Operation and Service Management at Tesco: Analysis & Evaluation

This report provides an analysis of operation management practices at Tesco, a large retail company. It examines the impact of these practices on organizational efficiency, focusing on quality management systems and the role of technology in enhancing productivity and customer satisfaction. The report also evaluates supporting functions such as finance, quality control, and customer service, highlighting their importance in operational management. It concludes by emphasizing the need for continuous improvement and strategic alignment of technology to achieve business goals and maintain a competitive edge in the market. Desklib offers similar solved assignments and past papers for students.

Operations and service management

EXECUTIVE SUMMARY
The aim of the report is operation management of the company must ensure that the
quality of management of products and services must be effective and efficient for the business
development and achievement. The report has discussed the operation management techniques in
the Tesco company as well as their impact on the organization. The report has discussed the
technologies which helps in the business achievement process. The quality management system
has been used in this report. As the conclusion, the report has elaborated the supporting functions
which are linked with the operational management practice.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................5
MAIN BODY...................................................................................................................................5
Operation management in company:...........................................................................................5
Quality management system impact on organization:.................................................................6
Technology accommodate the operations management..............................................................7
Supporting functions to the quality management practice:..........................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Operation management refers to the administration of business practice that are helps for
creating high level of efficiency that is possible with a company. Also, it is concerned by
converting material and labour into goods and services which is efficiency as possible for
maximize the profit of an organization. Presents report is based on Tesco that is one of the
largest retail company , there are more than 8000 stores are available all over the world. Also,
report discuss on operation management of Tesco in order to offer large variety of products such
as toys and furnitures, hiring training workers, layout and location, cutting tools and other
equipment. Also, discuss on operation management practice and critically analysed the impact of
operation management in regard to efficiency. Then evaluated technology and other supporting
function that are linked with operation management practices.
MAIN BODY
Operation management in company:
operation management is the management which refer the business practices to create the
high efficiency in the organization. It is the method of converting the materials and labour into
the goods and services as well as helps in increase the profitability of the business. The operation
management is try to balance the costs with the revenues to increase the operating profits. The
management of the quality systems is the operation management. It is refer as set of the process
and procedures as well as policies which are require for the planning the development,
production and services within the organization (van Mourik, 2021). It helps in impact the
organizational ability to meet the customers requirements and expectations. The ISO 9001 is the
example of the QMS.
In further illustration, the Tesco company have objective that its products of brands meet
the high quality requirements with the company legal and policies requirements. The Tesco
company effort the TFMS policy Tesco food manufacturing standards that governs the obligation
of company and also conduct its suppliers.
 Improve Continually: the quality management operation helps in improve continually
the company products, services and the process for the long term duration. There are
seven qualities which helps in improve the company quality management systems such as

customer focus, leadership, people engagement, performance improvement, process
approach, relation ship management and evidence based on the decision making.
 Planning: the planning of quality involves the quality and specify the operation process
for achieve the objectives of the Tesco company (Ying and Phun Chien, 2020). The
quality planning is the component of the quality management.
 Quality policies: in the policies of quality is the company Tesco is deal with the quality
policies. It used for generate the quality objectives and many frameworks for the
business. The quality management is based on the standard of ISO 9000 quality
management system within the organization.
 Quality objectives: the quality objective of the company is accomplish the quality based
goals and try to achieve the goal. The objective quality is generally based on the company
quality policies which are formulated within the organization.
The new addition of the quality management system is the ISO 9000:2000 standard of total
quality management (Leonard, 2020). The various approaches which are consider in the quality
management system of the company with the total quality management concepts such as the
approaches are allow the transparency of company, allow the equal distribution of works,
remove the burden of work as well as provide the competitive ability in the marketplace. The
standard is refer the activities of system that use the resources is switch into the inputs into
outputs. The total quality management is the process of achieving the success in the competitive
market. The total quality management it refer as the improvement in the service oriented and
customer based and there are theory which helps in guide the TQM practices like Joseph Juran's
theory. This theory is used for the improve the quality planning, quality improvements as well as
quality control for determine the goals and achieve the success with the help of improvements.
Quality management system impact on organization:
The quality management impacts in the Tesco organization is its helps in achieve the
consistency in the activities which are involved in the products and services production (Aiello,
2020.).
 Reduce wastage: the quality management helps in business efficiencies to reduce the
wastage which are more beneficial for the business and Tesco company. It helps in
maximize the profitability of the company as well as less wastage and more production
and the company focus on the quality of products and services.

 Time: it also helps in improve the resources of the Tesco company as well as improve the
use of the time which are more beneficial for the company. It helps in save the time with
the better quality management within the organization.
 Customer satisfactions: the quality management operations are also helps in improve
the customers satisfaction with the help of provide the better quality of products and
services as well as meet the customers needs, expectations and their perceptions as well
(Díez and Lopez, 2020). Customer satisfaction are more important for the business to
enhance the customer retentions and attract the new customers. The customers
satisfaction helps in improve the brand image as well as the company reputations.
 Expand the business: the quality management is also useful for the company growth and
development. If the Tesco company profits are maximize than the company will also
expand their business to achieve the competitive marketplace as well as become the top
company in the United Kingdom.
 Continually improve: it helps in improve the business or company continually. With the
help of quality management Tesco company improve its products, services, and systems
which attract the customers and targets the customers.
 New employees: the quality management impact on the Tesco company efficiency is the
business is integrate the new employees and the company gain easily the new employees
and it helps in the growth of the company as well as profitable for the business
organization.
 Competitive: the Tesco competitive in the market are also decline because of the quality
management. It helps in achieve the position in the market place for sustain in the growth
and development of the market (Sfreddo, 2021).
Technology accommodate the operations management
The technology can be accommodate in the operational management for the business
profitability and development of the company in the advancements. The technology in the
operational management is helps in enhance the productivity in the business as well as achieve
the target of the business in the effective ways. The technology helps in the growth and
development the company products into the design which helps in attract the attentions of new
customers and existing customers (Yurtseven Avci, 2020 ). The technology helps in improve and
manage the operation systems of the business. The use of technology in the operational

