Quality Management Report: Odyssey Aged Care Construction Project

This report provides a comprehensive analysis of project quality management within the context of the Odyssey Aged Care construction project in Robina, Queensland, Australia. It details the determination of quality requirements, including objectives, standards, and levels, and explores established quality management methods and tools such as cause and effect diagrams, control charts, and Pareto charts. The report outlines key quality criteria, such as continuous training, work and material specifications, and safety standards. Furthermore, it discusses the implementation of quality assurance processes, including measurement and documentation of project activities, identification of causes for unsatisfactory results, and methods for conducting quality inspections. The report also covers project quality improvements through process reviews, outcome evaluations, and lesson learned documentation, emphasizing the importance of stakeholder communication and adherence to government regulations. The goal is to ensure continuous quality improvement throughout the project lifecycle, ultimately contributing to the successful construction of the Odyssey Aged Care facility.

MANAGE PROJECT
QUALITY REPORT

Table of Contents
INTRODUCTION...........................................................................................................................2
Project description...........................................................................................................................2
1. Determine quality requirements..................................................................................................2
1.1 3 project’s quality objectives, standards and levels to establish the basis for quality
outcomes and a quality management plan...................................................................................2
1.2 3 established quality management methods, techniques and tools to determine preferred
mix of quality, capability, cost and time......................................................................................3
1.3 3 project’s quality criteria, by obtaining agreement from a higher project authority and
communication to stakeholders...................................................................................................3
1.4 3 agreed quality requirements in the project quality plan implemented as basis for
performance measurement...........................................................................................................4
2. Implement quality assurance processes.......................................................................................4
2.1 Explain one can measure and document results of project activities and product
performance throughout the project life cycle.............................................................................4
2.2 Explain causes of 3 unsatisfactory results, in consultation with client..................................5
2.3 Explain ways in which one can conduct inspections of quality processes and quality
control results...............................................................................................................................6
2.4 Explain ways in which one can maintain a quality management system to enable effective
recording and communication of quality issues..........................................................................6
3. Implement project quality improvements....................................................................................7
3.1 The manner in which the process is being reviewed, implement three agreed changes
continually throughout the project life cycle in order to ensure continuous quality
improvement................................................................................................................................7
3.2 The way reviewed 3 project outcome against the 3 performance criteria to determine the
effectiveness of quality management process and procedures....................................................7
3.3 The manner in which identified and documented 3 lesson learnt and 3 suggestion for
improvement that are passed to higher project authority for application in future project.........8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Quality management plan is a kind of plan that helps in providing guidance to project
manager and project personnel to execute quality management and quality assurance activities
for a project (Hartley, 2017). In construction related projects, development and execution of
quality management plan is extremely important as it directly help contractors in reviewing and
evaluating whether overall quality required for constructed building is being adhered or not. It
helps in defining project quality policies, procedures, criteria for different areas of applications,
responsibilities and authorities. This report will lay emphasis upon development of quality
management plan of Odyssey Aged Care construction project in Robina, Queensland, Australia.
For this, in this report ways to determine quality requirements will be identified, implementation
of quality assurance processes will be done, and implementation of project quality improvements
will be done. Other that this, in this report overall brief overview of project description of
Odyssey Aged Care project will be provided.
Project description
Project selected for this report is Odyssey Aged Care which is in Robina, Queensland,
Australia. Approximate budget of this project is $15m - $20m. In this project 148 ‘luxury’
apartments, a leisure centre and a childcare centre are being constructed and 100 meters area is
under construction from Robina Town Centre on QLD’s Gold Coast (Odyssey Aged Care
Robina project, 2021). This construction is expected to be completed within 16 months’ time
period and in this preliminary work has already been started. This project is about offering
buyers different kinds of customized apartments in $81 million Robina aged care project (QLD).
1. Determine quality requirements
1.1 3 project’s quality objectives, standards and levels to establish the basis for quality outcomes
and a quality management plan
Three main quality objectives required to be achieved with the help of this project for
developing quality outcomes are:
 To develop a land-based cruise ship which is a combination of resort with retirement village
and with aged care (Yap and Skitmore, 2020).
