University Social Work: Learning and Communicating Online Report

This report provides an overview of online learning and communication within the context of social work. It begins with an introduction defining online communication and its flexibility. The report then outlines the author's areas of expertise, including communication, active listening, emotional intelligence, and tolerance, highlighting their relevance to the social work sector. The author discusses their current understanding of the online learning environment, emphasizing their initial experience and the skills they possess to meet the unit's objectives, such as being friendly, compassionate, intellectual, and professional. The report details the unit goals, which include enhancing knowledge of social policy, improving social service delivery skills, and fostering critical analysis of social issues. Course goals are also outlined, focusing on applying discipline, exploring complex relationships, and developing critical thinking skills. The author concludes by reflecting on the course's impact on their role as a social worker and the benefits of online learning, emphasizing the importance of reflection and continuous skill development, supported by relevant references.

Learning and
communicating online

Table of contents
• Introduction
• Areas of Expertise
• Current Knowledge of Online Environment
• Unit Goals
• Course Goals
• Conclusion
• References

Introduction
• Online communication is defined to be inte
raction among individuals through verbal a
nd non-verbal mediums.
• The style of communication is widely acce
pted as it carries a higher degree of flexibili
ty and convenience among people who wis
h to communicate their feeling and opinion
s to each other.

My Areas of Expertise
As we all are aware of the fact that working in social w
ork sector requires a right balance of skills of professio
nal, emotional and cognitive skills. These are essential i
n order to carry out a task in right manner. My areas of
expertise as a social worker are:
• Communication
• Active listening
• Emotional Intelligence
• Tolerance

Current Knowledge of online
Environment
In this current scenario I possess basic knowledge of
online environment as it is the first time that I have ta
ken up online learning for the very first time. I have g
arnered adequate functioning of the ways in which thi
ngs are carried out in the context of online learning e
nvironment.

Continued..
To complete this unit that I have undertaken, I possess ade
quate skills and attributes necessary to fulfil requirement o
f the same. I am capable of fulfilling this particular due to
following attributes such as:
Personal: Friendly, compassionate, thoughtful and caring
Intellectual: Sharp, active and Intelligent
Professional: Result driven, Disciplined and content rich

Unit Goals
After completion of the unit learning and communicating online I wil
l be possessed with skills and attributes which are as follows:
1. It provides basic knowledge regarding social policy and administ
ration in the country.
2. The skills in the social service delivery will be enhanced.
3. It will improve the ability to critically analyse contemporary and
social issues in context of a country.
4. The skills which promote well-being of people and communities
have improved.
5. It will also help in considering and altering actions which strengt
hen civil society actions

Continued...
 This experience helped me in working collaboratively with the online
community and gained knowledge which will benefit me in the future
endeavours.
 It is essential to establish goals and objectives in context of the unit so that
major discrepancies can be identified and corrected.
 The unit will help me increase my knowledge and skills on in domain of
social service.
 On possession of right set of knowledge I will be able to assess the major
societal issues which are persistent in the society and identifying manner
in which they can be improved.

Course Goals
With the end of this course I wish to possess skills and attributes whi
ch are as follows:
1. Application of discipline in work related context.
2. Exploration of complex relationships.
3. Right analysis and critique of data which has been collected durin
g research.
4. Critical thinking skills are desired after completion of bachelors i
n social work.
5. The ability of an individual to differentiate between facts and opi
nion is another skill which one needs to expect.

Continued...
 This completion of course will definitely nourish my capabilities in the
domain of social sector. This course will open new doors for future
studies in the similar domain.
 Not only further studies, I will be able to carry out my services in
manner which is desired by the client. The area which I am aiming to
flourish are the critical thinking and analysis skills.
 The feedbacks provided were very constructive and have helped in
addressing errors which were committed by me.
 To conclude this course it can be said that this course have helped in
better understanding of my role as a social worker and have understood
thoroughly about the pros and cons of learning and communicating
online.

Conclusion
• It can be concluded from the above report experience i
s a greatest teacher and when coupled with reflection it
can lead to ideal results.
• Undertaking of this course helped in enhancing skills a
nd capabilities which are essential carry out a task in t
he social work sector.

References
• Armstrong and et. al., 2015. Marketing: an introduction. P
earson Education.
• Dunlap, J. C. and et. al., 2015. What sunshine is to flower
s: A literature review on the use of emoticons to support o
nline learning. Emotions, technology, design, and learning.
163.
• Hamid, S. and et. al., 2015. Understanding students' percep
tions of the benefits of online social networking use for tea
ching and learning. The Internet and Higher Education. 2
6. pp.1-9.

Thank-you!!!