Management and Operation Report: Business Objectives and Factors

This report provides an in-depth analysis of operation management, emphasizing its critical role in achieving business objectives. It begins with an introduction to operation management, highlighting the importance of effective production and coordination of goods and services. The report then explores key approaches to operation management, including Six Sigma, Lean productivity/manufacturing, and Kaizen, and details the roles of leaders and managers in implementing these strategies. It explains the significance of operation management in achieving business objectives, focusing on supply chain and logistics, delivery management, research and development, and resource utilization. Furthermore, the report assesses various factors within the business environment, such as corporate social responsibility, culture, and values, and their impact on operational management. The conclusion summarizes the essential role of operation management and the contributions of leaders and managers in enhancing efficiency and productivity within an enterprise. The report is supported by references to academic sources.

Management and
Operation
(TASK 3 & 4)

Table of Contents
 Introduction
 Key approaches to operation management and role of leaders and
managers play:
 Explain the importance and value of operations management in achieving
business objectives.
 Assess the factors within the business environment that impact upon
operational management
 Conclusion
 References

Introduction
Operation management is concerned with effectively production,
coordination of goods and services so that delighted results can be
acquired in proper manner in organization. Operation management help
managers and leaders help in properly manage tasks and duties so that
they can give desirable results to organization.

Key approaches to operation management and role
of leaders and managers play
Operation management is refers to controlling the production process and
business operations in most efficient manner and way in best possible
method. Organizational management involves certain responsibilities, one
of them involves efficiently operations of business in terms of resources
and in terms of customer’s requirement indistinctive way.

Contd..
• Six sigma: Six sigma is disciplines, statistical and improvement in
production and manufacturing approach. Which helps to eliminate errors in
production in organization.
• Lean productivity/ manufacturing: It is methodology that focuses on
reducing wastages while producing goods and services at minimum level.
It is also known as lean production. It is used bytoyota, caterpiller and
Nike to enhance productivity and reduce wastage while operation of goods
and services in Amazon.

Contd..
• Kaizen: Kaizen is an approach to reduce wastage and increase its
productivity by eliminating wastages. It based on continuous
improvements that bring positive changes in production and manufacturing
in Amazon while operation management it helps managers and leaders to
bring effectiveness in production and distribution.

Objectives of operation management in view of
leaders and managers:
• It helps to produce right kind of goods and services that enhance
productivity and helps in increase satisfaction level of customers by
accessing demands and needs of consumers.
• Maximize outputs with help of minimum resources inputs that increase
productivity and value enhancement in Amazon.

Explain the importance and value of operations
management in achieving business objectives.
• Supply chain and logistics- Operational management understands the
local and global market conditions and available production with amazon.
This helps manager in proper acquisition of materials and labor in a cost-
effective manner and supply products and services which benefits
customer.
• Delivery management- It helps in proper delivery of goods to customer
within predetermined time. It also determines that product meet the quality
and functional needs.

Contd..
• Research and development- This department in Amazon helps leader and
manager to identify potential needs and demands of customer which has
high market potential.
• Optimum utilization of resources- It helps in proper utilization of
resources by properly converting raw materials and labors into useful
products which creates efficiency in its business operations.

Contd..
• Scheduling and warehousing of inventory- Operational department helps
in proper scheduling and warehousing of products by proper analyzing the
market demands and starts production according to estimated demands of
product. Companies like Amazon often stores its products and supply
immediately when in demand by customers. This would increase the
profitability of Amazon and achieve business objectives.

Assess the factors within the business environment
that impact upon operational management
• Corporate social responsibility- It is a business approach which provides
sustainable development to its economy by providing economic and social
benefits to its stake holders.
• Culture- It is defined as the norms and behavior of individual at place.
Amazon business is affected by culture. Culture greatly affects the
decision-making process of Amazon in relation to product as they supply
products keeping in mind the cultural background of particular place and
greatly affects the customers with difference in culture.

Contd..
• Culture- It is defined as the norms and behavior of individual at place.
Amazon business is affected by culture. Culture greatly affects the
decision-making process of Amazon in relation to product as they supply
products keeping in mind the cultural background of particular place and
greatly affects the customers with difference in culture.
• Values- These are considered as the principles or standards of one’s own
behavior. Operational management considers value as an important part in
production process to finalize products.