Developing Operational Management Skills in Healthcare: Analysis

This report delves into the multifaceted realm of operational management within healthcare settings. It begins by outlining the crucial roles and responsibilities of an operational manager, emphasizing cost control, service quality, and the effective coordination of healthcare processes. The report then explores various leadership skills essential for success in this field, highlighting the importance of communication, listening, and adaptability. Subsequently, it applies leadership theories, such as servant leadership and administrative management, to healthcare practices, illustrating how these models can enhance team building and overall operational efficiency. The report also examines theoretical models of leadership, conflict resolution strategies, and plans for implementing changes to improve service provision and patient outcomes. By analyzing these elements, the report provides a comprehensive overview of the critical aspects of operational management in healthcare and how to improve it.

DEVELOPING
OPERATIONAL
MANAGEMENT SKILLS IN
HEALTHCARE

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
P1 Roles and responsibility of an operation manager in Healthcare practise .............................4
P2 Different skills of leadership..................................................................................................6
P3. Leaderships theories application to healthcare practices.......................................................7
P4.Theoretical models of leadership management and team building .......................................8
P5 Theoretical models of leadership............................................................................................8
P6. Conflict solution strategies..................................................................................................10
P7. Plan to implement changes in areas of provision................................................................10
P8. Impact of plan over the services and individual outcomes..................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operational management is also a function of the business which is said to be responsible
for the management of the process of creation of the goods and services. In this project the
operational management development is shown in the healthcare facility. This is how this project
will explain the competencies of the operation of the managers in the healthcare practices.
Theories are applied for the leadership of operational management in Healthcare.
MAIN BODY
P1 Roles and responsibility of an operation manager in Healthcare practise
Operation manager plays a vital role in the health care practices. Operation manager in
Healthcare look for controlling the overall cost and also improvising the quality of services
which is being provided to their patients (Mandal, 2017). The main objective of operation
manager in Healthcare practices is to minimise the cost and also find out adequate levels and
provide high quality of services. Along with this it is the responsibility of operations manager
that they must improvise to quality of services which is being given to their patients and treat
them well.
It is the responsibility of operation management that they must ordinate the entire process
which is required for distribution of services. In the Healthcare it is very important to manage the
cost when Quality Services is being delivered because services play a major component in the
Healthcare organisation. Operations manager is one of the essential tools in the Healthcare who
provides various health services in the rapidly changing environment and provides free formed
services. As Healthcare is one of the diverse industry which includes various Institutions and
practitioners who provide services for diagnosis prevention of injuries illness other disease and
treatment. Healthcare institution also has a wide range of specialist which focuses on particular
treatments.
Healthcare includes primary secondary and various care services. It is very important for
the Healthcare system that it must composed functions effectively and provide training and

development to their workforce so that they can provide incredible services to their patients. So it
is the responsibility of operations manager that they make sure that their Healthcare organisation
must follow all the policies in a structured format and maintain all the health facilities so that
their patients do not have to face any difficulty.
The major Area on which operations manager focuses is to minimise the cost. The present
health care system as expensive and technological advanced but also provides high fee treatment.
Show the major goal of operations manager is to create a balance between high-tech treatment
and providing such treatment on affordable cost. Cost control will impact the level of Quality
Services which is being provided to the customers and patients of Healthcare. Inefficient
management cost will impact budgets and also limit the overall technology equipment which is
being purchased and used to provide necessary services to their clients. Operations manager also
try to provide streamline cost and also try to get funding so that they can maintain adequate level
of Quality Services and care which is necessary for their patients. Digital technology and data is
playing a vital role in the entire Healthcare system. Data and Technology is necessary for taking
suitable decisions and it also help the operations manager to improvise cost within the
organisation.
For an operational manager at a hospital care facility its roles and responsibilities are very
important to be maintained. These managers are responsible for the contribution to the activities
which the organization does for its goods and services. This also defined as the wide argument
which is made towards the operation of the organization. The operational managers have to look
after the productivity of the employees towards the quality of services provided. The roles and
responsibilities of operational managers are,
Human resource management :
It is the duty of this manager to understand that the employees working for this
organization are managed. For the management of these employees an organization requires
proper Human resource management which will deal will all the human affairs happening in the
organization, For instance payroll of the employees, relationships with the employees, handle the
inflow and outflow of the employees and also the recruitment process (Bauerly and et.al., 2019).
Asset management :
It is also very important for the operational management of a healthcare facility to make
sure that the assets of the organization are being utilized properly and not misused. This is

