BMIH4006: International Hotel Management Student Learning Log

This student journal, a learning log for the Operating Hotel Facilities module (BMIH4006) within the BA International Hotel Management program, explores the key skills required for effective work within a hotel housekeeping team. It emphasizes personal reflections, linking theoretical knowledge to practical industry examples and experiences. The journal addresses the importance of housekeeping within the broader hospitality industry, focusing on the student's learning and understanding of the topic, and how they intend to apply this knowledge in their future professional practice. The assignment adheres to specified formatting guidelines, including Arial font size 12, justified text, 1.5 line spacing, and Harvard referencing, with a minimum of five references. It also considers aspects of guest service, operational issues, and organizational policies related to facilities management.

Page 1 of 33
Hospitality & Tourism Management
Institute of Management & Health
CertHE/BA International Hotel Management
Module Handbook Spring Term 2023
BMIH4006
Operating Hotel Facilities
LEVEL 4
Module Lead:
Laurence Blake BA (Hons), MSc
[e-mail]

Page 2 of 33
Operating Hotel Facilities Spring Term 2022
Welcome to this overview handbook for the above module. This is a level 4, 20 credit module taught in term 2
to Level 4 CertHE & BA IHM students in Hospitality & Tourism Management.
It should be read in conjunction with supplementary information and materials available on Moodle together
with information and instructions delivered by the module tutor.
To get the best out of this module it is vital that you engage with the themes explored as well as with the
online activities during lectures which are designed to enrich the learning experience as well as to encourage
self-directed study together with collaboration and interaction with your peer group.
AIM(S)
• To provide students with a practical experience of facilities management they should encounter within
a hotel environment. The module is a practical introduction to the issues associated operating facilities
to enable students to appreciate what constitutes good practice.
• To introduce the student to the key skills within facilities management in the hotel industry and to
develop appropriate service competencies. The student will gain practical experience in the following
areas: Housekeeping, Leisure Club, Maintenance, Meeting/Events. They will gain an understanding of
required service skills, teamwork, communication, task management and managing sustainability in a
hotel environment.
LEARNING OUTCOMES
Upon the successful completion of this module, the student should be able to:
• Undertake efficiently a variety of different positions within facilities management and appreciate the
importance of the work based key skills within this area of hotel operation;
• Develop guest service skills and competencies appropriate to each departmental area of operation –
and which meet organisation standards and requirements;
• Understand issues relating to Facilities service delivery such as resource allocation, need for technical
knowledge, industry standards, programme management, planning and organisation, management
styles, health and safety.
INDICATIVE CONTENT
• Personal and Vocational Development: The experience will be designed to focus on the broad range
of areas within facilities management in the hotel industry which will provide students with a
comprehensive introduction to the requirements of working within facilities management.
• Key skills – communication, teamwork, task management, personal skills – guest services, operational
issues.
• Operational tasks within Leisure Club, Maintenance and Engineering, Housekeeping, Meeting/Events.
• Review – reflection, self-appraisal, reaction to feedback.
• Organisational Issues: Policies and procedures relating to operating hotel facilities, organisational aims
and objectives, mission statement, operations, staffing, training, competition, quality issues,
performance measures, management structures, working practices, marketing, health and safety,
guest service
Study Time Allocation
The study time for the module is divided as follows:
Activity type Hours Percentage
Scheduled learning 0 0%
Independent learning 0 0%
Placement learning 200 100%
TOTAL 200 100%

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ASSESSMENT
Assessment Component 1
(Tick one)
☐ Written exam ☒ Coursework ☐ Practical
Mode of assessment Volume Weighting
Learning Log 750 words 25%
Assessment Component 2
(Tick one)
☐ Written exam ☐ Coursework ☒ Practical
Mode of assessment Volume Weighting
Assessment of practical tasks Throughout practical placement work 25%
Assessment Component 3
(Tick one)
☐ Written exam ☐ Coursework ☒ Practical
Mode of assessment Volume Weighting
Individual presentation 10 minutes 50%
Assessment Summary
Activity type Percentage
Written exam 0%
Coursework 25%
Practical 75%
TOTAL 100%

8 Week teaching plan. Only for students on CertHE Programme – Students on the BA programme will attend
Week Time Lecture content Supporting material
1
w/c
9th Jan
9am-
1pm
Introduction Week
▪ Welcome back
▪ Learning outcomes of this
module.
▪ Overview of components 1, 2
and 3
Presentation – Module introduction
2
w/c
16th Jan
9am-
1pm
Managing Sustainability Presentation – Sustainability
3
w/c
23rd Jan
9am-
1pm
Housekeeping:
Introduction
Presentation – Housekeeping
4
w/c
30th Jan
9am-
1pm
Housekeeping continued:
Technology Bed Bugs
Training Plan Creation and action planning
Presentation – Housekeeping
5
w/c
5th Feb
9am-
1pm
Employee Engagement Presentation – Employee Engagement
6
w/c
13th Feb
9am-
1pm
Engaging the Team & Presentation skills Presentation – Employee Engagement &
Presentation Skills
7
w/c
20th Feb
Industry Week

8
w/c
27 Feb
9am-
1pm
Health and Wellbeing Presentation – Health and Wellbeing
9
w/c
06 March
9am-1pm

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BIBLIOGRAPHY
Essential
Bridger, E. (2018) Employee engagement: a practical introduction. 2nd ed. HR Fundamentals. London: CIPD
and Kogan Page.
Cottrell, S. (2019) The Study Skills Handbook. 5th ed. London: Red Globe Press.
Leiter, M. P. and Bakker, A. B. (2010) Work Engagement : A Handbook of Essential Theory and Research.
Hove [England]: Psychology Press.
Mullins, L. and Dossor, P. (2013) Hospitality Management and Organisational Behaviour. 5th ed. Harlow:
Pearson.
Raghubalan, G. and Raghubalan, S. (2016) Hotel Housekeeping - Operations And Management. 3rd ed.
India: Oxford University Press.
Quick, L. (2020) Managing Events. Real Challenges, Real Outcomes. London: SAGE Publications Ltd.
Further
Casado, M. (2012) Housekeeping Management. London: Wiley.
Fallon, M. & Rutherford, D. (2010) Hotel Management and Operations. London: Pearson.
Ferdinand, N. and Kitchin, P. (2017) Events Management - An International Approach. 2nd ed. London:
SAGE Publications Ltd.
Johnston, R., Clark, G. & Shulver, M. (2012) Service Operations Management. London: Pearson.
Jones, T. (2010) Professional Management of Housekeeping Operations. London: Wiley.
Rogers, T. (2008) Conferences and conventions a global industry (2nd ed., Events management series).
Oxford ; Boston: Butterworth-Heinemann.
Sharma, N., Chaudhary, N. and Singh, V. (2019) Management Techniques For Employee Engagement In
Contemporary Organizations. Hershey, Pennsylvania: IGI Global.
Tesone, D. (2010) Principles Of Management For The Hospitality Industry. 1st ed. London: Routledge.
Vallen, G. & Vallen, J. (2012) Managing Hotel Operations. London: Pearson.
Wood, R. (2013) Key Concepts in Hospitality Management. London: Sage.

