IT Management Issues: World University's Online Education Model

This report delves into the intricacies of IT management within the context of online education, using World University as a case study. It examines the key management decisions made by the university, including a loyalty scheme, laptop provision, and streamlined application processes. The report then identifies and analyzes two crucial business processes for enhancing the online education model: compliance and risk management, highlighting their benefits in terms of reputation, productivity, and financial stability. Furthermore, the report explores the pivotal role of social media in promoting the online education model, emphasizing its advantages in interacting with the target market, improving responsiveness, fostering competition, and attracting students. The report concludes by underscoring the importance of integrating these strategies for the successful implementation and growth of an online education system.

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of Student-
Name of University-
Author’s Note-

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Table of Contents
Introduction..........................................................................................................................2
1. Case Study Related..........................................................................................................3
2. Management Decision.....................................................................................................3
3. Two Business Processes for Enhancing the Business Model..........................................5
4. Role of Social Media to Promote the Model...................................................................7
Conclusions..........................................................................................................................8
References..........................................................................................................................10

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Introduction
Managing the Information Technology mainly involves a process where all the resources
that are related to information technology are all managed according to the priority and the needs
of the organization. The management of Internet Technology involves resources like computers
and humans, networking hardware; as well as resources like software or the data. The main aim
of the IT management is generating value through technological use. The Information
Technology management is a set of processes that all organizations possesses for running all its
processes in an organized way. To maintain all IT management processes, business technology
and business strategies are to be aligned. Information Technology is used specifically by
organizations for supporting their functions and complimenting all their operations of the
business. For achieving the technologies involved in organizations, there must be business
strategies and business technologies that are assigned with the system. Information Technology
is used by the organizations that supports as well as compliments their business operations. The
advantages that are brought by a proper IT department have to be good for all the organizations.
Information technology is considered to be the most important part of an organization.
This report comprises of a case study which gives online education for the students who
want to avail education online. The management decisions that are taken by the members of the
group are discussed in this report. This report consists of two business process that is required to
set up the model of online education. This report also describes the effect of social media that
helps to promote the model of the online education system. There are many features that the
system provides the students that are discussed in this report.

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1. Case Study Related
The case study involves case study of World University, which is one of the famous
universities in world that provides online education to the students. A group of different private
institutions of education all around the world has decided to come together to form the World
University. The World University is considered to be an online university, which involves
lecturers from all the teachers online from any campuses all around the world. The online course
involves many different courses from all over the world. In World University the students can
sign in at any time they want and chose any time to study. The interactions are to be done in the
World University is done online. Students are given options to select the country from where
they want to graduate from. The World University will be very much popular and is cost
effective as well. The students are able to get online education from worldwide and study from
any country can get education from any education institute.
2. Management Decision
The management team of the World University has decided to take four decisions for
welfare of the online system. The first management decision that is to be taken is loyalty scheme
for the customer. The loyalty scheme is known as the Study Together. The system would reward
the students who will introduce another student with a free credit that depends on type of course
the student is availing (Hashmi & Governatori, 2017). There are also different selling agents
associated with the online application. The selling agents give offers to the student for joining in
the World University with low fees structure. The application submitted by the students are
approved by the management team within 5 minutes of the submitted application for a particular
university. The payment done for the World University is also done online. The payment that is
to be done is non-refundable and the payment is either done through PayPal or is done through

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credit cards. The student all over the world will be extremely benefitted from this online
application of education. The business of the World University is getting befit form this online
application. As there is an offer for the students who refers another student, will be rewarded,
this creates a chain (Bergseth, 2017). The students for getting more reward will refer more
students and in this way the business increases. Additional feature of this online university is that
the university is open for 24 hours and the application are approved within a maximum time of
five minutes. This World University is extremely fast and is cost effective for the students.
Another decision is being taken by the management team of the World University. The
management team of the World University app provides laptops to their students, which is an
additional feature of this online application. The modern education system depends on the
systems like laptops and E-books. But the electronic reading books are very costly and it might
not be feasible for some of the students to afford a laptop or an E-Book. The World University
application has decided to introduce a new way of learning that includes providing a laptop to all
the students who registers themselves with the system (Elgammal & Butler, 2015). The online
system of education is taking the price of the E-Books or the laptops partly from the students
with the course fees that will not create a burden for them to give the money all at a time and
they will also not have to purchase them separately. The students cannot reject to take the laptop
as it is included in the course fees itself. The business will provide laptop to their student with
pre-configured software and applications that the students need for reading. The students will not
have to install them separately. This makes the system more cost effective of configuring the
laptop or the E-Book separately. This World University will make the education system very
easy and cost effective for the students.

