Summer 2019 ECM34KM: Knowledge Management Report - Oman Human Rights

This report provides a comprehensive analysis of knowledge management practices within Oman Human Rights, a governmental and non-profit organization focused on monitoring human rights violations. The report begins with an introduction to the organization, its structure, and its mission. It then delves into the current state of knowledge management, highlighting challenges such as inefficient information sharing, inconsistent data organization, and cultural barriers to knowledge dissemination. The methodology employed combines qualitative and quantitative research methods, including literature review, observations, and interviews with employees from various departments. The report identifies the lack of effective communication channels, inconsistent data organization, and a lack of a stable internet connection as key obstacles. The conclusion suggests improvements to facilitate better knowledge management, including addressing the challenges in IT department, communication, data sharing, and employee authorization. This report provides valuable insights into improving knowledge management within the organization.

KNOWLEDGE
MANAGEMENT

Introduction
 In every organization, risk management plays an
important role; however, it is impacted by inefficient
sharing of information (Wagner and Bode, 2008).
Oman Human Rights and the management are
exploring means on how they can organization
unorganized data and information to gain learned
decisions as it will give them a strategic direction in
relation with their operations. The organization is
known for its value for knowledge and they constantly
find ways for effective knowledge management so
that to use it in significant decision making process.

Organisation Overview
 Oman Human Rights is grounded in Oman with the goal to report
and document human rights violation. In relation to its vision, the
commission should be an effective national platform in
supporting, encouraging and protecting human rights in all
segments of society and its institutions (ohrc-om.com, 2018).
 It is structured like just any other private organization in Oman, it
enables the management, and a committee of the organization
to builds necessary treaties and agreements while meeting
international standards.
 There are several departments in Oman Human Rights, which
include complaint department, IT department, HR, Financial, and
Chairman Department.

Knowledge Management in Oman
Human Rights
 Since the renaissance of Oman in 1970, Oman Human Rights is
one of the government committees that has electronic
information management system known as “Self-Service”.
 The administration at Oman Human Rights can pull the
information to explore operational problems like cost of
regulations (Al-Aufi and Ahmed Al-Kalbani, 2014).
 The strategy adopted at Oman Human Rights for knowledge
management is unreliable and ineffective therefore not applied
in all organization department.

Knowledge Management challenges
in the OMAN HUMAN RIGHTS
 Oman Human Rights IT department profound many challenges
that obstruct effective execution and deployment of knowledge
management.
 The organization departments and management are incompetent
to successfully share and interact with one another because of
absence of efficient communication channels (Chen, Lin and Yen,
2014).
 Many departments in Oman Human Rights use dissimilar data
organization and collections methods and this makes issues of
inconsistency and incompatibility of information which needs
much time to extract, rebuild and store the information.

Knowledge Management challenges
in the OMAN HUMAN RIGHTS
 The prevalent culture among the employees in Oman Human
Rights obstructs sharing and dissemination of information.
Various obstacles were created due to the organizational culture
in relation with management of knowledge in the organization
and the IT division (Singh and Kant, 2008).
 Oman Human Rights also lacks a stable internet connection by
which all its employees can share data and interact with one
another.
 In last, the challenge is also related to authorization of data as
the database knowledge database is retrieved as per the
authority of all the employees working on lower scale as they
may not fetch data that is important in her or his responsibilities
and thus impacting the process of knowledge management

Methodology
 The reading accompanied included qualitative and
quantitative exploration to evaluate Knowledge
Management in Oman Human Rights in relation to the
review of literature and views of the employees. The
data is collected with the help of observation and
interviewing various employees from different
departments.

References
 Al-Aufi, A. and Ahmed Al-Kalbani, K. (2014) Assessing work motivation
for academic librarians in Oman. Library Management, 35(3), pp.199-
212.
 Chen, Y.H., Lin, T.P. and Yen, D.C. (2014) How to facilitate inter-
organizational knowledge sharing: The impact of trust. Information &
Management, 51(5), pp.568-578.
 ohrc-om.com. (2018) About NHRC [ONLINE] Available from:
http://www.ohrc-om.com/postsen.php?DO=1718 [Accessed
03/07/2019].
 Singh, M.D. and Kant, R. (2008) Knowledge management barriers: An
interpretive structural modeling approach. International Journal of
Management Science and Engineering Management, 3(2), pp.141-150.
 Wagner, S.M. and Bode, C. (2008) An empirical examination of supply
chain performance along several dimensions of risk. Journal of business
logistics, 29(1), pp.307-325.

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