 To provide all kinds of facilities for aged people or for people who have retired from their
job so that they can get all kinds of required services at a single place itself such as
telehealth, gym, rehab, physiotherapy services etc. as per their needs and requirements.
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 To provide a high- quality nursing care for 24*7 hours to aged people living here so that
overall improvement within their health can be brought.
Quality standards and levels established for achievement of desired quality outcome are:
 The main focus of this project will be customer centric
 This project will be focusing upon enhancement of engagement of people within society for
bringing improvement within overall quality of health lives of people.
 To focus upon developing relationship with aged people.
1.2 3 established quality management methods, techniques and tools to determine preferred mix
of quality, capability, cost and time
There are various kinds of tools and techniques that have been used within this project for
determining required quality, cost, time and capability of the project are as follows:
 Cause and effect diagram: This method was used for identifying different kinds of issues or
problems within construction that could directly affect overall quality of the project (Ahmed
and Anantatmula, 2017). Not only this, this method further helped in identifying its effect
upon the project and its relationship with the main root cause. This diagram was used to
understand different kinds of issues and their impact upon the project and ways in which it
can affect overall quality of the project, enhance overall cost of the project.
 Control charts: This method was used to understand whether control measures taken by the
organization in this project are under identified mean or are out of control as it can directly
affect overall cost and time in which project is required to be completed.
 Pareto charts: this method was used for identifying cause of 80 percent of issues that occur
due to 20 percent of reasons (Aleksandrova, Vasiliev and Letuchev, 2018). With the help of
this method problem areas can be identified in an appropriate manner so that overall quality
of the project is not compromised.
1.3 3 project’s quality criteria, by obtaining agreement from a higher project authority and
communication to stakeholders
3 selected project’s quality criteria with reasons of selecting or choosing those criteria’s are
as follows:
 Provision of continuous training to workers so that overall quality of the project is not
compromised and desired goals and objectives of the project of Odyssey Aged Care can be
achieved easily (Wang and et. al., 2018). This criteria was selected because it directly helps
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in understanding and ensuing that desired and required skills and qualities are present within
workers working in Odyssey Aged Care project.
 Work and material specification was another quality criteria set for Odyssey Aged Care
project as this specification were extremely important for all the stakeholders to understand
type of material which is required to be used within this project so that overall quality of the
construction project is not compromised.
 Standards for maintaining safety of workers as it is extremely important so that required man
force can be maintained throughout the project and it can be completed with defined time
period without impacting requirement of human resources within the project so that chances
of exceeding overall cost of the project can also be minimized (Ogbu and Imafidon, 2021).
1.4 3 agreed quality requirements in the project quality plan implemented as basis for
performance measurement
 Protection to public property was one of the main quality requirements that was required to
be adhered during this project so that during construction of Odyssey Aged Care project
harm to public property can be avoided.
 Conduction of site condition analysis before stating Odyssey Aged Care project in order to
understand whether selected area or location is suitable for carrying out construction project
or not.
 Adherence of government regulation is another requirement in implementation of quality
plan because there are various kinds of government regulations that are required to be
focused upon by Odyssey Aged Care project because non- adherence of these regulations can
directly result in creation of various kinds of barriers in construction of the project.
2. Implement quality assurance processes
2.1 Explain one can measure and document results of project activities and product performance
throughout the project life cycle
Ways in which documentation and measurement of results of project activities and product
performance throughout the project life cycle have been explained below:
 Initiation: In this stage in order to measure and document results of project activities, project
initiation document, construction blueprint are developed (Bull, Castro and Nakada, 2018).
This will directly help in identifying main factors required to be adhered before planning and
construction of Odyssey Aged Care Robina project is started.
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 Planning: At this stage conceptual planning and feasibility study is conducted. It directly
helped in developing conceptual planning and preliminary design. It is extremely important
for construction plans development and for identification of specifications. These
specifications can easily help in measuring project activities competed till date and project
activities that are required to be completed (Rebolj and et. al., 2017).
 Implementation and execution: at this stage as per the design specification and other plans
procurement and construction of Odyssey Aged Care Robina project is done. At this stage
design and construction plan as well as design specification documents are being used for
understanding whether all the desired construction activities are being completed in an
appropriate manner or not. For checking whether desired project activities have been
completed or not status meetings are conducted, and modification of required can be made.
