Project Management Assignment: Online Ticket Booking System for RALS

This project management assignment outlines the development of an online ticket booking system for the Riverina Agriculture Lifestyle Show (RALS). The report details the project's objectives, which include improving ticket sales and managing visitor entry. It provides a comprehensive overview of t...Read More

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Project Management Assignment

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Table of Contents
Introduction:...............................................................................................................................3
Project team details:...................................................................................................................3
Overview of the project..............................................................................................................3
Description of the project...........................................................................................................4
Team Charter:.............................................................................................................................4
Team rules and expectations:.....................................................................................................5
Learning Cycle...........................................................................................................................7
Team Learning...........................................................................................................................8
Action plan.................................................................................................................................8
Communication Plan:.................................................................................................................9
Reflections................................................................................................................................11
Conclusion................................................................................................................................12
References:...............................................................................................................................14

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Introduction:
The main purpose of this report is to illustrate an effective project development plan as a
system of “Online Ticket Booking” for the Riverina agriculture Life Style Show (RALS).
This report involves the different types of detail such as information about team members,
team charter, Team rules, and expectations. At the same time, report involves the Learning
Cycle, and communication and action plan in relation to developing the online ticket booking
system for the RALS. Along with this, report involves the project learning cycle and
reflections of the whole project after completion of project development plan.
Project team details:
The title of this project is the development of an online ticket booking system for the Riverina
agriculture Lifestyle Show. The details about the project team are as following:
Name of the project team member Details including address and contact
<Fill up your details here> <Enter your details here>
<Fill up your details here> <Enter your details here>
<Fill up your details here> <Enter your details here>
<Fill up your details here> <Enter your details here>
Overview of the project
The project aims to create an online ticket booking system for the Riverina agriculture
Lifestyle Show. BT and Sons develop this system so as to showcase the local business,
lifestyle products, farmers, and the supplier of agricultural equipment. There are different
requirements and desires of the management. Therefore, the RALS' management needs
effective coordination of demonstration, show stands, catering, and live displays which B T
and Sons took up (Al-hawari and Mouakket, 2012). Apart from this, the RALS issued and
sold the ticket offline that triggers the delay or procrastination in the opening due to a huge
crowd at its gate and slow process of selling the ticket. People avoid to stand in a queue and
to buy the ticket by paying for it. They want to go into the show but do not want to be in the
queue. The volunteers check the tickets of people while entering the show. However, it is
very difficult to get everyone checked due to a huge crowd at RALS (Mohapatra, 2013). The
detail about the team and the skills are required to create a system.

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Description of the project
As discussed the main objective of this project is to develop a system of “Online Ticket
Booking” for the Riverina agriculture Life Style Show (RALS) that B T and Sons organize
every year. The show has organized that showcase to the suppliers of the agricultural
equipment and tools, products showing lifestyle, local businesses, and farmers. The B T and
Sons takes up the burden of organizing the show event. People go to the principal and have to
queue before ticket window to purchase the ticket for entering and enjoying the show
(Kerzner, 2013). This causes the situation of delay in the opening and start of the show due to
the huge crowd and slow process of selling of the ticket. This project is about to develop an
online booking system where the ticket can be sold and purchased online without visiting
RALS physically. People can easily purchase the show ticket without standing in the queue.
Apart from this, this can help in controlling and monitoring the entrance of the people so that
people without a ticket cannot enter the show. It can make much easy for the volunteers to
check the tickets of all the visitors. RALS has taken a decision to outsource the responsibility
of ticketing to (Globex Zhao et al, 2010). Globex has further entered into a contract with
Virtuncon for developing the proposed ticketing system.
Team Charter:
Names of the
team member
Skills &
Knowledge
inventory
Roles Responsibilities Signature
<Enter your
details here>
Account
knowledge and
skills
Account
Manager
Responsible and
accountable for the
account management
in the project (Larson
and Gray, 2013).
<Enter your
details here>
<Enter your
details here>
Communicational,
technical,
operational,
management, and
leadership skills
Project Manager Has the responsibility
for the planning,
implementing and
controlling the project
activities. Responsible
for completion of the
project within the
<Enter your
details here>

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time and within the
budget.
<Enter your
details here>
Technical
knowledge and
leadership skills
Application
Manager
Responsible for
handling and
managing the
application developed
related activities in
the project
development
(Kerzner, 2017).
<Enter your
details here>
<Enter your
details here>
Graphics and
Designing Skills
Application
Designer
UI designing in the
mobile as well as the
website.
<Enter your
details here>
<Enter your
details here>
Technical
Knowledge
Programmer and
application or
software
developer
The programming of
the application and
development of the
application both on
the website and in the
mobile.
<Enter your
details here>
<Enter your
details here>
Technical
knowledge and
testing skills
Application
tester
Testing of the system
(mobile application
and website) for
getting the client
assured that system
developed functions
well and in
accordance with the
requirements (Lientz
and Rea, 2016).
<Enter your
details here>