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Journals
The Caterer
Websites
www.hotelowner.co.uk
www.bighospitality.co.uk
www.bha.org.uk
www.hospitalitynet.org
www.hotelowner.co.uk
www.bighospitality.co.uk
www.bha.org.uk
https://serve360.marriott.com
https://cr.hilton.com
https://www.premierinn.com/gb/en/why/force-for-good.html

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ASSIGNMENT SPECIFICATION
HOSPITALITY & TOURISM MANAGEMENT
Student name: Student number:
Programmes: BA International Hotel Management
Module: Operating Hotel Facilities Module Level (4, 5, 6): 4
Module code: BMIH4006 Contribution to Overall
Module Assessment
(%):
25%
Lecturer: Laurence Blake
Ffion Cumberpatch
Tristan Hawkins
Kathryn Roberts
Lisa Bassler
Internal Verifier: Lola Villard
Assignment
Title:
Student Journal (Learning Log)
750 words (-/+ 10%). Component No: 1 of 3
Hand Out Date:
Draft Deadline:
w/c 09th of January 2023
Wednesday 1st of March 2023
Submission deadlines:
Return date of provisional
marks & written feedback:
Friday 10th of
March 2023 by
23h55
17th of April 2023
Referencing: In the main body of your submission you must give credit to authors on whose research your work is based. Append to your
submission a reference list that indicates the books, articles, etc. that you have read or quoted in order to complete this assignment
(e.g. for books: surname of author and initials, year of publication, title of book, edition, publisher: place of publication).
Submission: All assignments must be submitted to Turnitin unless otherwise instructed by the Lecturer.
Note: the Turnitin version is the primary submission and acts as a receipt for the student. Late
submission of the electronic version of the assignment will result in a late penalty mark.
Penalties for late submission: Up to ONE week late, maximum mark of 40%. Over one week late,
Refer. Only the Extenuating Circumstances Panel may grant an extension.
Date:
Lecturer to indicate if a hard copy version of the assignment must be submitted. DO NOT put this form into Turnitin or it will match many
similarities with other students’ submissions. NO X
Learning Outcomes tested (from module syllabus)
• Undertake efficiently a variety of different positions within facilities management and appreciate the importance of
the work based key skills within this area of hotel operation;
• Develop guest service skills and competencies appropriate to each departmental area of operation – and which meet
organisation standards and requirements;
• Understand issues relating to Facilities service delivery such as resource allocation, need for technical knowledge,
industry standards, programme management, planning and organisation, management styles, health and safety.

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Student Journal (Learning Log) 750 words (+/- 10%)
This part of the assignment will require you to compile a Student Journal (learning log), you need to summarise you’re
learning on the following topic:
What are the key skills required when working in the housekeeping team?
You must include personal reflections and link your work to industry examples and where applicable experience.
Describe how you will be able to apply theoretical knowledge whilst working in industry. Discuss why the topic is
important in the hospitality industry.
You must use the template provided on Moodle, reference your work accordingly, by providing both in-text citations
and a reference list (minimum of 5 references) at the end, which follows IHM’s UWTSD Harvard Referencing Guide
(this can also be located on Moodle, under the Module Information tile).
Microsoft Word settings:
Please use:
• Arial Font 12
• Justify Text
• 1.5 line spacing
TASK DESCRIPTION

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1. Engagement with Literature Skills
Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s)
set. You should provide evidence that you have accessed a wide range of sources, which may be academic,
governmental and industrial; these sources may include academic journal articles, textbooks, current news
articles, organisational documents, and websites. You should consider the credibility of your sources;
academic journals are normally highly credible sources while websites require careful consideration/selection
and should be used sparingly. Any sources you use should be current and up-to-date, mostly published
within the last five years or so, though seminal/important works in the field may be older. You must provide
evidence of your research/own reading throughout your work, using in-text citations in the main body of your
work and a reference list that is alphabetical at the end of your work. Please use the Harvard/APA referencing
system.
Specific to this assignment: Provide evidence of wider reading, according to the topic and reference
accordingly, by providing both in-text citations and a reference list. Minimum of 5 references.
2. Knowledge and Understanding Skills
Your work must demonstrate the growing extent of your knowledge and understanding of concepts and
underlying principles associated with the subject area. Knowledge relates to the facts, information and skills
you have acquired through your learning. You demonstrate your understanding by interpreting the meaning
of the facts and information (knowledge). This means that you need to select and include in your work the
concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the
theories, concepts, etc. meaningfully to show your understanding. Your mark/grade will also depend upon
the extent to which you demonstrate your knowledge and understanding; ideally each should be complete
and detailed, with comprehensive coverage.
Specific to this assignment: Summarise the topic effectively, through focusing on key points and aspects.
What have you learnt? How will you apply this knowledge in practice? Reflect on your learning. Is your
understanding of the topic clear to the reader? Use appropriate terminology and define abbreviations when
used.
3. Cognitive and Intellectual Skills
Your work must contain evidence of logical, analytical thinking, evaluation and synthesis. For example, to
examine and break information down into parts, make inferences, compile, compare and contrast information.
This means not just describing What! But also justifying: Why? How? When? Who? Where? At all times, you
must provide justification for your arguments and judgements. Evidence that you have reflected upon the
ideas of others within the subject area is crucial to you providing a reasoned and informed debate within your
work. Furthermore, you should provide evidence that you are able to make sound judgements and convincing
arguments using data and concepts. Sound, valid conclusions are necessary and must be derived from the
content of your work. There should be no new information presented within your conclusion. Where relevant,
alternative solutions and recommendations may be proposed.
Specific to this assignment: Students are to provide analysis, not just describing but demonstrating what,
how, why and when. You must provide justification of your suggestions and arguments.
4. Practical Skills
You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations
or a particular context. How do they work in practice? You will deploy models, methods, techniques, and/or
theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve
problems, some of which may be innovative and creative. This is likely to involve, for instance, the use of
GUIDANCE FOR STUDENTS IN THE COMPLETION OF TASKS

