Organizational Behavior Issues in Thames Valley Building Society

This report analyzes a case study involving Thames Valley Building Society, focusing on the organizational behavior issues present. The report identifies three key issues: organizational culture, leadership, and job satisfaction. The analysis of organizational culture highlights the lack of positive values and ...Read More

Organizational
behavior
NAME, ID

Page of Contents

Introduction
 In the case study it has been described about behaviour issue of Tony
who is working in Thames valley building society. It seems like Tony is not
obeying what Jane is asking her to do. Moreover, there has been issues
between Tony and Jane in office which Mary is aware about. Also, case
study shows that Jane is handling office in absence of Mary. Besides, it is
found that in firm the working culture practices and behaviour is not
followed in effective way. Thus, there are certain issues as well which is
not being solved by Mary who is management of company.
 Three OB issues
 From case study it has been evaluated that there are 3 organisational
behaviour issues which is being observed in it. They are organisational
culture, leadership and job satisfaction. These all can be represented by
behaviour of Tony and both manager. It has highly impacted on overall
culture of firm.

Main Part
Issue 1 (Organisational culture)
 Here, the first issue is organisational culture. It refers to collection of
values, practices and expectation of employees. The culture consists
of ethics, values, beliefs, etc. practiced by staff in organisation and in
their work.
 In case study it can be seen that there were no proper or positive
organisational culture followed. There were no values and ethics of
staff which was respected ad followed. Thus, Tony was behaving rudely
with Jane and not following order from her. Besides that, Tony
behaviour with other co workers and Jane was not proper. He did not
respect her manager and gave answer rudely often times. This can be
seen that when Jane showed him mistakes he gave an inappropriate
answer to her. So, it was because of ineffective culture which was
being followed in company. There was no action taken against Tony for
such kind of behaviour.

Theories
 In this there are some theories of culture which can be applied. It
is because the theory best fit in culture of company. So, it is
explained as
 Handy culture theory
 Edgar Schein culture theory

Theories
 The above theories can be applied to case as it is seen in
organisation there is no proper culture followed. Also, no values
and ethics are prescribed as well.
 Here, Tony assumption regarding culture is problem of adaption
and integration. So, due to it he is not following culture and the
behaviour is rude as well.

Recommendation
 Mary can form rules and policy regarding culture to be followed in
company. This will set a standard and framework on how to
behave, what language to be used, etc.
 There can be proper training given to employees and positive
culture practices can be promoted and followed. It will enable in
developing a proper culture.

Issue 2 (Leadership)
 In this another organisational behaviour issue is leadership. It is
process of motivating group of individual to attain common goal.
This means to direct them towards a particular goal.
 Hence, from case study it is stated that in organisation there was
no effective leadership. This can be seen that Jane and Mary both
lack leadership skills and knowledge. Due to that they were not
able to handle issues regarding behaviour of Tony. Also, poor
leadership has led to creating such a negative culture. As Tony
was not followed order and still not strict action was taken by
Jane and Mary against his rude behaviour. Hence, this shows that
both leader was not able to develop positive culture. Therefore,
other staff work was also hampered due to poor behaviour of
Tony.

Theories
 In this issue there are certain theories of leadership which can be
applied. Thus, with help of leadership theories this issue can be
solved in firm. Thus, the theories are defined as
 Behavioural theory of leadership
 Situational theory of leadership

Theories
 The theory of leadership is applied in this case as it is found that
both Mary and Jane were not able to observe behaviour of Tony.
Due to that they were not able to guide or direct them towards
his goals. Besides, both were a part of management but lack
leadership skills.
 Thus, due to lack of leadership either of them did not take
relevant action or measure against Tony. Also, mental process of
Tony was not recognised by them. Thus, tony made choices
which was suitable for him.

Recommendation
 Mary can take strict action against such behaviour of Tony. This
will enable in ensuring that in future no such kind of behaviour is
shown.
 Mar can terminate tony so that it does hamper of affect on other
employees those who are working in company. It will result in
creating a positive culture also.

Issue 3 (Job satisfaction)
 Here, last issue which can be taken is job satisfaction. It is
defined as extent to which employees are self motivated. They
do their tasks in effective way to attain goal. Basically, this issue
is related to psychological one.
 So, in case study it can be seen that Tony is not behaving in
proper way. Also, it is found that when he is given extra work he
denies to do it. Besides, he seems to be not interested in doing
his work seriously. Thus, lack of job satisfaction in firm has led to
creating such culture. Besides that, it is analysed that Graham
Wilkins is also going to leave job. This is because of such
behaviour and lack of job satisfaction. Furthermore, there are no
proper policy or procedure formed to work.

Theories
 In this the theories related to job satisfaction can be applied. This is
because the theories state that when needs of employees is fulfilled
it led to increase in satisfaction and their behaviour is improved as
well. Therefore, theories are specified as below
 Herzberg two factor theory
 Maslow theory

Theories
 In this, Maslow and Herzberg theory can be applied by Mary in
organisation. This is because it will enable in enhancing
satisfaction of staff in business. So, with that needs of employees
will be fulfilled and it will lead to job security.
 Alongside, when there is high job satisfaction Tony behaviour will
enhance. It will result in creating a positive culture. Hence, a
sense of authority and responsibility will be felt by Tony in
working. Hence, Mary can encourage staff with help of this theory
that will led to increasing job satisfaction within them.

Recommendation
 Mary can provide some benefits and recognise staff who have
performed well. So, it will led to changing behaviour of Tony
towards his work. He will also try to work hard and attain those
benefits.
 She can take regular feedback of Tony and monitor his behaviour.
It will enable in bringing change in his behaviour.

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