Unit 11 Research: Benefits and Risks of Offshoring/Outsourcing
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This research project investigates the benefits and risks of offshoring and outsourcing, focusing on the multinational organization ALDI. The report begins with an introduction defining offshoring and outsourcing, followed by a literature review exploring the concepts, advantages, and disadvantages of each strategy. The advantages of outsourcing include cost benefits and enhanced efficiency, while disadvantages include the risk of confidential data exposure. Offshoring offers business growth and reduced risk but presents challenges like cultural differences and time zone discrepancies. The research methodology outlines the qualitative approach used. The report also identifies ways to overcome the risks associated with these strategies, such as addressing organizational culture issues and poor regulatory frameworks. The study aims to determine the impact of offshoring and outsourcing on ALDI's operations management, providing insights and recommendations for managing the risks and maximizing the benefits of these business practices.
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RESEARCH PROJECT
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TITLE: “The benefits and the risks of offshoring and outsourcing”.
CHAPTER 1: INTRODUCTION
1.1 Overview of Research
Offshoring is explained to acquiring the services or products from other country. It is
related to getting the work done in various countries mainly to leverage the cost advantages.
This is relocation of process of business from one country to other generally an operational
process like accounting, manufacturing etc. Under this, moving of the different operations of
firm to another for reasons like low labour costs and favourable economic situations in other
country. It is related to practice of placing the some of services of company abroad (Capasso,
Cusmano and Morrison, 2013). On the other hand, outsourcing is related to receiving the certain
products or services from third party firm necessary sourcing something like the manufacturing
and accounting services of certain input to other organisation. It is kind of the business practice
under which firm hire the other company or a person to perform activities, handle business
operations and give the effective services. In this present time, organisations can outsource the
number of services or tasks. They mainly outsource the services related to information
technology consisting application development and programming. The outsourcing is a kind of
agreement under which one organisation hire the other responsible firm for existing or planned
activity that could be done internally and also include the transferring staff members from one
company to other.
1.2 Background of Research
The outsourcing occurs when the business pays outside supplier to offer services and
products rather than doing work-in- house. Under this, sometimes firm experience the growth at
rate that can not support with its internal staff. In order to keep up pace, there is a need to
company to hire pre- trained workforce from third party organisation, deploy as required and
where need in the operations without any kind of interrupting in business flow (Fariñas, López
and Martín-Marcos, 2014). ALDI is common brand of the two German family that owned the
discount supermarket chains with more than 10000 stores in around 20 countries. On the other
hand, Aldi's German operations include Aldi Nord's 35 individual regional organisations with
almost 2500 stores in western, eastern and northern Germany.
1
CHAPTER 1: INTRODUCTION
1.1 Overview of Research
Offshoring is explained to acquiring the services or products from other country. It is
related to getting the work done in various countries mainly to leverage the cost advantages.
This is relocation of process of business from one country to other generally an operational
process like accounting, manufacturing etc. Under this, moving of the different operations of
firm to another for reasons like low labour costs and favourable economic situations in other
country. It is related to practice of placing the some of services of company abroad (Capasso,
Cusmano and Morrison, 2013). On the other hand, outsourcing is related to receiving the certain
products or services from third party firm necessary sourcing something like the manufacturing
and accounting services of certain input to other organisation. It is kind of the business practice
under which firm hire the other company or a person to perform activities, handle business
operations and give the effective services. In this present time, organisations can outsource the
number of services or tasks. They mainly outsource the services related to information
technology consisting application development and programming. The outsourcing is a kind of
agreement under which one organisation hire the other responsible firm for existing or planned
activity that could be done internally and also include the transferring staff members from one
company to other.
1.2 Background of Research
The outsourcing occurs when the business pays outside supplier to offer services and
products rather than doing work-in- house. Under this, sometimes firm experience the growth at
rate that can not support with its internal staff. In order to keep up pace, there is a need to
company to hire pre- trained workforce from third party organisation, deploy as required and
where need in the operations without any kind of interrupting in business flow (Fariñas, López
and Martín-Marcos, 2014). ALDI is common brand of the two German family that owned the
discount supermarket chains with more than 10000 stores in around 20 countries. On the other
hand, Aldi's German operations include Aldi Nord's 35 individual regional organisations with
almost 2500 stores in western, eastern and northern Germany.
1
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1.3 Rationale of Research
Present report is based on advantages and risks of outsourcing and offshoring. Through
conducting this investigation, understanding of learner will be enhanced and it will able to be
conduct any kind of reserach in future. This research is helpful for a learner to enhance its skills,
knowledge or core competencies in an effective manner. The other reason of a learner behind
conducting this investigation is self- interest.
1.4 Research Aim
The aim of this research is “To identify the benefits and risks of offshoring and
outsourcing on operations management of an multinational organization . A study on ALDI”.
1.5 Research objective
Objectives:
To determine the concept of offshoring and outsourcing.
To analyse the benefits and risks of offshoring and outsourcing for ALDI
To identify the ways through which risk of offshoring and outsourcing can be overcome
by operations management of ALDI.
1.6 Research Questions
Questions:
What is the concept of offshoring and outsourcing ?
What are the advantages and disadvantages of offshoring and outsourcing ?
What are the ways through which risk of offshoring and outsourcing can be overcome by
an organisation ?
2
Present report is based on advantages and risks of outsourcing and offshoring. Through
conducting this investigation, understanding of learner will be enhanced and it will able to be
conduct any kind of reserach in future. This research is helpful for a learner to enhance its skills,
knowledge or core competencies in an effective manner. The other reason of a learner behind
conducting this investigation is self- interest.
1.4 Research Aim
The aim of this research is “To identify the benefits and risks of offshoring and
outsourcing on operations management of an multinational organization . A study on ALDI”.
1.5 Research objective
Objectives:
To determine the concept of offshoring and outsourcing.
To analyse the benefits and risks of offshoring and outsourcing for ALDI
To identify the ways through which risk of offshoring and outsourcing can be overcome
by operations management of ALDI.
1.6 Research Questions
Questions:
What is the concept of offshoring and outsourcing ?
What are the advantages and disadvantages of offshoring and outsourcing ?
What are the ways through which risk of offshoring and outsourcing can be overcome by
an organisation ?
2

