Operation and Service Management Report: Tesco Business Analysis

This report provides an in-depth analysis of operation and service management, encompassing fundamental principles, theories, and their application within the manufacturing industry. It explores key concepts such as business process management, lean and agile manufacturing, and Six Sigma, emphasizing their significance in enhancing efficiency and customer satisfaction. The report also examines the potential of technology, particularly in supply chain management, and discusses supportive functions like purchasing, productivity, and distribution. Furthermore, it highlights the importance of quality management and employee involvement in fostering a successful organizational culture. The analysis includes a case study perspective using Tesco, illustrating how these concepts are applied in a real-world business context. This report aims to provide a comprehensive understanding of operation and service management for students.

OPERATION AND SERVICE MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
Principles of operation management................................................................................................3
Theories of operation management related with manufacturing industry.......................................4
Application of operations management technique...........................................................................6
Potential use of technology for supply chain management.............................................................7
Supportive function..........................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management concerned with the planning, organizing, supervising in the context of
manufacturing production and provision of services. Generally operation management refers to
the area of Management which is concerned with designing, controlling and the process of
production where redesigning business operation in the production of goods and services. They
are having the responsibility of ensuring that business operation are able to use few resources
which is needed and effectively in terms of fulfilling the customer requirements. It concerned
with managing the entire production of service system within the process that converts inputs
which includes the raw material labour energy and consumer into output in the form of services
and goods for their customers (AJAGBE and et. Al., 2016).
Principles of operation management
Some of the main principles for operation management which are going to discussed
father.
Reality
They need to stay focused on issue related which is to the trend techniques and tools in a
broad sense but universal solution is never there. Tesco used this principle in well manner.
Organization
In a business processes are interconnected same as the human biological system which
works together to keep a person alive. This means that there is requirement of an organization for
movement flowing which here the Tesco full fill this principle with high ability.
Fundamentals
Here is 80/20 rule in which operation management 80% relies for maintaining processes
and 20 percentage for new techniques tools and processes where the Tesco is applying this for
the better business.
Accountability
In an organization need to We ensure that things are running smoothly and the employees of the
organization do the work which they are supposed to do in that specific organization which
includes the process assigning responsibility measure Matrix and proper communication (Bhatia
and et. al., 2017).
Casualty

In this they need to find the source and route office shoes instead of knowing them and
solving. There is cost for everything so they need to address the problem root and then resolve it.
Here, the Tesco likes to maintain in high manner.
Change
It is the continuous process is we need to thanks for the innovation of technology which
tends to be better and for better so you need to be open to change and communicate the reasons
which helps the Tesco for the required customer needs.
Such type of the disciples which every organization needs to be based on for the proper
and smooth management.
Theories of operation management related with manufacturing industry
There are many process management theories and philosophies for operational management
which can help you to better manage the business which are going to discuss further (Weygandt
and et. al., 2020).
Business process management
This is the action which includes the continuous reviewing analyzing, optimizing,
automating and improving processes. Here, the Tesco should continue analyse their business and
try to find out the optimizing process which can leads to improving the processes which help in
creating the productivity with further monitoring for success or error which provide ideas for
improvement it and maximize the efficiency.
Business process re-engineering
It is the fundamental Swift is still how the business is currently operate by the business it
is the technology to redesign functions for creating organizational change entirely. In this Tesco
needs to use this technology for redesigning their function which can help in to give the services
to maximum people.
Lean and Agile manufacturing
For manufacturing and production which leads to decrease the cost and the ability to
satisfy their customers in shifting demands promptly. Where the use of technology and data
analysis for getting up to date in current functioning in which marketing designing production
and sales departments can all access the same data system for doing their job in the best way for
their customer.
Six Sigma

It is known as the methodology and tool which reduces the error rate in manufacturing process
which involves the studio fine analyse measure control and improve of a process where Tesco
can use the Six Sigma incidence of giving their best services and producing the productivity of
services which their customer should get the high level of services which is good for this
organization and for the community (De Schutter 2016).
Re-configurable manufacturing system
Due to sudden change in market and system where are configurable manufacturing
system which is designed to adopt in shift of supply and demand quickly where both of the
hardware and software are implemented in such design to handle this Swift adjust adjustment
when it is necessary. Tesco can use this system in manufacturing their services or to creating
their services.
Employee involvement
For designing and maintaining a company or organization culture which allows employee
involved their decisions because their involvement matters which creator more collaborative
productive and passionate workforce. Here, Tesco needs to involve their employee for getting
their ideas which can create a big difference in providing their product and services to their
customer (Ahmad and et. al., 2017).
Sustainable operation management
Operation Management is concerned with their sustainability of supply chain. Hindi
changing climate and globalization there is need of sustainable business practices where
businesses make the primary element for their proposition which helps the increment in their
bottom line or triple bottom line.
Behavioral operation management
This is a process which includes the sociology psychology funny video Social Sciences
economics together to see how managers have the ability to make the decision which looks like
how human system operate operational system which related to the rational behaviour which
creates inefficiencies.
Supply chain management
Generally concerns with over Singh the flow of goods and services which is related with
the supply of raw material to storage inventory and outputs. This process involves the movement
from the point of origin to to the consumption end. It is having the goal for minimizing their cost

