Report: Examining Operating Hotel Facilities and Skills Required

This report delves into the operational aspects of hotel facilities, drawing insights from guest sessions and real-world examples like Burger King and KFC. It explores key topics such as kitchen equipment, cuisine varieties, and service standards, emphasizing the importance of requisite skills within the hospitality industry. The report examines the impact of these sessions on the student's understanding of front office, housekeeping, and inventory management, while also including a self-appraisal of the student's current skill set and plans for skill development. The report highlights the importance of practical experience and training in enhancing skills and achieving success in the field, referencing relevant literature and research to support its findings.

OPERATING HOTEL
FACILITIES

Table of Contents
MAIN BODY...............................................................................................................................3
Key topics examined in the guest session...............................................................................3
Importance of Requisite skills in hotel Industry.....................................................................3
Impact of Session on my knowledge of hospitality industry..................................................3
Self Appraisal on understanding and Key skills required in Facility Management................3
What Would you do to improve the skills..............................................................................4
REFERENCES............................................................................................................................5

MAIN BODY
Key topics examined in the guest session
This session included many topics such as equipment used in the kitchen, types of
cuisine offered by the hotel, variety of dishes in the menu, service of hospitality industry.
Some of them are on the basis of availability of resources and others are services such as role
of housekeeping and front office. Other than this areas such as management of online orders
and how fast it is prepared by Burger King and KFC. These are considered as the important
areas of hospitality industry. In some areas Burger King and KFC are open 24/7 due to their
high demand. In order to deal with customers there one must have to learn how to offer them
variety of dishes and serve fast as they are known for their fast preparation. (Shuai and Wu,
2020).
Importance of Requisite skills in hotel Industry
Skills which are requisite in the sector of hospitality is very important so that
employees who are dealing in this industry can manage their work with that they can take the
place of other employees who are absent. The skills required in the Burger King and KFC are
basic but important such as greeting the guest and taking care of their demands. They do not
need to have knowledge of hospitality industry. Employees just need to be provided with the
regular training so that they can perform every task in efficient way. In the training employees
are given ideas about every area so that they never face any difficulties in management. Skills
related to front office are specifically required in the food chains such as KFC, Burger King.
Impact of Session on my knowledge of hospitality industry
The session helped me to improve my knowledge about the operations and working
that needed to be maintained in the industry of hospitality. This session helped to me gave
information about things which I was not familiar of. Things which were discussed in the
session was front office, housekeeping, inventory management etc. so that guests never go
unsatisfied. I learned how burger king and KFC controls their inventory management and how
they handle the duties of front office.
Self Appraisal on understanding and Key skills required in Facility Management
Currently I am pursuing a degree in the management of hospitality sector that has
helped me to understand about the operations of hospitality and till now I have covered up all

the basic things about managing the basic operations. This course has helped me to increase
my awareness such as keeping a check on inventory and managing the skills of hospitality. My
main focus is to learn about the duties of front office and how to achieve proficiency in that.
Till I complete my course I want to be perfect in every area of management. In order to be a
part of Burger King or KFC I need to be perfect in handling the order from the client and
manage the inventory so that I get a positive feedback from client.
What Would you do to improve the skills
In order to improve the skills it is very important that I have gained experience as it
will help me to make my whole portfolio better and with that it will improve my skills, and
abilities. My main motive is to gain exposure as much as I can from training throughout my
career as it will help me in future. Organizations such as KFC and Burger King will be the
best way to gain exposure and achieve success (Scanlon, 2017).

REFERENCES
Books and Journal
Scanlon, N.L., 2017. An analysis and assessment of environmental operating practices in hotel
and resort properties. International Journal of Hospitality Management.26(3). pp.711-
723.
Shuai, J.J. and Wu, W.W., 2020. Evaluating the influence of E-marketing on hotel
performance by DEA and grey entropy. Expert systems with applications.38(7).
pp.8763-8769.