CHAPTER 2: LITERATURE REVIEW
Literature review refers to the comprehensive summary of past research topic. It surveys
the articles, journals, books and some of the other relevant sources to specific research area. It
gives the theoretical base for research that aids in determine nature of research. It is explicit,
systematic and also reproducible method for determining, examining and then synthesizing
existing body of the completed wok that produced through investigators, practitioners and
scholars. In this present report, researcher use the secondary method by consisting view points
and opinions of various investigators. For conducting this part, there has been qualitative
research used because it has in giving theoretical framework of specific area.
2.1 Concept of offshoring and outsourcing
As per opinion of Margaret Rouse (2019), outsourcing is contracting of the non core
activities to free up cash, facilities and personnel for activities under which firm holds the
competitive benefits. The firms having the strengths in some of the other areas which may
contract out the data processing, marketing, operations, accounting etc. of business in order to
concentrate on what they do the best and minimize average unit cost. Under this, hiring the
separate firm to develop product that can make sense for some of the operations management
projects due to outsourcing that many be cheaper, offer high quality products and minimize
capital costs. It is related to practice of the contracting out non- core activities of company to
third party. Business process outsourcing is business practice under which one company hires
other firm to perform the task that hiring company needs for own business to operate in
successful manner. It is delegation of one or more than the more business processes to external
provider who then own, manage and then administers chosen processes to agreed standard.
On the basis of opinion of Christopher O'Leary (2019) Offshoring is related to relocation
of business process from one country to the other. Offshoring is in the several ways to
comparable to outsourcing but there are necessary things to be consider in various among two. It
is practice of obtaining the services or products from the other country and then relocating the
production to other. In this, when firm moves some of activities to other country. When costs of
the running organisation are cheaper in other then it may select to move activities in context to
minimize expenses.
3
Literature review refers to the comprehensive summary of past research topic. It surveys
the articles, journals, books and some of the other relevant sources to specific research area. It
gives the theoretical base for research that aids in determine nature of research. It is explicit,
systematic and also reproducible method for determining, examining and then synthesizing
existing body of the completed wok that produced through investigators, practitioners and
scholars. In this present report, researcher use the secondary method by consisting view points
and opinions of various investigators. For conducting this part, there has been qualitative
research used because it has in giving theoretical framework of specific area.
2.1 Concept of offshoring and outsourcing
As per opinion of Margaret Rouse (2019), outsourcing is contracting of the non core
activities to free up cash, facilities and personnel for activities under which firm holds the
competitive benefits. The firms having the strengths in some of the other areas which may
contract out the data processing, marketing, operations, accounting etc. of business in order to
concentrate on what they do the best and minimize average unit cost. Under this, hiring the
separate firm to develop product that can make sense for some of the operations management
projects due to outsourcing that many be cheaper, offer high quality products and minimize
capital costs. It is related to practice of the contracting out non- core activities of company to
third party. Business process outsourcing is business practice under which one company hires
other firm to perform the task that hiring company needs for own business to operate in
successful manner. It is delegation of one or more than the more business processes to external
provider who then own, manage and then administers chosen processes to agreed standard.
On the basis of opinion of Christopher O'Leary (2019) Offshoring is related to relocation
of business process from one country to the other. Offshoring is in the several ways to
comparable to outsourcing but there are necessary things to be consider in various among two. It
is practice of obtaining the services or products from the other country and then relocating the
production to other. In this, when firm moves some of activities to other country. When costs of
the running organisation are cheaper in other then it may select to move activities in context to
minimize expenses.
3

2.2 Advantages and disadvantages of offshoring and outsourcing
On the basis of Sunny Maurya (2018) it has been stated that Outsourcing is strategy
whereby the ALDI company contracts services to other party fore an instance external agency in
order to manage set of process of business. There are some benefits and disadvantages of
Outsourcing mention below:
Advantages
Cost advantages- The most visible and obvious benefits are related to cost savings that
can bring outsourcing. In this, ALDI can be give benefits at the minimum cost with high quality.
In context to this, quality of services gives in high there fore assuring the low- cost not mean the
mow quality.
Enhanced efficiency- When ALDI company outsource needs of business then it brings
experience in the business expertise and practices in order to provide the complex outsourcing
projects. So, firm can do job better with proper knowledge as well as understanding of domain, it
will aids in enhance efficiency and productivity in process.
Disadvantages
Risk of exposing confidential data- In this, when ALDI company outsource its
operations then it includes risk if exposing any confidential information of business to third-
party.
Hidden costs- Many times, outsourcing is cost- effective at hidden costs which included
at the time of signing contract across global level which many pose serious threat.
As per opinion of Peter Hammon (2016), Offshoring is procedure of getting the work
done in other country. It is effective for ALDI business if it wants to expand its business without
added any costs. Some benefits and disadvantages of Offshoring to business given below:
Advantages
Business Growth- It allows ALDI to minimize expansive parts of business like labour
costs. In this, freeing it up will permit to reinvest funds in business and also helpful in give
effective opportunities to expand offerings.
Reduced risk- Under this, to have the many teams in various countries aids in minimize
risks. It will aid in give the effective opportunities to marketing and support consumers when
they require it.
Disadvantages
4
On the basis of Sunny Maurya (2018) it has been stated that Outsourcing is strategy
whereby the ALDI company contracts services to other party fore an instance external agency in
order to manage set of process of business. There are some benefits and disadvantages of
Outsourcing mention below:
Advantages
Cost advantages- The most visible and obvious benefits are related to cost savings that
can bring outsourcing. In this, ALDI can be give benefits at the minimum cost with high quality.
In context to this, quality of services gives in high there fore assuring the low- cost not mean the
mow quality.
Enhanced efficiency- When ALDI company outsource needs of business then it brings
experience in the business expertise and practices in order to provide the complex outsourcing
projects. So, firm can do job better with proper knowledge as well as understanding of domain, it
will aids in enhance efficiency and productivity in process.
Disadvantages
Risk of exposing confidential data- In this, when ALDI company outsource its
operations then it includes risk if exposing any confidential information of business to third-
party.
Hidden costs- Many times, outsourcing is cost- effective at hidden costs which included
at the time of signing contract across global level which many pose serious threat.
As per opinion of Peter Hammon (2016), Offshoring is procedure of getting the work
done in other country. It is effective for ALDI business if it wants to expand its business without
added any costs. Some benefits and disadvantages of Offshoring to business given below:
Advantages
Business Growth- It allows ALDI to minimize expansive parts of business like labour
costs. In this, freeing it up will permit to reinvest funds in business and also helpful in give
effective opportunities to expand offerings.
Reduced risk- Under this, to have the many teams in various countries aids in minimize
risks. It will aid in give the effective opportunities to marketing and support consumers when
they require it.
Disadvantages
4
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Cultural and Social Differences- Customers will be immersed in culture and also the
social practices of host country, it may develop negative impact on productivity of ALDI as well
as communication.
Time zone differences- It is one of the main disadvantage of offshoring. Several
organisations operate with in 5 to 12 hour difference from their clients. In this, work schedule
many require to be adjusted for accommodate the time zone differences at the time of working
with the offshore organisations.
2.3 Ways through which risk of offshoring and outsourcing can be overcome by an organisation
As per opinion of Dean Davison (2019) Outsourcing issues happen when company
engages first in outsourcing the practices. ALDI company faces some risks at the time of
outsourcing and offshoring and it is a responsibility of management to find some of the better
methods to get over from these issues. Some risk and ways to overcome from them related to
offshoring and outsourcing mention below:
Outsourcing related risk and ways to overcome
Organizational culture outsourcing problems- In this, outsourcing will have affect on
organisational culture. Several organisations overlook towards the potential clashes among
provide of services outsource of culture of firm.
Overcome- In order to overcome from this issue, there is a need to ALDI firm to spend
some time to understand company's culture of outsourcing as well as approach to conducting the
business activities. It will aid in determine values or policies which could interfere with working
relationship.
Decision rights and authority- In ALDI organisation, decision making is a main factor.
The internal staff assume that they have authority as well as decision rights but there is some
authority is to be transferred to the service provider because it is a main part of outsourcing
agreement.
Overcome- To get from from this challenge, ALDI requires to come for better and deep
understanding that which has authority and power of decision making for impacted functions of
business.
Offshoring related risk and ways to overcome
5
social practices of host country, it may develop negative impact on productivity of ALDI as well
as communication.
Time zone differences- It is one of the main disadvantage of offshoring. Several
organisations operate with in 5 to 12 hour difference from their clients. In this, work schedule
many require to be adjusted for accommodate the time zone differences at the time of working
with the offshore organisations.
2.3 Ways through which risk of offshoring and outsourcing can be overcome by an organisation
As per opinion of Dean Davison (2019) Outsourcing issues happen when company
engages first in outsourcing the practices. ALDI company faces some risks at the time of
outsourcing and offshoring and it is a responsibility of management to find some of the better
methods to get over from these issues. Some risk and ways to overcome from them related to
offshoring and outsourcing mention below:
Outsourcing related risk and ways to overcome
Organizational culture outsourcing problems- In this, outsourcing will have affect on
organisational culture. Several organisations overlook towards the potential clashes among
provide of services outsource of culture of firm.
Overcome- In order to overcome from this issue, there is a need to ALDI firm to spend
some time to understand company's culture of outsourcing as well as approach to conducting the
business activities. It will aid in determine values or policies which could interfere with working
relationship.
Decision rights and authority- In ALDI organisation, decision making is a main factor.
The internal staff assume that they have authority as well as decision rights but there is some
authority is to be transferred to the service provider because it is a main part of outsourcing
agreement.
Overcome- To get from from this challenge, ALDI requires to come for better and deep
understanding that which has authority and power of decision making for impacted functions of
business.
Offshoring related risk and ways to overcome
5

