Occupational Performance Analysis: Craig's Restaurant Visit Report

This occupational performance analysis examines Craig's experience at a restaurant, evaluating his satisfaction, social support, and stakeholder perspectives. The analysis meticulously assesses Craig's performance across several domains, including physical effort, efficiency, social appropriateness, and safety. Detailed observations are provided for social interaction skills, covering initiating and terminating interactions, producing social interactions, physically supporting interactions, shaping content, maintaining flow, and adapting interactions. Process skills, such as sustaining performance, applying knowledge, temporal organization, organizing space and objects, and adapting performance are also evaluated. Furthermore, the analysis includes an assessment of motor skills, encompassing body position, obtaining and holding objects. The analysis provides a comprehensive evaluation of Craig's abilities and challenges within the context of his restaurant visit, offering insights into areas of strength and areas needing improvement.

Occupational performance analysis form
Priority occupation you are observing: Craig
Date, time and place of observation:
Persons present:
SATISFACTION WITH OVERALL OCCUPATIONAL PERFORMANCE
Person’s perspective
(captured via interview)
How important is this occupation for the
person?
What is the purpose of this occupation?
How satisfied is the person at present
with their performance in this
occupation?
Craig reports that he loves taking drinks at the restaurant in the
evening hours after work coming from his workplace.
The purpose of this occupation for Craig was to offer him
refreshment and relief after a long day of work at his work
place. From the restaurant, he not only gets refreshed on drinks
but also meets friends with whom he chats and has fun.
Craig reports that he is quite impressed with his performance
having been able to make it all the way to the restaurant every
evening with minimal challenges. He is looking forward to
moving to the restaurant every day with a lot of ease with time.
Social support’s perspective
(if applicable; captured via interview)
How important is this occupation for
relevant people in a close relationship to
the person (e.g. family member, partner, friend,
carer, support worker)?
What is the purpose of this occupation?
How satisfied is the supporter(s) at
present with the person’s performance in
this occupation?
The importance of this occupation to Craig’s friends was they
were able to converge at a place to refresh themselves and
have a chat after work. Through this occupation the friends of
Craig and Craig himself can conveniently have time and a place
to meet and share any ideas including making fun after the
day’s job.
The purpose of this occupation is to provide refreshments to
the employees and a convergence point after they come from
their job in the evening hours.
Craig’s friends were impressed that Craig could make it to the
restaurant and have time with them. On the other hand, they
were disappointed that Craig got to the restaurant a bit late and
thus they had to spend some time waiting for him.
Key stakeholder(s) perspective
(if applicable; captured via interview)
How important is this occupation for the
any relevant stakeholders (e.g. other
professionals involved with this person, service
setting requirements)?
What is the purpose of this occupation?
How satisfied is the relevant
stakeholder(s) at present with the
The management of the hotel has a policy to ensure all the
clients are attended to adequately. It aims at ensuring all clients
are satisfied by the time they exit restaurant. Timely and high
quality services forms the main aim and mission of the
restaurant management and this they attempt to achieve by
ensuring its employees are ever on toes and diligent in the
nature of the services they provide. To this far, the staff
employees haven’t completely met all the expectations of the
clients with a significant number complaining of either
prolonged delay of services or low quality professional
standards. Craig thinks not all is perfected along the two lines of
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person’s performance in this occupation? thought as far as service delivery in the restaurant is concerned.
OVERALL PERFORMANCE (please circle)
Physical effort or clumsiness
No increase
Minimal
Moderate
Marked
Efficiency (disorganisation) in use of time,
space or objects
Efficient
Minimal
Moderate
Marked
Social appropriateness
Appropriate
Minimal disruption
Moderate disruption
Marked disruption
Safety (risk of personal injury or environmental damage)
Safe - minimal - moderate - marked
Need for assistance (independence)
Independent - Occasional - Frequent -
Constant
SOCIAL INTERACTION SKILLS
Skill item Please rate each
skill item as:
 No problem
 Mild problem
 Moderate problem
 Severe problem
Comment: (qualify the rating you gave with a description of key observations)
Initiating and terminating social interaction
Approaches / starts No problem Craig initiates a talk with the attendant/cashier at the
restaurant when he picks a bottle for juice.
