pet homes, pet sitting, and pick-up/drop-off. The essay details the adoption of strategic positioning, web presence, online advertising, and differentiation strategies. It analyzes the organizational structure, focusing on a functional approach with departments like housekeeping, finance, and marketing. The essay also examines internal factors such as finance, human resources, and organizational culture, and external factors including government regulations and market competition. It further addresses potential risks, including lack of skilled labor and financial constraints, and proposes mitigation strategies. The plan emphasizes online and offline service delivery, customer support, and marketing tactics to enhance customer satisfaction and gain a competitive advantage. The essay concludes by highlighting the importance of departmental functions and resource utilization for achieving business objectives, supported by relevant references.

RUNNING HEAD: Management and Business Context
Management and Business Context Essay

Management and Business Context 1
With the change in the needs and expectations of the people, there has been a rise in the
products and services offered to the people. This has resulted in an increase in the level of
competition in the business environment of Australia. From the analysis of the environment
of Australia, it has been analysed that people in Australia are more concern for the safety of
their pets when they are on a trip due to personal and professional reasons. Analysis of the
need of people for pet homes for their pets has provided an idea of setting up a new business.
Pet care industry is full of opportunities and is full of chances of success and growth. People
are a concern for the safety and security of their pets which is the reason behind the growth of
the pet care industry. Name of the pet home will be “Nurture pet home” which will be
providing pet care services and pet sitting services in Australia. Nurture pet home will offer
pet home services, pet sitting services and pick and drop services for the pets. The focus of
Nurture pet home will be on providing quality services and taking care of the pets for
ensuring their safety and security. Nurture pet home will be operating at a medium level and
at different locations in Australia. Nurture pet home is planning to adopt few strategies for
establishing the business in an efficient market and gaining a competitive advantage. It is
planning to adopt strategic positioning strategy, web presence strategy, online advertising
strategy and differentiation strategy (Salminen, 2014). All these strategies adopted by Nurture
pet home will help in attracting the customers and meeting the expectations of the customers.
The vision of Nurture pet home is to resolve the issues or challenges faced by the pet owners.
Its motive is to enhance the standard of quality offered in the pet care industry.
For the management of the different operations of the pet home, Nurture pet home has
evaluated the advantages and disadvantages of different organisational structures. It is
planning to adopt functional organisational structure so as to manage the operations and
internal structure of the business in an effective manner. Different departments will be
divided and managed by different individuals so as to ensure that operations of the pet home
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Management and Business Context 2
are conducting without any delay (Latif, et. al., 2013). Different departments in the Nurture pet
home will be housekeeping, kitchen, finance, marketing, security, administration and pick-up
and delivery department. Activities or operations of the pet home will be divided among
these departments (Morgeson, et. al., 2012).
An organisation exists in the business environment which is a combination of
different internal and external factors. These internal and external environmental factors can
enhance the performance of the business as well as adversely affect the performance of the
business. Internal environmental factors determine the strengths and weaknesses of the
business which helps in gaining the advantage of the opportunities available and coping with
the threats. Internal environmental factors for Nurture pet home need to be analysed for
analysing their impact on the business (Shiamwama, et. al., 2014). Internal environmental
factors for Nurture pet home include the availability of finance, availability of the human
resource, skills and knowledge, support from the employees, the culture of the organisation,
communication process, mission and objective. There is a need to make an arrangement of
the different resources including finance, human resource and skills and knowledge for
executing the operations properly (Fereidouni, et. al., 2010). Training must be provided to the
employees for ensuring that quality services are provided to the pets and satisfying the
expectations of the customers. Communication process must be effective for ensuring that the
exchange of information is done in an effective manner. The culture of the organisation is
responsible for the behaviour of the employees towards the service receivers and others in the
company (Dragnić, 2014). Nurture pet home will maintain a flexible culture for encouraging
and motivating employees. Nurture pet home will discuss its mission and objectives with the
internal stakeholders for encouraging them and gaining their support. External environmental
factors are those factors present in the environment in which business exists and are not in the
control of the business. Nurture pet home will analyse these external environmental factors
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Management and Business Context 3
and dealing with these factors. External environmental factors include government rules and
regulations, competition in the market, trend and socio-culture factors, technological factors
and environmental factors (Islam, et. al., 2011). Pet care industry is a growing industry and
rules and regulations have been formulated for ensuring that the businesses are operating
within the legal framework. Nurture pet home will ensure that rules and regulations are
followed for ensuring safety and security of the pets. For gaining a competitive advantage
over the others, it will offer its services through online mode. Customers can make bookings,
payments and cancellations through online mode and access details of Nurture pet home
through its website (Bouazza, et. al., 2015).