Page 11 of 33
real world examples and cases, the application of a model within an organisation and/or benchmarking one
organisation against others based on stated criteria. You should show awareness of the limitations of
concepts and theories when applied in particular contexts.
Specific to this assignment: Students must consider how they will apply solutions related to the given topic
within the hotel industry, by highlighting what they have learnt and how they would deploy this in their future
careers. Refer to examples from industry to demonstrate practical application.
5. Transferable Skills for Life and Professional Practice
Your work must provide evidence of the attributes expected in professional practice. This includes
demonstrating your individual initiative and/or collaborative working. You must communicate effectively in a
suitable format, which may be written and/or oral, for example, essay, management report, presentation.
Work should be coherent and well-structured in presentation and organisation.
Specific to this assignment: You should use a font of Arial 12 point. Justify your text, in order for your
journal to look professional. Use 1.5 line spacing throughout the document. Spelling and grammar should be
accurate.
Essential Resources:
• Resources provided in Level 4 Guidebook, Module Handbook and Lecture Content

Page 12 of 33
This section details the assessment criteria. The extent to which these are demonstrated by you determines your mark. The marks available for each criterion are
shown. Lecturers will use the space provided to comment on the achievement of the task(s), including those areas in which you have performed well and areas
that would benefit from development/improvement.
Common Assessment Criteria Applied
Marks
available
Marks
awarded
1. Engagement with Literature
Extent of research and/or own reading, selection of credible sources, application of appropriate referencing conventions.
10
2. Knowledge and Understanding
Extent of knowledge and understanding of concepts and underlying principles associated with the discipline.
40
3. Cognitive and Intellectual Skills
Analysis, evaluation and synthesis; logic, argument and judgement; analytical reflection; organisation of ideas and evidence
20
4. Practical Skills
Deployment of methods, materials, tools and techniques; application of concepts; formulation of innovative and creative solutions to solve
problems.
20
5. Transferable Skills for Life and Professional Practice
Attributes in professional practice: individual and collaborative working; deployment of appropriate media; presentation and organisation.
10
Assignment Mark (Assessment marks are subject to ratification at the Exam
Board. These comments and marks are to give feedback on module work and are for
guidance only until they are confirmed. )
Late Submission Penalties (tick if appropriate)
%Up to 1 week late 40%
Max
Over 1 week late 0%
MARKING CRITERIA AND STUDENT FEEDBACK

Level 4 FAIL MARGINAL FAIL SATISFACTORY
(3rd / Pass)
GOOD
(2.2 / Pass)
VERY GO
(2.1 / Mer
Category 0-29% 30-39% 40-49% 50-59% 60-69%
Engagement with
literature (including
reading, referencing,
academic
conventions and
academic honesty)
Little or no evidence of
reading and/or reliance on
inappropriate sources.
Views and findings mostly
unsupported and non-
authoritative.
Referencing conventions
used incoherently or
largely absent.
Poor engagement with
essential reading. No
evidence of wider reading.
Reliance on inappropriate
sources, and/or
indiscriminate use of
sources. Heavily reliant on
information gained through
class contact. Inconsistent
and weak use of
referencing.
Engagement with a limited
range of mostly relevant
and credible sources but
with some reliance on
information gained through
class contact. Some
omissions and minor
errors.
Referencing conventions
evident though not always
applied accurately or
consistently.
Engagement with an
appropriate range of
literature, including
sources retrieved
independently. Some
over-reliance on texts
rather than other
sources. Referencing
may show minor
inaccuracies or
inconsistencies.
Engagement w
wide range of
literature, inclu
sources retriev
independently.
Selection of rel
and credible so
Generally soun
referencing, wi
no/very few
inaccuracies or
inconsistencies
Knowledge and
understanding
(Knowledge of the
basic underlying
concepts and
principles of a
subject.)
Major gaps in knowledge
and understanding of the
basic underlying concepts
and principles of the
subject matter. Inclusion of
irrelevant material.
Substantial inaccuracies.
Gaps in knowledge of the
basic underlying concepts
and principles, with flawed
or superficial
understanding. Some
significant inaccuracies
and/or irrelevant material.
Limited knowledge and
understanding of the basic
underlying concepts and
principles within the
subject area. Some
elements may be missing.
Knowledge of the basic
underlying concepts and
principles is accurate
with a good
understanding of the
field of study but lacks
depth and/or breadth.
Competent kno
of the basic un
concepts and
principles. Exh
very good
understanding.
Cognitive and
intellectual skills
(Evaluate underlying
concepts and
principles of a
subject and interpret
qualitative and
quantitative data in
order to develop
lines of argument
and make sound
judgements.)
Wholly or almost wholly
descriptive work. Little or
no evaluation of the
underlying concepts and
principles.
Failure to develop
arguments, leading to
illogical or invalid
judgements. Minimal or no
use of
evidence to back up
views.
Largely descriptive work,
with superficial evaluation
of the underlying concepts
and principles. Weak
interpretation of data,
flawed development of
arguments and
judgements. Information
accepted uncritically, uses
generalised statements
made with scant evidence
and unsubstantiated
opinions. Ideas sometimes
illogical and contradictory.
Limited attempt at
evaluation of the
underlying concepts and
principles, tending towards
description.
Can interpret qualitative
and quantitative data but
with some errors. Some
evidence to support
emerging arguments and
judgements but these may
be underdeveloped or with
a little inconsistency / mis-
interpretation.
Good evaluation of the
underlying concepts and
principles. Can interpret
qualitative and
quantitative data, with
minor errors.
An emerging ability to
use evidence to support
the argument.
Mostly valid arguments
and logical judgements.
Sound evaluati
the underlying
concepts and
principles. Can
interpret qualita
and quantitativ
accurately. Abi
devise argume
using evidence
make mostly
appropriate and
judgements.
Practical skills
(Different
approaches to
solving problems in
particular contexts.)
Limited or no use of
taught, basic methods,
materials, tools and/or
techniques.
Rudimentary application of
taught, basic methods,
materials, tools and/or
techniques but without
consideration and
An adequate awareness
and mostly appropriate
application of basic
methods, materials, tools
and/or techniques.
A good and appropriate
application of basic
methods, materials,
tools and/or techniques.
A very good
application of a
of basic metho
materials, tools
techniques.
COMMON ASSESSMENT AND MARKING C