important in these sectors more because the cost of the appliances are very high. It is the
operational manager which decides the use of an asset in this organization.
Cost management :
For making sure that the amount of expenses which is done by the healthcare facility it is
the duty of the operational management to handle such transaction and make important and
efficient decision.
P2 Different skills of leadership
Different personal skills are one of the priorities in leadership which is being done through
different operational task in the Healthcare practices. Leadership always provide a difference
between an effective leader and a team. To become a leader in Healthcare industry is also a
unique kind of a skill which a person held. In the Healthcare industry it is very important to
choose correct leadership style so that the leader can guide the entire team and team can provide
better and High Quality Services to their patients.
With the help of appropriate leadership style communication will take place within the
organisation and at all level of Departments as well (Mandal, 2018). It also depends that how
many people are there in a team and as per their skills and qualities leadership can take place. It
is the responsibility of leader that they make sure all people remain and stay on the same line.
Apart from this leader has to make sure that each and every team member shares their opinions
and problems so that all can find out solution.
Working in a Healthcare organisation can be hectic for the employees because sometimes they
need to provide their services 24 hours so it is usual that employees get frustrated with their
work. So it is the responsibility of leader that they must communicate with each other and
especially for those employees who are struggling with their work and task so give them proper
advice and time so that they can improvise themselves and provide better services to their clients.
Apart from this listing is also one of the important parts of leadership because well managed
communication can only take place when employees have the power to listen each other (Yang,
and et.al 2018). By listening to the problems of each other leader can provide advance services to
the team.
When leader listen all the problems of the team members it is very important that leader
must remain humble and also respect the ideas and opinions of other employees. It is also
necessary for the leader that they must create a room for their self education and training so that

they can provide proper guidance and training to their teammates as well this can include reading
of latest professional magazines and journals and also have a talk with people who have lot of
experience in this field.
Through which leader can guide the team in a proper manner. Leader has to face a lot of
challenges and problems important for the leader that they must have flexible mind set and being
willing to acquire all type of challenges (Simsekler, 2019). Leadership also plays a vital role in
the situation of crisis where that team needs more support and guidance from their leader. Leader
can guide the team to handle workload and also give priorities and task to their employees. It is
very important for the leader to make various planning and reasons for their employees. When
employees have proper vision and goal then they can provide better services.
P3. Leaderships theories application to healthcare practices
Leadership can be defined as way in which the leader influences its followers for
accomplishing a certain goal with the means of motivation, training and other aspects. The
leadership theory which can be used for healthcare practices is the Servant Leadership. This
theory explains that for leading the leader first needs to serve so that the leader can go through all
what the followers go through so that better and emotionally intelligent decisions can be made.
This is how the leader is successful in encouraging passion into other people. In the healthcare
system the use of this theory can be done as follows,
Prioritizing services :
According to this theory the most vulnerable people are needed to be served at first. This
is an affective way providing the needy immediate attention (Beaulieu and Bentahar, 2021).
Share Power :
The leaders who follow this theory want their followers to take responsibility when it is
required. Decision making sharing makes the healthcare workers feel confident during their
work.
Demonstrating care :
Empathetic interest is need to be shown according to the leader by all the healthcare
worker as it is very crucial in the healthcare industry.
Developing other :
Such leaders measure the success of a healthcare worker when they feel that they have
been the reason of some other's development.