 Performance and monitoring: at this stage development of Effort and Cost Tracking report is
done for understanding whether project is being completed within defined budget or not
(Jeon and et. al., 2021).
 Closing: At this stage quality check is conducted for understanding whether all the main
requirements have been fulfilled or not
2.2 Explain causes of 3 unsatisfactory results, in consultation with client
By consulting with the client it has been identified that there are three causes of
unsatisfactory results such as lack of communication, resources and use of less innovative
technology while completing the project (Montgomery, 2020). Likewise, due to difference in
culture, belief and values, team member are lacking to share information with each other. At the
same time there are less resources and new technology that could be used to complete the
project in effective manner.
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2.3 Explain ways in which one can conduct inspections of quality processes and quality control
results
There are different method that could be used to ensure the quality of project named as
Odyssey Aged Care that has contributed in providing proper care, support and facilities to
elderly people for better lifestyles. Likewise, pre-inspection, it is stage in which pre-inspection
need to be done related to what all activities, resources, task that need to be performed in order to
accomplished the desired outcome. Test, check need to be made related to whether the particular
method or set of strategy would be suitable for the project or not. Inline- inspection also need to
be done through taking feedback from team member that are engaged in the project related to
actual progress made, key challenges that they are facing while completing the project and many
more (Antony and Gupta, 2019). On regular or daily basis information need to be taken from the
employees pertaining to the task that has been completed related to the project and the task that
has to be done in remaining period. Furthermore, final inspection needs to be done, to ensure the
quality and take corrective action in order to determine whether the compliance quality standard
are meeting with the quality objectives or not. Therefore, at last all cost, action taken and
outcome of project will be evaluated for quality check and make necessary improvement for
better results
2.4 Explain ways in which one can maintain a quality management system to enable effective
recording and communication of quality issues
The quality management system can be effectively maintained and the information can be
easily communicated to the stakeholders and high project authority through making use of digital
technology. Email, message and call are the best method that could be used to record and
communicate necessary information related to the outcome of the project to the stakeholders of
the project. Stakeholders are people, team member, investors, company and project manager as
they are being interest and affect by the project. So they all will be transparently and honestly
being communicated about the progress of the project through making use of Email as it helps in
keeping proper records of information in well organised manner (Wang and et.al., 2018.).
Furthermore, investment can be made in installation of better software that could be used
to easily share all necessary information pertaining to the quality issue so that timely strategies
are being prepared to complete the task in effective manner. Thus, it will help in effective
sharing of information about the growth and key areas in the project for better outcome.
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3. Implement project quality improvements
3.1 The manner in which the process is being reviewed, implement three agreed changes
continually throughout the project life cycle in order to ensure continuous quality
improvement
In order to review the Odyssey Aged Care project process, first and foremost the gap
analysis is conducted through comparing the achieved outcome with set standard in order to
identify actual gap. At the same time, feedback from team member and other stakeholders will b
taken in order to know about necessary changes that needs to be made in the project for offering
qualitative services to elderly people. The three agreed changes throughout project life cycle to
ensure continuous quality improvement are first and foremost to arrange more financial and
human resources in order to complete the project and delivered qualitative services to elderly
people (Montgomery, 2020). Secondly, the changes is related to adding more facilities such as
offering customized living facilities and personalised care to elderly people so that they can get
proper attention as well as treatment for their better health and well-being. The last and final
change that could is being made in the project based on the review is that there is lack of
communication between the team member. So efforts has been made to install new technology
that could be used to effectively share information so that there are lack of confusion, conflict in
future scenario.
3.2 The way reviewed 3 project outcome against the 3 performance criteria to determine the
effectiveness of quality management process and procedures
For effectiveness of quality management process and procedures that could be used to
review in terms of project outcome against the performance criteria are:
1. First outcome is to develop a land-based cruise ship so the performance criteria is set
that all the employees have sufficient knowledge related to the way land based cruise is
created and number of facilities can be rendered to elderly people.
