Operation and Project Management Report: Business Analysis, Principles

This report delves into the core concepts of operation and project management, using Barker and Stonehouse as a case study. Part 1 of the report examines the definition of operations versus operations management, reviews the implementation of operation management principles within the chosen organization, and critiques their effectiveness. It also explores continuous improvement philosophies and the application of Lean principles. The report offers a continuous improvement plan with recommendations. Part 2 focuses on project management, including the project lifecycle (PLC) stages, project methodologies, and an evaluation of the PLC's effectiveness. It also examines the chosen organization's objectives, including cost reduction and workplace productivity. The report emphasizes the importance of strategic planning and the application of various management tools, like Six Sigma, to enhance operational efficiency and customer satisfaction. Overall, the report provides a comprehensive analysis of operation and project management best practices within a real-world business context.

OPERATION AND
PROJECT MANAGEMENT
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TABLE OF CONTENTS
Table of Contents
TABLE OF CONTENTS.................................................................................................................2
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART 1............................................................................................................................................3
1. An Introduction of chosen organization:.................................................................................3
2. An explanation of operation Vs. operation management:.......................................................3
3. Review and critique over implementation of operation management principles....................4
4. Analysis of operation management of organisation................................................................5
5.Discussion of continuous improvement as a philosophy and describe the Lean principles.....6
6. Continuous improvement plan along with justified recommendations for improvement.......7
CONCLUSION................................................................................................................................8
PART 2............................................................................................................................................9
1. Project Title..............................................................................................................................9
2. An overview of the case study you have been given...............................................................9
3. An explanation of each stage of the PLC that applies to your selected project.....................10
Project initiation......................................................................................................................10
4. Project planning.....................................................................................................................12
5. Project closure........................................................................................................................14
6. Analysis of the project methodologies and tools used...........................................................15
7. Review and critically evaluate the effectiveness of the PLC in application to your project
using the appropriate theories models and concepts..................................................................16
REFERENCES 16

INTRODUCTION
Operation management is process of managing business practice to increase level of efficiency
within a business organization, operation include management of material, labour and final
goods to maximize the profit of firm. This study is based on Barker and Stonehouse, this is one
of the largest furniture brand in the UK operating customize range of furniture products (Jay and
Barry, 2016). This report will discuss explanation of operation vs. operation management and
critical implementation of operation management in the selected organization. Later this report
will discuss operation management lean principles and continuous improvement philosophy. At
last, this report will discuss recommendation to improve operation management in the business
firm.
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MAIN BODY
PART 1
1. An Introduction of chosen organization:
Barker and Stonehouse is one of the finest furniture brand in the UK dealing in customize
furniture products, this company have powerful operation management capabilities allowing
them to deliver high quality of furniture products in provided time. Barker and Stonehouse have
capabilities to cover market demand, this brand has footprint in furniture retail market of the UK
(Barker and Stonehouse, 2022). This furniture brand also has global footprint and demand,
however, due to low speed of growth, Barker and Stonehouse unable to sell their products in
other nation. Located in Stockton-on-Tees, UK, this company is focusing on increase their
operation unit and expanding market.
2. An explanation of operation Vs. operation management:
Operation is process of converting raw material into finish goods, operation management is
critical process in which management of overall business activity is been performed. Operation
may include those activities in which crafting of product is performed, operation include method
and technique to develop something (Barnes, 2018). However, overall management of business
often call operational management in which every department is effectively managed by the
manager and often provide further strategies for business growth. Explanation in comparison,
these are:
Comparison
Basis Operation Operations management
Definition: Operation is process of
developing something, this
may include converting raw
material into final goods
which include operation
activity.
Operations management is
process of overall managing
business unit and department,
operation management is term
used to manage business
practice and different
department.
Function Operation is responsible for
producing product and
Operation management is
responsible to manage whole

