BM561 Business Consulting: One Call Resolution Pitch Presentation

This presentation introduces "One Call Resolution," a business consulting firm comprising six experts in marketing, HR, and IT. The firm offers services such as marketing analysis, professional expertise in HR and IT, employee training, and problem-solving. The presentation includes a SWOT analysis, highlighting strengths like quality work and expertise, weaknesses like lack of investment in new technologies, opportunities such as new technology and trends, and threats including high competition. The firm's clients include Quick-Stop Hotel Chain and LSST, each facing specific challenges related to marketing, IT, and staff retention. One Call Resolution's core skills include communication, problem-solving, teamwork, and analytical abilities, making them experts in marketing research and providing solutions through online tools and digital channels. The presentation concludes that business consulting firms are vital for identifying and solving problems, emphasizing the importance of communication, analytical skills, and teamwork.

Business Consulting

Business consulting name and a logo
One Call Resolution
The current project is based on a new Business
consulting firm with the name “One Call
Resolution” which comprises of 6 members who
bare expert in different filed and business area of
a form comprises of marketing, HR and IT.

Our team
A business consulting firm requires a number of members to effectively perform and carry oust various
activities of providing solution and guidance to the client. The team of One call resolution comprises of
Following main members the main role and responsibility of which has been discussed and analysed as
below:
 Director
 Engagement manager
 Business Analyst
 Senior and Associate consultant

Our Company
One call resolution is a business consultant firm that is working directly with business
owners and clients to help them on developing a business plan, identifying marketing
needs and developing the necessary skills for business ownership which required a skilled
and talented crew. The main feature and expertise of One Call resolution comprises of
effective Problem solving on just one call along with proper analysis and clarify the
problems, that helps to maintain objectivity while stimulating ideas and interpretations.

Our Services
The main services which are offered by our company, One call resolution
comprises of:
• Effective marketing analysis and research for the client.
• Professional expertise to client on marketing, HR and IT.
• Providing needed training and teaching to employees
• Effective analysis and solution for client.

S.W.O.T of our company
Use of SWOT analysis provides
an effective mechanisms and tool
for One call resolution to
effectively analysis its key
strengths and weakness along
with prevailing business
opportunity and threats:
Strengths Weakness
 Quality work
 Effective team
collaboration
 Expertise in
management, IT, HR and
marketing.
 Account management
 Lack of investment in new
technologies
Opportunity Threats
 New technology
 New trends in the clients
behaviour
 High competition
 Lack of staff

Our Clients
The two main client of Our company, One call resolution are
provided as below:
Client 1: Quick-Stop Hotel Chain
It is a small sized Hotel chain that is located at the north cost
of New south Wales which consists of five different hotels
located at various hours drive along with main coastal
highway between the Sydney and Brisbane.

Issues of clients
Client 1: Quick-Stop Hotel Chain
The main issues and challenges that are encountered by Quick Stop Hotel chain comprises of
lack of proper adverting and promotion of its hotels and key feature. It has been analysed that
the Quick Stop Hotel is Still making use of traditional form of marketing and shift to modern
tools of promotion and advertising is not made. Thus, Lack of proper marketing and effective
use of IT tools and techniques is the main issues faced within the Quick Stop Hotel chain that is
effecting its level of performance and productivity.

Client 1: Quick-Stop Hotel Chain
 Target audience: The core target audience of Quick Stop Hotel chain are family
segment who choose to drove from Sydney to Brisbane and back again after
enjoying their holidays.
 Competition: A high level of competition is prevailing within the market of Quick
Stop Hotel chain as a larger number of firms are operating in hospitality sector.

Client 2: LSST
 Target audience: The target audience of LSST comprises of young students who
wants to get qualified knowledge and skills in various academic courses on
Business and Management, Health and Social Care and IT and Computing.
 Competition: A cut throat competition is being faced by the LSST as many similar
instate like FSB and other are present within its market.

Our Skills
The key skills and core competencies of the team members of the One Call solution are
provided and listed as below:
• Effective communication skill
• Problem identification and solving skill
• Teamwork skill
• Effective quantitative and analytical skill
• Technical skill

We are expert at:
The team and staff of One Call Resolution is expert at conducting effective marketing research
and analysis that supports better analysis and evaluation of the client problems and issues as it
has been identified that One Stop hotel is facing issue in effective marketing and promotion
along with lack of technical assistance while LSST is having issue related with recruitment and
retention of qualified staff. Further, expertise at communication makes One Call resolution able
to effectively solve the issue of One Stop Hotel though facilitating for effective ways of
promotion and advertising with the help of online tools and digital channels along with
technical supports.