Ocean Breeze Hotel Staffing: Recruitment, Selection, and Induction

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SITXHRM004
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Table of Contents
Assessment 1...................................................................................................................................3
Assessment 2.................................................................................................................................13
PART A – Planning the recruitment and selection process.......................................................13
1. Establish the job descriptions for each position based on feedback from colleagues in
each department, and develop a set of selection criteria for each position which must
include expected levels of experience and the customer service attitude required to work at
Ocean Breeze.........................................................................................................................13
2. Design the advertisements to attract the appropriate candidates for each of the above jobs.
Include selection criteria in the advertisements in order to narrow the field of applicants.
Provide 3 options you could use to advertise these positions for maximum reach and include
a basic overview of approximate costs..................................................................................14
3. Write a detailed account of how you will process applications as per your organizational
policy; review applications against the criteria, and choose people to progress to an
interview. Which types of background checks might you undertake in general and what
would these require?..............................................................................................................15
4. Outline the procedures you will put in place to inform successful candidates and arrange
for their attendance at the interview, including accommodating potential special needs.
Provide a sample letter you would send to unsuccessful applicants.....................................16
5. Develop set of interview questions for each position based on the selection criteria and
desired customer service expectations. Explain how these must be administered to ensure
fairness, and meet EEO requirements including provisions for people with special needs.. 17
6. Outline the process of selecting and organizing an interview panel. Include the
instructions and basic documentation you will provide for each panel member so they can
evaluate candidate responses to each question you have developed in Question 5 (do this for
each position).........................................................................................................................18
7. You and the panel have interviewed all selected candidates and narrowed the selection to
2 candidates per position. Explain the process to make the final selection for each position.
What needs to occur following the interviews if neither candidate meets the criteria desired
for the job? Which legal aspects must be considered? What is the importance of merit in this
process?..................................................................................................................................19
8. You and the panel have agreed on the final candidate for each position and need to make
an employer offers to each candidate. What would this involve and which aspects must be
considered in terms of budget and awards? Design and attach a template for a letter of
appointment, and use this to write one letter to any of the applicants with all details for
remuneration based on the current awards, conditions etc....................................................20
9. Provide an overview of the legal obligations for all documents required as part of
recruitment processes. Which information needs to be filed?...............................................21
PART B – Planning and organising a induction program.........................................................22
Reference.......................................................................................................................................23
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Assessment 1
Question 1
List 5 business events that would require you to recruit new staff:
1. A primary reason for the recruitment is to expand the business locally and globally wise in
the market.
2. Quieting of the job due to some cause which requires the new recruitment of staff.
3. More workload and lack of staff.
4. Current staff is not working properly which require new recruitment.
5. For achieving the future goal of the company it requires a large no of staff.
Question 2
What is the primary factor in determining staffing needs?
Factors which determine the staffing need are:-
 Workload
 To fulfils Company targets
 The growth of the company
Question 3
Why should you regularly discuss workload considerations with your staff?
As discussion help the manager to know about the issues and problem in the company and which help
him to know about the requirement of new staff.( Mügge, 2016)
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Question 4
List 3 pieces of information you may need to supply to management when making a written
Submission for approval of a new position.
1. The reason for the recruitment process in the company.
2. Criteria of recruitment on the basis of qualification, education, experience etc.
3. Job package, date of interviewing, joining date etc.
Question 5
List 6 pieces of information a job description should contain.
1. Title of the job and his/her position in the company.
2. Working hour of the office.
3. Education qualification or any specific skills required.
4. Date of joining the office and job hours.
5. Job duties and the work which will be going to be in the office.
6. The objective of the job for which one is recruiting.
Question 6
Why are customer service attitude and experience an important part of the selection criteria for
TH&E Positions?
Nowadays in the service sector company, the growth of the company is dependent on the
customer service and relationship between the company and customer and if these both
thing is not balanced then the business of the company will be affected.
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Question 7
How do well-written selection criteria help the selection process?
Written selection criteria help in the selection process in many ways as it provides the roadmap
for the company in finding the right candidate. With the help of this, both the interviewee and
interviewer understand the expectation during the interview.
Question 8
When advertising for staff, there are several legal matters that you must be aware of. List at
least
5:
1. Discrimination on the basis of the sex
2. Equality on the basis of age.
3. The physical condition of the candidate.
4. Separation on the basis of caste.
5. on the basis of the Australian human right.
Question 9
How can an application form help you process applications more quickly?
The application form speedup the process of selection. As the form is summarised of the
all educational and experienced detail of the candidate. This thing helps the interviewer
to know about the candidate.
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Question 10
Describe the process of ‘shortlisting’ or ‘culling’.
Shortlist is defined as the criteria through which something is put in something on certain
parameters. As after doing reviewing the candidate on the basis of some skill they are shortlisted
for the next or final stage.