Little or no appreciation of
the context of the
application.
Very weak evidence of
different approaches to
problem-solving in
particular contexts.
competence. Flawed
appreciation of the context
of the application.
Weak evidence of different
approaches to problem-
solving in particular
contexts.
Basic appreciation of the
context of the application.
Can identify problems in
particular contexts and
propose basic alternative
approaches or solutions
though there may be
errors.
Clear appreciation of the
context of the
application.
Good evidence of
different approaches to
problem-solving in
particular contexts and
proposes mostly
appropriate solutions.
Very good
consideration o
context of the
application. Ve
evidence of diff
approaches to
problem-solvin
particular conte
proposes appro
solutions.
Transferable skills
for life and
professional
practice
(Communicate the
results of their
study/work
accurately and
reliably, and with
structured and
coherent arguments;
the qualities needed
for employment
requiring the
exercise of some
personal
responsibility within
a structured and
managed
environment.)
Work is poorly structured,
disorganised, inaccurate
and/or confusingly
expressed. Very weak use
of language and/or very
inappropriate style. Failure
to work effectively
individual or as part of a
group. Little or no
evidence of the skills for
employment requiring the
exercise of some personal
responsibility.
Work is poorly presented
in a disjointed manner. It is
loosely, and at times
incoherently, structured,
with information and ideas
often poorly expressed.
Weak use of language
and/or inappropriate style.
Flawed approach to
individual or group work,
meeting only partial
obligations to others.
Limited evidence of the
skills for employment
requiring the exercise of
some personal
responsibility.
Mostly ordered
presentation and structure
in which relevant ideas /
concepts are reasonably
expressed. Work may lack
coherence and/or
accuracy in places. Can
work as part of a group,
meeting most obligations
to others but perhaps with
limited involvement in
group activities.
Demonstrates the basic
skills for employment
requiring the exercise of
some personal
responsibility, with some
areas of minor weakness.
Mostly coherent,
organised and accurate
work, in a suitable
structure and is for the
most part clearly
expressed. Can work
effectively independently
and/or as part of a team,
with clear contribution to
group activities.
Demonstrates the skills
for employment
requiring the exercise of
some personal
responsibility, with some
areas of strength and
some of minor
weakness.
Work is accura
coherent, fluen
structured and
organised.
Can work effec
independently
as part of a tea
very good cont
to group activit
Demonstrates
good skills for
employment re
the exercise of
personal
responsibility, w
occasional min
weakness.

Page 15 of 33
Student Self Evaluation Form
Student name: Student
number:
Programme: Year of
programme
Assignment
Title:
This section repeats in brief the common assessment criteria detailed on previous pages. The extent to which these
are demonstrated by you determines your mark. Using these criteria, tick the box that best indicates the level of
achievement you feel you have achieved with regard to each of them.
Common
Assessment
Criteria Applied
Level of Achievement
REFER 3rd 2:2 2:1 1st 1st
OUTRIGHT FAIL UNSATISFACTO
RY SATISFACTORY GOOD VERY GOOD EXCELLENT EXCEPTIONAL
1. Engagement
with Literature
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
2. Knowledge and
Understanding
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
3. Cognitive and
Intellectual Skills
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
4. Practical Skills 0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
5. Transferable
Skills for Life and
Professional
Practice
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
PLEASE COMMENT ON AREAS IN WHICH YOU FEEL
THAT YOU HAVE PERFORMED WELL
PLEASE COMMENT ON AREAS YOU FEEL THAT YOU
NEED TO DEVELOP

Page 16 of 33
Student’s Name Date
Student’s Signature

Page 17 of 33
ASSIGNMENT SPECIFICATION
HOSPITALITY & TOURISM MANAGEMENT
Student name: Student number:
Programmes: BA International Hotel Management
Module: Operating Hotel Facilities Module Level (4, 5, 6): 4
Module code: BMIH4006 Contribution to Overall
Module Assessment
(%):
25%
Lecturer: Laurence Blake
Ffion Cumberpatch
Tristan Hawkins
Kathryn Roberts
Lisa Bassler
Internal Verifier: Lola Villard
Assignment
Title:
Assessment of Practical Tasks Component No: 2 of 3
Hand Out Date:
Draft Deadline:
w/c 09th of January 2023
Wednesday 1st of March 2023
Submission deadlines:
Return date of provisional
marks & written feedback:
Friday 10th of
March 2023 by
23h55
17th of April 2023
Referencing: In the main body of your submission you must give credit to authors on whose research your work is based. Append to your submission a
reference list that indicates the books, articles, etc. that you have read or quoted in order to complete this assignment (e.g. for books:
surname of author and initials, year of publication, title of book, edition, publisher: place of publication).
Submission: All assignments must be submitted to Turnitin unless otherwise instructed by the Lecturer.
Note: the Turnitin version is the primary submission and acts as a receipt for the student. Late
submission of the electronic version of the assignment will result in a late penalty mark.
Penalties for late submission: Up to four weeks late, maximum mark of 40%. Over one week late,
Refer. Only the Extenuating Circumstances Panel may grant an extension.
Date:
Lecturer to tick to indicate if a hard copy version of the assignment must be submitted. YES X
NO
Learning Outcomes tested (from module syllabus)
• Understand the variety of different positions within facilities management and appreciate the importance of the work
based key skills within this area of hotel operation;
• Develop knowledge of guest service skills and competencies appropriate to each departmental area of operation – and
which meet organisation standards and requirements;

Page 18 of 33
Component 2 (25%) – Practical Task - Scenario
In this scenario – You have just been promoted to team leader for a floor within the hotel.
A guest complains that on their arrival, their room had not been properly cleaned. Create an action plan and
answer the following questions.
• Why did it happen?
• What are you going to do?
• How will you prevent this from happening in the future?
• What measures would you introduce to improve team effectiveness?
You must use the template provided on Moodle, ensure that this component is written in action plan
format.
Your work must include referencing according to UWTSD’s Harvard Referencing Guide with a minimum of 5
references. There is no requirement to provide in-text citations for this task, as we need to see the action
plan as a final product.
TASK DESCRIPTION

Page 19 of 33
1. Engagement with Literature Skills
Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s)
set. You should provide evidence that you have accessed a wide range of sources, which may be academic,
governmental and industrial; these sources may include academic journal articles, textbooks, current news
articles, organisational documents, and websites. You should consider the credibility of your sources;
academic journals are normally highly credible sources while websites require careful consideration/selection
and should be used sparingly. Any sources you use should be current and up-to-date, mostly published
within the last five years or so, though seminal/important works in the field may be older. You must provide
evidence of your research/own reading throughout your work, using in-text citations in the main body of your
work and a reference list that is alphabetical at the end of your work. Please use the Harvard/APA referencing
system.
Specific to this assignment: Provide evidence of wider reading, according to the topic and reference
accordingly, by providing a reference list, there is no requirement to provide in-text citations for this task.
Minimum of 5 references.
2. Knowledge and Understanding Skills
Your work must demonstrate the growing extent of your knowledge and understanding of concepts and
underlying principles associated with the subject area. Knowledge relates to the facts, information and skills
you have acquired through your learning. You demonstrate your understanding by interpreting the meaning
of the facts and information (knowledge). This means that you need to select and include in your work the
concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the
theories, concepts, etc. meaningfully to show your understanding. Your mark/grade will also depend upon
the extent to which you demonstrate your knowledge and understanding; ideally each should be complete
and detailed, with comprehensive coverage.
Specific to this assignment: Based upon your knowledge of the topic, you need to demonstrate your ability
to create an action plan by using independent research and/or taught content. You must be clear and precise
with the action plan points as it was to be used as a professional document or for training purposes.
3. Cognitive and Intellectual Skills
Your work must contain evidence of logical, analytical thinking, evaluation and synthesis. For example, to
examine and break information down into parts, make inferences, compile, compare and contrast information.
This means not just describing What! But also justifying: Why? How? When? Who? Where? At all times, you
must provide justification for your arguments and judgements. Evidence that you have reflected upon the
ideas of others within the subject area is crucial to you providing a reasoned and informed debate within your
work. Furthermore, you should provide evidence that you are able to make sound judgements and convincing
arguments using data and concepts. Sound, valid conclusions are necessary and must be derived from the
content of your work. There should be no new information presented within your conclusion. Where relevant,
alternative solutions and recommendations may be proposed.
Specific to this assignment: Students are to demonstrate their problem solving and analytical skills to
provide an appropriate analysis of the provided scenario.
4. Practical Skills
You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations
or a particular context. How do they work in practice? You will deploy models, methods, techniques, and/or
theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve
problems, some of which may be innovative and creative. This is likely to involve, for instance, the use of
GUIDANCE FOR STUDENTS IN THE COMPLETION OF TASKS