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Team rules and expectations:
The team work has needs to follow some specific rules and expectations to ensure that system
is effectively designed within the predetermined time frame. When the worker works within
the team on the specific project they need to comply with the project rules and regulations. In
this way, the rules and expectations of this project and team members are as follows. It is
necessary that all the team members including team leaders will attend all the team meetings
and will be on time to contribute in the team work (Flyvbjerg, 2013). All team leaders would
be responsible to organize the team meetings and prepare the agendas for the all team
members meetings. Along with this, team leaders would be responsible to send the minutes of
meetings of top management or board of the organization. It is also ruled that all the team
members and team leaders must to attained all the team meetings for a full time in case of any
emergency they would be allowed. The team members and team leaders avoid the talk on the
social and informal topics at the time of the meeting or within meeting hours. It is because
talk on the social and informal topic can distract the team members and leaders from the
meeting topics (Sharon et al, 2011). The team member and team leaders would be allowed for
the brief informal talk at the beginning and end of the teams.
At the same time, the team leaders and members needs must focus on the meeting topic that
kind of information in the meetings are being shared. The team members and leaders must
have the patients when team members or leaders talks with each other or in the group.
Furthermore, team leaders do not assign the tasks and responsibilities to team members
without their concern or until they do not accept the assigned responsibilities. The time of the
meetings must be decided previously and meetings would be held on a weekly basis for the
review and implement the policies in an effective manner to get complete the project or tasks
(Joslin and Müller, 2015). The team leaders must decide the time schedule before the two-
three days before the meeting and time schedule of the meetings would be flexible to ensure
the availability of all the team members. Moreover, team members and leaders need to
consider the suggestions and opinions of their coworkers or lower level management. All the
team members need to get the approval on the before implementation of new planned
strategies and actions from the team leaders. All the team members would be allowed to
access the project logs and plan to complete the project in an effective manner within a
predetermined time framework (Wysocki, 2011).
Apart from this, all team members ensure of validating the time and project plan according to
their roles and responsibilities for the success of the project. All the team members’ needs to

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discuss the potential or existing challenges or issues in the team meeting held on weekly
basis. The members of the team including leaders would be responsible for the failure of their
responsibilities and project including the workloads issues. Along with this, if any team
members face the issues or difficulties at the workplace they would be allowed to contact the
team leaders or other team members. All the team members also would be responsible for the
take the follow-up and provide the daily or weekly work report to team leaders about the
tasks or projects updates. All the decisions, policies, processes, and assumptions made in the
team meetings must be documented for the purpose of maintaining the records or build the
future decisions (Larson and Gray, 2013). At the same time, team members understand the
project scope clearly that what activities and practices are required for the project and what
would be mentioned in the project plan for the management of projects. All the final
decisions would be made by the project manager and project manager would be responsible
for that all the assigned responsibilities are in the secure or good hands.
Learning Cycle
The main purpose of learning cycle process is to develop the knowledge and understanding
about the problem faced to get the final solutions or to resolve the problem. The effective
project planning about the project decisions must be documented. It is because these
documents are helpful in the planning of future projects and use for the other related works.
The learning cycle involves the different stages in it that are essential project cycle (Nicholas
and Steyn, 2017). In relation to Online Ticket System, the project cycle would be divided into
four different stages. These four different stages are as follow:

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These different activities or stages can be performed with the help of organizer and
subscriber. It is because organizer is responsible to organize the team meetings and illustrate
the guidelines or possible solutions. But scribe is responsible for discussing the decisions are
made in the meetings and documentation of the meeting discussions (Bredillet et al, 2010).
Team Learning
Facts Assumptions Questions to be answered
Online Ticket Booking
includes the transaction
methods or mode
The involvement of
transaction module can raise
different issues.
How the possibility of the
involved issues can be
reduced.
The cost of payment
gateways is high and the
process of payment
integration is time-
consuming (Pemsel and
Wiewiora, 2013).
There are various payment
gateways is available.
Measure that effective
payment gateway that is
appropriate with easy
process.
The risk is involved during
the procedure of payment
and transfer of money.
Sometimes transfer of
payments become a failure.
What method or gateway is
most effective without
involving any type risks?
The transfer of money is Many times hackers hacked What security of the payment
Identification
of Problem
Planning
process for
identifyied
problem
Process of
Problem
solution
Reflact and
learn

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unsecured or safe in online
ticket booking.
the payment gateway that
may cause of huge losses.
gateways can be improved to
ensure that payments of
clients are safely transferred?
The visitors can compromise
with the digital tickets.
The visitors can create the
fake tickets through using the
IT equipment (Schwalbe,
2015).
How the misuse of the
barcode can be protected or
restricted.
Action plan
Stakeholder Action plan Time
Organizer Organiser make an analysis
in relation to measure that
project ‘Online Ticket
Booking System’ is effective
or not.
<Put details here>
Organizer The organizer should also
measure the scope of the
identified project (Bernroider
and Ivanov, 2011).
<Put details here>
Scribe Scribe completes the
documentation of the
analysis made by the
organizer effectively.
<Put details here>
Organizer It also records and illustrates
the list of different functions
and activities that would be
involved in the project.
Along with this, it also
arranges the team meetings to
get the updates on the project
(Tohidi, 2011).
<Put details here>
Organizer Allocate the role and
responsibilities to all team
<Put details here>