Question 11
List 2 pieces of information you should include in a rejection letter:
1. Reason for the disapproval of the candidate due to which he is rejected in the interview round.
2. The thing which was appreciable on the basis of the interview.
Question 12
List 3 examples of ‘special arrangements’ you may need to make when preparing for interviews:
1. For going the purpose of the interview on should have the proper gate pass.
2. Well prepared for the presentation or GD process.
3. Having access to the parking.
Question 13
How can you comply with privacy laws when storing applications?
Important documents and files should be taken back up and try to store them on the cloud.
The access to the files and documents should be given to the only limited persons in the
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staff who are trustable.
Question 14
During the interview, how does keeping a written record of the candidate's suitability according
to the selection Do criteria assist you in complying with EEO legislation?
This thing helps the interviewer in treating all candidates equally as per the selection
criteria and also help to list down the question which will be going to asked from the
candidate.
Question 15
List 3 checks you may do as part of the selection process.
1. Background of the candidate and also do the police verification as per court.
2. Proper verification of the submitted document such as visa, account info, residency check etc.
3. Proper medical examination of the person who is selected for the job.
Question 16
List 3 testing methods you may use to determine if the applicant has the right attitude and
Aptitude for the position.
1. Skill test can be done for determining the candidate attitude such as aptitude test, reasoning
test and many more.
2. Candidate can be also checked on the basis of some mental activity through which his attitude
and mindset can be judged.
3. The psychological test can be done to know about the mental stability of the person.
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Question 17
List 3 departments you may need to contact to help get everything set up for the new position.
1. Administration department plays a key role in managing all the role of the new workers.
2. Secondly, the I.T cell helps the company to create company ids and login password for the
new workers.
3. Security cell controls the entire above-mentioned sector in the company.
Question 18
What is the purpose of a ‘letter of appointment’? What is it often accompanied with?
Letter of appointment is defined as the formal way of informing or offering the job in the
company or any other sector by the mean of the letter. This consists of companies offer for the
candidate.
Question 19
What should be created for a new employee to record the employment process? List 4 things it
should Contain.
1. The new employee file should consist of various things such as the resume file, important
documents, notes etc.
2. The file should also consist of the document
3. There should be also a scorecard also along with him.
4. Company contract which company has signed with the candidate.
Question 20
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List the essential key aspects your induction program should cover.
The induction program should consist of the company's business program its company culture. A
brief should have also a detail of the company policies and procedures of work. The introduction
of the staff and the new recruiter.
Question 21
Businesses are required to record proof that workplace health and safety information was
communicated clearly. What are some ways to achieve this?
E-learning quizzes should be done so that employees understand the workplace policies and
agreement which they have signed.
Question 22
How does designating a colleague to assist a new employee during the induction process help
them?
Assigning the colleague to the new employee during the induction process as this help new
employee in asking his query and work process where he fell unsure about the task (Omolo,
2012).
Question 23
Face-to-face interviews are one type of interview. Name 2 others.
1. Telephonic interview
2. Video conference interview
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Question 24
Under what circumstances would it be necessary to readvertise the position and start the process
again?
If in case the newly appointed worker is not fulfilling the required of the job then it becomes
compulsory for the company to start the process again.
Question 25
What do some employers (who require a close team environment) do to ensure the candidate
will fit into the team?
To ensure that whether the selected candidate is appropriate or not for this employer can conduct
the one more phase of the interview to filter the candidate (Kumari, 2012).
Question 26
How could you adjust your interview technique to accommodate a candidate who speaks little
English or has speech difficulties?
To adjust the interview technique according to the Candidate one can use the interpreters or any
technical assistance. In case if the candidate is used to lip reads then face the person while
interacting to that person.
Question 27
What are your obligations under Anti-discrimination law in the treatment of a candidate with
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special needs?
All the selection process and recruitment should be done in a proper systematic way so that there
would be no disadvantage to the candidate in the job (Dipboye, 2017).
Question 28
For your industry sector and/or department, list 3 effective ways of advertising positions.
1. One of the best ways is to advertise through social media, e.g. Facebook, Instagram, LinkedIn
etc.
2. Advertisement can be given to the huge crowd by the mean of the newspaper.
3. Through the television or via weekly magazines.
Question 29
What is the advantage of using a recruitment agency instead of managing the recruitment
process yourself?
There are many benefits to arranging recruitment through the recruitment agency as they know
all aspects and parameters of selection of the right candidate. And after all, it saves time and
money of the company also.
Question 30
Describe the conditions of the award the staff in your department area paid under for the
following terms of engagement:
Full-time
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 An employee who will be work for full time which is 30-40 hours per week will get the
full amount of salary and also awarded with some incentives according to the company
norms.
Part-time
 Part-time employees will not be paid the full amount of salary as if working less for only
20 -25 hours per week than he/she will pay less.
Casual
 Casual employees will not get any benefits of the job such as holiday, personal leave, or
any incentive. The working hours are also less.
Question 31
Name 3 advantages of a panel interview over a one-on-one interview.
1. In the one-on-one interview, the candidate is observed very closely and recruiter also
comes to know many things about the candidate (Siavelis, 2012).
2. This type of interview is impartial as compare to the group interview.
3. Many experts analyze the candidate from a different point of view.
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