Page 20 of 33
real world examples and cases, the application of a model within an organisation and/or benchmarking one
organisation against others based on stated criteria. You should show awareness of the limitations of
concepts and theories when applied in particular contexts.
Specific to this assignment: Students must use the template provided, and demonstrate practical and
realistic outcomes to the scenario.
5. Transferable Skills for Life and Professional Practice
Your work must provide evidence of the attributes expected in professional practice. This includes
demonstrating your individual initiative and/or collaborative working. You must communicate effectively in a
suitable format, which may be written and/or oral, for example, essay, management report, presentation.
Work should be coherent and well-structured in presentation and organisation.
Specific to this assignment: Students must consider how they will apply solutions related to the scenario
to the hotel industry, by highlighting what they have learnt and how they would deploy this in their future
careers. You should use a font of Arial 12 point. Justify your text, in order for your action plan to look
professional. Use 1.5 line spacing throughout the document. Spelling and grammar should be accurate.
Essential Resources:
• Resources provided in Level 4 Guidebook, Module Handbook and Lecture Content

Page 21 of 33
This section details the assessment criteria. The extent to which these are demonstrated by you determines your mark. The marks available for each criterion are
shown. Lecturers will use the space provided to comment on the achievement of the task(s), including those areas in which you have performed well and areas
that would benefit from development/improvement.
Common Assessment Criteria Applied
Marks
available
Marks
awarded
1. Engagement with Literature
Extent of research and/or own reading, selection of credible sources, application of appropriate referencing conventions.
5
2. Knowledge and Understanding
Extent of knowledge and understanding of concepts and underlying principles associated with the discipline.
20
3. Cognitive and Intellectual Skills
Analysis, evaluation and synthesis; logic, argument and judgement; analytical reflection; organisation of ideas and evidence
10
4. Practical Skills
Deployment of methods, materials, tools and techniques; application of concepts; formulation of innovative and creative
solutions to solve problems.
40
5. Transferable Skills for Life and Professional Practice
Attributes in professional practice: individual and collaborative working; deployment of appropriate media; presentation and
organisation.
25
Assignment Mark (Assessment marks are subject to ratification at the Exam
Board. These comments and marks are to give feedback on module work and are for
guidance only until they are confirmed. )
Late Submission Penalties (tick if appropriate)
%Up to 1 week late 40%
Max
Over 1 week late 0%
MARKING CRITERIA AND STUDENT FEEDBACK

Level 4 FAIL MARGINAL FAIL SATISFACTORY
(3rd / Pass)
GOOD
(2.2 / Pass)
VERY GO
(2.1 / Mer
Category 0-29% 30-39% 40-49% 50-59% 60-69%
Engagement with
literature (including
reading, referencing,
academic
conventions and
academic honesty)
Little or no evidence of
reading and/or reliance on
inappropriate sources.
Views and findings mostly
unsupported and non-
authoritative.
Referencing conventions
used incoherently or
largely absent.
Poor engagement with
essential reading. No
evidence of wider reading.
Reliance on inappropriate
sources, and/or
indiscriminate use of
sources. Heavily reliant on
information gained through
class contact. Inconsistent
and weak use of
referencing.
Engagement with a limited
range of mostly relevant
and credible sources but
with some reliance on
information gained through
class contact. Some
omissions and minor
errors.
Referencing conventions
evident though not always
applied accurately or
consistently.
Engagement with an
appropriate range of
literature, including
sources retrieved
independently. Some
over-reliance on texts
rather than other
sources. Referencing
may show minor
inaccuracies or
inconsistencies.
Engagement w
wide range of
literature, inclu
sources retriev
independently.
Selection of rel
and credible so
Generally soun
referencing, wi
no/very few
inaccuracies or
inconsistencies
Knowledge and
understanding
(Knowledge of the
basic underlying
concepts and
principles of a
subject.)
Major gaps in knowledge
and understanding of the
basic underlying concepts
and principles of the
subject matter. Inclusion of
irrelevant material.
Substantial inaccuracies.
Gaps in knowledge of the
basic underlying concepts
and principles, with flawed
or superficial
understanding. Some
significant inaccuracies
and/or irrelevant material.
Limited knowledge and
understanding of the basic
underlying concepts and
principles within the
subject area. Some
elements may be missing.
Knowledge of the basic
underlying concepts and
principles is accurate
with a good
understanding of the
field of study but lacks
depth and/or breadth.
Competent kno
of the basic un
concepts and
principles. Exh
very good
understanding.
Cognitive and
intellectual skills
(Evaluate underlying
concepts and
principles of a
subject and interpret
qualitative and
quantitative data in
order to develop
lines of argument
and make sound
judgements.)
Wholly or almost wholly
descriptive work. Little or
no evaluation of the
underlying concepts and
principles.
Failure to develop
arguments, leading to
illogical or invalid
judgements. Minimal or no
use of
evidence to back up
views.
Largely descriptive work,
with superficial evaluation
of the underlying concepts
and principles. Weak
interpretation of data,
flawed development of
arguments and
judgements. Information
accepted uncritically, uses
generalised statements
made with scant evidence
and unsubstantiated
opinions. Ideas sometimes
illogical and contradictory.
Limited attempt at
evaluation of the
underlying concepts and
principles, tending towards
description.
Can interpret qualitative
and quantitative data but
with some errors. Some
evidence to support
emerging arguments and
judgements but these may
be underdeveloped or with
a little inconsistency / mis-
interpretation.
Good evaluation of the
underlying concepts and
principles. Can interpret
qualitative and
quantitative data, with
minor errors.
An emerging ability to
use evidence to support
the argument.
Mostly valid arguments
and logical judgements.
Sound evaluati
the underlying
concepts and
principles. Can
interpret qualita
and quantitativ
accurately. Abi
devise argume
using evidence
make mostly
appropriate and
judgements.
Practical skills
(Different
approaches to
solving problems in
particular contexts.)
Limited or no use of
taught, basic methods,
materials, tools and/or
techniques.
Rudimentary application of
taught, basic methods,
materials, tools and/or
techniques but without
consideration and
An adequate awareness
and mostly appropriate
application of basic
methods, materials, tools
and/or techniques.
A good and appropriate
application of basic
methods, materials,
tools and/or techniques.
A very good
application of a
of basic metho
materials, tools
techniques.
COMMON ASSESSMENT AND MARKING

