NEF4105 - One Tel Case Study: IT System Failure and Ethics Analysis

This case study report analyzes the failure of the One Tel organization's IT system implementation, attributing it to deviations from the ACS code of ethical conduct. The report examines how management issues affected employee behavior and led to breaches in professional ethics, specifically regarding the billing system. It identifies clauses breached within the Engineers Australia code of ethics, alongside references to ACM and BCS codes. Suggestions for avoiding similar incidents include implementing business ethics programs and prioritizing ethical conduct within the company culture. The study concludes that adhering to ethical guidelines is crucial for project success and maintaining a healthy work environment, emphasizing the importance of prioritizing tasks and fostering honesty among employees.

Professional Practice in Engineering

Contents
Case Study Report.................................................................................................................................2
References.............................................................................................................................................5
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Case Study Report
Title Case analysis of One Tel Organization: Failure of the IT system
Summary In this paper, we will take a case study for analysing the result
of deviation from following the ethical code of conduct by the
professional engineer of the firm. The One Tel organisation had
faced a failure in the deployment of Information technology in
its working curriculum of the enterprise. The professional
behaviour of the employees get affected due to the management
issues of the enterprise. The re-examination of the case study
helps in analysing that the reason of failure was the deviation
from the ACS code of ethical conduct.
Introduction The deployment of the professional code of ethics in the
working culture of the enterprise helps in setting priorities in the
processing activities undertaken which results in the smooth
functioning of the business operation, managing competency
between various engineering group of the enterprise, helps in
exploring the concept of honesty and loyalty among the working
employees towards their professional development, and many
others. The ethical issues which exist between the working
employees should be resolved before the occurrence of the
problem [1]. The ethical code of conduct helps in providing
smooth flow of operation which helps in increasing the
profitability of the enterprise [2].
Analysis of the case The One Tel organization is an Australian company which deals
with the information technology. The One Tel organisation had
faced a failure in the deployment of Information technology in
its working curriculum of the enterprise. The professional
behaviour of the employees get affected due to the management
issues of the enterprise. The re-examination of the case study
helps in analysing that the reason of failure was the deviation
from the ACS code of ethical conduct. The billing system of the
company got a failure in the implementation of the IT system
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[3]. The failure of the system occurs since no working plan is
placed by the accountant for the implementation. He had not
provided any information related to the processes, structure, and
control. The financial controller of the enterprise faces the
problem in designing the IT system for the billing section and
treated the unethical behaviour of the accountant towards his
work [4].
Code of ethics of
engineer Australia
The code of ethics which should be followed in the profession
of engineering are:
The bonus and gifts should be accepted if the person is liable for
it [5]
The quality of allocated work should be provided
Errors should not be claimed to other employees
The colleagues for the wrong deeds should not be supported
The credit of other employee work should not be taken
Keeping the confidential information secret
The professional services should not be used for personal use
[6].
Breach of clause X Rectification required in the billing system of the enterprise due
to the addition of GST system
Breach of clause Y No support from the accountant in designing of the IT system
for the billing section of the organization
The Other code of ethics The ACM and BCS are the other codes of ethics which focuses
on generating moral support to the working employees,
clarification in the roles and responsibilities of the profession,
emphasis on the leadership quality, clarification of the
professional competency, and managing integrity with the work
allocated to them [7]. The identification of the ethical problems
helps in resolving ethical issues with the application of right
ethical code of conduct. Justification should be taken if the
person does not fulfil his role and responsibility on time and
with the desired quality. The professional breaches can be
resolved with the implication of ACS code of conduct [8].
Breach of clause Z The work of financial engineer get affected due to the unethical
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behaviour shown by the accountant at work place
Breach of clause K Improper management of the cash inflow and outflow for the
organization which can create the problem of financial crisis
Avoidance suggestion The one Tel. enterprise organizes the business ethical program
for the staff member of the firm. The ethical session of the
enterprise helps in providing information and training to the
employees to follow laws of ethical code of conduct for
achieving the ultimate goal of the business. From the analysis of
the case study, it is determined that ethical laws should be
applied in the curriculum of the firm to achieve the mission and
objective. The following of the code of conducts helps in
avoiding:
Failure in the setting of priorities: The sustainability of the
enterprise can be achieved by giving significant advantage to the
complexity of the management program. The emphasis should
be given on motivating the leadership quality in the participants
which helps in resolving the issues related with the working of
the other employees.
Deployment of competency program: The program of
competency helps in minimizing the negligence placed by the
employees in their work. They will provide the best quality
work.
Honesty: The honesty should be followed by the employees in
admitting their errors during the working program of the
enterprise.
Social issues which exist among the employees should be
resolved because it can create the environment of conflict and
chaos among them. The inaccuracy in the billing of the payment
can create the feeling of anger in the working employees.
Conclusion From the analysis of the One Tel company, we concluded that
the application of the code of ethics in the working behaviour of
the employees helps in resolving the chance of failure of the
undertaken project. The deployment of the ACS code of ethics
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is helpful in handling chaotic behaviour of the employees. The
ethical session of the enterprise helps in providing information
and training to the employees to follow laws of ethical code of
conduct for achieving the ultimate goal of the business. The re-
examination of the case study helps in analysing that the reason
of failure was the deviation from the ACS code of ethical
conduct. The association of the priorities with the undertaken
working activities helps in achieving the task with ease without
any distraction among the working employees.
References
[1]C. Vee, Professional ethics in the construction industry, 3rd ed. 2013
[2]E. Sargolzaei, The ethical and social issues of information technology, 1st ed. 2017
[3]D. Avison, IT failure and professional ethics: The One Tel Case, 1st ed. 2011
[4]N. Leceister, Ethics in the IT profession, 1st ed. 2016
[5]B. Stappenbelt, Ethics in Engineering, 3rd ed. 2012
[6]H. Fotheringham, Ethical Case studies: Placing ethical practice in the engineering
context, 2nd ed. 2015
[7]P. Jansen, Ethics Assessment in different field: Engineering science, 3rd ed. 2015
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