waste and maximize the outputs which is related with the profit. The Tesco need to maintain
their supply chain management which can help in maintaining the raw material and the product
storage.
Application of operations management technique
Quality, Capacity and supply chain management
Quality set the one most important challenges in the business market is competitive and
the customers are more knowledgeable demanding able to share information about poor able to
share information about poor quality and they are prepared to complain about more poor quality.
Quality is defined as the aim of illogical condition of any business is generally need to facing the
new property advantage in the market where the quality is a basic chapter which includes the
channel of a new customer satisfaction without the quality there is no any need of your
expectations will provide the side of organization to the customers. So quality generally based on
the demanding process knowledgeable process and prepare a complaint about the poor quality
which is by side of organization and also with the help of our customers feedback (Schmidt and
et. al., 2017). While with concern of the Tesco the organizations go with which is generally
followed by meaning of company menu of organizations and the need of supply chain
management to fulfill the customers a product availability in the Marketplace generally a
marketplace is a place where the products are available to Tesco needs to be confined this and
transfer their product from the manufacturing in the marketplace where the products are
available and captured by the customers to supply chain management is a distribution channel in
which briefly discussed that away or a pattern by which the organizations fulfill and compiling
the need of customer by providing them sufficient product and services as they want and pursue
for the future references. The supply chain management there is a a SOP (standing of operating
procedure) which is generally followed by meaning of a nation in a concern to a smooth running
and a positive environment in the transportation chain where the manufacturer is producing the
goods and products for the customer and it's that I will be closed for the availability in the market
so number their concern to deliver the product in the market by of pattern the pattern is generally
followed are the manufacturing producing the product and the product is reliably available to the
wholesaler and wholesaler adjust distributing the meaning of super stockist and this after that the
super stockist transfer to the stock has (SU and et. al., 2016).

Potential use of technology for supply chain management
At the present time the supply chain management management is also linked to the
Technologies where the database management is one of the featured program of supply chain
management where the manufacturing producing their goods and product on the basis of the
market availability and the technological (CHEN 2017). Things are just evaluated and put an
hour in a data sheets where they have just distributed the part of market and their availability in a
different form and it will be regulated by the database management or the inventory stock as
which is generally a technological processes which is generally followed by meaning of
organization and companies to fulfill the needs and Expectations of customer.
Supportive function
Business operation is defined as a process for consistency in anything of the standard operating
procedure which is generally followed by the organization to compiling the product and revenue
which is established on the profitability of margin so every business plays a vital role to create
the profit through the business operations there are a lot of function which is generally followed
to make a high range of revenues and taking the manufacturing as the process generally these are
purchase functions productivity functions distribution functions accounting functions personal
functions and also research and development team which develop new Strategies and plan to
complete the business and take the competitive advantage through the business and also to
establish a new Financial Management and economic scenario to just know the revenues and a
profitable on a basis of numeric form to conduct and new plan with a new strategy to getting
more revenues and profit for the organization (Lan and et. al., 2019).
Purchase function
The first function of the business operation is the Purchase mentioned this describes how did you
will be the production and manufacturing in going on and on basis of economic term in this
functions the finance managers plays a vital role to providing the finance on the basis of the
Purchase function, In this context there is a simple thing which is generally followed by meaning
of organization to minimize the cost and exercise maximum control so in the context of Tesco
disposal of followed this procedure to maintain the military and equilibrium of the Purchase
functions in which they reduce the cost of the raw material and maximize the control. Which is
generally economic order quantity to determine the stock level and also the inventory system this

is entirely covered by the finance manager which are arranged availability of cash and the bills
and the Perch is become due (Joseph and et. al., 2017).
Productivity function
At this the productivity function is a second functions seasonally of abide by the
dominant position of the business activities and it is a set of continuous process the production
cycle depends largely on the basis of market place and the market marketing functions in which
the production is just evaluated in a result of revenues which is generally produced by the cells.
Distribution function
Distribution function is the third stage in which the goods and services are generally produced by
the manufacturing and how its really be available for the customers. So it will also says that is a
set of activity which is generally help in a customer to get a continuous flow in the market of the
product and Tesco fall for the following this technique at a past because they have their own cell
production house on which they produce many of product and services and their reliability
follow the standard operating procedure of distribution channel which is also called the supply
chain management. In a term of an atom of that so the cost reduction in the distribution function
is generally if activating and the manufacturing is lowered the efficiency of the province CNC is
maximum (Huang and et. al., 2016).
Accounting function
Accounting function is the major functions of the business operation where what are the
strategic and scientific arrangement of the record this is generally to control the flow and outflow
of the funds. Which is generally initiated by the company on the basis of their stock and Bond
was originally shared with the marketplace. So the efficiency of an organization can be greatly
improve with the correct recording of the economical data and numerous data which is generally
are taking advantage in the competitive advantage management.
Personnel function
The personnel functions is regarding to the employee this is generally of working in an
supranational environment in the context with Tesco the personnel have their own policy and the
backup provided by the management which is depend on the success of the failure of every
business activity so the personal function is very essential functions in the organization which
help in a manufacturing production distribution can a long way to providing the efficient task by
the manager and the organization can afford to pay and what they do in the organization.

Financial functions
The financial management and economics is a basic channel which is generally and
getting in a concept with the Tesco the development of the theory of Finance which is generally
based on the Economics of Finance team is generally followed the two way of Management the
microeconomics and macroeconomics generally the microeconomics defined as the economic
decisions of individual and the form where as the macro economics looks at what the economy
of the whole business and their units and what are the states are used in the operating lease
organization (Azad and et. al., 2020). So in the context with the microeconomics which is
generally help and of finance manager to developing decision models like what are the cost
volume and what are the profit.
CONCLUSION
As per the above discussion the concept and the principles and the area of Operation
Management are applied in which their applications to the service and manufacturing industries
is also applied to know what are the profession see and efficiency to develop new plan and what
are their processes by which date compiling the need of customers generally they have a long
capacity and equality Chain and also they have their own supply chain management in which day
provide the product and their services to the customer without any gap and also the organization
is used the technology in supply chain management to make it positive a nice smooth running on
the basis to fulfill the needs of customer. Generally there are many organization which require a
department of database which is and technological process to define what are the production
unit.

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