delivering it to the consumer,
this function include sub
function as well.
process, main function is to
allocate resource for operation
in each department.
3. Review and critique over implementation of operation management principles
Operation management concern with administration of the business functionalities and practices
to develop the greater level of efficiency within organisation. It concerns with transforming the
materials or resources into goods and services that helps in maximising the profit rate of
organisation (Apeji and Sunmola, 2022). Barker’s and stone house is leading recognised
furniture retailer of UK, they always show major concern regarding managing their operations
that is why they stand stronger in the market with their unique products and prospective services.
Company’s operation management process are as follows:
Taylor’s theory of scientific management: Basically this theory gives the idea as there is only
one right path to do anything, it gives the information that assists the organisation to better
allocate their resources so best and maximum utilisation can be achieved. Implementation of this
also enable to do better quality management that further guides in strengthening the
organisational relationship with employees. Barker’s and stone house also uses this technique
that helps them at greater extent, but somehow implementation of this management concept costs
a lot as well as workers can be easily replaced with new technologies that creates the
unemployment chances.
Lean production: It is a methodology that emphasising on eliminating the waste. Although this
concept is applicable to all kind of organisations, thus barker and stone house also follow this
concept, they have achieved greater success in their operation because of it. somehow company
have managed their waste produced in their operational tasks. However, lack of strategic focus
and harnessing lean process has created several problems for the company. Hence it is important
to formulate better strategies that can be deployed along with it so better operational outcomes
can be reached.
Agile manufacturing: It is a manufacturing techniques that helps in rapid responding to
consumer queries, it tends to transform the speed and agility into better competitive advantages
(Gomes and et.al, 2020). It provides the interesting way to develop the competitive edge, that is
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why barker and stone house follow this process for better retaining their potential consumers.
But sometimes company fails to manage the process because of this agile process already
product lifecycle become short.
4. Analysis of operation management of organisation
Every organisation aims to move forward with proper strategies and plan that can help them to
achieve their desired goals and objectives. Barker and stone house also works on continuous
improvising their operations so that they will be benefited with lots of market opportunities and
better consumer response towards their products and services. Company’s desired business
objectives are to maximise their profitability by providing better and affordable products and
services to consumer, they are also aiming to work on cost reduction in their operation so that
saved money can be used in another projects (Anuar and et.al, 2020). One of the main objectives
of company is to maximise their workplace productivity and to makes all employee able to carry
out any task in better manner so quality can be reached. Company have proper operation
management which enables them to achieve all their prospective objectives- for example to
increase their workplace productivity they provide training and development facilities to their
workers at constant basis, it helps their employees to enhance their knowledge and it will reflect
in better project outcomes.
To achieve their consumer retention and their satisfaction with products and services
company is working with new ideas like to implement artificial intelligence at workplace so that
it will help in using reliable information for better decision making. As well as AI bots will help
in providing real time solution to consumer queries so better customer experience can be
achieved. For example, regarding company’s waste reduction objective, they have implemented
lean management that helps them to properly manage their system so waste can be reduced. They
have also implemented the sustainable solution like to connect with local vendors to support
community, as well as constantly working on reducing their energy utilisation so that
environmental waste can also be reduced.
5.Discussion of continuous improvement as a philosophy and describe the Lean principles.
Continuous improvement is the philosophy that is used by number of businesses in order
to improve the functioning of a business and improvise the ways of doing business. It involves a