management is ensured the company that it helps in reduce the cost, saving time, improve the
delivery process, improve the quality of products and services as well as specially focus on the
costumers. It helps the Tesco company to achieve the success in the market and positioning their
company in the competitive market as well as accomplish the goals effectively with the help of
technologies.
 Production systems: the technology helps in change the efficiency of the organization as
well as enhance the productivity of the business. The technology is bring the highly
complex productivity process in the organizational
Technology Acquiring: the company should align with the new technologies for the business
development and achievement and the company should acquire with the aim and objective of the
company for the cost benefit analysis.
Technology integration: the technology can affects the operation management of the company as
productivity that is customer and labour so, the technology plan is required.
Verifications: if the technology are combined, then the company need to check the effectiveness
in the operation that they are used in the business operation management.
 Technology in the design and manufacturing: the technology are used in the business
to customize the business product and services in the management such as packaging and
labelling the products with the use of advance technology. It helps in attracting the
customers in the effective way as well as develop the selling target of the company. The
use of computers and electronic systems in the service and modern industry (Landers and
Marin, 2021). The technologies techniques are classify in various categories such as the
computer aided design, computer aided manufacturing system, and standard for exchange
the products data. The design of operational management helps in ensure the high level of
accuracy as well as delivering the high level of productivity. The standard of exchange
the products data is refer the process of sharing the products in the all phase of the
product life cycle as then serve the neutral exchange file.
 Technology in manufacturing: the technology software systems in the manufacturing to
coordinated the operational function with the other purpose of the organization. The
software systems in the technology is the supply chain management, enterprise resources
planning, new product development and customer relationship management. The
software system of the enterprise resources planning is involves the business function in

the operation management such as marketing, manufacturing, finance, human resources
through the technology platform. It helps in reduce the errors in the database as well as
deliver values to the customers through the instant delivery and the technology helps in
the fulfilment of the orders as well as requirements and needs of the customers with the
help of advancement technology.
Supporting functions to the quality management practice:
There are some operations management which include in the supporting functions and the
quality management practices are linked with the supporting function of the operational.
 Finance: in the operational management the finance is play a critical role in the retailing
organization. The finance functions helps in quality management with the budget that
will organization utilize for the targeting the production goals as well as helps in evaluate
the opportunities to make decision for the quality management (Talapatra and Uddin,
2019). The company must ensure the resources must be proper utilization of the finance
in the operational management and it will also helps in create the low price which will
satisfy the customers needs and expectations.
 Quality control: the company ensure that the quality must be controlled. The products
operation managers and designs should be attempt the best quality products for the
efficiency of business. It is most important to evaluate the production process and
improve the process of production with the quality management bust company must
ensure that the expenses of quality must be controlled (Kumar and Gunasekaran, 2018).
The operation managers are also ensure that the quality of products must be best as well
as they should detect the defective products for better quality of services.
 Customer services: the company ensure the customers satisfaction with the quality
management in the operation management with identifying the performance, trends,
issues and needs of the customers in the business. The quality management helps in
manage the relationships with the customers. The quality management also helps in
spread the customers experiences. The customers are satisfied with the better quality of
service as well as products which are delivered by the company. In moreover, the
company will attract the new customers with the retain customers in the business for
achieve the desire goals of the business (Abbas, 2020). The products and services must be
delivered to the customers at the time as well as deliver the highest standard of quality

services. The company must identify the problems which are face by them in customers
services by providing the quality management to the customers.
 Distribution: the distribution in the quality management is helps in improve the business
models and efficiency of the organization. The management of distribution must be on
the time for the better inventory management. It helps in improve the efficiencies and
productivity of the business as well as it satisfy the customers in the context of delivering
or distribution goods to the customers as well. The distribution must be deliver safe and
it will helps in reduce the incidence rate, gain the visibility in safety and health and also
helps in track the safety incidents for the employees a t the time of distribution.
 Corporate strategy: the corporate strategy management is refer the monitoring,
planning, analysis and assessment of an organization (Chiarini, 2020). The company must
ensure that all the operational management strategy must e implement in the
manufacturing facility as well as products and services strategy. The strategy of the
company is make the customers happy and satisfied them with the better quality
management and total quality management which helps in the better production as well
as allow to meet the goals of the organization. The benefit of corporate strategy in the
business growth and its production. In addition it also helps in achieve the business
targets in the core market. Business strategy include the quality management for the
products and services with the sales, money and utilization of human resources in the
business for the effective growth. The business also strategy to attract the customers with
the products design with the quality services which helps in attract the attention of the
customers and accomplish the sales targets.
CONCLUSION
It has been concluded that operation management is one of the major department that
manage all the activities in business. Also, report based in Tesco and its operation management
by following different practice used for improving the productivity. Then explained the quality
management system of Tesco so that it help to identify the other practice and how company
manage its quality to gain competitive advantages. Further, critically analysed the impacts of
quality management system in positives as well as negative manner regarding efficiency. Also,
evaluated the process and other function that are linked with operation management by ensuing
organizational process.

REFERENCES
Books and journals
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performance. International Journal of Quality & Reliability Management.
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