Rapid Lube Case Study: Operation Management Strategy and Analysis

This report provides an in-depth analysis of the Rapid Lube case study, focusing on its operation management strategies. The report begins with an introduction to operation management and its significance, followed by a literature review that highlights key concepts and theories. The main body of the report delves into Rapid Lube's mission, strategies for gaining a competitive advantage in the market, and methods for increasing productivity compared to traditional competitors. The analysis covers aspects such as product design, quality management, location strategy, layout design, human resources, supply chain, inventory, maintenance, scheduling, and the overall process. The report also includes a personal reflection on the case study and concludes with a summary of the key findings, emphasizing how Rapid Lube differentiates itself through fast, reliable, and superior services at affordable prices to achieve competitive advantage.

OPERATION
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
MAIN BODY...................................................................................................................................3
1. Define mission of rapid lube...................................................................................................3
2. Description on Rapid lube strategy which is helpful in order to gain competitive advantage
in market......................................................................................................................................3
3. Description on increment in productivity over their traditional competitors in manner to
measure productivity in industry.................................................................................................4
4. Personal reflection on Rapid lube case study..........................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
The term operation management is very helpful term in order to create the highest level
of efficiency. It involves the function like supervision and coordination of work so that
production of goods can be effective. This kind of system is very helpful in manner to give
solution to specific problem. In present report the case study has given on the operation strategy
on Rapid lube, it has covered huge market and performs function like oil changes, lubrication
and interior cleaning in a spotless environment (yunusa-kaltungo and Sinha, 2017). The
following things are to be considered as Mission, strategy and productivity function of rapid
lube industry. The literature review process is also taken in order to define that how important it
is to make operation strategy. At the time of making effective evaluation it is to be considered
that they should take effective steps in order to deal with competition and take initiative in order
to measure productivity to firm. In this case study of Rapid lube, operation management many
factors are to be considered in order to cope up with competitive advantage in market.
LITERATURE REVIEW
According to Haynes, Nunnington and Eccles, (2017) has stated that rapid tube are
taking various steps in order to provide effective service to their customer. The main aim is to
provide effective training to their under graduated student. In this manner they can learn better
and work in manner to give better and faster services. Without the function of effective strategy
of operation the management system cannot be effective it is very helpful in order to formulate
Mission, management strategies which is helpful in order to have competitive advantage and
steps in manner to increase productivity over its traditional competitors.
As per the view of Runde and Deere & Company, (2017) has stated that operation
management is that part of business enterprise which is focusing on input and output of services
in manner to take care of quality aspects. The operation management is very helpful process in
manner to carefully plan, organise, leads and control the overall performance of business
enterprise.
According to Tabatabaei, (2017) has states that the effective handling of operation
management is very helpful in order to increase firm productivity and profitability. It is referred
as complex set of management activities involved in process of planning, organising and
controlling of operation of business in manner to achievement of objective of organisation.
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As per the view of Zurich, (2017) has sated that operation management is very
important tool in order to improve productivity which is very helpful in order to have flexibility
in financial service in entity, and working efficiency of business enterprise by meeting customer
priorities and their expectations so they can be satisfied with the performance of business
enterprise.
According to Haynes, Nunnington and Eccles, (2017) has said that the operation
managers perform their activities in manner to provide effective ideas and technologies to
increase productivity by working efficient and help in having reduction of cost. It is also helpful
in manner to understand the customer needs by enhancing product quality and improve
customer service.
As per the view of Tabatabaei, (2017) has said that the operation management is the
multi disciplinary function which give it majors focuses on managing all the operational
management. They take all activities in consideration so that effective solution can have to earn
maximum profitability and productivity in business.
According to Ribeiro and de Sousa Jabbour, (2017) has said that operation management
plays important role in manner to have development in their products by taking effective
determination between various good and services. It is a kind of cross functional decision
making process. The operation manger perform hierarchy process in term to make any
development in their product. They used to interlink with marketing. Financial and operating
plans so product can be successfully launched.
As per the view of Niinomi and et.al., (2017) said that the operation manager plays
effective role in manner to managing the work of whole system. They can take this process into
action by motivate people to have their participation so there can be improvements in
organisational performance. The work participation and teamwork are essential part in order to
run successful operation which are defined in following manner are as leadership, training and
culture.
According to Haynes, Nunnington and Eccles, (2017) has said that efficient business
operation are important tool in manner to achieve competitive advantage. In this manner they
can gather the attraction of wide range of customer. The various factors like goods, quality,
price, product variety etc. are influenced by operation and action of business enterprise.
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As per the view of Chabot and Nirula, (2017) has stated that the scope of operation
management is referred as taking decision in relation to design planning and management of
various factors to perform in a manner which can affect the operation of business enterprise.
Thy should take effective decision in order to perform business function in well and coordinated
manner.
MAIN BODY
1. Define mission of rapid lube.
The mission of Rapid lube are defined in the manner as to provide faster, reliable,
superior preventive maintain and better services in relation to interior cleaning within customer
friendly environment (Ribeiro and de Sousa Jabbour, 2017). The main object is to deliver better
service to them so that need of customer can be satisfied and organisation can earn better
productivity and profitability. To deal with competition they should maintain and take steps in
order to create streamlined working environment. The main object of Rapid lube is to provide
effective and profession services with economical rate in order to ensure the trust of customers.
2. Description on Rapid lube strategy which is helpful in order to gain competitive advantage in
market.
The various process are to be taken into action in order to bring competitive advantage in
operation management are as-
Product design- They adopt narrow product strategy in order to define specialisation of
individual in specific task. This is very beneficial in order to provide high quality service to
their client. The main aim is to give lubrication, cleaning and oil changes service to up to three
cars at a time (Zurich, 2017).