Poor regulatory frameworks- In this, countries with the poor regulatory framework can
be discourage the clients which want to be off shore. Every country regulations are differ from
each other and it is a disadvantage to company in offshore.
Overcome- Under this, company should be aware and get the better understanding about
the regulatory framework in a better manner.
Cultural differences- Due to the different country, culture is also differ. It develop the
negative affect on offshoring strategy of ALDI.
Overcome- To overcome from this issue, top management of ALDI should provide the
cultural training to entire team for their better understanding.
6
be discourage the clients which want to be off shore. Every country regulations are differ from
each other and it is a disadvantage to company in offshore.
Overcome- Under this, company should be aware and get the better understanding about
the regulatory framework in a better manner.
Cultural differences- Due to the different country, culture is also differ. It develop the
negative affect on offshoring strategy of ALDI.
Overcome- To overcome from this issue, top management of ALDI should provide the
cultural training to entire team for their better understanding.
6

CHAPTER 3: RESEARCH METHODOLOGY
Research is careful investigation mainly by search for the new facts in knowledge branch.
Research methodology is systematic plan for conducting an investigation. This process is used to
collect data and information to making the better decisions related to decisions (Lyubimov,
Arnold and Sutton, 2012). Different components included in research methodology given below:
3.1 Type of Research
Research method is strategy that is mainly used to execute plan. It is an effective tool for
conducting an investigation. Various types of research methods given below:
Qualitative- This method is mainly grounded in interpretivist and subjective perspective.
It helps in support the better in- depth understanding about the investigated condition because of
time constraints. Under this method, data and information is to be measured in context of
theoretical basis.
Quantitative- This might be easier to gather as well as analyse because it is based on
large sample size participants. This research method is based on data that can be objectively
measured with the numbers (Massini and Miozzo, 2012). Data is to be analysed by statistical
analysis and numerical comparison.
In order to conducting this research, there has been qualitative method used because it
aids in give the theoretical information related to particular area.
3.2 Research Philosophy
It refers to over- arching term that is concerned with knowledge development as well as
nature of that. It is basic set of the beliefs that guide some action. Different types of research
philosophies are given below:
Interpretivism philosophy- This is related with philosophical idealism position and
mainly used to group together the diverse approaches consisting constructivism that neglect
objectivist view that meaning to resided within world conscious independently.
Positivism philosophy- It adheres to view that only the factual knowledge has been
gained by observation consisting measurement (Nassimbeni, Sartor and Dus, 2012). In this
philosophy, main role of investigator is limited data collection as well as interpretation in
objective manner.
7
Research is careful investigation mainly by search for the new facts in knowledge branch.
Research methodology is systematic plan for conducting an investigation. This process is used to
collect data and information to making the better decisions related to decisions (Lyubimov,
Arnold and Sutton, 2012). Different components included in research methodology given below:
3.1 Type of Research
Research method is strategy that is mainly used to execute plan. It is an effective tool for
conducting an investigation. Various types of research methods given below:
Qualitative- This method is mainly grounded in interpretivist and subjective perspective.
It helps in support the better in- depth understanding about the investigated condition because of
time constraints. Under this method, data and information is to be measured in context of
theoretical basis.
Quantitative- This might be easier to gather as well as analyse because it is based on
large sample size participants. This research method is based on data that can be objectively
measured with the numbers (Massini and Miozzo, 2012). Data is to be analysed by statistical
analysis and numerical comparison.
In order to conducting this research, there has been qualitative method used because it
aids in give the theoretical information related to particular area.
3.2 Research Philosophy
It refers to over- arching term that is concerned with knowledge development as well as
nature of that. It is basic set of the beliefs that guide some action. Different types of research
philosophies are given below:
Interpretivism philosophy- This is related with philosophical idealism position and
mainly used to group together the diverse approaches consisting constructivism that neglect
objectivist view that meaning to resided within world conscious independently.
Positivism philosophy- It adheres to view that only the factual knowledge has been
gained by observation consisting measurement (Nassimbeni, Sartor and Dus, 2012). In this
philosophy, main role of investigator is limited data collection as well as interpretation in
objective manner.
7
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In this research, interpretivism research philosophy has been used because its main focus on
subjective meaning and interpretation behind social phenomenon.
3.3 Research Approach
This part of research methodology is related to research theory. It explicit concerned
questionnaire for guidelines or survey for interview. Different research approaches are given
below:
Inductive- It allows an investigator to develop theory based on phenomena analysis.
Under this, theory is developed based on outcomes of the data analysis (Oshri, Kotlarsky and
Willcocks, 2015).
Deductive- It consists development of hypothesis and theory. Findings or data from
questionnaire survey, secondary sources and guideline interview are results to tested to reject or
confirm hypothesis.
There has been an inductive research approach used because it is depend on the
qualitative research methodology as well as provide detailed information.
3.4 Research Design
Research design refers to plan for answer research question. It assures that data obtain
will aids in answer research questions in an effective manner. Different research designs are
given below:
Descriptive Research Design- In this, researcher is interested in defining the situation in
research study. This research design is theory based that developed by gather, examine and
analyse the available data.
Experimental Research Design- It is used in develop relationship between cause as well
as the effect of condition. It is kind of the causal design where the effect is caused through an
independent variable on dependent is to be observed (Quinlan, Hampson and Gregson, 2013).
Explanatory Research Design- In this research design, thoughts and ideas of researcher
are the main key dependent on the basis of personal inclination related to particular field.
In conducting this investigation, descriptive research design has been used because it help
in give detailed description of collected information.
8
subjective meaning and interpretation behind social phenomenon.
3.3 Research Approach
This part of research methodology is related to research theory. It explicit concerned
questionnaire for guidelines or survey for interview. Different research approaches are given
below:
Inductive- It allows an investigator to develop theory based on phenomena analysis.
Under this, theory is developed based on outcomes of the data analysis (Oshri, Kotlarsky and
Willcocks, 2015).
Deductive- It consists development of hypothesis and theory. Findings or data from
questionnaire survey, secondary sources and guideline interview are results to tested to reject or
confirm hypothesis.
There has been an inductive research approach used because it is depend on the
qualitative research methodology as well as provide detailed information.
3.4 Research Design
Research design refers to plan for answer research question. It assures that data obtain
will aids in answer research questions in an effective manner. Different research designs are
given below:
Descriptive Research Design- In this, researcher is interested in defining the situation in
research study. This research design is theory based that developed by gather, examine and
analyse the available data.
Experimental Research Design- It is used in develop relationship between cause as well
as the effect of condition. It is kind of the causal design where the effect is caused through an
independent variable on dependent is to be observed (Quinlan, Hampson and Gregson, 2013).
Explanatory Research Design- In this research design, thoughts and ideas of researcher
are the main key dependent on the basis of personal inclination related to particular field.
In conducting this investigation, descriptive research design has been used because it help
in give detailed description of collected information.
8