lot of investigations and the tests used to identify the best method of making a business function.
This is generally done with an aim to get better results and great outcomes for the company. Here
the company Barker and Stonehouse should also use this philosophy to determine the best for
itself and work in a much efficient manner in the market of UK. This continuous improvement is
the concept Kaizen business philosophy. It pays focus on the improvement rather than fixing the
operations of the company and changing the behaviors first and not the process of doping work.
The philosophy provides all the good for a business and has a principle that itself motivates a
business stating, if the business is not failing that means the business is not trying hard. This
philosophy is widely used from the businesses all over the world.
Six Sigma is an approach that focuses on management of a team and helps in eliminating
the defects and the wastage of the resources done. The tool helps in reducing the time, and
saving the effort and the talent for the team and helps to maintain the quality in all the
functioning. When the last resource or the product does not offer any value, it makes the resource
and the product a big waste according to the six sigma (Ani and Akmal, 2020). Here the
company can also focus on adopting the six sigma in its operations as it will help the company to
make the use of its resources effectively and efficiently. This will also make the company to
reduce its costing and save its resources for the purpose of future use. The tool six sigma also has
5 principles namely:
Work for customers- This principle is concerned with keeping the customers as priority. This
very principle hold good for every business organization as when a business is customer oriented
it actually leads the business to a bright future (Psomas and Antony, 2019). Barker and
Stonehouse should also focus on keeping the customer first and work accordingly to satisfy the
customers more with their products.
Identify the problems and then focus- This is the principle which help the businesses to identify
the main problem that hinders the growth of the company and then work on it to eliminate and
improve its functions.
Remove variation- According to this principle the business should concentrate on eliminating the
defects in the company;s functioning that can affect the growth of the company. Barker and
Stone should also focus and eliminate the variation from its operations to gain Good results.
Communication clarity and train the members of the team- This a principle focuses on improving
the communication in the organization as it is the key towards the success of the company. With
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the company can improve its communication and eliminate the hidden conflicts that arises in the
company and hinders the growth of the company. This will also increase the productivity of the
company.
Be responsive and flexible- This principal concerns the flexibility. In order to be successful a
company should be flexible enough towards the changing environment. This will make the
company reach new heights.
6. Continuous improvement plan along with justified recommendations for improvement
From the overall analysis of operation management of organisation, there are some areas
which company need to focus more like proper distribution of duties among team members and
to make out best utilisation of the resources in every aspect. Therefore, continuous plan and
recommendations for the barker and stone house are as follows:
TQM: Total quality management is helps in reducing and analysing the errors which further
helps in preparing the strategies that works against such error’s. major advantage of this process
is that it helps in reducing the cost and greater profitability can be reached (Benmoussa and
Jarašūnienė, 2022). It has drawbacks too which is leads to conflict among employees and
management. hence, barker and stone house company can proceed with applying this process, it
is important for them to make sure that this process should be transparent so no conflict situation
will be arising.
Lean six sigma: It is a focused managerial process which seeks to improvise the performance
just by reducing the resources waste, it is one of the important process that helps the business in
their waste reduction so sustainable goals can be achieved. Its advantage is that assists the firm to
enhance their quality control that results in better products and services. Long execution time is
one of its major drawback as well as it is quite expensive. Thus, barker and stone house company
can proceed to use this process but they have to formulate all strategies that can be implemented
along with it, they also need to ensure about its cost factor so make all employees to carefully
use it.
ERP: Enterprise resource planning is a software that is design to assist the organisation to
automate their functions and to better manage business core activities (Tokar and Swink, 2019).
Its major benefit is that it provides the better access to consumer information so services can be
customised according to it. its major drawback is that it has complex data conversion as well as

