Curtin University FMS: Client Proposal on Operational Management

This report presents a client proposal for providing outsourced Facility Management Services (FMS) to Curtin University. The proposal addresses four key criteria: strategic management, tactical management, operational management, and the organization's capability to deliver the required services. It includes sections on service delivery and quality control, building operational management, space utilization and allocation, emergency management, security, procurement processes, and inventory management. The proposal aims to demonstrate the feasibility and practicality of outsourcing FMS to Curtin University, with the goal of providing comprehensive support across all levels. The document includes an executive summary, introduction, and a concluding summary, reflecting collective efforts and insights. References to supporting literature are also provided.

Running Head: Client Proposal on Operational Management 0
Client Proposal on Operational Management
October 10
2019

Client proposal on Operational Management 1
Table of Contents
Service Delivery and Quality Control Process................................................................................2
Service Delivery Proposal...........................................................................................................2
Delivery.......................................................................................................................................3
Quality Control............................................................................................................................3
Building Operational Management..................................................................................................4
Space Utilization and Allocation.....................................................................................................5
Emergency Management.................................................................................................................6
Security Proposal.............................................................................................................................7
Procurement Process........................................................................................................................8
Inventory Management....................................................................................................................9
References......................................................................................................................................11

Client proposal on Operational Management 2
Service Delivery and Quality Control Process
Service Delivery Proposal
Curtin University,
This is the formal proposal documentation regarding the services for which the discussion is
conducted between the management of both organizations. The university will be able to find the
background of the company, all the details will be mentioned which would be delivered to
University associated with the services, all the details related to price, timelines for the tentative
delivery (Armenia, et.al 2019, 2664)).
In case of any queries, comments or concerns associated with the service proposal University
management can use freely comment menu which can be found on the right side of the proposal.
Regards
[Name of the Company]
[Name of Department]
Background of Company
The company is completely focused upon providing service and support to their clients, it is also
found that the previous clients of the company recommends for the services which can be
checked on the official website of company (Palominos, et.al. 2019, 34-43).
Pricing
Name of Service Price of Service Quantity Subtotal
$ 0 N/A $ 0
$ 0 N/A $ 0
$ 0 N/A $ 0
Sub Total: $ 0.00
Total: $0.00

Client proposal on Operational Management 3
Delivery
For every organization it is mandatory to maintain their delivery system according for the
decided service. The organization has decided to provide some dynamic delivery system based
upon different timelines (Mauri-Castello, Jordi, Antonio Alonso-Gonzalez, and Marta Peris-Ortiz
2019, 61-76):
Stages Description Delivery Timeline
Premium Delivery Service 2 business days
Royal Delivery Service One day delivery
Crown Delivery Service Same Day delivery
Quality Control
Planning of Quality Control in Quality Assurance of
Quality
Improvement of
Quality
Plan Things to Do Need to check Action
Thin
gs to
done
Determination of
quality on the project
and ways to measure
quality
To analyze the
distinct services in
order to identify
the requirements
Identify if the
quality
measurements are
as expected by
observing the
performance
By increasing the
effectiveness and
efficiency of project
when the need of the
changes are required.
When
to Do
Phases of Project
planning
Types of Processes
 Development
of PMP
 Scope of
Project and
Control phase and
Execution Phase
Types of Processes
 Execution
of project
and
control
 Analyzed
Control phase and
Execution Phase
Types of Processes
 Execution
of project
and
control
Control phase and
Execution Phase as
well as Planning
Phase
Types of Processes
 Management
of change
 PMP

Client proposal on Operational Management 4
Customer
Requirements
 Establishment
of Team
 Activity
Department
Lesson development
(Eschtruth
et.al. 2019)
Building Operational Management
Name of Department:
Number of the Department:
Description of Department:
Aim/Objective of the department:
Goals need to achieve by Department:
Name of Project
Authorization of Project
Description of Project
Statement for project:
Goals of Project:
Description of program:
Objectives of Program
Strategic Planning:
Indicators for performance:
Similarly according to the number of Objective it can be categorized along with the
indicators.
Contact Person(s): Name of the Authorizing Person
Designation: , Contact details (Putri, Pratami, Tripiawan, and Rahmanto
2019. 021004):

Client proposal on Operational Management 5
Space Utilization and Allocation
Contact Information
Name of Authority: Contact details:
Concern Department: Official Email Address of the University:
Number of Division:
Target of usage for space
Name of the building: Room Number(s):
Description about the usage which is proposed:
University is able to use the space with current situation: Yes/No
Description of the changes or the requirements for innovation:
Description of benefits after the changes:
Mention the connection of the changes with the development of University:
Summarize the communication conducted for the usage of storage in current condition and
after the changes:
Does the University has the space in its campus if yes then please describe about the space:
Budget
Estimated Cost for the allocation:
Total Number of Fund providers/Sources:
List of the authorized source of funding:
Signatures Name Signature Date
Applicant
Department
Higher Authority of
University i.e. Dean,

