On the Spot Courier: Business Management Analysis - Task Solutions

This assignment analyzes the business management aspects of "On the Spot Courier Services." Task 1 focuses on identifying stakeholders (internal and external), system specifications (including customer involvement, number of clients and delivery persons, and delivery range), and technology considerations such as ERP systems, communication methods (website, trucks), and hardware requirements (CPU, RAM, storage, and Ethernet). It also defines functional requirements including database integration, internet access, and GPS integration. Task 2 addresses the development of a requirement checklist based on a fact-finding summary, encompassing data integrity, financial reporting, and data security. It also covers cost analysis, specifically the total cost of ownership (TCO). The assignment provides a comprehensive overview of the challenges and solutions in managing the business operations of a courier service.

Running head: ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
Name of the Student
Name of the University
Author note

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ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
Table of Contents
Task 1...............................................................................................................................................2
Task 2...............................................................................................................................................4
References........................................................................................................................................6

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ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
Task 1
a. Stakeholders of On the Spot can be diversified in 2 parts. Internal Stakeholders of One Spot
Courier services includes Bill himself and the other person whom he had hired for completion of
the delivery processes. The external stakeholders are the clients for whom the delivery process
had started. This included business organizations who needs completion of local delivery in a
single day.
Customers must be heavily involved in the system definition process of the On-Spot
Courier Services. The main reason of high involvement of the customer service includes better
understanding of the clients and customers in order to perform better management processes as
per their requirements.
As the business grows chances of increasing in both internal and external stakeholders
are present. In case of the internal stakeholders increase in number of delivery boys as well as
personnel who will be taking care of the coordination of the warehouse entity.
b. The specifications that I will taken into consideration before developing a system includes the
number of customers that are available and the number of delivery boys that are serving the
business organization. This system will also include proper communication process integrated in
the system as the processing of the management system will include management of the data tata
will be generated by the client base.
The questions that will be asked by me are as follows: -
 How many total clients are presently associated with the One Spot Courier Services?
 How many delivery persons are currently working with the One Spot Courier Services?

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ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
 What are the areas that will be covered under the delivery range of One Spot Courier
Services?
 Details of Customer accounts?
c. Technology of Enterprise resource planning can be used as the software that will be used for
dealing with the details of the different mode of prospects, the products that are to be delivered a
d the mode of communication that is to be used for commencing of the delivery process
(Harwood 2017).
Usage of vehicles such as truck can be used as a communication mode in order to provide
proper delivery of the products locally. In case of taking into consideration the digital mode,
usage of mail and website chat system can be used for the communication process. With the help
of the website that will be official in nature the main advantage that will be gained includes real
time chat process that will help to communicate with the client directly and keep him updated
regarding the delivery of the product (Sun, Ni and Lam 2015). Usage of trucks will be beneficial
in the communication process. This intends the fact that proper bulk of products can be
transacted from one location to another.
Hardware requirements for the system that is to be developed includes a minimum of
Xenon CPU type. The CPU that will be used bust be 2 Quad Core. A minimum of 2.8 ghz clock
speed of the CPU is required for better completion of the regular data handling. 16 GB ram is
preferable for better functioning of the entire system. 64-bit processor will also be required for
completion of the task. Usage of 128 GB SSD will be beneficial in the process. Ethernet
10/100 /1000 must be used as the memory card (Ali and Miller 2017).

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ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
These are the basic hardware requirement that are required for the processing of the
system that will be used by On the Spot courier system.
I would recommend Bill to use a proper ERP system for maintaining data that will be
provided by the customers in order to properly maintain the records.
d. The functional requirements for the system that are required includes proper integration with
the database that will be storing the data of the clients as well as the data that will help in
delivering of the goods. This functional requirement also includes usage of Internet system for
better management of the project. Usage of GPS system must be included for better
understanding of the delivery location.
Task 2
a. From the fact-finding summary the requirement checklist that can be developed includes: -
 Calculation of the number of members. For example, is the number of members exceeds
the allotted database number data loss can take place
 Entry of cash sales are made. For example: If the cash sales that are made are not
properly entered in the system the main issue that will be present includes improper
handling of data.
 Receivable summary is provided to the entire management base. For example, if the data
are not shared with the managerial boards, proper managerial decisions will not be taken.
 Security of the basic information must be provided. For example, if the data that are
stored in the database are not secured in a proper manner, data breaching inn financial
department can be seen.

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ON THE SPOT COURIER SERVICE BUSIENSS MANAGEMENT
 Sending of reports to the headquarters are also performed. For example, if proper reports
are not sent to the headquarters, proper decision making cannot be made
b. Total cost of the owner. Susan can explain the same to Gray with the help of proper definition
of the TCO that will help in better understanding of the process. This process will help in
performing a better financial estimation of direct and indirect cost that are incurred in the
process. this process helps in estimating the total cost that is incurred n setting up of the entire
system (Hagman et al, 2016).

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References
Ali, M. and Miller, L., 2017. ERP system implementation in large enterprises–a systematic
literature review. Journal of Enterprise Information Management, 30(4), pp.666-692.
Hagman, J., Ritzén, S., Stier, J.J. and Susilo, Y., 2016. Total cost of ownership and its potential
implications for battery electric vehicle diffusion. Research in Transportation Business &
Management, 18, pp.11-17.
Harwood, S., 2017. ERP: The implementation cycle. Routledge.
Sun, H., Ni, W. and Lam, R., 2015. A step-by-step performance assessment and improvement
method for ERP implementation: Action case studies in Chinese companies. Computers in
Industry, 68, pp.40-52.