He humbles himself while making the payment.
Concludes / exits No problem He concludes his talks with the cashier at the counter
upon making payment for the bottle of juice.
Craig only pushes his chair away after concluding talks
with the cashier at the counter. This is an illustration of
self-respect.
Produces social interaction
Produces speech No problem There were no instances in the video where Craig illustrated
challenges with speech delivery. He could effectively
communicate to the attendants at the restaurant.
Gesticulates No problem Craig correctly demonstrates usage of gestures. The
attendant is able to pick the bottle of juice from him
when at the shelves for processing of payment
information.
Craig pays for the bottle in cash and the attendant is
able to understand what his intentions are thereby
easing of processing the transaction
Speaks fluently No problem Craig communicates effectively to all those he
encounters without any problems. His language of
command and pace of speaking was tolerable to the
listeners.
Physically supporting social interaction
Turns toward No problem Craig successfully navigates numerous corners from all
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the way from where he was to the restaurant without
being assisted.
He turns from the shelf where he picked his bottle of
juice without any assistance
He also illustrated no problems with turning when he
manages to turn from the cashier’s desk after making
the payment.
Looks No problem Craig looks at the cashier when making payments for
the juice
Places self No problem Craig is able to position himself before from which he
will be taking his refreshment
He is also able to position himself at the shelf for
picking the juice and at the cashier’s desk to settle the
dues.
Touches No problem There were not any initiated touches or body contact that would
be used in taking note of touch responses of Craig
Regulates No problem Craig did not demonstrate any elements of loss of
control of oneself either through irritating /disturbing
noise or movements
SOCIAL INTERACTION SKILLS CONTINUED…
Skill item Please rate each
skill item as:
 No problem
 Mild problem
 Moderate problem
 Severe problem
Comment: (qualify the rating you gave with a description of key observations)
Shaping content of social interaction
Questions No problem There were not any initiated questions that would be
used in taking note of question responses of Craig
Replies No problem Craig responds appropriately and adequately to the
concerns of the attendants of the restaurant especially
at the counter where he picked the bottle of juice.
Discloses No problem Craig shares his intentions of having a drink with the
attendants of the restaurant
Expresses emotions No problem No instances noted that illustrated the reaction of Craig
to emotional changes
Disagrees No problem No instances noted that illustrated the reaction of Craig
to differences in opinion
Thanks No problem Craig thanks the cashier after he has been served at the
counter
Maintaining flow of social interaction
Transitions No problem No instances noted that illustrated the reaction of Craig
to transitions
Time response No problem Craig pays for the bottle of juice as soon as he gets to
the counter without any delay
Times duration No problem Upon making payment, Craig leaves the cashier’s
counter without necessarily spending any longer time
there.
Craig heads to the eating table immediately without
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hesitation and starts his refreshment.
Takes turns No problem No instances noted that illustrated the reaction of Craig
to turn taking in discussions.
Verbally supporting social interaction
Matches language No problem The language that Craig used for communication was
appropriate for the restaurant attendants
Clarifies No problem No instances noted that illustrated the reaction of Craig
to the social interactions of the people around him.
Acknowledges /
Encourages
Severe Craig does not recognize the people he meets while on
his way to the restaurant. Worse still, even while at the
restaurant his interactions are illustration of an
assumption that there are no people around him
Empathizes No problem No instances noted that illustrated the ability of Craig to
in responding to empathy.
Adapting social interaction
Heeds No problem Craig abided by the provisions of the restaurant
management
Accommodates Severe Despite meeting so many people on his way to the
restaurant and in the restaurant as well, Craig did not
bother to modify his social interactions towards those
people
Benefits Moderate Craig benefited from being attended to by the
restaurant attendants during his stay in the restaurant.