Little or no appreciation of
the context of the
application.
Very weak evidence of
different approaches to
problem-solving in
particular contexts.
competence. Flawed
appreciation of the context
of the application.
Weak evidence of different
approaches to problem-
solving in particular
contexts.
Basic appreciation of the
context of the application.
Can identify problems in
particular contexts and
propose basic alternative
approaches or solutions
though there may be
errors.
Clear appreciation of the
context of the
application.
Good evidence of
different approaches to
problem-solving in
particular contexts and
proposes mostly
appropriate solutions.
Very good
consideration o
context of the
application. Ve
evidence of diff
approaches to
problem-solvin
particular conte
proposes appro
solutions.
Transferable skills
for life and
professional
practice
(Communicate the
results of their
study/work
accurately and
reliably, and with
structured and
coherent arguments;
the qualities needed
for employment
requiring the
exercise of some
personal
responsibility within
a structured and
managed
environment.)
Work is poorly structured,
disorganised, inaccurate
and/or confusingly
expressed. Very weak use
of language and/or very
inappropriate style. Failure
to work effectively
individual or as part of a
group. Little or no
evidence of the skills for
employment requiring the
exercise of some personal
responsibility.
Work is poorly presented
in a disjointed manner. It is
loosely, and at times
incoherently, structured,
with information and ideas
often poorly expressed.
Weak use of language
and/or inappropriate style.
Flawed approach to
individual or group work,
meeting only partial
obligations to others.
Limited evidence of the
skills for employment
requiring the exercise of
some personal
responsibility.
Mostly ordered
presentation and structure
in which relevant ideas /
concepts are reasonably
expressed. Work may lack
coherence and/or
accuracy in places. Can
work as part of a group,
meeting most obligations
to others but perhaps with
limited involvement in
group activities.
Demonstrates the basic
skills for employment
requiring the exercise of
some personal
responsibility, with some
areas of minor weakness.
Mostly coherent,
organised and accurate
work, in a suitable
structure and is for the
most part clearly
expressed. Can work
effectively independently
and/or as part of a team,
with clear contribution to
group activities.
Demonstrates the skills
for employment
requiring the exercise of
some personal
responsibility, with some
areas of strength and
some of minor
weakness.
Work is accura
coherent, fluen
structured and
organised.
Can work effec
independently
as part of a tea
very good cont
to group activit
Demonstrates
good skills for
employment re
the exercise of
personal
responsibility, w
occasional min
weakness.

Page 24 of 33
Student Self Evaluation Form
Student name: Student
number:
Programme: Year of
programme
Assignment
Title:
This section repeats in brief the common assessment criteria detailed on previous pages. The extent to which these
are demonstrated by you determines your mark. Using these criteria, tick the box that best indicates the level of
achievement you feel you have achieved with regard to each of them.
Common
Assessment
Criteria Applied
Level of Achievement
REFER 3rd 2:2 2:1 1st 1st
OUTRIGHT FAIL UNSATISFACTO
RY SATISFACTORY GOOD VERY GOOD EXCELLENT EXCEPTIONAL
1. Engagement
with Literature
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
2. Knowledge and
Understanding
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
3. Cognitive and
Intellectual Skills
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
4. Practical Skills 0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
5. Transferable
Skills for Life and
Professional
Practice
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      

Page 25 of 33
PLEASE COMMENT ON AREAS IN WHICH YOU FEEL
THAT YOU HAVE PERFORMED WELL
PLEASE COMMENT ON AREAS YOU FEEL THAT YOU
NEED TO DEVELOP
Student’s Name Date
Student’s Signature

Page 26 of 33
ASSIGNMENT SPECIFICATION
HOSPITALITY & TOURISM MANAGEMENT
Student name: Student number:
Programmes: BA International Hotel Management
Module: Operating Hotel Facilities Module Level (4, 5, 6): 4
Module code: BMIH4006 Contribution to Overall
Module Assessment
(%):
50%
Lecturer: Laurence Blake
Ffion Cumberpatch
Tristan Hawkins
Kathryn Roberts
Lisa Bassler
Internal Verifier: Lola Villard
Assignment
Title:
Presentation Component No: 3 of 3
Hand Out Date:
Draft Deadline:
w/c 09th of January 2023
Wednesday 1st of March 2023
Submission deadlines:
Return date of provisional
marks & written feedback:
Friday 10th of
March 2023 by
23h55
17th of April 2023
Referencing: In the main body of your submission you must give credit to authors on whose research your work is based. Append to your
submission a reference list that indicates the books, articles, etc. that you have read or quoted in order to complete this assignment
(e.g. for books: surname of author and initials, year of publication, title of book, edition, publisher: place of publication).
Submission: All assignments must be submitted to Turnitin unless otherwise instructed by the Lecturer.
Note: the Turnitin version is the primary submission and acts as a receipt for the student. Late
submission of the electronic version of the assignment will result in a late penalty mark.
Penalties for late submission: Up to ONE week late, maximum mark of 40%. Over one week late,
Refer. Only the Extenuating Circumstances Panel may grant an extension.
Date:
Lecturer to indicate if a hard copy version of the assignment must be submitted. DO NOT put this form into Turnitin or it will match many
similarities with other students’ submissions. NO X
Learning Outcomes tested (from module syllabus)
• Understand the variety of different positions within facilities management and appreciate the importance of the work
based key skills within this area of hotel operation;
• Develop knowledge of guest service skills and competencies appropriate to each departmental area of operation – and
which meet organisation standards and requirements;
• Understand issues relating to Facilities service delivery such as resource allocation, need for technical knowledge,
industry standards, programme management, planning and organisation, management styles, health and safety.

