Operation Management Report: Starbucks and Greggs Comparison

This report provides a comprehensive comparison of the operation management strategies of Starbucks and Greggs. The analysis begins with a Four Vs analysis (Volume, Variety, Variation, and Visibility) of both companies, followed by an examination of their performance objectives. The report then delves into the design analysis of each company, exploring the layout and customer experience. Part B focuses on Starbucks' global operations, its macro-environment, key requirements, and challenges. It includes an analysis and evaluation of a chosen operational area, followed by recommendations and a conclusion. The report highlights key differences in their approaches, such as Starbucks' focus on customer experience and Greggs' emphasis on efficiency and value, providing valuable insights into their operational strengths and weaknesses.

OPERATION MANAGEMENT
Name of the Student - HASAN
Name of the Instructor
Course Code
Date
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BPP Coursework Cover Sheet
Please use the table below as your cover sheet for the 1st page of the submission. The sheet
should be before the cover/title page of your submission.
Programme MSc Management with Streams
Module name OPERATION MANAGEMENT
Schedule Term Spring 2020
Student Reference Number (SRN)
Report/Assignment Title
Date of Submission
(Please attach the confirmation of
any extension received)
27/APRIL/2020
Declaration of Original Work:
I hereby declare that I have read and understood BPP’s regulations on plagiarism and that this is my
original work, researched, undertaken, completed and submitted in accordance with the requirements
of BPP School of Business and Technology.
The word count, excluding contents table, bibliography and appendices, is words.
Student Reference Number: Date: 27/04/2020
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Table of Contents
Operation Management Paper.............................................................................................4
Part A- Comparing the Operations of Starbucks to that of Greggs.....................................4
1. Four Vs analysis of Starbucks and Greggs......................................................................4
Volume:...........................................................................................................................4
Variety:............................................................................................................................5
Variation:.........................................................................................................................6
Visibility:.........................................................................................................................6
2. Performance Objectives Analysis of both the companies...............................................7
3. Design Analysis...............................................................................................................9
Starbucks Design Analysis..............................................................................................9
Gregg’s Design Analysis...............................................................................................10
The Operations of Starbucks.............................................................................................10
Part B.................................................................................................................................10
Overview............................................................................................................................10
Starbucks global operations strategy and surrounding macro-environment......................11
Key requirements, capabilities and challenges..................................................................12
Analysis and evaluation of chosen operational area..........................................................14
Recommendations..............................................................................................................16
Conclusion.........................................................................................................................16
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References..........................................................................................................................18
Operation Management Paper
Part A- Comparing the Operations of Starbucks to that of Greggs
1. Four Vs analysis of Starbucks and Greggs
Four Vs stand for Volume, Variety, Variation and Visibility. In this part of report we
present the comparison analysis of the four Vs operation of Starbucks and Greggs. It is shown
below in details:
Volume:
Starbucks is the world-famous coffee brand and this company has its spread throughout
the world. It has a high market volume. Since the year of 1971, the company served the top
quality of coffee, and every year it has grown as the advanced retailer roaster. It has more than
fifteen thousand coffee shops throughout the world and a large part of these shops are situated in
the United State. Its overall objective is to proffer its clients the most reliable merchandise as
well as consumer movement whilst combining this among their retailing systems of which need
them including cultural, environmental plus economic responsibilities including interests in the
cities in which people do enterprise. On the other hand, Greggs is serving the same type of menu
as Starbucks. This is also a popular brand as Starbucks and holds a large volume in the market. It
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started the journey since the year of 1964 a small bakery and now it establishes itself a large
brand called the "Greggs & Bakers Oven". It has more than a thousand shops as well as multiple
numbers of large factories in the United Kingdom. The yearly turnover is above £400m
including more than fifteen thousand representatives(Atzori, Shapoval and Murphy, 2018, p.15).
Greggs has always stayed a client-cantered organization investigating to create excellent wares in
addition to settings that permit purchasers to profit just as an incentive for their income and
profit.
Variety:
Starbucks holds a large amount of variety and various marketing mix is its shop. The
association proceeds or changes yield channels, wanting to build its business scope likewise
increment its business share. Starbucks has verity in its menu card, for example, a mix blend of
various coffee, enhanced flavors of teas, various amounts of food, soda pops, pastry cuisine
items, and so on. Starbucks Coffee Company's product blend is a result of times of market
change. The organization likewise has a persistent item revelation strategy that endeavours new
products to draw in just as hold more customers, especially because the organization must
acquire an alternate gathering of clients the worldwide business. Accordingly, that segment of
Starbucks' promoting blend incorporates refreshments, nourishments, including wares that are
astutely picked or made to serve the requirements and decisions of target clients. Greggs has an
assortment of items, for example, a variety of breakfast, sandwiches, pasta, plates of mixed
greens just as soups, the assortment of beverages and snacks. Hence both the company holds a
large variety list in its menu card.
