Project Scope Statement: Online Chat Support Service at BP Computers

This project scope statement details the implementation of an online chat support service for BP Computer Services. The project aims to integrate an online chat service within the company's webpage to improve customer support by enabling real-time communication with the support team. The document outlines the project's key stakeholders, including developers and the project manager, and identifies potential constraints, assumptions, and risks associated with the project. It also highlights the business benefits of the project, such as providing a more efficient and faster customer support system compared to traditional phone support. References to relevant research articles are included to support the project's rationale and design.

Name of the Student Organisation BP Computer Services
Online Chat Support Service Date To be filled
Project Description
The project is based on an online chat support service (Britto and Rush
2013) that would be implemented within the webpage of BP Computer
Services
The project is proposed in order to integrate the online chat service within
the webpage of BP Computer Services. It is intended to support the
customers as they would be able to keep in touch with the support team
when they would have any issues with their systems (Turel, Connelly and
Fisk 2013).
The project would deliver an efficient system of customer support system. This
would help to serve the customers in an efficient way.
The portion could be determined by keeping a constant check on the everyday
activities after the implementation of the project. This would help in determining
about the success of the project.
The entire design of the project
All possible mobile devices would not be able to use the system.
The customer-care services would be available only for a certain period of
time.
The project might not get an approval from the higher levels of the
organization.
The chat support system would be efficient as compared to the phone
support.
This system could send vital links to the customers in cases of extreme
urgency.
The chat support system would be faster as the customer care executives
would be able to solve the problem instantly (Elmorshidy et al. 2015).
Key Stakeholders The Developers and Project Manager
The project might not be completed within the estimated time.
The support team might not be able to satisfy their clients.
The chat support system might not function in all kinds of mobile devices
(Roberts 2015).
19.04.2018 12.06.2018
8
Jim Owens FACS CP

Notes on completing the Project Scope Statement
Please fill
Please fill Please fill 17.04.2018
Please fill Please fill 18.04.2018
Please fill Please fill 14.04.2018
Project Charter Page 2 of 3

Notes on completing the Project Scope Statement
References
Britto, M. and Rush, S., 2013. Developing and implementing comprehensive student support
services for online students. Journal of Asynchronous Learning Networks, 17(1), pp.29-42.
Elmorshidy, A., M Mostafa, M., El-Moughrabi, I. and Al-Mezen, H., 2015. Factors influencing live
customer support chat services: An empirical investigation in Kuwait. Journal of theoretical and
applied electronic commerce research, 10(3), pp.63-76.
Roberts, L.D., 2015. Ethical issues in conducting qualitative research in online
communities. Qualitative Research in Psychology, 12(3), pp.314-325.
Turel, O., Connelly, C.E. and Fisk, G.M., 2013. Service with an e-smile: employee authenticity and
customer use of web-based support services. Information & Management, 50(2-3), pp.98-104.
Project Charter Page 3 of 3