P4.Theoretical models of leadership management and team building
For the leadership management and team building in the Healthcare industry the
Administrative management approach can be used. This approach talks about some functions
which are considered to be very essential in the leadership management and team building of the
company. These functions are,
Foresight :
In this function it has been stated that the leaders are needed to plan the future of the
organization or the team there are leading. It helps them to establish common goals in the
employees so that they can serve the people.
Organization :
This function is the implementation of the plans of the leader on its team so that the
organization can work over it. This is the ongoing process which is the daily part of the leaders
job. In the Healthcare industry organization of the resources is very crucial for success.
Command :
This is the process in which the leader chooses the future potential leaders which can start
of from managing their own team to the management of the organization. Identification of the
leadership quality is very crucial for a manager (Fadeyi, 2017).
Coordinate :
Teamwork in a healthcare facility is very important therefore it becomes even more
important for the leaders to makes sure that the employees work with each other in coordination.
Control :
In this function the managers ensure whether the activities are going as they have planned
it in the healthcare organization.
P5 Theoretical models of leadership
There are many leadership theories and models are present which is being used in the Healthcare
sector.
Servant leadership
The story focuses on order to lead. As per the theory individual has to be a servant first.
This theory states that a servant leader must know the emotional intelligence which increases the

passion for others (Sharma and et.al 2021). Servant leaders provides immense amount of care
and services to their patients which is needed for providing best treatment and services. Servant
leader prioritise their services and provide most valuable services as per the need of the
condition. Servant leader knows how much attention has to be given to each and every client and
customer so that they can overcome their issues.
Apart from this that can also show a theoretical entrance for the Healthcare industry.
Healthcare leader also develop success. Apart from this servant leader will also work for
providing better services instead of generating accumulation and wealth for themselves. It is also
similar to other theories because it also generates trust among the employees as well as leader.
Transformational leadership
Transformational leadership also plays a vital role in the development of Healthcare.
Whenever any organisation uses transformational leadership then the people will provide and
conduct their work more effectively and concisely. But it is very important for the leader if they
are using transformational leadership then they must communicate
The Vision and Mission to there team and workforce in a meaningful way so that it will
boost their confidence and encourage them to increase the motivation as well. It can be stated
that transformational leadership as one of the by-product of creating a healthy relationship
between the team mates and their leader. As per this theory leadership has fore elements which is
trust support communication and mutual respect for each other. Trust is one of the important
element it is very important that leader must trust their employees and the entire team (Cavicchi,
2017). Along with this workforce in employees also trust the words of their leaders and give
respect to the leaders and their decisions.
Another element is mutual respect when leader and follower has mutual respect then it
becomes easy for the members to communicate with their leaders and share their problems so
that they can implement final decision of their leader. Apart from this support is also an
important factor every team member and employee needs support from their leader this will help
them to review the work efficiently by providing them appropriate feedback. This will also help
the employees to reduce the overall stress. The last element is communication this is the core
element of creating a healthy relationship between employees and leaders. With the help of
proper communication conflict can be resolved.

P6. Conflict solution strategies
Conflicts is the mismatch of ideas and opinions between two or more individuals in an
organization. In the healthcare facility conflicts are caused due to the differences in decision of
the healthcare workers. The strategies used by the healthcare worker for resolving conflicts are,
Forcing :
In this strategy the authority which possess the power of satisfying the concerns of the
conflicts without regarding the concerning part which is included in the conflict (Araujo, 2019).
Accommodating :
This strategy says that the healthcare worker should let the other party satisfy their needs
or concern and neglect their own.
Avoiding :
Such strategy is effective when the healthcare worker does not pay any attention towards
the conflict or make any efforts for resolving it.
Compromising :
This strategy states that conflicts can be resolved by partially satisfying to the conflict
solution towards both the parties.
Collaborating :
Cooperating with the other conflict party for understanding their needs and expectations
for gaining mutual satisfaction. It is considered to be a win-win situation for both parties
(Laurenza,and et.al., 2018).
P7. Plan to implement changes in areas of provision
For implementing changes in the Health care facility a plan can be utilized. This plan
consists of the following steps,
Create a change team :
For creating a change and to implementation that in an organization it is very to change
the team. In the new team there should be one individual who is experienced and can lead others
with the help of tools, training and team techniques.
Defining the problem or the opportunity :
The reason for which the new changed team has been formed should be clearly stated.
This will provide the team members perfect idea about what should be done and what shouldn't
be done (Hallam and Contreras, 2018).