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Variation:
In this part, we discuss the variations of both companies. Starbucks variation report
expresses that to manufacture Starbucks as the ideal purveyor of the most costly beverage in the
business while keeping our solid feelings while we get. Others have investigated during their
record to achieve this objective through a few basic sources that incorporate love, pride,
assortment, flawlessness, energy, just as want to create an environment, stock, including
extraordinary client information. Then again, Greggs remembers a scope of variety for their
provincial items and nourishments with roughly twenty-five things that follow in explicit regions
(Clements, 2019, p.45). A Gregg's agent expressed: that their local ice cream parlour had the
limit concerning making their few items that showed up in any neighbourhood Gregg's
shortcomings.
Visibility:
The exchange stores or the shops of Starbucks are naturally discovered exceptionally
taking off client traffic. It has been discovered just as strongly as well as in noticeable
circumstances with the adaptability in showcase size. It includes the design of the Company puts
in the retail properties in the phenomenal nation just as off-thruway spots to serve an
increasingly broad exhibit of customers outside bigger urban organizations additionally extra
increment brand acknowledgment. However, the Greggs store bolsters association with particular
goals for resource organization; this training empowers their directors to become total clearness
of our creators including employments as indicated by for receptive attempts to be made speedily
just as productively. The training decides how a few organizations are driving likewise quite
accommodating review reports. They needed a technique that introduced intensive transparency,
quick information move, just as planning to increase the visibility factors throughout the market.
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2. Performance Objectives Analysis of both the companies
In this part, we present the analytical view of the operational performance of the
company Greggs as well as Starbucks. Greggs holds the high quality of the performance
analysis and they are the holder of a large amount of the improved supply chain management.
They operate throughout the world and they can make substantial, freshly cooked food available
to everyone at a high price in a remarkably aggressive business community. They can proceed
with their consideration or they present themselves jogged on the purchaser, giving the
assortment of the various food items as indicated by clients' decisions by keeping up their own
coordination venture (Copland, 2017, p.201). Thus stall the organization centre around the
distinctive thing. Greggs also incorporates assorted tasks for keeping up their profits with
development as well as the annual income in the present commercial or market condition. Now
we come to the performance analysis factor of the Starbucks operational as well as a marketing
situation. Starbucks is related to the original design of several choices of the company's
operations management. The operational management of Starbucks holds approximately 10
choices regarding their service fields’ profession where the firm’s management must progress
particular company objectives. Starbucks highlights included treatment for its benefits such as
administrations. The determined number is associated with the association's general separation
all-inclusive methodology, at the same time with its honor valuing approach (Devia, Aisjah and
Puspaningrum, 2018, p.165). Starbucks additionally utilizes an exceptional situation in quality
administration. For instance, we can say that the association precisely sources its espresso seeds
from drink makers who conform to Starbucks' quality rules. Procedure and limit execution is
endorsers of Starbucks' advantage and benefits. The organization's strategies are incredibly
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powerful, as noticeable in its shops. Additionally, Starbucks upgrades volume including space
usage by making rules to coordinate changes in order.
Starbucks' operational plan focuses on urban markets, especially these with an
extraordinary heart just as privileged inhabitants. Generally limit of its shops is in thickly
populated urban areas. The operational diagram structure of the Starbucks amplifies item stream
profitability of the company. It further advances a neighbourly just as an inviting atmosphere to
meet the organization's hierarchical learning. Starbucks' contraption organization consolidates
hierarchical involvement with all parts of the market. This hierarchical culture influences the
representatives' first methodology that considers for Starbucks craftsmen (Garthwaite et al.,
2017, p.56). Starbucks Coffee's administration of the store network is spread all through the
world, even though the prevalence of the organization's drink seeds creates from makers in
developing nations. Stock administration of the organization Starbucks is related to the
association's store network just as various familiarities. At the Starbucks shops, stock
administration requires building mechanization just as standard checking. Starbucks rehearses
programmed just as manual booking techniques for its different business undertakings. The
gathering likewise uses adaptable projects for control labourers. Starbucks keeps its common
resources inside devoted series of administrators arranged for overseeing structures just as
material, and third organizations that permit bolster help.
Hence we can see that both Starbucks and Greggs hold a great performance in the market
and create a competitive situation for each other. That will help both of them to focus more on
the product quality as well as their operational service including the customer service process.
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3. Design Analysis
Starbucks Design Analysis
Starbucks keeps up the idea that their coffee store ought to be a meeting place to get hold
of a bond with friends and families. Their shop structures remain grounded in their espresso
culture, just as our affiliation ingestion in addition to ecological stewardship purposes. So our
photos show the nature of a store's including neighbourhood just as help decline ecological
results. Starbucks shops follow the trade causes of their first shop with high quality wood
shading concrete or tiled decks, mineral furniture including processing plant propelled light.
