This presentation provides a comprehensive overview of operational management, focusing on its significance within a business environment. It delves into key operational aspects such as customer service and manufacturing, highlighting the roles and responsibilities of managers in these areas. The presentation explores various operational approaches, including Total Quality Management (TQM), Just-in-Time (JIT), and Kaizen, and discusses how external environmental factors can influence business decisions. Furthermore, it offers insights into enhancing operational efficiencies, emphasizing the importance of collaboration, communication, and the adoption of new technologies. The presentation concludes with recommendations for firms to continuously improve their operational management practices, such as embracing digital marketing techniques.
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