Project Management: RALS Online Ticket Booking System Analysis

This project report details the development and implementation of an online ticket booking system for the RALS event. The project encompasses various phases, including defining measurable organizational values (MOV), scope management, and resource planning. It includes stakeholder identification, requirement gathering, and system design. The report presents a work breakdown structure (WBS), risk analysis, and quality assurance measures. The project addresses key assumptions, such as resource availability and stakeholder engagement. It also outlines verification and validation activities, along with a closure checklist to ensure project completion. The project's goal is to improve the ticket booking process, reduce crowd volume, and increase revenue for the event while providing more donations to the charitable trust. The report also includes an annotated bibliography and project evaluation criteria.

Student Name
ID Assignment Title

1. Part One
1.1 MOV - Measurable Organisational Value
Goal Target Timeline
Give relief to the visitors by empowering simple ticket booking
process
End October (before
start of the RALS)
Lower the risk of social conflict due to large crowd During RALS
Reduce the volume of crowd During RALS
Provide more donations to the charitable trust November (after
finish of the RALS)
Generate more fund from the RALS compared to earlier
occasions
November (after
finish of the RALS)
Area of Impact Rank (1 to 5)
Operational: This new online ticket booking framework will
decrease the working burden on the ticket counter and security
door as the vast majority of the general population will book
their tickets on the web
1
Customer: Due to the presentation of the new online ticket
booking framework, the clients will never again need to remain
outside the in the ticket counter. This will make them upbeat
2
Strategy: This web-based ticketing framework will help RALS to
in gaining more cash and help them in giving more cash to ICV
3
Finance: This internet ticketing framework will enable RALS as
now a greater number of tickets to will be sold than past and
they will procure more cash
4
Social: For demonstrating their social advantages now after the
presentation of this online ticket booking framework they will
have the capacity to give more income to ICV
5
o Faster - This web based ticketing framework will help their clients in booking
their ticket online so the heap on the ticket counter on the principal day will
be less and the volunteers on the counter will have the capacity to do their
work quicker
o Do more - This positive outcome will urge RALS to build up the show
progressively and make more gifts to ICV

Part Two
Scope of the Project
The major scope of the work consists of below deliverables:
o Proper partner distinguishing proof and examination
o Requirements to be accumulated from the recognized partners
o Requirements conclusion and endorsement
o Design and Develop the required framework
o Test and Implement the framework
o Generation of execution completion report
o Collect and record lessons learned
o Conduct meeting for social affair contributions from partners in regards to the
yield
o Do the assessment of the undertaking
o Provide support for the framework till its guarantee time of six months
Scope Management Plan (Wich, 2009)
Requirement: well organised user’s friendly system which should allow the users to provide the first
time log-in Id and password to access and book online tickets for the RALS show.
In-Scope: to plan, design, develop and implement an online system for the ticket booking for the
visitors and supplying the required hardware and software for developing the system. Also to
provide three support services for the three month warranty period of the system after the
implementation.
Out-of Scope: providing training to staff after the warranty period, providing technical support
wherever person is required to be stationed.
Deliverable: Simple and secured online system to enable users book the tickets in advance and avoid
standing in the crowd to book ticket from the counter.
Success criteria: deliver the system before the start of show, all the quality parameters are
maintained in the product and delivery of product within the budgeted expenditure.
Resource Plan (from MS-Project)
 Project People (and their roles)
o Sponsor: manage funds as per the requirement
o Project Manager: drive the project and deliver the system within in time, cost
and quality
o Network Developer: proper implementation of the system network
o Technical Lead: to deliver all the technical details and support the system
development process
o Trainers: provide training to the staff

o Web Designers: design the framework and website for the system
o Technology: Hardware, Network and system for the proper execution of the project
o Facilities: Proper set-up for the team with local area network, internet &
conferencing facility
o Other: Training - to learn project management skill & Travel- to attend training &
conferences
MS Project Snapshot:
Part Three
o WBS (Workbreakdownstructure, 2017)

