Critically Evaluating Operation Management Improvement Techniques

This discussion post critically evaluates different approaches and techniques for improving operations management, including TQM, Six Sigma, and Lean, and BPR. It analyzes the importance of continuous improvement and customer focus, particularly within the context of the automobile industry. The post then addresses questions related to a music festival event project, identifying stakeholders, objectives (cost, quality, time), resource constraints (material, people, equipment), and potential improvements in project management through proper planning and skilled candidate selection. The post references several resources including books and journals on project and operations management.

Discussion 4
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Table of Contents
Q.1 : Critically evaluated different approaches and techniques that are involved in
improvement in operation management.................................................................................3
Q 2. Address the following questions.....................................................................................4
Resources.........................................................................................................................................5
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Q.1 : Critically evaluated different approaches and techniques that are involved in improvement
in operation management.
There are different types of approaches and techniques that can be used in order to make
improvement in operation management. It can be stated that TQM, six sigma and lean has
changes the way a quality can be seemed and improved. BPR is a more radical approach in order
to achieve dramatic improvement in cost, quality, services and speeds. Further, operation and
process improvement help business to increase its effectiveness through understanding business
activities and process (Dale, 2015). There are various forces which lead to encourage companies
to make improvement in their processes such as an increase in competition, changes in needs and
wants of customers etc. It is critically evaluated that performance improvement is one of the
ultimate goals for operation and process management. Another, goals of the company is
perfection and removal of waste. The expectation of customers changes with the time and
company need to modify products as per demand in order to gain competitive advantage. The
continuous improvement concept is known as the belief that defect can be prevented and
mistakes can be avoided. While working in an automobile industry total quality management
approach is one of the best approaches in respect to enhance or improve a quality (Boer, Berger
and Gertsen, 2017). It is a business approach that can improve the efficiency and competitiveness
of the firm which benefits all the stakeholder. It is common that quality value of a product gets
reduced at the time when a company unable to meet the requirement of customers. There are
some important factors that is included in TQM such as training, customer focus, methodology,
decision making, employment involvement etc.
The reason behind selecting TQM is that, company first target needs of the customers
then focus in fulfilling it. It is because customers are considered as the king of the market and
products and services are customer driven. Therefore, the first goal of the company is to find out
needs and wants of customers and then fulfil it on time. Automobile company is facing
competition from other competitor and customers are searching quality product at lower price.
Thus, companies need to make those products and services which are cost effective and
economical (Senge, 2014). The reason behind selecting this design is that it focuses on
organisation efforts and methods for increasing quality and productivity. Continuous process is
based on making refinements on the basis of feedback. Furthermore, TQM is continuous in
nature and it should taken into consideration according to the needs and wants of customers,
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management commitment and employee involvement. While implementing TQM company need
to take steps that are unique to their business.
Q 2. Address the following questions
1.) Identify the stakeholder in the project
The project which is undertaken is organising the event that is music festive in London.
Music festival event is one of the important and common event among colleges and
university student. It is treated as one of the special events which will be effective with
respect to breaking the monotony life of the people (Kerzner and Kerzner, 2017).
Stakeholder which are included in the musical events is project manager, team members,
musicians, technical team, project sponsor and audience.
2.) Identify the overall objective of the project with reference to cost, quality and time
The overall objective of the project is to make the event successful and memorable,
increase the number of audiences and reduce the risk at the event the (Heagney, 2016). In
reference to cost one of the main objectives is to set all the activities under the provided
budget with quality. Along with this, each activity need to be completed on time so that
event can be run smoothly.
3.) How resources constraints affect the project
There are three types of resource constraints that can affect the project such as material,
people and equipment. It is depended on the people and the manager who are working on
the project (Alias, Zawawi and Aris, 2014). They can face issue regarding hiring of
skilled employees or work to be completed by them on times. Further it may be possible
that all the equipment not available on time which can delay the project. At last shortage
of material which is needed for completing the project on time is one of the resources
constraints that can affect the project.
4.) In retrospect, how could the project management have been improved?
The project management can be improved with the help proper planning. The project
manager needs to schedule all the activities and ensure that all the activities get
completed on time (Osei-Kyei and Chan, 2015). If delay is done in one activity then it
can increase the cost and impact other activities as well. The further project manager can
hire skilled candidates who work hard for completing the project successfully.
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Resources
Books and Journals
Alias, Z., Zawawi, E.M.A., Yusof, K. and Aris, N.M., 2014. Determining critical success factors
of project management practice: A conceptual framework. Procedia-Social and Behavioral
Sciences, 153, pp.61-69.
Boer, H., Berger, A., Chapman, R. and Gertsen, F. eds., 2017. CI Changes from Suggestion Box
to Organisational Learning: Continuous Improvement in Europe and Australia:
Continuous Improvement in Europe and Australia. Routledge.
Dale, B., 2015. Total quality management. John Wiley & Sons, Ltd.
Heagney, J., 2016. Fundamentals of project management. AMACOM Div American Mgmt
Assn.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Osei-Kyei, R. and Chan, A. P., 2015. Review of studies on the Critical Success Factors for
Public–Private Partnership (PPP) projects from 1990 to 2013. International Journal of
Project Management, 33(6), pp.1335-1346.
Senge, P.M., 2014. The fifth discipline fieldbook: Strategies and tools for building a learning
organization. Crown Business.
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