Analysis and Design of an IS System for an Online Furniture Shop

This report presents an in-depth analysis and design of an Information System (IS) model tailored for an online furniture shop. It begins by identifying the challenges faced by e-commerce businesses, particularly in the furniture sector, where traditional purchasing methods still prevail. The report proposes an IS solution to mitigate these challenges, focusing on data protection, communication, resource management (CRM, inventory, accounting), e-commerce functionalities, and user authentication. The methodology includes data collection from various sources, outlining both functional and non-functional requirements. Furthermore, it incorporates a data flow diagram, event table, and use case diagram to illustrate the system's operational processes, from customer order placement to inventory management and payment processing. The objective is to provide a sustainable and competitive advantage for the online furniture shop through the implementation of a well-structured IS model.

Running head: LEVEL SYSTEM ANALYSIS AND DESIGN
LEVEL SYSTEM ANALYSIS AND DESIGN
Name of the Student
Name of the University
Author Note

1LEVEL SYSTEM ANALYSIS AND DESIGN
Table of Contents
Task 1:........................................................................................................................................2
Introduction............................................................................................................................2
Background............................................................................................................................2
Problem..................................................................................................................................2
Feasibility...............................................................................................................................3
Objective................................................................................................................................4
Task 2:........................................................................................................................................4
Data collection source............................................................................................................4
Table of Requirements...........................................................................................................8
Explanation..........................................................................................................................10
Task 3:......................................................................................................................................10
Data Flow Diagram level-0..................................................................................................11
Event Table..........................................................................................................................12
Use Case...............................................................................................................................13
Bibliography:............................................................................................................................15

2LEVEL SYSTEM ANALYSIS AND DESIGN
Task 1:
Introduction
E-commerce websites have emerged as one of the favourite destination for the people
for different purposes from transaction to shopping. With the surge of internet users are the
traffic on the e-commerce sites are increasing and witnessing at the demand for e-commerce
multiple organisations have jumped in the field of e-commerce. The competition and huge
traffic has also created problems for the e-commerce organisations. However, the challenges
for the online business are mitigatable and one of the technology that can offer its assistance
in the mitigation process is the Information system. The devised report will discuss the
challenges faced by the e-commerce industry and how IS can assist in mitigating the
identified challenges. To pursue with the discussed objective, the paper will take
consideration of an online furniture shop and attempt at developing a suitable plan for the IS.
Background
Online businesses are witnessing a major surge in their sales however, some products
are available which the customers believe they should buy through traditional means and one
of such means is furniture. Hence, the online furniture websites are not succeeding fulfilling
their organisational objective. Additionally, the process from purchase to delivery of the
furniture is also very complexed and various other challenges are also involved in it.
However, the deemed challenges can be mitigated through the adoption of IS. According to
the need of online furniture business’s needs The IT infrastructure must be developed. Hence,
the IS that will be pursued in the discussed paper should support SEO (Search Engine
Optimisation) to surge the traffic over the websites. Additionally, the system should also be
capable of mitigating the complexity involved in the purchase to delivery process for which
supply chain management, customer relationship management, inventory management and
accounting information along with several other factors must be supported by the system. The
support for data analytics to predict the needs and desires of the online visitors would also
enhance the sales of the organisation. Hence, taking the above facts in consideration the
system for the online furniture shop will be devised.
Problem
The objective of the proposed paper is to devise a plan that could mitigate the most
prominent that an online furniture website faces. Hence, taking the above-stated fact into
consideration the problem statement for the proposed paper is to devise an IS system model

3LEVEL SYSTEM ANALYSIS AND DESIGN
that could mitigate the challenges for an online furniture shop and in the process offer the
organisation a competitive advantage while maintaining its sustainability.
Feasibility
The proposed report has played its focus on the IS to mitigate the challenges faced by
an online furniture shop. The reason for suggesting the IS as the most appropriate solution to
mitigate the challenges faced by the online furniture website lays basis on the fact that IS is
an umbrella under which different technological achievements rests. The accounting
information systems which falls under the umbrella of IS will assist the deemed organisation
to omit the challenges associated purchase to delivery process. It will automate the
purchasing process reducing the chances of error and will also be able to maintain the supply
chain adequately to deliver the organisational offering to the consumer in-time and in proper
condition which will enhance the goodwill of the organisation. Followed by the inventory
management which will ensure that the organisation is capable of delivering the goods in-
time and even ensures that the organisational resources are well maintained. The online
furniture website does not witness a regular flow of customers because furniture’s are not
purchased every day and hence, it becomes mandatory for the deemed organisations to
maintain a sound consumer base by providing different offers and adequate service. The IS
can even offer assistance in the discussed area through it CRM (customer relationship
feature) which will collect the data of the customers and devise strategies that may include
loyalty programs, discounts and others to keep the customer happy and satisfied.
Additionally, the IS will also assist the organisation in the transaction processes which
will include payment made for buying of stocks and the payments received from the
customers. The deemed process will be simplified and secure because as the transactions will
be made online so, the troubles of the banks will be avoided along with proper documentation
of the transaction processes. The documentation of the documents will assist the organisation
in the auditing processes and will also ensure that the organisation stays away from the legal
or tax trouble which cites adverse effect on the organisation. Multiple other benefits are
associated with the adoption of IS in an organisation. In conclusion it can be stated that the
adoption of IS in the discussed organisation will offer significant benefit to the online
furniture shop. Hence, it can be stated that the proposed method is feasible and should be
considered by the organisations.