o Milestones for each phase and deliverable

o Activities / Tasks

o Resource Assignments

o Cost estimates for Each Activity / Task

Part Four: (15 Marks)
o Assumptions:
 Procurement material should be accessible at the season of prerequisite
 Volunteers ought to be sufficient taught to be prepared in the wake of executing
the web based ticketing framework
 Stakeholders ought to be perceived well and ought not stress over their
examination, as Virtucon is one of the most established advisors of Globex
 Resources ought to dependably be there all through execution of the task to
keep it from any issue of time expansion
 In the Project, spending plan isn't an issue
o Risk Analysis (Palmetto Document Systems, 2017)
Ris
k
ID
Description Probabilit
y
Impact Rate Assigned
To
Response
Strategy
(Science
Enginerng
Medicine,
2017)
Threat or
Opportunit
y
Up to
100%
5 – for
high
3 – for
mediu
m
Probabilit
y *
Impact
Mitigate or
Accept or
Transfer or
Prevent
Describe it as

1-for
low
well
1 Initiation
stage:
Stakeholder
identification
not done
properly
70% 2 140% Project
Manage
r
Mitigate: past
experienced
people of
RALS need to
be consulted
for identifying
properly
Threat
2 Planning
Stage:
duration
may increase
due to
wrong
identification
of
requirement
s
60% 4 240% Project
Manage
r
Mitigate:
requirement
matrix need
to be finalised
and approved
Threat
3 Execution
stage:
numerous
issues can be
caused amid
the execution
of the
undertaking
on the off
chance that it
isn't overseen
legitimately
40% 4 160% Technic
al Lead
Mitigate:
scope need to
be finalised
and approval
obtained
before start
of the job
Threat
4 Monitoring &
controlling
stage: the
undertaking
degree can
get expanded
if the partners
are not
identified &
analysed
appropriately
30% 3 90% Project
Manage
r
Mitigate: in
each
progression
the master
audit ought to
be finished
Threat
5 During close-
out &
evaluation
stage: the
cost can get
expanded and
the task can
get
20% 2 40% Project
Manage
r
Mitigate: the
final
documentatio
n of each
stage ought
to be
submitted
Threat

postponed
because of
deficient final
documentatio
n submission
after the
development
to quit
totalling up in
the last stage
Part Five
o Team’s objective for ensuring quality:
The team members must endeavour to keep up the required quality benchmarks of
the product and diligently address the clear and reported stakeholders’
expectations. Every threat and opportunities are required to be checked really to
keep away threats as far as possible to avoid any schedule overrun. All the reported
requirements ought to be delivered with acceptable quality benchmarks. All team
members must avoid any rework to increase the efficiency level and productivity.
o Verification activities
Verification Activity When?
Scope deliverables delivered 28th May 2018
Deliverables delivered on time & quality
standards
28th May 2018
Risks were monitored throughout the system
development process
28th May 2018
Cost has not been escalated above the budget of
$ 400,080
28th May 2018
o Validation activities
Validation Activity When?
All the MOVs could be achieved 28th May 2018
All the standards are adhered properly 28th May 2018
Deliverables delivered as per the schedule at
estimated cost and quality standards
28th May 2018

Part Six
a. Annotated bibliography:
The appendix below
b. Closure checklist to ensure project completion (Edwards, 2011)
Demobilisation plan communicated to all team members and other stakeholders
All the scope of work completed with required quality standards
The change control method used for approving all additional changes
Stakeholder’s expectations fulfilled
Final documentations completed and submitted to Globex Corporations
Lessons learned documented and handed over to the client
c. Project evaluation (Wingate, 2002)
Did the ticket booking process is efficient and helped the users?
Has the crowd gathering could be minimised?
ICV could be donated more funds?
Compared to earlier occasion, RALS could generate more revenues?