UTS Organizational Dialogue: Theory & Practice- Opal-Mart Training

This report presents a communication training proposal for Opal-Mart, addressing the need for improved communication between management and staff. The proposal outlines the scope, purpose, and philosophy of the training, focusing on enhancing staff performance through effective dialogue and a multi-way communication model. The training emphasizes open communication, feedback mechanisms, and appreciation of employee contributions. It includes details on the contents, time frame, and delivery mode, highlighting the benefits of reduced conflicts, improved understanding, and increased employee engagement. The proposed training sequence aims to benefit staff members, customers, store executives, and the overall business, with a feedback model designed for positive improvement within Opal-Mart.

ORGANIZATIONAL
DIALOGUE: THEORY
& PRACTICE
Opal-Mart

Communicational Training
 Communication training or communication skills
training is used by the Opal-Mart company to
improve and enhance the skills for the effective
communication.
 The two-way communication is must for the
managers and staff in a retail organization.

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 The communication training is
designed to bring the
improvement in the staff
performance of the Opal-Mart.
 The modest and clear dialogue
sessions will encourage the staff
to improve their service
excellence.

Scope of the Training
 Training would comprise the complete staff,
senior managers, and staff managers as per
Crowley & Heyer.
 The involvement of the concerned parties is
necessary to identify the problems of
employees and to take proper measures
that help the company in enhancing
performance.

Purpose of the
Communication Training
 The purpose of the communication training is to
bridge the break among the managers and the
staff of the Opal-Mart.
 A healthy communication habit and a multi-way
communication will help in enhancing
performance of staff.

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 The clear communication helps the
managers in understanding the problems so
that manger could be able to encourage the
staff to boost the excellence of
performance.

Training ‘philosophy' of
Opal-Mart Retail Company
 The focus would be on the
staffs and the managers who
that work to accomplish the
mutual strategic goals of the
company.
 The Training philosophy of
Opal-Mart retailer would be
support the worker’s
engagement which leads to
the well-being of the staffs.

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 The company would not
require any tool to adopt the
culture that emphasis on the
feedback importance in the
company.
 The managers and senior
management would adopt
the open communication
model.

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 The manager should initiative the
casual chats with the staff to fill the
gap between the employees and the
managers.
 Feedback model enhances through
Open communication.
 Introduction of suggestion boxes
and the surveys could take place.

Contents, Time Frame,
Delivery Mode
 In the retail business environment adaption
of new culture would take time.
 New culture would slowly bring positive
open communication.
 Simple techniques enhance feedback model
and communication of Opel-Mart.
 Appreciation of work done by employees
 Constructive method use would not feel
staff demotivated because of the negative
feedback.

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 The manager of the Opal-Mart would have to
initiate to encourage feedback-driven culture.
 To increase the effectiveness of the model the
company would need to adopt the strict change.
 One-on-one feedback sessions would bring the
effective change.

Benefits of proposed training
 The benefits include a decrease in conflicts,
understanding to staff about the holistic
environment and employee engagement.
 Communication training sequence would
benefit the staff members, customers, store
executives, business.
 Feedback model could be the best model for
Opal-Mart for positive improvement.