3.5 Data collection
It is explained as procedure of gathering, measuring and then analysing the accurate
insights for a researcher by using the techniques related to standard validated. In this, researcher
can examine hypothesis according to data collected. Secondary and primary are two various data
collection methods which mention below:
Primary data collection- In this, data gathered through an investigator for particular
purpose (Sako, 2014). It is related to first hand data that collected through an investigator.
Various sources to gather primary data are questionnaire, observations and many others.
Secondary data collection- Under this, data is gathered through some other person that
user. In this, data is analysed already through some other person. Under this, evidence to collect
the secondary information are books, internet sources, magazines, articles and others.
3.5 Data analysis
It is defined as process of cleansing, inspecting and also transforming data with aim of
finding necessary or accurate information, developing better conclusion and then support
decision making. This is an effective process of examining data through using an analytical and
logical reasoning to evaluate each components of provided data (Tate and Bals, 2017). To
analyse the data, there has been thematic analysis used in this for getting the better evolution of
collected data and information.
3.6 Sampling
It is explained as process that used for the purpose of statistical analysis in which pre
identified number of observation are to be taken from the large population. There is random data
sampling technique has been used through investigator for selecting respondents. There are 30
respondents are selected and these are staff members of an organisation.
3.7 Ethical consideration
In this, conflicts can be arise in any kind of situation and it to overcome from the, there is
a need to researcher to develop some resolution plans. Researcher should conduct research
through following all ethical considerations. It assures that personal information of respondents
should not be disclosed (Willcocks and Lacity, 2016). An investigator performs necessary
function in an investigation through aggregation of accurate as well as reliable data through
9
It is explained as procedure of gathering, measuring and then analysing the accurate
insights for a researcher by using the techniques related to standard validated. In this, researcher
can examine hypothesis according to data collected. Secondary and primary are two various data
collection methods which mention below:
Primary data collection- In this, data gathered through an investigator for particular
purpose (Sako, 2014). It is related to first hand data that collected through an investigator.
Various sources to gather primary data are questionnaire, observations and many others.
Secondary data collection- Under this, data is gathered through some other person that
user. In this, data is analysed already through some other person. Under this, evidence to collect
the secondary information are books, internet sources, magazines, articles and others.
3.5 Data analysis
It is defined as process of cleansing, inspecting and also transforming data with aim of
finding necessary or accurate information, developing better conclusion and then support
decision making. This is an effective process of examining data through using an analytical and
logical reasoning to evaluate each components of provided data (Tate and Bals, 2017). To
analyse the data, there has been thematic analysis used in this for getting the better evolution of
collected data and information.
3.6 Sampling
It is explained as process that used for the purpose of statistical analysis in which pre
identified number of observation are to be taken from the large population. There is random data
sampling technique has been used through investigator for selecting respondents. There are 30
respondents are selected and these are staff members of an organisation.
3.7 Ethical consideration
In this, conflicts can be arise in any kind of situation and it to overcome from the, there is
a need to researcher to develop some resolution plans. Researcher should conduct research
through following all ethical considerations. It assures that personal information of respondents
should not be disclosed (Willcocks and Lacity, 2016). An investigator performs necessary
function in an investigation through aggregation of accurate as well as reliable data through
9

various aspects. Main obligation of investigator is to keep the private data related to research
confidential.
10
confidential.
10
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CHAPTER 4: DATA ANALYSIS
11
11

12

Q1) Are you aware about globalisation? Frequency
Yes 24
No 6
Q2) Does globalisation develop positive impact on operation
management of ALDI business?
Frequency
Yes 20
No 10
Q3) Are you aware about the offshoring and outsourcing concepts? Frequency
Yes 25
No 5
Q4) In what way, outsourcing affect on productivity of ALDI? Frequency
By making workers anxious 10
Replacing workers with low-quality machines 12
Eliminating required activities 8
Q5) What are major reasons of outsourcing business functions? Frequency
Reduce and control costs 10
Gain access to resources 6
Maximize external resources 14
Q6) What are the main advantages of outsourcing the business to ALDI
organisation?
Frequency
Focus on core areas 4
Increased efficiency 16
Time zone advantages 10
Q7) What are main problems faced by company in executing outsourcing Frequency
13
Yes 24
No 6
Q2) Does globalisation develop positive impact on operation
management of ALDI business?
Frequency
Yes 20
No 10
Q3) Are you aware about the offshoring and outsourcing concepts? Frequency
Yes 25
No 5
Q4) In what way, outsourcing affect on productivity of ALDI? Frequency
By making workers anxious 10
Replacing workers with low-quality machines 12
Eliminating required activities 8
Q5) What are major reasons of outsourcing business functions? Frequency
Reduce and control costs 10
Gain access to resources 6
Maximize external resources 14
Q6) What are the main advantages of outsourcing the business to ALDI
organisation?
Frequency
Focus on core areas 4
Increased efficiency 16
Time zone advantages 10
Q7) What are main problems faced by company in executing outsourcing Frequency
13
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in business?
Organizational culture outsourcing problems 9
Process adjustments 10
Decision rights and authority 11
Q8) What are various ways by which the ALDI can getover from the
problems arise in outsourcing?
Frequency
Understand outsourcing company’s culture 16
Putting new process 13
Clear understanding of decision making power 11
Q9) What are advantages of offshoring to ALDI business ? Frequency
Business growth 10
Access to staff 16
Reduced risk 4
Q10) What are the main challenges faced by ALDI in offshoring the
business?
Frequency
Cultural differences 15
Repetitive administrative tasks 10
Employees want to progress in less time 5
Q11) What are different ways through which ALDI can overcome from
offshoring issues?
Frequency
Build an inclusive culture 7
High employee engagement 14
Provide cultural training programs 9
THEME 1: Knowledge about the globalisation concept
14
Organizational culture outsourcing problems 9
Process adjustments 10
Decision rights and authority 11
Q8) What are various ways by which the ALDI can getover from the
problems arise in outsourcing?
Frequency
Understand outsourcing company’s culture 16
Putting new process 13
Clear understanding of decision making power 11
Q9) What are advantages of offshoring to ALDI business ? Frequency
Business growth 10
Access to staff 16
Reduced risk 4
Q10) What are the main challenges faced by ALDI in offshoring the
business?
Frequency
Cultural differences 15
Repetitive administrative tasks 10
Employees want to progress in less time 5
Q11) What are different ways through which ALDI can overcome from
offshoring issues?
Frequency
Build an inclusive culture 7
High employee engagement 14
Provide cultural training programs 9
THEME 1: Knowledge about the globalisation concept
14

