Operational Management Skills: Healthcare Practice Analysis and Report

This report delves into the crucial aspects of operational management within healthcare practices. It begins by outlining the roles and responsibilities of an operational manager, emphasizing the significance of various leadership skills, and includes a SWOT analysis. The report then explores the application of SMARTER goals for effective target setting. Furthermore, it examines different leadership theories, such as autocratic and democratic styles, and evaluates their impact on aligning management styles and resolving conflicts. The report also analyzes theoretical models of leadership and their contribution to development and team management. Finally, it provides strategies for conflict resolution within healthcare settings and concludes by summarizing key findings and their implications for enhancing organizational efficiency and effectiveness. This report is contributed by a student to be published on the website Desklib, a platform which provides all the necessary AI based study tools for students.

Developing Operational
Management Skills for
Healthcare Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Role and responsibility of an operational manager in healthcare practices.................................1
Requirement of different personal skills in leadership in the different operational task.............2
SWOT analysis............................................................................................................................3
SMARTER Target.......................................................................................................................3
TASK 2............................................................................................................................................4
Different theories of leadership in term of implementation to work roles..................................4
Evaluate how different theories which can support aligning style of management....................4
Theoretical model of leadership which helps in contributing development and management....5
Different strategy used to resolve conflict among the individuals in context of healthcare
practices.......................................................................................................................................5
TASK 3............................................................................................................................................6
Covered in Poster.........................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operational management majorly focus on those practices which design to monitor and
control all the activities in the production and distribution of goods & services. In the
organization, manager have to focus on product development and provide effective services
(Bloom and et.al., 2012). Effective use of operational management helps in increasing efficiency
as well as effectiveness of the operational functions in order to gain competitive advantage.
Along with this, it further helps in achieving business goals & objectives. For the better
understanding of this concept, this report choose Unilever which is British Dutch transnational
consumer goods company. This organization established in 1929 by William Lever and its
headquarter in Unilever house, London ,UK.
This report include various topics such as role and responsibility of operational manager
in healthcare practices and evaluate different leadership skills to complete their operational task.
Different leadership theory and implemented in the workplace along with management style in
different context. In addition, use leadership theories to contribute towards development and
team management in healthcare practices. Along with this, produce a plan for further
implementation of changes and explain potential impact of plan on different services which
provided by the organization.
TASK 1
Role and responsibility of an operational manager in healthcare practices
Operational manager of Unilever company have to perform various role & responsibility
in order to achieve their business goals & objectives (Doherty, Horne and Wootton, 2014). Some
of it discussed below because it helps in increasing their efficiency as well as effectiveness.
Role of operation manager:
 Operational manager have to review organizational performance on the regular basis.
 Need to maintain production level as per demanded.
 Manage team members and motivate them to achieve high efficiency as well as
effectiveness.
 Through developing effective strategy which further helps in achieving business goals &
objectives.
Responsibility of operation manager:
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 Manager have to provide effective leadership style in order to inspire their other staff
members.
 They have to develop policy and plans in order to develop and take strategic decisions.
 Implement and review organizational performance in order to gain competitive
advantage.
 Need to maintain good relation with stakeholders .
 Manager have to ensure that all the legal procedure will be done in effective manner.
Requirement of different personal skills in leadership in the different operational task
An operational manager required various skills which helps in achieving their efficiency
as well as effectiveness. Manager of Unilever company required some skills which helps the
organization to achieve business goals & objectives. Some of the required skills mentioned
below:
 Communication skills: It is the most important skills of the organization because
manager have to communicate with their staff members in order to provide clear
guidelines and instruction (Routledge and et.al., 2012). So regular flow of
communication in the organization help the manager to complete their task in
effective manner.
 Motivational skills: Manager required to have motivational skills because it is
important to encourage their employee so they efficiency perform in order to achieve
business goals & objectives.
 Negotiation skills: It is also one of the best skills which required by the operational
manager because it helps in negotiating with suppliers (Hong and et.al., 2012).
 Awareness regarding customer needs: Operation manager have to be updated with
market trends and customer needs. Manager have to conduct market research and then
analyse their customer expectation as well as desire which further helps in strategic
decision making process.
Above mention skills required for the operational manager of the Unilever company
where they haver to perform task in effective manner and enable the organization to achieve their
business goals & objectives. It further helps in increasing productivity as well as profitability.
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SWOT analysis
Below mention SWOT analysis help the operation manager to evaluate their own strength
& weakness and it further helps in improving their skills and capability.
Strength Weakness
My negotiation skills are very good because
due to this I am able to convince customer to
buy their products.
Basically my convincing power is good which
help me to increase organizational sales.
My communication skill is not too good so it
will become weakness for me when I am
communicate with consumers (Kain and et.al.,
2014).
Opportunities Threats
Following various management practices will
enhance my skills such as team building and
problem soiling.
With the helps of effective leadership style, I
am able to motivate other and it will increase
productivity as well as profitability.
Due to change in the technology new people
are more digitalized because they learn new
things which make them more capable the me.
So there are more competition which is threat
for me.
SMARTER Target
S- Specific: In the first step organization have to specify their goals & objectives which
they going to follow for effective outcomes. Manager of Unilever have to provide clear
instruction regarding their goals & objectives.
M- Meaning: Goal of the company should be meaningful and business operations work
together to achieve in effective way.
A- Achievable: Goal & objective of the company should be achievable, it not that
organization become billionaire in 1 year like that.
R- Relevant: In the fourth step of SMARTER goal is that organizational goals is relevant
to the life and linked with core value. For example increase profit margin which is relevant to our
life because business done for the purpose of profit making not for charity.
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T- Time bound: It is also ensure that every task and goals have time bound it is not like
that goals of company will be achieved as per their wish. Every goals have certain time limit to
complete.
E- Evaluate: In this step, manager have to use various methods to evaluate their goals
and long term goals not necessary to evaluate on regular basis.
R- Readjust: In the last step, manager have to adjust their goals if they find that existing
one is not performing well (Liebler and McConnell, 2016).
By using SMARTER target, manager of Unilever company set their goals and timely
evaluate its effectiveness.
TASK 2
Different theories of leadership in term of implementation to work roles
There are various theories which adopted by the manager in their organization to increase
operational efficiency as well as effectiveness and it further helps the business to achieve
organizational goals & objectives. Some of it discussed below:
 Autocratic leadership style: In this leadership style leader of the company have power
and authority to take decisions without any suggestion from their subordinates and other
staff members. In this leadership style leader will take all the important decision without
suggesting with their staff members. Manager of Unilever can adopt this leadership style
because it helps in completing task on deadlines without any delay.
 Democratic leadership style: This leadership style is most effective style where business
leader will take suggestions from their followers. If any suggestion was good then it will
be implemented in effective manner. In this leadership style, employer and employee
relation was good and they feel free to share their thought and opinion.
Manager of Unilever company follow the democratic leadership style which helps the
organization to achieve their business goals & objectives. This leadership style develop defective
relation between manager or employees. It increase the participation of individual in order to
enhance give their valuable suggestion.
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Evaluate how different theories which can support aligning style of management
By using various model of and theories of leadership manger able to resolve various
management or operational problems and it will resolve by using various management practices.
It is discuses below:
Conflict resolution: By using various management practices as well as leadership style
helps the organization to resolve their conflicts in the workplace. Manager use democratic
leadership style where people can share their views and thoughts. So manger of the company try
to reduce mistake in the organization which prevent conflict among the employees. Along with
this, manager have to conduct meditation program to calm every individual. Increase
communication through employee engagement which reduce the conflicts and other kind of
disputes.
Team building: For the effective result organization have to improve their team
efficiency which helps in achieving group task in well manner. Because efficient team will
increase will be more productive and helps in maximising profit margin. In context of Unilever,
manager develop various practices in order to make their team efficient to achieve their business
goals & objectives (McDaniel and et.al., 2014). By using autocratic leadership style,
organization able to develop effective team which helps in providing market growth which
automatically increase the productivity as well as profitability.
Theoretical model of leadership which helps in contributing development and management
In the organization they have various options available which helps the organization to
develop their efficiency as well as effectiveness in order to achieve their gaols & objectives.
These theories includes such as trait theory, contingency, transactional, transformational etc. By
using these leadership style leaders or manager able to perform which increase their efficiency as
well as effectiveness. For example: trait theory provide the specific trait of an individual which is
required to become effective leader. Along with this by using behaviour leadership style manager
able to analyse their employees behaviour regarding work. Manager of the company ensure that
every individual have to perform their task in effective manner. Leadership and management
practices helps the organization to increase their efficiency which is beneficial at the time of
performing their task.
5