PROCESS SKILLS
Skill item Please rate each
skill item as:
 No problem
 Mild problem
 Moderate problem
 Severe problem
Comment: (qualify the rating you gave with a description of key observations)
Sustaining performance
Paces Moderate Craig’s overall pace was average and could do most of
the activities in time
Attends No problem He gives attention to the attendant at the counter as he
is making his payments
Heeds No problem Craig settles the full bill of the drink as is stipulated by
the management of the restaurant hence able to
proceed with taking the drink
Applying knowledge
Chooses No problem Craig makes the correct choice of the drink he wanted
to take from the available brands on the shelf
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Uses No problem He uses money from his wallet to settle the bill of the
drink
Handles No problem No instances noted that illustrated the reaction of Craig
to handling
Inquires No problem No instances noted that illustrated the reaction of Craig
to inquiries
Temporal Organisation
Initiates No problem Craig makes payment as soon as he gets to the counter
Continues No problem He waits for the cahier to complete the transaction and
proceeds to picking the bottle from the counter then
heads to a dining table
Sequences No problem Craig moves the main entrance to the shelf where he
picks the drink, to the counter and finally to the dining
table without any confusion.
Terminates No problem Craig does not spend too much time at the counter.
Upon making payments he swiftly moves to the dining
table where he ends his journey.
Organising space and objects
Searches/locates No problem Craig is able to locate the position of the shelf where he
picks the drink as well as the counter where payments
are made
He also locates his wallet easily
Gathers No problem Craig gathers the bottle of drink from the counter after
making the payment
Organises No problem Adequately positions his drink on the table before him
before he can start drink. The drinking is placed not too
close not too far from him.
Organizes the ordinary chairs to create a space for him
to settle
Restores No problem Puts his wallet back to the pocket after settling his dues
Navigates Moderate Puts away the chairs around the dining table he is to
use in enjoying his drink. He does not manage to
organize the chairs.
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Adapting performance
Notices/responds No problem No instances noted that illustrated the reaction of Craig
to responses
Adjusts No problem Craig asks the attendant to pick the bottle of juice from
him immediately he picks it from the shelf
Accommodates No problem No instances noted that illustrated the reaction of Craig
to accommodation
Benefits Moderate There is no improvement in Craig’s pace of doing things
throughout the clip even as he finally settles in the
restaurant.
MOTOR SKILLS
Skill item Please rate each
skill item as:
 No problem
 Mild problem
 Moderate problem
 Severe problem
Comment: (qualify the rating you gave with a description of key observations)
Body position
Stabilises No problem Craig was able to navigate through corner and tight
spaces, climb raise grounds without losing balance.
Aligns Moderate He was unable to align his wheelchair straight especially
at the counter
Positions Moderate Craig manages to position himself before the dining
table he was to use in placing the drinks. He does not
manage to realign the ordinary chairs around him and
instead just pushes them away to find a space.
Obtaining and holding objects
Reaches No problem Craig is able to reach the bottle of juice on the shelf
Bends No problem Craig had no problems bending while looking for the
food stuffs on the shelf
Grips No problem He is able to hold tightly the bottle of juice from the
shelf without it falling.
He also holds the bottle of juice with the mouth without
falling as he navigates his ways from the counter
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Manipulates No problem No instances noted that illustrated the reaction of Craig
to manipulation
Coordinates Moderate Craig is able to grip the bottle of juice with his mouth
even as he uses the hand to navigate his chair through
the space to find a table.
Moving self and objects
Moves No problem Craig was able to slide his chair around with no
problems or any assistance
Lifts No problem He is able to carry the bottle of juice from the shelf and
move around with it both with the hand and mouth
Walks No problem No instances noted that illustrated the reaction of Craig
to walking as he did not get of his wheelchair.
Transports No problem Craig is able to transport his bottle of juice from the
counter after the payment to the dining table.
Calibrates Mild Craig used a lot of force in moving the ordinary chairs
that were around the dining table he was intending to
use
Flows No problem Craig’s movements were steady and stiff.