requires a thorough training. It is suggested to barker and stone house to better implement this
software and to hire technical specialist to deal with such software.
CONCLUSION
This report has discussed operation and operations management and its importance in the
business organization. Later this report has discussed explanation and comparison between
operation and operation management including tabular comparison. Later this report has
discussed critique and review of implementation of operation management principles within
selected business organization including certain type of principles. Later this report has discussed
operation management requirement within the chosen workplace. At last, this report has
discussed continuous improvement plan and key recommendation to the chosen business
organization in the process.
PART 2
1. Project Title
This project title has been generally the name and/or the title regarding the project which is being
carried out by a specific organization, team-group or an individual person too. The project title
seems specifically considered as the appropriate or justifiable if the allover project or its
assignment which is being performed upon is precisely described by the topic in particular. With
the project topic/title the stakeholders would be able to understand associated major objectives or
goal of desired project which is being worked upon. Relative title of the project in specificity is
“not for one, but for all”. Such a particularly designed name implies that a firm and the personnel
within a firm in particular basically work for its customers of mentioned company or business
institution. Although sometimes it gets necessary for such company to function for diverse
people who seem to be working for firm who are its employees of this company. Thereby, such a
project in specificity emphasizes on the developmental growth along with the productiveness and
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well-being concerning the workers which will substantiate the inclination regarding the
employees for the company, that will furthermore increase their performance levels too and
therefore the interest regarding the customers for the company would also improve and augment
in particular (PETIT, 2021).
2. An overview of the case study you have been given
The particular case study which has been provided states specific situation regarding a huge
organization that has famous brand name and particularly is also extremely well-known
concerning varied work that it has facing faced by workers of the firm or organization in
particular including moving towards applicable solutions is conducted. Such issues which are
faced from the staff side are foremost, during the time of specified lunch break entire staff seems
to transfer from the jurisdictional premises which shapes the situation plus the area is congested
in conjunction with being chaotic at particularly same time in reality, so eliminating that seems
to be the main problem that the aforementioned project seems to be aiming at to resolve and then
support the staff midst developing certain lifestyle which seems healthy is even important to
lessen the levels regarding staff absences and hinder relative consistent rate concerning
productiveness and efficacy of work pertaining the staff. All these things would assist the staff
including the company too (Irfan and et.al., 2020). Thus, it seems a win-win situation.
3. An explanation of each stage of the PLC that applies to your selected project
Project initiation
The term Project initiation in specific is regarded as the first or the advent of any kind of project
in specificity. In such phase various questions concerning the project get specifically answered
within context. Mostly the aims plus objectives regarding this project which is being conducted
within context are described including the document of business case is also prepared in given
scenario. The aims plus objectives along with the attached business plan regarding this specific
project have been specified further (Onalaja and et.al., 2018).
Aims
To recognize ways with which the transferring of the entire staff during mentioned lunch
break could be reduced through which its employees could be able to adopt healthy lifestyle - a
particular case study available on “TVD”.
Objectives
l To examine the staff's needs within the organization.

l To lessen the movement regarding the employees starting from the premises at time of
lunch break for resolving congestion issues.
l To assist the staff for adapting hygienic lifestyle for reducing absenteeism in mentioned
company plus also for CSR.
l To suggest ways with which most suitable methodologies could be implemented plus
sustained in the company.
Business case
Name of Project – “Not for one, but for all”
Sponsor of Project – Project and Programme based Office members
Approval date – 5th October
Last revision date – 6th October
Contribution towards business strategy-
The main strategy of the project consists of improving the degree of inclination
comprising productiveness and effectiveness of entire staff in the company. The new tactics for
lessening congestion plus absenteeism will raise this in particular (Siltaloppi and et.al., 2021). In
actuality the major issue here too regarding is that the task that has been provided is suitable and
adequately efficient too, thereby those people who seem responsible for such in particular who
are the workforce personnel regarding the company requires to be acknowledged and also should
be taken proper care of through the perspective of the organization in particular (Daddey and
Watt, 2021).
Options that are to be considered-
 Making different time-oriented slots for workers of every department so that there
remains fewer people.
 Giving each staff person with 1 fruit infor lunch break at routine basis.
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 Improvement of medical facilities at site in case regarding emergencies there exists no
rush.
Benefits-
 Augmented levels of productiveness
 More effectual working
 Reduces confusion plus time management skills
Timescales-
The allover project conduction would require 3-4 months in actuality.
Costs-
The costs would not be great although not that negligible, it would take almost 2% of monthly
revenue scale of company.
ROI-
The Return On Investment is expected for increase by 15% on an annual basis in contrast to the
bygone year.
Risks-
This project seems straight forward for the initiation but the main risks are monetary and
budgetary theats and relative risks of losing desired returns. All these things would assist the
staff including the company too. Thus, it seems a win-win situation.
4. Project planning
← Term Project planning refers to way with which project is conducted and its goals to be
achieved. The time frame within which this project is achieved plus considered effectual is
decided including specially its resources which are required should also be specified.