Different strategy used to resolve conflict among the individuals in context of healthcare
practices
There are various strategy which is used by manger in order to resolve workplace conflict
which affect internal functions of the organization. So manager of the company use various
strategy in order to reduce conflict in the organization in effective manner. There are some ways
to resolve conflict in the work place:
 Try to resolve every issue on the time when it occur, don't avoid it otherwise it will
become bigger as time passes.
 When any conflict occur then it is important to resolve through mutual concern and talk
with each other (Montgomery and Oladapo, 2014).
 Listen carefully to avoid conflict in the workplace which can develop confusion.
 To make everything good business partners have to develop agreement which already
mention everything then it will avoid conflict.
It is important for the organization to follow all the guidelines and instruction which
helps in reducing conflict. Manager of Unilever company have to develop strategy in order to
reduce conflict in the work place.
TASK 3
Covered in Poster
CONCLUSION
From the above discussion it has been concluded that organization have to follow various
leadership and management practices in order to achieve high efficiency as well as effectiveness.
Role & responsibility of operation manager helps the organization to perform their task in
effective manner in order to achieve business goals & objectives. By using different leadership
and management practices helps in resolving conflict and develop effective team. By using these
practices, organization able to increase their productivity and profitability.
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REFERENCES
Books & Journals
Bloom, N., and et.al., 2012. Management practices across firms and countries. Academy of
Management Perspectives. 26(1). pp.12-33.
Doherty, T. L., Horne, T. and Wootton, S., 2014. Managing public services-implementing
changes: a thoughtful approach to the practice of management. Routledge.
Hasle, P., Bojesen, A., Langaa Jensen, P. and Bramming, P., 2012. Lean and the working
environment: a review of the literature. International Journal of Operations &
Production Management. 32(7). pp.829-849.
Hong, P., and et.al., 2012. Evolving benchmarking practices: a review for research
perspectives. Benchmarking: An International Journal. 19(4/5). pp.444-462.
Kain, Z. N., and et.al., 2014. The perioperative surgical home as a future perioperative practice
model. Anesthesia & Analgesia. 118(5). pp.1126-1130.
Liebler, G. and McConnell, C. R., 2016. Management principles for health professionals. Jones
& Bartlett Publishers.
McDaniel, S.H., and et.al., 2014. Competencies for psychology practice in primary
care. American Psychologist. 69(4). p.409.
Montgomery, E. G. and Oladapo, V., 2014. Talent management vulnerability in global
healthcare value chains: A general systems theory perspective. Journal of Business
Studies Quarterly. 5(4). p.173.
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