Long group tables and wooden shades are placed just as club seats are put in the shop. They use
splendid just as space like with enlivened furniture in addition to socially suitable materials to
manufacture a tranquil and present day discharge from the commotion of this quick paced
condition. The theoretical thought of the stores is various conditions delivered by their
originators to develop new and new advancements inside the coffeehouse. As well as Starbucks
gives one of the most appreciatable client care forms as they accomplish fantastic work by
causing their shopper to accept they care for the clients. Starbucks causes this by recalling their
styles and their applications to which buyers to react well to. The regular Starbucks darlings visit
the shop around six to seven times each month. In processing, that genuine client will visit their
shops for in excess of fifteen times each month, which gauges for the percent of their clients.
Starbucks constantly is performing to fulfil their client and accepting client input to deliver new
outcomes. By taking care of client requests in addition to approaches, they are equipped for both
fulfil need and increase on before hidden prospects. Starbucks constantly committed to their
client and delivering new items additionally execute various thoughts dependent on shopper
input.
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Gregg’s Design Analysis
Greggs presents buyers with snappy in addition to cordial help, fixing challenges and
issues without a grievance just as value playing out each day as a great day by repaying them for
their responsibility and giving our goals with the populaces that they serve. They are rehearsing
their new stores to where their purchasers expect them to be, expanding selling hours in addition
to eventually developing increasingly more agreeable adjacent to their persevering days. Then
again, Greggs comes to a great extent from the beginning of their excursion, roughly eighty years
back. Their shop configuration identifying with Greggs' conventional culture, just as striking
dark and red dresses for the group, some of them, make pizzas in addition to sandwiches before
customers appears to be brilliant. The enrichment, just as execution, are upmarket related with
customary Greggs; subsequently too are astonishing of the 70% new product lines. Those are on
promoting neighboring stalwarts like hotdog rolls including pasties, which disperse at the
equivalent incentive past the arrangement.
The Operations of Starbucks
Part B
Overview
In this part, we choose Starbucks to prepare the operational analysis paper. Starbucks
guarantees incredible item assortment, administration dedication, including extraordinary
production network. The executives of administrations are significant pieces of business
increment, benefit, and manageability. The motivation behind their store material the executives
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is to create high-calibre, trustworthy outcomes including guidance at Starbucks stores. They have
changed their business share, richness, such as benefit, to make their consumer loyalty and they
likewise track their clients' reviews. Starbucks has created these showcasing organizations by
sparkling in administrations organization. They have planned their extraordinary production
network transmutation plan including the ideal advances. It would rebuild the clarity in the
inventory network including exactly determined handy purposes (King and Lawley, 2016, p.
77). The company's operation management would decrease costs while expanding administration
quality levels. Also, it would comprise the establishment for keeping up just as improving
production network capacities into the up and coming time. The company holds some of its key
objectives to establish the brand throughout the world and continue their business successfully.
Those key objectives include an optimal operational environment without unnecessary
complexity, proper sustainability methods, creating innovatory as well as a variety of products,
etc. Starbucks includes the record-keeping process, as well as they, also add the cost estimation
process in the operational methods. The great extent critical issue in the fulfilment of Starbucks
has everlastingly been its client information, just as more than the period, it can use the
Starbucks store network to remain as well as also to improve client satisfaction while
increasingly dependable driving their inventory network cost (Lin, 2019, p.98).
Starbucks global operations strategy and surrounding macro-environment
Starbucks holds a renowned position in the global market place. Starbucks ' global
market strategy appears to continue an instance of globalization. The company holds the
thoughts that are mixed completely the system. As Starbucks has expanded all through the world,
it has become something that did an Italian idea, for example, the assortment of cappuccino just
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as coffee made American just as joined it including convictions from the world, changing and
developing. Starbucks did that as a way to create just as remain; reacting to solid resistance
likewise realizing what works in a single space. That can be sold during the entire administration
in regard to the store network. All new range consolidates idiosyncrasies that are at last sold into
the working experience it proceeds with just for that of Starbucks. Starbucks' neighbourhood
arrangement is planned primarily to have the help and return enthusiasm among its objective
business incorporates choosing just as preparing master board servers approached baristas for
preparing purchasers with respect to Starbucks' training drink bottles additionally associated
products in addition to for creating clients including a clarification to get a break of their working
days in a delightful situation. The company holds its operational strategies properly in the macro-
environment also. They spread a wide range of business-environment & facing issues regarding
the political, practical, cultural, technological, environmental plus legal situation, which can
impact the business (Martínez Puente, 2017, p.67). This analysis structure expresses the various
important consequences on Starbucks depends on features of the unknown or "macro-
environment". Notwithstanding its modern business management, Starbucks necessity maintains
watching it's forgotten or macro-environment. Despite its cutting edge business the board,
Starbucks need keeps up watching its overlooked or large scale condition.
Key requirements, capabilities and challenges
Starbucks is the best and famous coffee brand. Although relative organizations were
underneath its genuine rate for the underlying two pieces of the year, in the third division
Starbucks' comparable deals increment coordinated desires. In addition, its riches have reliably
expanded at an exceptional time in the time. Be that as it may, all the things haven't improved the
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