4LEVEL SYSTEM ANALYSIS AND DESIGN
Objective
The objective of the paper is to devise a plan for online furniture shop to assist the
online furniture shop in mitigating the challenges that have been discussed in the sections
above. The proposed IS system should also offer the organisation competitive advantage in
the market and assist the organisation in maintaining its sustainability in the long run.
Another significant need is the feasibility of the system for which the following task had been
done in which the feasibility of the system has been discussed. To discuss the feasibility, the
paper has offered the functional and non-functional requirements of the system along with
providing an dataflow diagram, event table and the use case diagram of the proposed IS.
Task 2:
Data collection source
The data for the evaluation of the subject has been collected by reviewing article that
have done some scholarly work on the subject. The table following have provided the
references of the source along with the link they were downloaded from.
Reference Link
Khairnar, K.,
Khairnar, K.,
Mane, S. and
Chaudhari, R.,
2015.
Furniture
Layout
Application
Based on
Marker
Detection and
Using
https://www.irjet.net/archives/V2/i7/IRJET-V2I780.pdf

5LEVEL SYSTEM ANALYSIS AND DESIGN
Augmented
Reality. Intern
ational
Research
Journal of
Engineering
and
Technology, 2(
7), pp.540-
544.
Labuschagne,
A., van Zyl, S.,
van der
Merwe, D. and
Kruger, A.,
2012.
Consumers’
expectations
of furniture
labels during
their pre‐
purchase
information
search: an
explication of
proposed
furniture
labelling
specifications.
International
Link: http://sci-hub.tw/10.1111/j.1470-6431.2011.01059.x

6LEVEL SYSTEM ANALYSIS AND DESIGN
Journal of
Consumer
Studies, 36(4),
pp.451-459.
Chandra, A.K.
and Sinha,
D.K., 2013.
Factors
affecting the
online
shopping
behaviour: a
study with
reference to
Bhilai
Durg. Internati
onal Journal of
Advanced
Research in
Management
and Social
Sciences, 2(5),
pp.160-177.
http://www.garph.co.uk/ijarmss/may2013/12.pdf
Ponder, N.,
2013.
Consumer
attitudes and
buying isstate
for home
furniture. Repo
http://ffi.msstate.edu/pdf/consumer_attitudes.pdf

7LEVEL SYSTEM ANALYSIS AND DESIGN
rt prepared for
the Furniture
Outreach
Program at
Franklin
Furniture
Institute,
Starkville,
Mississippi,
USA.
Lee, S. and
Cude, B.J.,
2012.
Consumer
complaint
channel choice
in online and
offline
purchases. Int
ernational
Journal of
Consumer
Studies, 36(1),
pp.90-96.
https://www.researchgate.net/file.PostFileLoader.html?
id=58061cdc40485403644d4af7&assetKey=AS
%3A418525287075842%401476795612895
Lin, H.H. and
Chang, J.,
2012. A
construction of
consumer
cognitive
http://sci-hub.tw/10.1007/s11628-011-0127-5

8LEVEL SYSTEM ANALYSIS AND DESIGN
structures and
their
implications in
furniture
shopping
decisions: a
means-end
chain
approach. Ser
vice
Business, 6(2),
pp.197-218.
Table 1: Table of sources
(Source: Created by Author)
Table of Requirements
Number Functional requirement Description
1 Data protection and
management
One of the core needs of the IS system would be
data protection and management. The reason for
stating the above fact lays on the fact that data
are one of the core resources of the organisation
that assist in formulating of strategies and
maintaining sustainability and hence, the system
should offer data protection and management.
2 Communication and
reporting
The system should support the communication
option between the internal and external
stakeholders of the organisation. Additionally,
the reports developed due to transactions should

9LEVEL SYSTEM ANALYSIS AND DESIGN
also be supported by the system to ensure proper
management of organisational resources.
3 Managing resources The system should offer support to the
management processes of the organisational
resources which includes CRM, inventory
management, accounts management and others.
4 E=Commerce The system is proposed for an online shop and
hence, the system should support the online
transaction process so that the e-commerce
processes could be done readily.
5 Authentication The system should support authentication of the
users that had been authorised by the server to
use the source.
Table 2: Functional requirement of the IS
(Source: Created by Author)
Sl No. Non-functional requirements Description
1 Scalability The system should be capable of handling
overloads during high traffic situations.
2 Security The system should offer a high security level
to ensure its reliability and dependability.
3 Flexibility The discussed system should not limit itself
to the core functions specified, it should
show scope for further improvements and
assistance that it can offer to the users.
Table 3: Non-functional requirements of the IS

10LEVEL SYSTEM ANALYSIS AND DESIGN
(Source: Created by Author)
Explanation
The discussed IS system will assist the organisation to organise the organisational
operations which will assist the organisation to serve its visitors with great accuracy and
grace. It will lead to enhancement of the customer base of the organisation. Additionally, the
system will manage the organisational resources with great accuracy which will lead to
proper utilisation of resources which will offer sustainability and competitive advantage to
the organisation. All, the process of the organisation will be automated which will lead to
prevention of any kind of frauds that the organisation may face. The prevention of frauds will
be prevented due to documentation of each processes; as all the process of the organisation
will be done through automation the system will report it to server to maintain a database
which will assist in auditing processes and also prevent legal trouble for organisation.
Task 3:

11LEVEL SYSTEM ANALYSIS AND DESIGN
Data Flow Diagram level-0
Figure 1: Data Flow Diagram of the IS in E-Commerce
(Source: Created by Author using MS Visio)