Office Management Report: Units 11, 19, 15, and 65 Analysis

This report delves into the multifaceted realm of office management, encompassing crucial elements such as policy and procedure development, fostering a productive workplace environment, and strategic workforce planning. The report dissects specific units (11, 19, 15, and 65), providing an in-depth analysis of topics ranging from the formulation and implementation of policies to the practical aspects of managing mail, conducting research, and effective recruitment strategies. It covers primary and secondary research methods, data collection techniques, sampling risks, and ethical considerations. Furthermore, the report addresses performance management, enhancing office environments, and the importance of resource planning within an organization. It also explores the importance of workforce planning, recruitment strategies, and the steps involved in the recruitment process. The report provides a comprehensive overview of the key components essential for efficient office management.

Essay

Table of Contents
INTRODUCTION...........................................................................................................................6
Unit 11.............................................................................................................................................6
TASK 1............................................................................................................................................6
1.1...........................................................................................................................................6
1.2...........................................................................................................................................6
1.3...........................................................................................................................................6
1.4...........................................................................................................................................7
1.5...........................................................................................................................................7
Unit 19.............................................................................................................................................7
TASK 1............................................................................................................................................7
1.1...........................................................................................................................................7
1.2...........................................................................................................................................8
1.3...........................................................................................................................................8
1.4...........................................................................................................................................8
1.5...........................................................................................................................................8
1.6...........................................................................................................................................8
3.2...........................................................................................................................................9
Unit 15.............................................................................................................................................9
TASK 1...........................................................................................................................................9
1.1...........................................................................................................................................9
1.2...........................................................................................................................................9
1.3.........................................................................................................................................10
1.4.........................................................................................................................................10
1.5.........................................................................................................................................10
1.6.........................................................................................................................................10
1.7.........................................................................................................................................10
TASK 2..........................................................................................................................................11
2.1.........................................................................................................................................11

2.2.........................................................................................................................................11
2.3.........................................................................................................................................11
2.4.........................................................................................................................................11
2.5.........................................................................................................................................11
2.6.........................................................................................................................................12
2.7.........................................................................................................................................12
TASK 3..........................................................................................................................................12
3.1.........................................................................................................................................12
3.2.........................................................................................................................................12
3.3.........................................................................................................................................12
UNIT 65........................................................................................................................................13
TASK 1..........................................................................................................................................13
1.1.........................................................................................................................................13
1.2.........................................................................................................................................13
1.3.........................................................................................................................................13
1.4.........................................................................................................................................13
1.5.........................................................................................................................................14
1.6.........................................................................................................................................14
1.7.........................................................................................................................................14
1.8.........................................................................................................................................14
1.9.........................................................................................................................................14
TASK 2..........................................................................................................................................15
2.1.........................................................................................................................................15
2.2.........................................................................................................................................15
2.3.........................................................................................................................................15
2.4.........................................................................................................................................15
Create a Resource Plan.........................................................................................................15
2.5.........................................................................................................................................15
2.6.........................................................................................................................................16
2.7.........................................................................................................................................16
3.1.........................................................................................................................................16

3.2.........................................................................................................................................16
3.3.........................................................................................................................................17
3.4.........................................................................................................................................17
3.5.........................................................................................................................................17
3.6.........................................................................................................................................17
4.1.........................................................................................................................................18
4.2.........................................................................................................................................18
4.3.........................................................................................................................................18
4.4.........................................................................................................................................18
4.5.........................................................................................................................................18
4.6.........................................................................................................................................18
4.7.........................................................................................................................................19
UNIT 55.........................................................................................................................................19
TASK 1..........................................................................................................................................19
1.1.........................................................................................................................................19
1.2.........................................................................................................................................19
1.3 ........................................................................................................................................19
1.4 ........................................................................................................................................20
TASK 2..........................................................................................................................................20
2.1 ........................................................................................................................................20
2.2 ........................................................................................................................................20
2.3 ........................................................................................................................................20
2.4 ........................................................................................................................................21
TASK 3..........................................................................................................................................21
3.1 ........................................................................................................................................21
3.2 ........................................................................................................................................21
3.3.........................................................................................................................................21
3.4 ........................................................................................................................................21
3.6 ........................................................................................................................................22
TASK 4..........................................................................................................................................22
4.1 ........................................................................................................................................22