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3. Two Business Processes for Enhancing the Business Model
The management system of the World University has decided to introduce two significant
business process that will help to increase the business of the system providing advantage to the
education system (Elgammal & Butler 2015). Business processes that are included in the World
University fro enhancing the model is stated below:
a) Compliance: The first business process that are to be implemented in the business is
compliance (Sallis, 2014). Compliance refers to business processes that makes legal checking or
audit checking. Compliance is basically defined as a particular specification or any kind of
confirmation that an individual or the management of the organization utilizes them to fulfill the
requirements of accepted practices, regulations, legislations, specified legislations, accepted
practices and some specified standards. The laws and the standards that are necessary for a
system and is to be followed by all involved in the organization (Hillson & Murray-Webster,
2017). The laws are defined by any governing body or some legislature and is implemented by
the procedure to make it properly. The advantages of brining the compliance in the system
involves positive reputation within the system, and produces high productivity.
The World University provides a new concept of implementing an online system of
learning. This creates a good reputation for the business. The compliance helps to maintain a
positive reputation along with building a positive reputation. To make a business successful is
fully dependent on how the common people are taking the system in to their lives. Compliance
helps to create positive image in the public. Compliance also helps to increase the productivity of
the business (Heizer, 2016). Compliance also includes safety as well as benefits of the students
and compensations that are involved with the system. High productivity compliance ensures to
students to satisfy the needs of the students as well as the needs of the universities. All

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complains, and the problems are maintained and monitored properly with compliance added to
the system.
b) Risk Management Process: Second business process that are to be identified and
implemented in the system of World University is the process of risk management. Risk
management is basically defined as procedure that involves identification, prioritization, as well
as evaluation of the system that are related to different types of risks. The risk involved in the
system should have proper mitigation technique and control techniques for all the situation
(Haimes, 2015). The uncertainty of project should be mitigated by the risk management process
of a system. There are many advantages of process of risk management that are involved with
the system. The advantages are as follows:
1) Reducing the Risk Probability: The risk that is to come with the system should have a risk
mitigation technique (Ho et al., 2015). There always remains risk probability in financial sector.
All those probability of risks are to be mitigated by the managers at the beginning of the project
itself.
2) Reduce the Financial Problems: The financial problems or the issues that are related with the
system or the issue can be solved easily by the risk management process (Bromiley et al., 2015).
3) Lack of Error: Another advantage that the process of risk management provides is to provide
the business error free by which the productivity of the system can be enhanced and there will be
profit the system (Olson & Wu, 2017).
All these business process are very much important for establishing an online business.
The World University should implement all these business process to establish the business
properly with its preferred goals as well as objectives.

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4. Role of Social Media to Promote the Model
The definition of social media can be stated as a technology of computer mediated that
facilitate the creation and the sharing of data, ideas, different forms of expressions via virtual
communication as well as virtual network (Hillson & Murray-Webster, 2017). Social media
includes different built in services that smoothens the communication among all the users.
The World University that is proposed by a group of private institutions, is an online
process of education system. The online education involves all the interactions done online.
There is a great involvement of social media for marketing the service of the business (Perrin,
2015). The students can get to know about the service of online application through social media
and students can be referred by other students through social media only. The main advantages
of social media for promoting the business of World University are as follows:
1) Interaction with the area of target market: The main advantage that is connected with
social media is interacting with the users or the users on the area which the company is targeting
(Scott, 2015). The students have to opportunity to post or comment about their service or any
kind of queries related to the system ion social media.
2) Improve Responsiveness: The social media helps to improve the responsibility of the
procedure that are involved with the system. Social media helps to get the feedbacks from the
students is they have some problem or some concern about the service of the system (Fuchs,
2017). If the users faces some difficulties or problems, they can post them on social media any
time. This can help the University to get their flaws and advantages they give to their students
and in any case, they can make their system better and user- friendly.

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3) Competition: The next advantage that the social media provides is enhancing the competition
of the model of business (Gerbaudo, 2018). The position of a particular company, or a business
can be determined by social media. With proper social media advertising the World University
helps to get the more advantage and scope to reach to users personally. They can interact with
their customers and get an idea about the demand of the students.
4) Finding Students: Because of effective marketing, the social media can get different students
around the world. The students all over the world who are interested to get online education can
report the World University (Stelzner, 2014). The area which have more number or interested
students can be the main target area of the business.
5) Affordability: The social media advertising is a cost effective process for all the business. All
business from large to small can afford the facilities of social media (Sunstein, 2018). World
University being a new proposed business should also not have any difficulties about
implementing the social media in its system.
Conclusions
It can be stated from the above discussion that information technology is the most
exclusive form of computer, systems, physical devices, infrastructures, processing, storing,
systems, networking devices, and exchanging of data in all the form. The IT management is an
important part of the system that gives the business a new form. The information technology is
very useful for a company that operates on several operations. The utilization of information
technology consists of both technology as well as telephony. There are different levels pf
physical equipment or operating system, automation tools, applications, software and techniques
of virtualization. The application involved in a business involves the databases such as SQL

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server, and email server that exchanges the transactional system in real time entry order, server
like Apache, system enterprise resource planning and a relationship between customer and the
business. All the business applications involved in an Internet Technology application execute
different programmed instructions for dispersing, consolidating, manipulating as well as
affecting the data involved in the system. All organizations are capable of managing technologies
involved in Internet Technology. This report states the details of online education system known
as World University and also two business process that are suggested for this as well as how
social media is helpful in promoting the business of online education.

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