Q1) Do you have knowledge about the globalisation concept? Frequency
Yes 24
No 6
Interpretation: From given graph, it has been interpret that there are 24 respondents and
according to them they have better knowledge regarding concept of globalisation. 6 respondents
said that they do not have knowledge about globalisation concept.
THEME 2: Globalisation develop positive affect on operation management
Q2) Does globalisation develop positive affect on operation management
of ALDI business?
Frequency
Yes 20
No 10
15
Yes No
0
5
10
15
20
25
24
6
Column B
Yes 24
No 6
Interpretation: From given graph, it has been interpret that there are 24 respondents and
according to them they have better knowledge regarding concept of globalisation. 6 respondents
said that they do not have knowledge about globalisation concept.
THEME 2: Globalisation develop positive affect on operation management
Q2) Does globalisation develop positive affect on operation management
of ALDI business?
Frequency
Yes 20
No 10
15
Yes No
0
5
10
15
20
25
24
6
Column B

Interpretation: Globalisation is wide area concept and through this, firms are able to expand
operations of business in some of the other countries. According to view point of 20 respondents
that globalisation helps in develop positive affect on the operation management of ALDI
company. 10 respondents said that globalisation aids in develop negative affect on business
because it consists some risks.
THEME 3: Aware about the offshoring and outsourcing concepts
Q3) Are you aware about the offshoring and outsourcing concepts? Frequency
Yes 25
No 5
16
Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Column B
operations of business in some of the other countries. According to view point of 20 respondents
that globalisation helps in develop positive affect on the operation management of ALDI
company. 10 respondents said that globalisation aids in develop negative affect on business
because it consists some risks.
THEME 3: Aware about the offshoring and outsourcing concepts
Q3) Are you aware about the offshoring and outsourcing concepts? Frequency
Yes 25
No 5
16
Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Column B
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Interpretation: On the basis of view point of 25 respondents that they have proper
understanding as well as knowledge about the outsourcing and offshoring concepts in detailed
manner. 5 respondents are not aware about this concept.
THEME 4: Manner outsourcing affect on productivity of ALDI business
Q4) In what way, outsourcing affect on productivity of ALDI business? Frequency
By making workers anxious 10
Replacing workers with low-quality machines 12
Eliminating required activities 8
17
Yes No
0
5
10
15
20
25
25
5
Column B
understanding as well as knowledge about the outsourcing and offshoring concepts in detailed
manner. 5 respondents are not aware about this concept.
THEME 4: Manner outsourcing affect on productivity of ALDI business
Q4) In what way, outsourcing affect on productivity of ALDI business? Frequency
By making workers anxious 10
Replacing workers with low-quality machines 12
Eliminating required activities 8
17
Yes No
0
5
10
15
20
25
25
5
Column B

Interpretation: From given graph, it has been considered that outsourcing impact on the
productivity level of business. As per opinion of 10 respondents that through making the workers
anxious company can negatively impact the mindset of employees. According to opinion 12
respondents that replacing workers with the low- quality machinates is also a kind of
disadvantage for company. The workers are the main source of company productivity and if
management will replace them with low- quality of machines then through this work will be
hampered. 8 respondents are agree with Eliminating required activities.
THEME 5: Main reason of outsourcing business functions
Q5) What are major reason of outsourcing business functions? Frequency
Reduce and control costs 10
Gain access to resources 6
Maximize external resources 14
18
By making workers anxious
Replacing workers with low-quality machines
Eliminating required activities
0
2
4
6
8
10
12
10
12
8
Column B
productivity level of business. As per opinion of 10 respondents that through making the workers
anxious company can negatively impact the mindset of employees. According to opinion 12
respondents that replacing workers with the low- quality machinates is also a kind of
disadvantage for company. The workers are the main source of company productivity and if
management will replace them with low- quality of machines then through this work will be
hampered. 8 respondents are agree with Eliminating required activities.
THEME 5: Main reason of outsourcing business functions
Q5) What are major reason of outsourcing business functions? Frequency
Reduce and control costs 10
Gain access to resources 6
Maximize external resources 14
18
By making workers anxious
Replacing workers with low-quality machines
Eliminating required activities
0
2
4
6
8
10
12
10
12
8
Column B