4.2 ........................................................................................................................................22
TASK 1.........................................................................................................................................22
1.1.........................................................................................................................................22
1.2.........................................................................................................................................23
1.4.........................................................................................................................................23
1.5.........................................................................................................................................23
1.6.........................................................................................................................................24
TASK 2..........................................................................................................................................24
2.1.........................................................................................................................................24
2.2.........................................................................................................................................24
2.3.........................................................................................................................................24
TASK 3..........................................................................................................................................24
3.1.........................................................................................................................................24
3.2.........................................................................................................................................24
3.3.........................................................................................................................................25
3.4.........................................................................................................................................25
3.5.........................................................................................................................................25
3.6.........................................................................................................................................25
TASK 4..........................................................................................................................................25
4.1.........................................................................................................................................25
4.2.........................................................................................................................................26
4.3.........................................................................................................................................26
4.4.........................................................................................................................................26
4.5.........................................................................................................................................26
4.6.........................................................................................................................................26
CONCLUSION..............................................................................................................................26
REFERENCES..............................................................................................................................27
.........................................27
.......................................................................................................................................................27

INTRODUCTION
Office management is a profession involving the design, implementation, evaluation, and
maintenance of the process of work within an office or organization, in order to maintain and
improve efficiency and productivity (Jeong, Koo and Hong, 2014). Management is an important
part of organisation. Various factors that require to be consider during design office structure is
all detailed in this report.
Unit 11
TASK 1
1.1
 Meet with divisional leaders to ensure the policies and procedures are feasible
 Determine the best format of policies for your audience
 Make Policies and Procedures easily accessible to your employees
 Set deadlines for each policy and procedure to be acknowledged
 Determine the best way to measure understanding
1.2
 Planning
 Monitoring
 Developing
 Rating
 Rewarding
 Performance Management as Prose
1.3
6 Ways To Enhance An Office Environment
 Immaculate common areas, restrooms and office space
 Comfortable temperature, every season:
 Just right lighting
 Landscaping that welcomes people
 Valet parking, shuttles, or parking management for safe and convenient parking
 LEED-certified or other eco-aware surroundings

1.4
 Cost
 Needs
 Flexibility and functionality
 Size
 Cleanliness
1.5
 Hire an Adequate Workforce
 Hire the Right Employees for the Job
 Set Realistic Expectations
 Offer Fair Compensation
 Don’t Micromanage
 Ask for Suggestions – Then Listen
Unit 19
TASK 1
1.1
In my workplace, we hardly ever get junk mail delivered to us, however if this happens,
the administrator dealing with the post will open the item and use their own discretion to see if it
would be relevant to a member of staff, if so the item will be delivered with the rest of the post to
the staff pigeon holes (Sarr and et. al., 2016). However, if it is of no use to the us, for e!ample
catalogues/flyers that were not requested, it will be recycled in the designated bin As we are an
electrical company we are subscribed to several electrician's magazines and 8/10 times we do not
need them, so every week I find myself recycling them.
1.2
All post to and from the once lands at my desk every Tuesday and I immediately sort
through it. Most the outgoing post is franked"stamped in my Company director's (franking is
always cheaper). If there is a problem with these prices, for example it&s the wrong size of
letter, the value can be in putted manually on the franking machine. If the scales on the franking

machine cannot weigh the item because it is too heavy, then there is a separate set of scales to
weigh the item and then the weight is used to calculate the franking price.
1.3
A franking machine is a device that franks all outgoing mail with the date, item price and
usually a return address and company logo. A franking machine can frank letters and large
letters, as well as labels for parcels and large packages. Most franking machines are equipped
with digital scales and an automatic letter feeder. As everything is done electronically, the
machine needs to be programmed with the most recent franking tariffs from the Royal Mail.
1.4
After all the post, has been franked, it to be placed inside the appropriate posting bag,
based on its class; this is for easier distribution. Most outgoing packages are already pre-
packaged by the employees wanting to send them, for example electrical certificates are sealed in
the correct cover by my once manager Alison. However, some packages still need to be weighed
by the franking machine for a label to be created.
1.5
To ensure security of mail items, all post addressed to employees are organised and
delivered to their pigeon holes, to be opened by themselves. However, post with no name is
usually opened by me if it states it is confidential or private, I will be hand it to the business
manager.
1.6
If there is any belief of a suspicious item, I would take the item to my office manager
Alison who will record the time and date the item was received, and then report the item to my
company director and the local authority if necessary.
3.2
Distribution and dispatch is the last step in developing documentation, and can be thought
of as the publication stage (following printing - although there may be dispatch activities prior to
printing, such as delivery of copy to the printers). Nowadays, most publication is on-line, but this
is not always the case, and so a grounding in hard copy distribution and dispatch is always a
useful thing to have.

