Business Process Analysis: Order Entry/Sales (OE/S) - ITECH 5404

This presentation provides an in-depth analysis of the Order Entry/Sales (OE/S) process within a typical retailing company. It begins with a description of the process, utilizing a BPMN diagram to illustrate the flow from customer order placement to delivery. The analysis covers key aspects such as credit checks, order processing, inventory management, and shipping. Furthermore, the presentation outlines a business integration plan, focusing on the implementation of a secure database to improve data storage, eliminate human error, and streamline operations. The discussion highlights the benefits of database implementation, including enhanced security, simplified tasks, and improved decision-making within the OE/S process. The presentation emphasizes the importance of database implementation for improved data security and operational efficiency within the company.

ITECH 5404 BUSINESS
PROCESS ANALYSIS

INTRODUCTION
• Description of process of OE/S is described
using this presentation
• The existing process of the company is
analysed with the help of BPMN diagram
• The business process that would gain most
benefit with the introduction of IT has been
discussed
• Business process modelling is being
implemented in the organisation with the
integration of the IT resources

BPMN DIAGRAM
OE/ S process
Accounts
department Sales department CustomerWarehouse
Shipping
department
Start
Request for
order
processing
Is the
customer
new?
Ask for details of
customer
Previous
order
pending?
RegistrationYes
Grant the
approval
Verify
details
Order
accepted
Credit
balance is
adequate?
Yes
Approve the
order
No
Develop
sales order
record
Make the
required
updates Produce the
sales order
number
Obtains the
copy of sales
order
Print the
ticket
Picking of
goods
Update the
picking card
Right
amount?
Completed
picking
ticket
received
Bar code
scanningOrders are
matching?
Confirmation
from
database
Database
update
Print the
picking slip
Packing slip
Delivery
transferred
to the carrier
Start adding
credit
Courier
arrives to
customer
Information
received of
customer
No
Right
order?
Delivery
finished
Requests for
refund
Product
available?
Customer makes
call
OE/ S process
Accounts
department Sales department CustomerWarehouse
Shipping
department
Start
Request for
order
processing
Is the
customer
new?
Ask for details of
customer
Previous
order
pending?
RegistrationYes
Grant the
approval
Verify
details
Order
accepted
Credit
balance is
adequate?
Yes
Approve the
order
No
Develop
sales order
record
Make the
required
updates Produce the
sales order
number
Obtains the
copy of sales
order
Print the
ticket
Picking of
goods
Update the
picking card
Right
amount?
Completed
picking
ticket
received
Bar code
scanningOrders are
matching?
Confirmation
from
database
Database
update
Print the
picking slip
Packing slip
Delivery
transferred
to the carrier
Start adding
credit
Courier
arrives to
customer
Information
received of
customer
No
Right
order?
Delivery
finished
Requests for
refund
Product
available?
Customer makes
call

PROCESS MODEL OF COMPANY
• Process initiates when customer places
call in the company with order request
• After the call is made by the customer, a
credit level check is executed
• Availability of product and the customer
credit level is checked by the CSR

PROCESS MODEL OF COMPANY (CONTD….)
• Condition is checked if the customer is new
or not
• If new customer has called the company,
registration of the customer is executed
• If the customer is old and valid he/she can
receive a credit check directly.
• Credit approval would be rejected by CSR if
credit limit is exceeding
• Credit check would be approved if no
pending orders are present against name of

PROCESS MODEL OF COMPANY (CONTD….)
• Standing data such as the details of
customer would be effectively retrieved by
CSR after the credit check
• Confirmation of customer details is asked
by the CSR
• Staring of back order is done if balance of
inventory data is less than quantity
ordered
• Sales order is created when all the order
data is provided by CSR

PROCESS MODEL OF COMPANY (CONTD….)
• Inventory master data is updated
• Sales number order is generated that is passed
on to the customer
• Insertion of the picked orders is done in the
picking ticket by the warehouse personnel
• Bar code within the picking ticket has been
scanned by shipping personnel for viewing sales
order
• When the checking is done, recording of order in
database is done
• Order is forwarded to carrier that is then
delivered to customer

BUSINESS INTEGRATION PLAN
• Identified target process of the business is
the data storing in database
• secured data is required to be stored in
database
• High security database is needed by the
organisation
• The organisational requirements for
implementation of the database
management in a business are, system
administrators, project manager, data
architect, data analysts and the employees.

BUSINESS INTEGRATION PLAN (CONTD…)
• Perceived IT requirements for improved
database implementation are cloud
services, security protocols,
• Existing file system acted locally wheres
database implementation would store
data in system efficiently
• Present business data is stored in location
that could be manipulated
• With implementation of database, the
data could be stored with improved
security

BUSINESS INTEGRATION PLAN (CONTD…)
• Insertion and deletion is a major
issue in present data storing
system.
• Access control protocol could be
extensively utilised by the
organisation that was not available
earlier
• All data of OE/S is stored efficiently
in the database
• Data could not be accessed by
unauthorised users

CONCLUSION
• Human error could be eliminated
with implementation of database
• Production would be significantly
increased
• Storage process in database is
simple and significantly secured
with security protocols
• Simplified repetitive tasks
• Assists in decision making process
within OE/S process of retailing