Interpretation: There are some of the main reasons to ALDI behind outsourcing the business
functions. 10 respondents said that outsourcing aids ALDI company to minimize the cost in an
effective manner. Outsourcing permits to minimize expenditure on the fixed costs and also
control variable costs which can result in savings. According to 6 respondents that gain access to
resource is one of major reason of outsourcing. It is mainly helpful when company is
experiencing resources crunches. 14 respondents are agree with maximize the external resources
option.
THEME 6: Advantages of outsourcing the business
Q6) What are main outsourcing benefits which business to ALDI
organisation?
Frequency
Focus on core areas 4
Increased efficiency 16
Time zone advantages 10
19
Reduce and control costs
Gain access to resources
Maximize external resources
0
2
4
6
8
10
12
14
10
6
14
Column B
functions. 10 respondents said that outsourcing aids ALDI company to minimize the cost in an
effective manner. Outsourcing permits to minimize expenditure on the fixed costs and also
control variable costs which can result in savings. According to 6 respondents that gain access to
resource is one of major reason of outsourcing. It is mainly helpful when company is
experiencing resources crunches. 14 respondents are agree with maximize the external resources
option.
THEME 6: Advantages of outsourcing the business
Q6) What are main outsourcing benefits which business to ALDI
organisation?
Frequency
Focus on core areas 4
Increased efficiency 16
Time zone advantages 10
19
Reduce and control costs
Gain access to resources
Maximize external resources
0
2
4
6
8
10
12
14
10
6
14
Column B
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Interpretation: The outsourcing provides advantages to company in different ways. There are 4
respondents which said that outsourcing processes of business which would free energies as well
as also able to be focus on developing brand, conduct investigation and more towards offering
the high value services. 16 respondents are agree with the enhanced efficiency because when
outsource the business then there is a need to better outsourcing partner. As per opinion of 10
respondents that time zone is a main benefit of Outsourcing.
THEME 7: Different problems faced by company in executing
Q7) What are different problems faced by company in executing
outsourcing in business?
Frequency
Organizational culture outsourcing problems 9
Process adjustments 10
Decision rights and authority 11
20
Focus on core areas Increased efficiency Time zone advantages
0
2
4
6
8
10
12
14
16
4
16
10
Column B
respondents which said that outsourcing processes of business which would free energies as well
as also able to be focus on developing brand, conduct investigation and more towards offering
the high value services. 16 respondents are agree with the enhanced efficiency because when
outsource the business then there is a need to better outsourcing partner. As per opinion of 10
respondents that time zone is a main benefit of Outsourcing.
THEME 7: Different problems faced by company in executing
Q7) What are different problems faced by company in executing
outsourcing in business?
Frequency
Organizational culture outsourcing problems 9
Process adjustments 10
Decision rights and authority 11
20
Focus on core areas Increased efficiency Time zone advantages
0
2
4
6
8
10
12
14
16
4
16
10
Column B

Interpretation: During outsourcing business functions or operations, organisation faces the
different issues. On the basis of 9 respondents that outsourcing mainly affect on organisational
culture due to cultural differences from one country to another. So, this kind of issue can be faced
through company. There are 10 respondents and according to them process adjustment is major
concern or challenge because after agree to terms and conditions with service providers, firms are
not developed actually start working. It causes stop work flows, services etc. There are 11
respondents which agree with the decision authority and rights because employees do not have
the proper authority to take any kind of internal decisions.
THEME 8: Various methods by which ALDI company can get over from the problems
arise in outsourcing
Q8) What are various methods by which ALDI can overcome from the
issues arise in outsourcing?
Frequency
Understand outsourcing company’s culture 16
Putting new process 13
Clear understanding of decision making power 11
21
Organizational culture outsourcing problems
Process adjustments
Decision rights and authority
0
2
4
6
8
10
12
9
10
11
Column B
different issues. On the basis of 9 respondents that outsourcing mainly affect on organisational
culture due to cultural differences from one country to another. So, this kind of issue can be faced
through company. There are 10 respondents and according to them process adjustment is major
concern or challenge because after agree to terms and conditions with service providers, firms are
not developed actually start working. It causes stop work flows, services etc. There are 11
respondents which agree with the decision authority and rights because employees do not have
the proper authority to take any kind of internal decisions.
THEME 8: Various methods by which ALDI company can get over from the problems
arise in outsourcing
Q8) What are various methods by which ALDI can overcome from the
issues arise in outsourcing?
Frequency
Understand outsourcing company’s culture 16
Putting new process 13
Clear understanding of decision making power 11
21
Organizational culture outsourcing problems
Process adjustments
Decision rights and authority
0
2
4
6
8
10
12
9
10
11
Column B

Interpretation: For the arisen issues, it is essential to ALDI organisation to find better solutions
to get over from arisen problems. 16 respondents said that employees should understand the
culture of firm during outsourcing the business. There are 13 respondents and they said that
putting the new process and people will aids in reduce outsourcing risks. According to viewpoint
of 11 respondents that clear as well as proper understanding related to decision making power is
necessary.
THEME 9: Benefits of offshoring to business of ALDI
Q9) What are different advantages of offshoring to ALDI? Frequency
Business growth 10
Access to staff 16
Reduced risk 4
22
0
4
8
12
16
16
13 11
Column B
to get over from arisen problems. 16 respondents said that employees should understand the
culture of firm during outsourcing the business. There are 13 respondents and they said that
putting the new process and people will aids in reduce outsourcing risks. According to viewpoint
of 11 respondents that clear as well as proper understanding related to decision making power is
necessary.
THEME 9: Benefits of offshoring to business of ALDI
Q9) What are different advantages of offshoring to ALDI? Frequency
Business growth 10
Access to staff 16
Reduced risk 4
22
0
4
8
12
16
16
13 11
Column B
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Interpretation: The offshoring provides benefits to business of ALDI. 10 respondents said that
the advantage of offshoring is to increase growth of the business. It helps business to reduce the
expenses. There are 16 respondents which are agree with access to staff. It will help in provide
the access to young pool of the talent. It will help in provide the talented people to company with
the better knowledge. As per opinion of 4 respondents that offshoring aids ALDI organisation to
minimize risk. With the help of reducing risk, organisation is able to get the better marketing
opportunities and able to fulfil the client's requirement.
THEME 10: Challenges faced by ALDI in offshoring the business
Q10) What are the main challenges faced by ALDI in offshoring the
business?
Frequency
Cultural differences 15
Repetitive administrative tasks 10
Employees want to progress in less time 5
23
Business growth Access to staff Reduced risk
0
2
4
6
8
10
12
14
16
10
16
4
Column B
the advantage of offshoring is to increase growth of the business. It helps business to reduce the
expenses. There are 16 respondents which are agree with access to staff. It will help in provide
the access to young pool of the talent. It will help in provide the talented people to company with
the better knowledge. As per opinion of 4 respondents that offshoring aids ALDI organisation to
minimize risk. With the help of reducing risk, organisation is able to get the better marketing
opportunities and able to fulfil the client's requirement.
THEME 10: Challenges faced by ALDI in offshoring the business
Q10) What are the main challenges faced by ALDI in offshoring the
business?
Frequency
Cultural differences 15
Repetitive administrative tasks 10
Employees want to progress in less time 5
23
Business growth Access to staff Reduced risk
0
2
4
6
8
10
12
14
16
10
16
4
Column B

Interpretation: It has been interpret from above given data that company face some issues when
offshoring business. As per viewpoint of 15 respondents that cultural differences is main issue
that firm face at the time of offshoring business. According to 10 respondents that repetitive
administrative tasks hamper the mindset of employees and they feel bored from performing
repetitive activities. 5 respondents are agree with issue that staff members want to be progress in
minimum time period.
THEME 11: Ways through which ALDI can be overcome from offshoring issues
Q11) What are different methods through which ALDI can overcome from
arisen offshoring issues?
Frequency
Build an inclusive culture 7
High employee engagement 14
Provide cultural training programs 9
24
Cultural differences
Repetitive administrative tasks
Employees want to progress in less time
0
2
4
6
8
10
12
14
16 15
10
5
Column B
offshoring business. As per viewpoint of 15 respondents that cultural differences is main issue
that firm face at the time of offshoring business. According to 10 respondents that repetitive
administrative tasks hamper the mindset of employees and they feel bored from performing
repetitive activities. 5 respondents are agree with issue that staff members want to be progress in
minimum time period.
THEME 11: Ways through which ALDI can be overcome from offshoring issues
Q11) What are different methods through which ALDI can overcome from
arisen offshoring issues?
Frequency
Build an inclusive culture 7
High employee engagement 14
Provide cultural training programs 9
24
Cultural differences
Repetitive administrative tasks
Employees want to progress in less time
0
2
4
6
8
10
12
14
16 15
10
5
Column B