Defining the Aims :
It is very important for the newly formed team to know their goals so that they can move
together in the direction of success. This is an effective way of developing team spirit in the
organization as well.
Design steps :
The newly formed team will require to have certain steps which will provide them the
dos and don't. That will improve their efficiency in the organization.
P8. Impact of plan over the services and individual outcomes
With the help of this plan the healthcare workers of the company will be successful in
determination of the effective ways of providing different services to the patient. Re-
establishment of the teams in the healthcare organization can also increase the effectiveness of
the outcomes of the healthcare services provided to the patients. This plan proves to be very
effective as it does not just say what should be done but also explains the area of improvement
for the healthcare workers. This allows the organization to increase its efficiency in providing
great services to the customers. According to the above study serving the needy first is the best
and the most effective way of making sure that the healthcare organization is concerned with the
healthcare of their patients (Benitez, Da Silveira and Fogliatto, 2019).
CONCLUSION
After analysing the entire report it can be concluded that this report focuses on roles and
responsibilities of operational manager within the Healthcare organization. Along with this
various skills in a leadership is also being explained in this report. This report also provides
different theories of leadership for the Healthcare practices and how this theories can improvised
the style of Management associate elaborated in this report. Various theoretical model of
leadership has been discussed in this report so that organisation can choose appropriate
leadership style.

REFERENCES
Books and Journals
Araujo, C.A.S., 2019. HEALTHCARE SERVICES MANAGEMENT. Revista de Administração
de Empresas. 59(5). pp.370-370.
Bauerly, B.C., and et.al., 2019. Broadband access as a public health issue: the role of law in
expanding broadband access and connecting underserved communities for better
health outcomes. The Journal of Law, Medicine & Ethics. 47(2_suppl). pp.39-42.
Beaulieu, M. and Bentahar, O., 2021. Digitalization of the healthcare supply chain: A roadmap to
generate benefits and effectively support healthcare delivery. Technological
Forecasting and Social Change. 167. p.120717.
Benitez, G.B., Da Silveira, G.J. and Fogliatto, F.S., 2019. Layout planning in healthcare
facilities: a systematic review. HERD: Health Environments Research & Design
Journal. 12(3). pp.31-44.
Cavicchi, C., 2017. Healthcare sustainability and the role of intellectual capital: evidence from
an Italian regional health service. Journal of Intellectual Capital.
Fadeyi, M.O., 2017. The role of building information modeling (BIM) in delivering the
sustainable building value. International Journal of Sustainable Built
Environment. 6(2). pp.711-722.
Hallam, C.R. and Contreras, C., 2018. Lean healthcare: scale, scope and
sustainability. International journal of health care quality assurance.
Laurenza, E.,and et.al., 2018. The effect of digital technologies adoption in healthcare industry: a
case based analysis. Business process management journal.
Mandal, S., 2017. The influence of organizational culture on healthcare supply chain resilience:
moderating role of technology orientation. Journal of business & industrial marketing.
Mandal, S., 2018. Influence of human capital on healthcare agility and healthcare supply chain
performance. Journal of Business & Industrial Marketing.
Sharma, A., Borah, S.B. and Moses, A.C., 2021. Responses to COVID-19: The role of
governance, healthcare infrastructure, and learning from past pandemics. Journal of
business research, 122, pp.597-607.
Simsekler, M.C.E., 2019. The link between healthcare risk identification and patient safety
culture. International journal of health care quality assurance.
Yang, M. and Fry, L.W., 2018. The role of spiritual leadership in reducing healthcare worker
burnout. Journal of Management, Spirituality & Religion, 15(4), pp.305-324.