Unit 15
TASK 1
1.1
Primary research data collection describes when a business conducts its own research and
controls its own data.
Advantages
 Research is oriented for specific goals and purpose, cutting out possibility of wasting
resources.
Secondary resources: It is the information that someone has already researched on,
prepared, and analysed.
Advantages
 Cost-effect, ready made observations, less time spent on gathering information.
1.2
Qualitative data: Qualitative data consist of words and narratives. The analysis of qualitative
data can come in many forms including highlighting key words, extracting themes, and
elaborating on concepts.
Limitations: May lend itself to working with smaller populations, which may not be
representative of larger demographics
Quantitative data: Quantitative data are numerical information, the analysis of which involves
statistical techniques (Shelley, 2015). The type of data you collect guides the analysis process.
Limitations: Data collection methods provide respondents with a limited number of response
options.
1.3
As we discussed, not all research requires undertaking an elaborate study. But even
marketers conducting small, informal research should know that any type of research performed
poorly will not yield relevant results. In fact, all research, no matter how well controlled, carries
the potential to be wrong.

1.4
Research software and research tools enable researchers and modelers to construct
theories and system models. They typically support capturing hypotheses, inferring mechanisms,
and formulating experimental results within the same framework (Walter, 2016). Among the key
features of such tools are convenient ways to represent several competing theories and the
interactive nature of building and running the models using a rigorous scenario-based language.
Professional software tools also let the researcher visualize complex interrelations between
phenomena and provide quantifiable reporting capabilities.
1.5
Sampling risk is one of the many types of risks an auditor may face when performing the
necessary procedure of audit sampling. Audit sampling exists because of the impractical and
costly effects of examining all or 100% of a client's records or books. As a result, a "sample" of a
client's accounts are examined.
1.6
Making conclusions about a much broader population than your sample actually
represents is one of the biggest no-no’s in statistics. This kind of problem is called
generalization, and it occurs more often than you might think. People want their results instantly;
they don’t want to wait for them, so well-planned surveys and experiments take a back seat to
instant Web surveys and convenience samples.
1.7
 Text presentation
 Table presentation
 Graph presentation
 Scatter plot
 Bar graph and histogram
 Pie chart

TASK 2
2.1
Parameters in statistics is an important component of any statistical analysis. In simple
words, a parameter is any numerical quantity that characterizes a given population or some
aspect of it. This means the parameter tells us something about the whole population.
2.2
Ethical Considerations can be specified as one of the most important parts of the
research. Dissertations may even be doomed to failure if this part is missing. Following are the
ethical requirements of research:
 Voluntary participation of respondents in the research is important. Moreover,
participants have rights to withdraw from the study at any stage if they wish to do so.
 The use of offensive, discriminatory, or other unacceptable language needs to be avoided
in the formulation of Questionnaire/Interview/Focus group questions.
2.3
Once you create, gather, or start manipulating data and files, they can quickly become
disorganised. To save time and prevent errors later on, you and your colleagues should decide
how you will name and structure files and folders. Including documentation (or 'metadata') will
allow you to add context to your data so that you and others can understand it in the short,
medium, and long-term.
2.4
There are many well-developed methods available for conceptually or statistically
analysing the different kinds of data that can be gathered. When analysing qualitative data, one
can develop taxonomies or rubrics to group student comments collected by questionnaires and/or
made in classroom discussions.
2.5
Analytical Techniques
 Regression Analysis
 Grouping Methods
 Multiple Equation Models

2.6
 Separate data from analysis, and make analysis repeatable
 If possible, check your data against another source
 Get down and dirty with the data
 Unit test your code
 Document your process
 Get feedback from others
2.7
The Supporting Conclusions charts help students collect information or evidence to
support various conclusions. These charts help students distinguish mere guessing from making
supported or informed conclusions. The following documents can be adapted and re-saved for
your needs.
TASK 3
3.1
Information not supplied in the correct format will need to be reformatted before use,
causing a delay and also creating a risk that the information will be mismanaged during
reformatting.
3.2
There is no "one best way" to structure the Research Limitations section of your
dissertation. However, we recommend a structure based on three moves: the announcing,
reflecting and forward looking move. The announcing move immediately allows you to identify
the limitations of your dissertation and explain how important each of these limitations is.
3.3
Primary and Secondary data collection techniques, Primary data collection uses surveys,
experiments or direct observations. Secondary data collection may be conducted by collecting
information from a diverse source of documents or electronically stored information, census and
market studies are examples of a common sources.