Quality management- the proper quality standards is need to be focus in order to make this all
process effective. The employees are wearing neatly dressed and they properly trained from
Rapid lube school. They should provide services in relation to maintenance of high repetition of
work, good and effective personal selling and expert use of handy manuals.
Location strategy- The place should be in spotless environment. The place should be
convenient as per the surroundings (Runde and Deere & Company, 2017). The other firm are
less focusing on working environment. The main object of this firm is to reach to large number
of person.
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Layout design- the rapid lube forces on process oriented activities. To provide faster service
they need to perform activities in manner to perform task in relation to lubrication which is very
helpful in manner to wastage of resources or to take effective steps in order to provide speedier
service to their customers.
Human resources- The human resources' strategy is focusing on replace new candidates with
existing worker of the company. They should also focus on activities in relation to provide
effective training, skills to their workers. In this manner they can effectively perform their
activities.
Supply chain- They should also perform their activities in timely manner. They are taking
effective steps in order to maintain good relation with their partners so that they supply raw
materials to them in timely manner the production activity of this firm is largely dependent on
chain of supply management (Wang and et.al., 2017). They should use good quality of
equipment in order to satisfy their customer in large manner.
Inventory- to maintain the high turnover they should need to focus on inventory investment
services. With the help of this kind of procedure the Rapid lube are not work in manner to affect
the quality of inventory, they also replaced their equipments at the time of unforeseen
circumstances.
Maintenance- the equipment should be maintained in order to this little preventive action is
required (Ribeiro and de Sousa Jabbour, 2017). This firm is having many kinds of
differentiation from their competitors because they provide fast, reliable service to their client
with superior service within affordable price. This kind of activities are very helpful in manner
to achieve competitive advantage over their competitors.
Scheduling- the Rapid lube are focusing on providing service in timely manner by effective
using of human resources services to meet the customer schedules. It is very helpful tool in
order to maintain customer relation (Haynes, Nunnington and Eccles, 2017).
Process- The main process of Rapid lube is to give their focus on doing well job in order to
gain high amount of profitability and productivity to firm. This can be done in effective manner
by using of efficient use of human resources services.
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3. Description on increment in productivity over their traditional competitors in manner to
measure productivity in industry.
From last many times the Rapid lube is taking various effective steps in order to
differentiated themselves from their competitors by providing effective and reliable services to
their customer with economical service in customer friendly environment. The important factor
are need to be considered in order to determine success in automotive industry. Such steps are
to be taken with expertise and specialise individuals (The mission of rapid lube, 2017.). The
working of Rapid lube is much more productive than their traditional competitors. They are
taking various steps in order to provide effective training to their students so there student also
have betterment in their knowledge. In this kind of organisation the productivity can be
characterized by working in timely manner in order to maintain minimum standard. They are
taking various steps to provide professional service to their customer so they can become more
successful other than their various competitors.
4. Personal reflection on Rapid lube case study.
From this case study I have learned that operation management strategy is very helpful
in manner to provide effective services to their client. I have focused on various activities which
is very helpful in order to provide faster, reliable services to their client. This thing can be
possible by effective formulation of strategy in order to performs function like oil changes,
lubrication and interior cleaning in a spotless environment. I have examined various factors
which is helpful in Rapid lube, operation management many factors are to be considered in
order to cope up with competitive advantage in market.
CONCLUSION
From the above report it has been concluded that operation management work in manner
to perform various function like supervision and coordination of work so that production of
goods can be effective. The present report focuses on activities like Mission of this case study,
strategy for having competitive advantage and there various competition. This assignment is
very helpful in order to define the need and expectation of consumer. This firm is having many
kinds of differentiation from their competitors because they provide fast, reliable service to their
client with superior service within affordable price. Operation strategy on Rapid lube, it has
covered huge market and performs function like oil changes, lubrication and interior cleaning in
a spotless environment. The main object is to deliver better service to them so that need of
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customer can be satisfied and organisation can earn better productivity and profitability. The
following things are to be considered as Mission, strategy and productivity function of rapid
lube industry.
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REFERENCES
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Haynes, B., Nunnington, N. and Eccles, T., 2017. Corporate real estate asset management:
Strategy and Implementation. Taylor & Francis.
Niinomi, T., Takao, K., Yanai, N., Suzuki, Y. and Miyajima, Y., Mitsubishi Heavy Industries,
Ltd., 2017. Operation management device, operation management method, vehicle,
vehicular traffic system, and program. U.S. Patent 9,744,981.
Peng, J., He, H. and Xiong, R., 2017. Rule based energy management strategy for a series–
parallel plug-in hybrid electric bus optimized by dynamic programming. Applied
Energy.185. pp.1633-1643.
Ribeiro, D.A. and de Sousa Jabbour, A.B.L., 2017. Operation management for a low-carbon
economy&58; a literature review on stakeholders, barriers and motivations. GEPROS:
Gestão da Produção. 12(1). pp.193-210.
Runde, J.E., Deere & Company, 2017. Vehicle operation management system with automatic
sequence detection. U.S. Patent Application 15/589,667.
Tabatabaei, S., 2017. A probabilistic neural network based approach for predicting the output
power of wind turbines. Journal of Experimental & Theoretical Artificial Intelligence.
29(2). pp.273-285.
yunusa-kaltungo, A. and Sinha, J.K., 2017. Effective vibration-based condition monitoring
(eVCM) of rotating machines. Journal of Quality in Maintenance Engineering, (just-
accepted).
Zurich, L.B., 2017. Service Operations and Management.
Online
The mission of rapid lube, 2017. [Online] Available through: <
http://www.expertsmind.com/library/what-constitutes-the-mission-of-rapid-lube-
51256987.aspx>. [Accessed on 27th September 2017].
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