Client proposal on Operational Management 6
Chancellor, Director
For the work of management committee only (Billhardt, Holger 2019, 190)
Name of Receiver:
Designation:
Evaluation of Proposal:
Final Action:
Approved Action:
Notes:
Emergency Management
Incident Moderate
Incidents
Disasters Catastrophes
Impact Size
Response Size
Activated Plans
and Procedure
Impact on the
response
associated with
resources
Public
Involvement
Challenges for
the recovery

Client proposal on Operational Management 7
Security Proposal
[Curtin University]
[Title:] [Date:]
[Name of Authority:]
[Designation:]
Schedule 1
Duties finalized with University
Schedule 2
Schedule for payment
Date: Payment of the Individual

Client proposal on Operational Management 8
Procurement Process
Head of Project:
The head of the project who
will look after entire project and take care of
outcomes. He/She would be look after the
teams working on Project.
Departments for Procurement:
Documentation required for the Procurement:
Describe the type of the contract:
Selection Criteria
Name of the Participating Organization Criteria
Assumptions for Procurement:

Client proposal on Operational Management 9
Inventory Management
Name of the tasks Database
Actors for the participation This has to be performed by Managers
Event Flow i. The Highest authority will update
the database function will be done
ii. Input of the every services
Condition for entry Only the high authorities will login to system
or data base
Exit After the successful implementation
acknowledgment will be conduct by the
authorized person only
Requirement for quality It should be consider that the program get
fulfilled its objective and achieve the outcomes
without any errors (Jin, Yining et. al. 2019,
939-939)
Name of the tasks Checking Inventory
Actors for the participation This has to be performed by Managers
Event Flow i. The Highest authority will be
responsible for checking the
inventory and its functions from
their end (Werner-Lewandowska,
Karolina, and Monika Kosacka-
Olejnik 2019, 33-39)
ii. The authorities will examine the
estimate ingredient through their
system

Client proposal on Operational Management 10
iii. Comparison will be performed
iv. If the outcomes are below then
expected then the order will be
forwarded to high authority for
approval
v. Report of completion will be
approved by authorized person
Condition for entry Only the high authorities will login to system
or data base
Exit After the successful implementation
acknowledgment will be conduct by the
authorized person only
Requirement for quality Calculation of the inventory will be conduct
for the left items (Chaar et.al. 2019)

Client proposal on Operational Management 11
References
Armenia, Stefano, Rosa Maria Dangelico, Fabio Nonino, and Alessandro Pompei. "Sustainable
project management: A conceptualization-oriented review and a framework proposal for future
studies." Sustainability 11, no. 9 (2019): 2664.
Palominos, Pedro, Luis E. Quezada, and Miguel A. Gonzalez. "Incorporating the voice of the
client in establishing the flexibility requirement in a production system." International Journal of
Production Economics 211 (2019): 34-43.
Mauri-Castello, Jordi, Antonio Alonso-Gonzalez, and Marta Peris-Ortiz. "Applied Innovation
Methodology: A Proposal for a Dynamic Sustainable Environment for the Generation of
Innovation and Knowledge Management Practices in SMEs." In Knowledge, Innovation and
Sustainable Development in Organizations, pp. 61-76. Springer, Cham, 2019.
Eschtruth, Andrew D., Alicia H. Munnell, Anthony Webb, Zhenya Karamcheva, Jean-Pierre
Aubry, Steven A. Sass, Wei Sun, and Robert K. Triest. Modernizing Social Security: Minimum
Benefits. No. ib2019-2. 2019.
Putri, S. M., D. Pratami, W. Tripiawan, and G. Rahmanto. "Assessing of project management
process knowledge area: procurement based on project management maturity model pmmm)
(case study of pqr company)." In IOP Conference Series: Materials Science and Engineering,
vol. 505, no. 1, p. 012004. IOP Publishing, 2019.
Billhardt, Holger. "Dynamic Delivery Plan Adaptation in Open Systems." In Agreement
Technologies: 6th International Conference, AT 2018, Bergen, Norway, December 6–7, 2018,
Revised Selected Papers, p. 190. Springer, 2019.
Jin, Yining, Danhui Fang, Hongqian Xu, and Weiyang Zeng. "Current Status and Prospects of
Big Data and Urban Emergency Management." In International Conference on Application of
Intelligent Systems in Multi-modal Information Analytics, pp. 932-939. Springer, Cham, 2019.
Chaar, Wassim Samir, José Antonio Carbajal Orozco, Andreea Popescu, Peter Alexander
Williams, David James Benoit, and II Lawrence Herbert Allen. "Cross-platform proposal
creation, optimization, and deal management." U.S. Patent Application 16/128,444, filed March
14, 2019.