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members.
Scribe Complete the Documentation
of the role and
responsibilities of the team
members.
<Put details here>
Organizer Plan the team meetings and
discussions about the
required changes and
revisions.
<Put details here>
Organizer Organiser should
communicate the issues or
challenges that can be faced
and how identified issues can
be addressed.
<Put details here>
Scribe Record the final solutions
and faced problems to build
the future decisions.
<Put details here>
Communication Plan:
Name of the
Stakeholder
Reporting
Requirements
Time Report/ Metric Reason
Project
Manager
24*7 hours Once in a week Review of the
summary of the
project, project
schedule, project
budget, and task
completed and
rest.
The project
manager has to
converse with
the project client
and share the
project summary
with it and ask
for the possible
changes if any
required (Sharon
et al, 2011).

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Client Review of
project status
Once in a month All the activities
of the project are
reviewed along
with the
schedule and
budget.
While reviewing
the project
summary
presented by the
project manager,
the client may
ask the project
manager for
changes in the
project
functionalities.
Project
Designer
Regular interval End of the day Keep the status
of the project
updated every
day
The designer
can have to
develop the user
interface at
website upon the
request of the
client.
Project
Developer
Regular interval On demand Project
summary,
application
programs, and
features
Carefully
development of
the project to
ensures
completion of
the project in
accordance with
proposed
requirement and
functionalities
(Larson and
Gray, 2013).
Tester Regular Interval On demand Designing of the
functionality of
the project, both
design of the
Testing of the
project such as
functionalities to
verify with the

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application and
website and
development of
the system.
requirements
TM1 Regular Interval At the end
project
development
stage
Documentation
of project and
record of the
information for
the future use
(Pemsel and
Wiewiora,
2013).
Tracking of the
project from the
day first to the
project
deployment day.
TM 2 Regular Interval On demand Support at all
the stage and in
the division of
the project
management
Provide
assistance
another team
member in the
process of the
project
development.
Reflections
The project has been created as per the proposed requirement. The main objective of the
project is to develop an understanding of the basic knowledge and concept of the software
engineering and software development tools and programming that are used to develop the
project. I have become able to lead the team and ensure a good team work and improve the
communication skills which are most required in the management of the conflicts, in decision
making, and management of other functionalities and activities of the project. Many of the
issues in the project can causes changes in the businesses. Therefore, different skills and
qualities are required to handle the project.
The Information and Communication Technology manager possess critical thinking,
problem-solving, and communicational skill along with the ability and capacity to handle the
different challenges and hard time. Apart from this, it is very crucial to follow up the project
progress and find out the issues and identify the difficult milestone for the documentation.

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The bigger and difficult task should be broken down into the small activities and tasks and
handled individually but in an integrated manner. The project manager is one who interacts
with the vendors and client.
This is the responsibility of the project manager to make the team members aware of the
updates and information provided the client without any change in the information. Apart
from this, he must have to converse with the team members regarding the progress of the
project. The Information and Communication Technology manager should hold the
leadership qualities to manage the project and lead the project team in an effective manner.
Apart from this, the ICT manager should be able to provide suggestion to the client for
improvement in the developed project. The manager should be capable of identifying the
meaningless functionalities in the project and add new functionalities to ensure effective
project delivery.
Conclusion
Based on the above report, it can be concluded that the project online system in Riverina
agriculture Life Style Show can help the company in controlling or reducing the visitors
during the show. The development of the online ticket booking system is the replacement of
the manual ticket system that can save the time and cost of the company. Along with this, for
the development of the project company needs to design the rules and regulations, chart of
team members, learning cycle, communication plan. These are the different important
components of the project planning and implementation plan that are significant for the
success of projects. Apart from this, it can be concluded that through using the problem
solving critical thinking, and communication skills ICT professionals can handle the different
challenges effectively. Furthermore, leadership qualities of the ICT managers can contribute
in the management of the project and guide the project team in an effective manner. The
development of the ticket booking system can help in replacing the offline ticket booking
system with the online system. The development of the system can also scan the barcodes to
verify the validating or originality of the ticket.

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Al-hawari, M. A., & Mouakket, S. (2012). Do offline factors trigger customers' appetite for
online continual usage? A study of online reservation in the airline industry. Asia
Pacific Journal of Marketing and Logistics, 24(4), 640-657.
Mohapatra, S. (2013). E-commerce Strategy. In E-Commerce Strategy (pp. 155-171). US:
Springer.
Kerzner, H. (2013). Project management: a systems approach to planning, scheduling, and
controlling. USA: John Wiley & Sons.
Zhao, Y., Triantis, K., Teodorović, D., & Edara, P. (2010). A travel demand management
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measuring and monitoring project performance. USA: John Wiley & Sons.
Lientz, B., & Rea, K. (2016). Breakthrough technology project management. UK: Routledge.
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Wiley & Sons.

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Nicholas, J. M., & Steyn, H. (2017). Project management for engineering, business and
technology. UK: Taylor & Francis.
Bredillet, C., Yatim, F., & Ruiz, P. (2010). Project management deployment: The role of
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