Interpretation: To get over from the arisen problems concerned with offshoring, there is a need
to management to find some of the effective ways. According to view point of 7 respondents that
develop an inclusive culture is a main solution. According to 14 respondents that management
should conduct the high employee engagement activities in order to engage them in different
activities. There are 9 respondents which agree with provide the better cultural training
programmes to employees for better understanding about culture.
25
Build an inclusive culture
High employee engagement
Provide cultural training programs
0
2
4
6
8
10
12
14
7
14
9
Column B
to management to find some of the effective ways. According to view point of 7 respondents that
develop an inclusive culture is a main solution. According to 14 respondents that management
should conduct the high employee engagement activities in order to engage them in different
activities. There are 9 respondents which agree with provide the better cultural training
programmes to employees for better understanding about culture.
25
Build an inclusive culture
High employee engagement
Provide cultural training programs
0
2
4
6
8
10
12
14
7
14
9
Column B
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RESEARH OUTCOMES
Under this section, results are based on the secondary basis. In this, information analysis
by using secondary information and meet with the objectives.
Offshoring and outsourcing
From the above mention information, it has been examined that offshoring is related to
getting the work done in various countries. It is related to getting the work done in various
countries mainly gaining the cost leverage benefit. The outsourcing is related to contracting work
out of external company. It is contracting work out to third party. It engages service of third party
provider to finish internal operations. This entrusts completion of business process to other
organisation. The aim of outsourcing and offshoring is to make improvement in productivity and
efficiency of business.
Advantages and disadvantages of offshoring and outsourcing
It has been analysed from information that outsourcing and offshoring are different
concepts and they have some benefits and disadvantages. From the above information, the
advantages of outsourcing to ALDI company are Cost advantages and Enhanced efficiency. On
the other hand, disadvantages are Risk of exposing confidential data, Hidden costs. In relation to
offshoring, its benefits are related to increase growth of business and the reduced risk for
business. These develop the positive impact on organisation. The main issues which arise related
to offshoring are Time zone differences and Cultural and Social Differences.
Ways through which risk of offshoring and outsourcing can be overcome by an
organisation
It has been stated that arising the issues related to outsourcing and offshoring develop
negative impact on ALDI. In order to overcome from the arisen risk, ALDI company uses the
different ways. To get over from the outsourcing issue, company needs to understand the
outsourcing related culture in a better manner. There is a need to deep understanding about
authority and the decision making power for impacted business functions. To overcome from
offshoring related issues, ALDI required to gain the better understanding regarding regulatory
frameworks. In regards to this, it has been stated that ALDI should give the cultural training to
employees so that they can work effectively.
Communication research findings to stakeholders
26
Under this section, results are based on the secondary basis. In this, information analysis
by using secondary information and meet with the objectives.
Offshoring and outsourcing
From the above mention information, it has been examined that offshoring is related to
getting the work done in various countries. It is related to getting the work done in various
countries mainly gaining the cost leverage benefit. The outsourcing is related to contracting work
out of external company. It is contracting work out to third party. It engages service of third party
provider to finish internal operations. This entrusts completion of business process to other
organisation. The aim of outsourcing and offshoring is to make improvement in productivity and
efficiency of business.
Advantages and disadvantages of offshoring and outsourcing
It has been analysed from information that outsourcing and offshoring are different
concepts and they have some benefits and disadvantages. From the above information, the
advantages of outsourcing to ALDI company are Cost advantages and Enhanced efficiency. On
the other hand, disadvantages are Risk of exposing confidential data, Hidden costs. In relation to
offshoring, its benefits are related to increase growth of business and the reduced risk for
business. These develop the positive impact on organisation. The main issues which arise related
to offshoring are Time zone differences and Cultural and Social Differences.
Ways through which risk of offshoring and outsourcing can be overcome by an
organisation
It has been stated that arising the issues related to outsourcing and offshoring develop
negative impact on ALDI. In order to overcome from the arisen risk, ALDI company uses the
different ways. To get over from the outsourcing issue, company needs to understand the
outsourcing related culture in a better manner. There is a need to deep understanding about
authority and the decision making power for impacted business functions. To overcome from
offshoring related issues, ALDI required to gain the better understanding regarding regulatory
frameworks. In regards to this, it has been stated that ALDI should give the cultural training to
employees so that they can work effectively.
Communication research findings to stakeholders
26

The communication can either be informal or formal and also can be occur in multitude
of various presentations. An internal communication assures that all the stakeholders are up- to-
date about the findings of research in an effective manner. Stakeholders are the key factors of
company and they get the involved in research activities significantly. Stakeholders identified as
people abstractions which belongs and also having the potential idea regarding functions ODF
business. In order to convey research outcomes to stakeholders, it is necessary to realise better
path to be range them effectively. Stakeholders involved in investigation consists those people
which get some of the advantages from completion of investigation.
27
of various presentations. An internal communication assures that all the stakeholders are up- to-
date about the findings of research in an effective manner. Stakeholders are the key factors of
company and they get the involved in research activities significantly. Stakeholders identified as
people abstractions which belongs and also having the potential idea regarding functions ODF
business. In order to convey research outcomes to stakeholders, it is necessary to realise better
path to be range them effectively. Stakeholders involved in investigation consists those people
which get some of the advantages from completion of investigation.
27