Page 27 of 33
Assignment 3 (50%) – Presentation
Your task is to create and prepare a presentation following the detailed scenario provided below.
As the floor housekeeping manager, and given the recent guest complaints you need to put together a basic
training presentation for your colleagues within the housekeeping team to get the best out of them, ensure
that brand standard is being achieved and that Health and Safety procedures are also being followed.
• Assemble a 10 slide presentation that would take 10 minutes to present for your team ( a
presentation slide template for Hotel Trinity to be provided)
• You must write your training notes at the bottom of each slide and consider what you want them to
learn from them - the learning outcomes- and how this will be assessed.
• You must link an employee engagement model to a best practice industry example. This would
ultimately give the team a framework of which to follow.
• This presentation will not be presented by you for assessment so it is essential that you provide
supporting notes on how this will be delivered- what will you say?
Your work must include referencing according to the Harvard standards (both in-text referencing on the
slides and a reference list provided at the end), with a minimum of 10 references.
TASK DESCRIPTION

Page 28 of 33
1. Engagement with Literature Skills
Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s)
set. You should provide evidence that you have accessed a wide range of sources, which may be academic,
governmental and industrial; these sources may include academic journal articles, textbooks, current news
articles, organisational documents, and websites. You should consider the credibility of your sources;
academic journals are normally highly credible sources while websites require careful consideration/selection
and should be used sparingly. Any sources you use should be current and up-to-date, mostly published
within the last five years or so, though seminal/important works in the field may be older. You must provide
evidence of your research/own reading throughout your work, using in-text citations in the main body of your
work and a reference list that is alphabetical at the end of your work. Please use the Harvard/APA referencing
system.
Specific to this assignment: Provide evidence of wider reading, according to your chosen topic and
reference accordingly, by providing both in-text citations and a reference list. Minimum of 10 references.
2. Knowledge and Understanding Skills
Your work must demonstrate the growing extent of your knowledge and understanding of concepts and
underlying principles associated with the subject area. Knowledge relates to the facts, information and skills
you have acquired through your learning. You demonstrate your understanding by interpreting the meaning
of the facts and information (knowledge). This means that you need to select and include in your work the
concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the
theories, concepts, etc. meaningfully to show your understanding. Your mark/grade will also depend upon
the extent to which you demonstrate your knowledge and understanding; ideally each should be complete
and detailed, with comprehensive coverage.
Specific to this assignment: You must demonstrate your knowledge and understanding of designing an
effective training plan specific to the housekeeping department through a presentation. You must include
one employee engagement model to be linked to an industry best practice example.
3. Cognitive and Intellectual Skills
Your work must contain evidence of logical, analytical thinking, evaluation and synthesis. For example, to
examine and break information down into parts, make inferences, compile, compare and contrast information.
This means not just describing What! But also justifying: Why? How? When? Who? Where? At all times, you
must provide justification for your arguments and judgements. Evidence that you have reflected upon the
ideas of others within the subject area is crucial to you providing a reasoned and informed debate within your
work. Furthermore, you should provide evidence that you are able to make sound judgements and convincing
arguments using data and concepts. Sound, valid conclusions are necessary and must be derived from the
content of your work. There should be no new information presented within your conclusion. Where relevant,
alternative solutions and recommendations may be proposed.
Specific to this assignment: Students are to provide analysis, not just describing but demonstrating what,
how, why and when. You must provide justification of your suggestions and arguments.
4. Practical Skills
You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations
or a particular context. How do they work in practice? You will deploy models, methods, techniques, and/or
theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve
problems, some of which may be innovative and creative. This is likely to involve, for instance, the use of
real world examples and cases, the application of a model within an organisation and/or benchmarking one
GUIDANCE FOR STUDENTS IN THE COMPLETION OF TASKS

Page 29 of 33
organisation against others based on stated criteria. You should show awareness of the limitations of
concepts and theories when applied in particular contexts.
Specific to this assignment: Students must consider how they will apply solutions related to the topic within
the hotel industry, by highlighting what they have learnt and how they would deploy within the Housekeeping
team. Consider using examples from within the industry to demonstrate best practices and appiy employee
engagement models and statistics.
5. Transferable Skills for Life and Professional Practice
Your work must provide evidence of the attributes expected in professional practice. This includes
demonstrating your individual initiative and/or collaborative working. You must communicate effectively in a
suitable format, which may be written and/or oral, for example, essay, management report, presentation.
Work should be coherent and well-structured in presentation and organisation.
Specific to this assignment: The presentation should be visual, and your notes should be presented
beneath your slides. This approach would exhibit your preparation of your presentation for your colleagues.
You should use a font of Arial 12 point. Justify your text, in order for your journal to look professional. Use
1.5 line spacing throughout the document. Spelling and grammar should be accurate.
Essential Resources:
• Resources provided in Level 4 Guidebook, Module Handbook and Lecture Content

Page 30 of 33
This section details the assessment criteria. The extent to which these are demonstrated by you determines your mark. The marks available for each criterion are
shown. Lecturers will use the space provided to comment on the achievement of the task(s), including those areas in which you have performed well and areas
that would benefit from development/improvement.
Common Assessment Criteria Applied
Marks
available
Marks
awarded
1. Engagement with Literature
Extent of research and/or own reading, selection of credible sources, application of appropriate referencing conventions.
10
2. Knowledge and Understanding
Extent of knowledge and understanding of concepts and underlying principles associated with the discipline.
25
3. Cognitive and Intellectual Skills
Analysis, evaluation and synthesis; logic, argument and judgement; analytical reflection; organisation of ideas and evidence
25
4. Practical Skills
Deployment of methods, materials, tools and techniques; application of concepts; formulation of innovative and creative
solutions to solve problems.
20
5. Transferable Skills for Life and Professional Practice
Attributes in professional practice: individual and collaborative working; deployment of appropriate media; presentation and
organisation.
20
Assignment Mark (Assessment marks are subject to ratification at the Exam
Board. These comments and marks are to give feedback on module work and are for
guidance only until they are confirmed. )
Late Submission Penalties (tick if appropriate)
%Up to 1 week late 40%
Max
Over 1 week late 0%
MARKING CRITERIA AND STUDENT FEEDBACK

