Operation Management Report: Approaches, Factors, CSR, and Leaders

This report delves into the realm of operation management, examining its key approaches such as Six Sigma, TQM, and lean manufacturing, and their impact on achieving business objectives. The report emphasizes the crucial roles of leaders and managers in motivating employees and driving target achievement within the organization. It further explores the factors influencing operation management and decision-making processes, including ethics, Customer Social Responsibility (CSR), and cultural considerations, particularly in a global context. The report uses IKEA as a case study to highlight these concepts. The conclusion underscores the importance of effective operation management in engaging businesses in the global market, along with the critical responsibilities of leaders and managers in fostering a productive working environment.

MANAGEMENT OPERATIONS

TABLE OF CONTENT
• Introduction
• Approaches of Operation management and role that leaders and managers play in the organisation.
• Importance and value of operation management in achieving business objective
• Factors within the business environment have impact upon operation management and decision
making by leaders and mangers.
• Conclusion
• Reference

INTRODUCTION
• Management operation are important to organize the business activities as company has to manage
the task and follow certain responsibilities regrading hiring new employees, trained them and
certain roles and responsibilities are managed by the leader and managers to perform the task and
accomplish the goal.
• This presentation assures the factors affecting the management operations and decision making
criteria of leaders and mangers.

P4 Approaches of Operation management and role that leaders and
managers play in the organisation.
• Key approaches to operation management: There are mainly three approaches to operation these
are six sigma’s, TQM and lean manufacturing. Six sigma is the tool for improving quality of
business operation and production of Ikea that aims to reduce and remove defects in product and
process of production. If an Ikea get six sigma’s that means it is offering improved quality
products.

P5 Importance and value of operation management in achieving business
objective
• Operation management is universal as it is applied
everywhere in same manner if the nature of the
business is same. It is important for every business to
carry out routine activities efficiently and effectively
without wasting resources it is done only when these
activities are carried out smoothly, this can be done by
operation management because it makes optimum use
of human resources, material resources, financial
resources of Ikea and helps in achieving organisational
objective.

P6 Factors within the business environment have impact upon operation
management and decision making by leaders and mangers
• Ethics: Ethics can influence the organisation in many ways such as affecting the reputation of the
company, productivity and their rules and regulation which the company is following to improve
their working structure.

Conti…….
• Customer Social Responsibility(CSR): CSR activities is the key to maintain brand name in the
market but these activities affect the working of the organisation in achieving goals. As company
mostly save some amount to organise CSR activities but the employees take the wrong advantage
of the services provided by the company.

Conti……..
• Culture: Culture is the biggest aspect which company is facing in recent times. IKEA company is
among the top ten richest company in the Sweden and also engaged with different culture of
employees working with the organisation.

CONCLUSION
From the above study it can be concluded that management operation is important to engage the
business into the global market and also the role and responsibility of the leaders and the mangers
are important to motivate the employees towards working and their targets in the company working
structure.

REFERENCE
• Rezvani, A and et.al., 2016. Manager emotional intelligence and project success: The mediating
role of job satisfaction and trust. International Journal of Project Management. 34(7). pp.1112-
1122.
• Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.