Sustaining performance
Endures No problem Craig did not illustrate a need for extra efforts in moving
away the ordinary chairs from around the dining table
Paces Moderate Craig’s pace of activities was tolerable bearing his
condition of health. His speed was average.
WHAT WAS THE ENVIRONMENTAL CONTEXT WHERE THE OCCUPATION TOOK PLACE?
Describe the social context
where the occupation took
place (consider using a
plan and description):
 Ambiance e.g. rushed or
calm, hostile, sympathetic
 Degree of familiarity e.g.
routine or novel tasks
 Language e.g. complexity,
pace
 Interaction e.g.
communication between
people
 Norms and rules e.g.
explicit and implied
Ambiance: There is adequate transition of activities in the space hence
ambiance feels calm and confortable in the restaurant. The attendants at
the restaurant are supportive to the customers and are there to assist
under any circumstances that might prove challenging.
Degree of familiarity: Craig is seemingly familiar with the spatial flow and
arrangement of the restaurant. He is able to move directly from the main
entrance of the restaurant to the shelves where he picks a drink with
seeking guidance or direction. From the shelves, he gets to the cashier
counter and finally settles on a table where he takes the drink. He achieves
all these without any challenges or confusion.
Language: Non-verbal and verbal communication are integrated in the
communication. The attendant is able to understand both aspects of
communication from Craig and so does Craig. The transaction is thus eased
and made faster.
Interaction: Interaction between the customers and the attendants is
formal and involves transactions in the restaurant. Interactions among the
customers themselves are casual especially among those known to each
other. They engage in noisy and hearty talks that make them enjoy
themselves.
Norms and rules: There are no formal rules of behaviour and conduct in
the restaurant to be observed by the customers and instead the rule of
common sense of doing right when appropriate prevails. There are no rule
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enforcement units or personnel in the restaurant.
Describe the physical
space where the
occupation was performed
(consider using a plan and
description):
 Visual e.g. lighting,
distractions
 Auditory e.g. noise level
 Tactile e.g. textures of
materials
 Movement e.g. space to
move, flow of movement
 Temperature
The occupation took place in a restaurant where Craig and his colleagues
would go to every evening for refreshments after work.
Visual: There restaurant has very large openings including large windows
and door. Besides their sizes, these openings are made of clear glass as the
infill materials. These properties ensure adequate lighting of the room
using daylight. These openings also bring a sense of freedom of space and
comfort while someone is inside the restaurant. The large windows
provide for visual continuity to the outside thus bringing the outside of the
restaurant to the inside and the inside to the outside. Daylight is
supplemented with bulbs and fluorescent tubes.
Auditory: There are numerous other people in the restaurant conversing
and making chats at their own pleasure. Everyone is making their own
stories even as they continue with their refreshment sessions.
Tactile: The customers to the restaurant are seated on the plastic dining
chairs and tables. The walls are having a smooth finish on cream paint
offering excellent and controlled reflections in the room.
Movement: Craig gets into the restaurant from outside through the main
entrance. The main entrance open automatically and operates on Sensors:
There is enough space for Craig to move around the place picking what is
of interest to him until he is served at the counter. He pushes away the
chairs around the dining table that he has settled on from which he would
take his drink.
Temperature: The temperature of the room is lying within the human
comfort zone with the occupants of the restaurant not experiencing any
serious comfort problems.
List any equipment /
tools / objects, which were
used
 Provide a physical
description of key objects
 What is the meaning of
the object to the person
(if relevant)
 Table-a flat raised wooden round table
Provided a surface for placing the drink as Craig enjoyed his time in the
restaurant
 Shelves-the point of location of the drinks
Craig picked his bottle of juice from one of the shelves from which
were a variety of drinks
 Counter-the point at which payment for the foods and drinks were
made upon picking them from the shelves
There was an attendant at the counter to serve Craig and facilitate the
completion of the transaction
The dining tables and chairs were neatly arranged in the restaurant that
would facilitate easy movement of persons around the space.
Karina Dancza 2013 Canterbury Christ Church University Adapted from Fisher (2009) Page 8