Various risks may arise in front of a new business which must be dealt properly for
eliminating the adverse impact of the risk. Nurture pet home can face various risks which can
affect its performance. These risk factors include lack of skilled and trained human resource,
lack of finance, failure of the planning process, market risk and safety related risks. Skills and
trained human resource will be required by Nurture pet home for providing proper services to
the pet. Skilled and trained employees will ensure the safety of the pets at Nurture pet home
and ensure that proper records are maintained related to the pets. Regular health check-up
will be performed in Nurture pet home for ensuring the health of the pets. Different pets will
be kept in different cabins (Ejon & Mbohwa, 2015). Finance is required for executing the
operations without any delay. Lack of financial support can interrupt the operations of
Nurture pet home. Nurture pet home need to analyse the sources of finance. A variety of
services will be offered for enhancing the satisfaction level of the customers. Market trends
will be analysed for analysing the current trends and innovations which can be implemented
by Nurture pet home. Use of outdated technology can result in negative impact on the
services offered. Nurture pet home will use advanced technology for improving the quality of
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Management and Business Context 4
the services offered. Forecasting will be used for eliminating the impact of unforeseen events
on the performance of Nurture pet home (Islam, et. al., 2011).
Nurture pet home will offer pet care services where people can leave their pets when
they are on a trip, pet sitting services, pick and drop service for the comfort of the customers.
Nurture pet home will offer its service through online as well as offline mode. It will adopt
web presence strategy for making its presence on the internet. Customers can confirm
bookings through the website of Nurture pet home and enquire about the services offered.
Customer support will be provided for resolving the issues and queries of the customers.
Different departments will be created for ensuring that operations are executed as per the
plans (Smart Insights, 2016). Differentiation strategy will be adopted for differentiating the
services offered by its competitors. This strategy will help in focusing on enhancing the
quality of the services for attracting customers and enhancing the satisfaction level of the
customers. For the marketing of the services offered, Nurture pet home will use social media
platforms and print media so as to make the people aware of the services offered by Nurture
pet home. Positioning strategy will help in placing the services offered in the market in an
effective manner for enhancing the customer base of the company. Market research will be
done for analysing the trend prevailing in the market. Training and guidance will be provided
to the employees for ensuring that they are performing the roles and responsibilities assigned
to them in an effective manner. Nurture pet home will focus on optimum utilisation of the
resources available in an effective manner for generating the desired outcome and attaining
the objectives set (Salminen, 2014).
Organisations divide the operations of the business into different functions or
departments on the basis of the nature of the operation. These functions help in executing the
operations in a better manner and ensuring that the activities are carried out in the right
direction. Nurture pet home will divide the operations into different departments and
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Management and Business Context 5
functions. This will be done for ensuring that all operations are performed and no operation is
missed out. Different departments of Nurture pet home include housekeeping, kitchen,
finance, administration, customer support, pick-up and delivery department, marketing and
security (Anantatmula, 2010). Housekeeping department will be responsible for the cleaning
of the pet home and ensure that the cabins of the pets are properly arranged. Kitchen
department will ensure that quality food is offered to the pets and their health conditions will
be considered for preparing food. The finance department will ensure that funds are arranged
for conducting the operations of the business. Administration department will be responsible
for the management of the operations of Nurture pet home. Pick and drop department will
keep track of the pets Nurture pet home will have to pick or drop. Customer support
department will ensure that the issues of the customers are handled in a proper manner. The
marketing department will ensure effective promotion of the services offered. Security
department will be responsible for the safety of the pet home (Blenko, et. al., 2010).
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Management and Business Context 6
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