This assignment solution presents a practical role-play scenario for an operational manager at ABC Restaurant. The student is tasked with planning and organizing workflow for a Saturday evening event, including adjusting staff rosters, delegating tasks, and managing team performance to maximize efficiency and customer service. The solution includes a detailed staff roster with assigned roles, responsibilities, and timelines, demonstrating the ability to assess workloads and schedule work within budget constraints. The assignment also requires the student to identify industry trends, evaluate operational information, and conduct a team meeting to discuss goals, tasks, and potential improvements, such as offering new packages or services. The role play assesses the student's ability to handle operational challenges, provide feedback, and make decisions to support overall organizational goals and quality assurance initiatives, highlighting skills in problem-solving, planning, and team leadership.
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