2. Second outcome is Telehealth, gym, rehab, physiotherapy services etc. as per their
needs and requirements that will be measured against the performance criteria of that
whether is sufficient telehealth, Gym and physiotherapy services on equal basis for all
elderly people (Mizuno and Bodek, 2020).
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3. The third outcome is that high- quality nursing care for 24*7 hours to aged people living,
so such as system that needs to be created that could helps in accessing the services at
any time.
3.3 The manner in which identified and documented 3 lesson learnt and 3 suggestion for
improvement that are passed to higher project authority for application in future project
The three lesson that has been learned is that the project involves lot of activities that
needs to be performed by each individual as per their actual capabilities and skills. Secondly,
there are various challenges that has to be faced by project manager while accomplishing the
project related to Odyssey Aged Care but it has to passionately handle it for better results. Third
it has been learned that continuous monitoring and review helped in identifying the errors or
mistake thus finding alternative method that could be sued to overcome the same (Burr, 2018).
Moreover, the three suggestion related to improvement that are passed to higher project for better
future is make use of more innovative technology, better coordination and communicate between
the team member and last suggestion is that effectively controlling and listening to feedback of
stakeholders for making necessary changes in the project.
CONCLUSION
From the above report it has been concluded that development of quality management
plan directly helps in identifying main quality requirements of project to be achieved, different
types of quality management methods and techniques that can be used for maintaining of quality
of a project. It has further been summarized that in order to implement quality assurance process
in an appropriate manner it becomes extremely important identify activities to be adhered
throughout project life cycle for compiling with defined quality standards. These activities
further help in identifying changes required to be brought throughout the project for bringing
continuous improvement within project quality.
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REFERENCES
Books and journals
Ahmed, R. and Anantatmula, V. S., 2017. Empirical study of project managers leadership
competence and project performance. Engineering Management Journal, 29(3). pp.189-
205.
Aleksandrova, S.V., Vasiliev, V.A. and Letuchev, G.M., 2018, September. Digital technology
and quality management. In 2018 IEEE International Conference" Quality Management,
Transport and Information Security, Information Technologies"(IT&QM&IS) (pp. 18-
21). IEEE.
Antony, J. and Gupta, S., 2019. Top ten reasons for process improvement project
failures. International Journal of Lean Six Sigma.
Bull, K., Castro, J.J. and Nakada, K., 2018. Quality Control Acceptance Criteria Improvements
for Pre-Stressed High Strength Concrete Pile Driving Operations in Japanese Building
Construction. Journal of Asian Architecture and Building Engineering, 17(3), pp.519-
524.
Burr, I. W., 2018. Statistical quality control methods. Routledge.
Hartley, J. R., 2017. Concurrent engineering: shortening lead times, raising quality, and lowering
costs. Routledge.
Jeon, J., and et. al., 2021. Extraction of Construction Quality Requirements from Textual
Specifications via Natural Language Processing. Transportation Research Record,
p.03611981211001385.
Mizuno, S. and Bodek, N., 2020. Management for quality improvement: The seven new QC
tools. Productivity press.
Montgomery, D.C., 2020. Introduction to statistical quality control. John Wiley & Sons.
Ogbu, C.P. and Imafidon, M.O., 2021. Influence of selection criteria on clients’ satisfaction with
construction consultancy services in Nigeria. Journal of Engineering, Design and
Technology.
Rebolj, D., and et. al., 2017. Point cloud quality requirements for Scan-vs-BIM based automated
construction progress monitoring. Automation in Construction, 84, pp.323-334.
Wang, D., and et. al., 2018. Research on optimization of big data construction engineering
quality management based on RNN-LSTM. Complexity, 2018.
Wang, T and et.al., 2018. A fast and robust convolutional neural network-based defect detection
model in product quality control. The International Journal of Advanced Manufacturing
Technology, 94(9). pp.3465-3471.
Yap, J.B.H. and Skitmore, M., 2020. Ameliorating time and cost control with project learning
and communication management: Leveraging on reusable knowledge
assets. International Journal of Managing Projects in Business.
Online
Odyssey Aged Care Robina project. 2021. [Online]. Available through:<
https://estimateone.com/project/odyssey-aged-care-robina/ >.
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