BO110 Project 4: Customer Focus - Phone Script for Intern (Example)

This assignment presents a sample phone script created for an intern working in a customer service role. The script is designed to guide the intern through various scenarios, including how to answer the phone, greet callers professionally, introduce the company and herself, screen calls, take messages, and transfer calls effectively. The script also addresses how to handle situations where the person the caller is asking for is unavailable. The solution demonstrates practical application of office procedures and customer focus, as outlined in the BO110 course. The script emphasizes clear communication and professional etiquette, providing a valuable resource for anyone learning the fundamentals of customer service. The provided solution includes a detailed example conversation illustrating how the intern might interact with callers, covering aspects such as how to obtain customer information, address inquiries about product repairs, and transfer calls to relevant departments. This assignment aligns with the course objectives of developing strong communication and customer service skills within a business environment.