Level 4 FAIL MARGINAL FAIL SATISFACTORY
(3rd / Pass)
GOOD
(2.2 / Pass)
VERY GO
(2.1 / Mer
Category 0-29% 30-39% 40-49% 50-59% 60-69%
Engagement with
literature (including
reading, referencing,
academic
conventions and
academic honesty)
Little or no evidence of
reading and/or reliance on
inappropriate sources.
Views and findings mostly
unsupported and non-
authoritative.
Referencing conventions
used incoherently or
largely absent.
Poor engagement with
essential reading. No
evidence of wider reading.
Reliance on inappropriate
sources, and/or
indiscriminate use of
sources. Heavily reliant on
information gained through
class contact. Inconsistent
and weak use of
referencing.
Engagement with a limited
range of mostly relevant
and credible sources but
with some reliance on
information gained through
class contact. Some
omissions and minor
errors.
Referencing conventions
evident though not always
applied accurately or
consistently.
Engagement with an
appropriate range of
literature, including
sources retrieved
independently. Some
over-reliance on texts
rather than other
sources. Referencing
may show minor
inaccuracies or
inconsistencies.
Engagement w
wide range of
literature, inclu
sources retriev
independently.
Selection of rel
and credible so
Generally soun
referencing, wi
no/very few
inaccuracies or
inconsistencies
Knowledge and
understanding
(Knowledge of the
basic underlying
concepts and
principles of a
subject.)
Major gaps in knowledge
and understanding of the
basic underlying concepts
and principles of the
subject matter. Inclusion of
irrelevant material.
Substantial inaccuracies.
Gaps in knowledge of the
basic underlying concepts
and principles, with flawed
or superficial
understanding. Some
significant inaccuracies
and/or irrelevant material.
Limited knowledge and
understanding of the basic
underlying concepts and
principles within the
subject area. Some
elements may be missing.
Knowledge of the basic
underlying concepts and
principles is accurate
with a good
understanding of the
field of study but lacks
depth and/or breadth.
Competent kno
of the basic un
concepts and
principles. Exh
very good
understanding.
Cognitive and
intellectual skills
(Evaluate underlying
concepts and
principles of a
subject and interpret
qualitative and
quantitative data in
order to develop
lines of argument
and make sound
judgements.)
Wholly or almost wholly
descriptive work. Little or
no evaluation of the
underlying concepts and
principles.
Failure to develop
arguments, leading to
illogical or invalid
judgements. Minimal or no
use of
evidence to back up
views.
Largely descriptive work,
with superficial evaluation
of the underlying concepts
and principles. Weak
interpretation of data,
flawed development of
arguments and
judgements. Information
accepted uncritically, uses
generalised statements
made with scant evidence
and unsubstantiated
opinions. Ideas sometimes
illogical and contradictory.
Limited attempt at
evaluation of the
underlying concepts and
principles, tending towards
description.
Can interpret qualitative
and quantitative data but
with some errors. Some
evidence to support
emerging arguments and
judgements but these may
be underdeveloped or with
a little inconsistency / mis-
interpretation.
Good evaluation of the
underlying concepts and
principles. Can interpret
qualitative and
quantitative data, with
minor errors.
An emerging ability to
use evidence to support
the argument.
Mostly valid arguments
and logical judgements.
Sound evaluati
the underlying
concepts and
principles. Can
interpret qualita
and quantitativ
accurately. Abi
devise argume
using evidence
make mostly
appropriate and
judgements.
Practical skills
(Different
approaches to
solving problems in
particular contexts.)
Limited or no use of
taught, basic methods,
materials, tools and/or
techniques.
Rudimentary application of
taught, basic methods,
materials, tools and/or
techniques but without
An adequate awareness
and mostly appropriate
application of basic
A good and appropriate
application of basic
methods, materials,
tools and/or techniques.
A very good
application of a
of basic metho
COMMON ASSESSMENT AND MARKING CRITERIA

Little or no appreciation of
the context of the
application.
Very weak evidence of
different approaches to
problem-solving in
particular contexts.
consideration and
competence. Flawed
appreciation of the context
of the application.
Weak evidence of different
approaches to problem-
solving in particular
contexts.
methods, materials, tools
and/or techniques.
Basic appreciation of the
context of the application.
Can identify problems in
particular contexts and
propose basic alternative
approaches or solutions
though there may be
errors.
Clear appreciation of the
context of the
application.
Good evidence of
different approaches to
problem-solving in
particular contexts and
proposes mostly
appropriate solutions.
materials, tools
techniques.
Very good
consideration o
context of the
application. Ve
evidence of diff
approaches to
problem-solvin
particular conte
proposes appro
solutions.
Transferable skills
for life and
professional
practice
(Communicate the
results of their
study/work
accurately and
reliably, and with
structured and
coherent arguments;
the qualities needed
for employment
requiring the
exercise of some
personal
responsibility within
a structured and
managed
environment.)
Work is poorly structured,
disorganised, inaccurate
and/or confusingly
expressed. Very weak use
of language and/or very
inappropriate style. Failure
to work effectively
individual or as part of a
group. Little or no
evidence of the skills for
employment requiring the
exercise of some personal
responsibility.
Work is poorly presented
in a disjointed manner. It is
loosely, and at times
incoherently, structured,
with information and ideas
often poorly expressed.
Weak use of language
and/or inappropriate style.
Flawed approach to
individual or group work,
meeting only partial
obligations to others.
Limited evidence of the
skills for employment
requiring the exercise of
some personal
responsibility.
Mostly ordered
presentation and structure
in which relevant ideas /
concepts are reasonably
expressed. Work may lack
coherence and/or
accuracy in places. Can
work as part of a group,
meeting most obligations
to others but perhaps with
limited involvement in
group activities.
Demonstrates the basic
skills for employment
requiring the exercise of
some personal
responsibility, with some
areas of minor weakness.
Mostly coherent,
organised and accurate
work, in a suitable
structure and is for the
most part clearly
expressed. Can work
effectively independently
and/or as part of a team,
with clear contribution to
group activities.
Demonstrates the skills
for employment
requiring the exercise of
some personal
responsibility, with some
areas of strength and
some of minor
weakness.
Work is accura
coherent, fluen
structured and
organised.
Can work effec
independently
as part of a tea
very good cont
to group activit
Demonstrates
good skills for
employment re
the exercise of
personal
responsibility, w
occasional min
weakness.

Page 33 of 33
Student Self Evaluation Form
Student name: Student
number:
Programme: Year of
programme
Assignment
Title:
This section repeats in brief the common assessment criteria detailed on previous pages. The extent to which these
are demonstrated by you determines your mark. Using these criteria, tick the box that best indicates the level of
achievement you feel you have achieved with regard to each of them.
Common
Assessment
Criteria Applied
Level of Achievement
REFER 3rd 2:2 2:1 1st 1st
OUTRIGHT FAIL UNSATISFACTO
RY SATISFACTORY GOOD VERY GOOD EXCELLENT EXCEPTIONAL
1. Engagement
with Literature
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
2. Knowledge and
Understanding
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
3. Cognitive and
Intellectual Skills
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
4. Practical Skills 0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
5. Transferable
Skills for Life and
Professional
Practice
0-29% 30-39% 40-49% 50-59% 60-69% 70-79% 80-100%
      
PLEASE COMMENT ON AREAS IN WHICH YOU FEEL
THAT YOU HAVE PERFORMED WELL
PLEASE COMMENT ON AREAS YOU FEEL THAT YOU
NEED TO DEVELOP

Page 34 of 33
Student’s Name Date
Student’s Signature