CHAPTER 5: REFLECTION & RECOMMENDATION FOR
ALTERNATIVE RESEARCH METHODOLOGY
This research report is related to advantages as well as the risks of outsourcing and
offshoring. This signified specific investigation related issue to get over with them with the help
of accumulation of reliable information. Under this, research methodology has include the
applications which supports in a right way. It is based on qualitative research methodology as it
gives information in detailed regarding particular area. This research methodology is efficient for
the purpose of developing the better theoretical framework that provides better details on specific
field.
On the other hand, descriptive research design has bee used in this research because it is
based on qualitative investigation. An Inductive research approach has been also used because it
gives better help to qualitative research through aggregation of actual data and information. The
secondary and primary both methods of data collection has been used. The questionnaire has
been developed in primary research method. In this, various respondents are selected to include
their opinions regarding specific area. For doing literature review part, secondary data collection
method has been used by considering the journals books and articles.
In order to conducting this research, investigator faced different problems concerned with
cost as well as time. Some of the research activities are cost and time consuming in nature as
investigator requires to design the proper time frame in context to implementation of research
activities. Under this, data collection is another issue for an investigator as it faced some issues in
accumulation of data and information through accurate or reliable sources.
Alternative research methodology
There are various alternative research methodology information that plays an essential
role in accumulation of data. This is management research that gives guidance to learners for
enhance their knowledge and skill base in management area. It is wider investigation as it is
necessary for an investigator to collect the large data in order to address research problems. For
this, questionnaire has been developed for collecting data in less period of time. In addition to
this, interview is an alternate methodology used through investigator for gathering the primary
data. Under this, unselected questions are being asked by researcher related to selected
investigation. Interview round between chosen respondents will be productive for attaining
potential outcomes.
28
ALTERNATIVE RESEARCH METHODOLOGY
This research report is related to advantages as well as the risks of outsourcing and
offshoring. This signified specific investigation related issue to get over with them with the help
of accumulation of reliable information. Under this, research methodology has include the
applications which supports in a right way. It is based on qualitative research methodology as it
gives information in detailed regarding particular area. This research methodology is efficient for
the purpose of developing the better theoretical framework that provides better details on specific
field.
On the other hand, descriptive research design has bee used in this research because it is
based on qualitative investigation. An Inductive research approach has been also used because it
gives better help to qualitative research through aggregation of actual data and information. The
secondary and primary both methods of data collection has been used. The questionnaire has
been developed in primary research method. In this, various respondents are selected to include
their opinions regarding specific area. For doing literature review part, secondary data collection
method has been used by considering the journals books and articles.
In order to conducting this research, investigator faced different problems concerned with
cost as well as time. Some of the research activities are cost and time consuming in nature as
investigator requires to design the proper time frame in context to implementation of research
activities. Under this, data collection is another issue for an investigator as it faced some issues in
accumulation of data and information through accurate or reliable sources.
Alternative research methodology
There are various alternative research methodology information that plays an essential
role in accumulation of data. This is management research that gives guidance to learners for
enhance their knowledge and skill base in management area. It is wider investigation as it is
necessary for an investigator to collect the large data in order to address research problems. For
this, questionnaire has been developed for collecting data in less period of time. In addition to
this, interview is an alternate methodology used through investigator for gathering the primary
data. Under this, unselected questions are being asked by researcher related to selected
investigation. Interview round between chosen respondents will be productive for attaining
potential outcomes.
28
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Sako, M., 2014. Outsourcing and offshoring of professional services. The Oxford Handbook of
Professional Service Firms, pp.327-347.
Tate, W. L. and Bals, L., 2017. Outsourcing/offshoring insights: going beyond reshoring to
rightshoring. International Journal of Physical Distribution & Logistics Management.
47(2/3). pp.106-113.
29
Books & Journals
Beynon-Davies, P., 2013. Business information systems. Macmillan International Higher
Education.
Capasso, M., Cusmano, L. and Morrison, A., 2013. The determinants of outsourcing and
offshoring strategies in industrial districts: evidence from Italy. Regional Studies. 47(4).
pp.465-479.
Carneiro, J. and Brenes, E. R., 2014. Latin American firms competing in the global economy.
Journal of Business Research. 67(5). pp.831-836.
Cavusgil, S. T. and Knight, G., 2015. The born global firm: An entrepreneurial and capabilities
perspective on early and rapid internationalization. Journal of International Business
Studies. 46(1). pp.3-16.
Cohen, B. and Kietzmann, J., 2014. Ride on! Mobility business models for the sharing economy.
Organization & Environment. 27(3). pp.279-296.
Colen, L., Maertens, M. and Swinnen, J., 2012. Globalization, private standards and poverty:
evidence from Senegal. Private Standards and Global Governance, Cheltenham:
Edward Elgar. pp.172-194.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Doh, J., McGuire, S. and Ozaki, T., 2015. The Journal of World Business Special Issue: Global
governance and international nonmarket strategies: Introduction to the special issue.
Journal of World Business. 50(2). pp.256-261.
Fariñas, J. C., López, A. and Martín-Marcos, A., 2014. Assessing the impact of domestic
outsourcing and offshoring on productivity at the firm level. Applied Economics.
46(15). pp.1814-1828.
Ferraro, G. P. and Briody, E. K., 2017. The cultural dimension of global business. Taylor &
Francis.
Lyubimov, A., Arnold, V. and Sutton, S. G., 2012. An examination of the legal liability
associated with outsourcing and offshoring audit procedures. Auditing: A Journal of
Practice & Theory. 32(2). pp.97-118.
Massini, S. and Miozzo, M., 2012. Outsourcing and offshoring of business services: challenges
to theory, management and geography of innovation. Regional Studies. 46(9). pp.1219-
1242.
Nassimbeni, G., Sartor, M. and Dus, D., 2012. Security risks in service offshoring and
outsourcing. Industrial Management & Data Systems. 112(3). pp.405-440.
Oshri, I., Kotlarsky, J. and Willcocks, L. P., 2015. The Handbook of Global Outsourcing and
Offshoring 3rd Edition. Springer.
Quinlan, M., Hampson, I. and Gregson, S., 2013. Outsourcing and offshoring aircraft
maintenance in the US: Implications for safety. Safety Science. 57. pp.283-292.
Sako, M., 2014. Outsourcing and offshoring of professional services. The Oxford Handbook of
Professional Service Firms, pp.327-347.
Tate, W. L. and Bals, L., 2017. Outsourcing/offshoring insights: going beyond reshoring to
rightshoring. International Journal of Physical Distribution & Logistics Management.
47(2/3). pp.106-113.
29

Willcocks, L. P. and Lacity, M. C. Eds., 2016. The new IT outsourcing landscape: from
innovation to cloud services. Springer.
Online
Davison, D., 2019. Top 10 Risks of Offshore Outsourcing. [Online]. Available through:
<https://www.csoonline.com/article/2117420/top-10-risks-of-offshore-
outsourcing.html>.
Hammon, P., 2016. 5 Benefits of Offshoring. [Online]. Available through:
<https://www.technoglobalteam.com/5-benefits-of-offshoring/>.
Maurya, S., 2018. What are the Benefits of Offshoring?. [Online]. Available through:
<https://growthhackers.com/articles/what-are-the-benefits-of-offshoring>.
O'Leary, C., 2019. Offshoring. [Online]. Available through:
<https://www.britannica.com/topic/offshoring>.
Rouse, M., 2019. Outsourcing. [Online]. Available through:
<https://searchcio.techtarget.com/definition/outsourcing>.
30
innovation to cloud services. Springer.
Online
Davison, D., 2019. Top 10 Risks of Offshore Outsourcing. [Online]. Available through:
<https://www.csoonline.com/article/2117420/top-10-risks-of-offshore-
outsourcing.html>.
Hammon, P., 2016. 5 Benefits of Offshoring. [Online]. Available through:
<https://www.technoglobalteam.com/5-benefits-of-offshoring/>.
Maurya, S., 2018. What are the Benefits of Offshoring?. [Online]. Available through:
<https://growthhackers.com/articles/what-are-the-benefits-of-offshoring>.
O'Leary, C., 2019. Offshoring. [Online]. Available through:
<https://www.britannica.com/topic/offshoring>.
Rouse, M., 2019. Outsourcing. [Online]. Available through:
<https://searchcio.techtarget.com/definition/outsourcing>.
30
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