Operational Management Report: Performance and Strategies Overview

This report presents a comprehensive analysis of operational management, addressing various aspects of a business's functioning. It begins with a recruitment plan for campus managers, outlining job duties, required resources, and key performance indicators (KPIs) to enhance enrollment, coordinate student activities, and ensure proper staff management. The report then provides a letter to a subordinate, tasks related to business expansion, and job descriptions for cleaners, along with relevant KPIs. An induction checklist for new employees, an HR operational plan, and a roster template are also included. Furthermore, the report covers resource allocation, budget analysis, and a contingency plan. The analysis extends to break-even point calculations for different business proposals, productivity analysis, and the identification of notifiable incidents. Finally, the report references codes of practice related to workplace safety, including managing fall risks, plant safety, and hazardous chemicals, all contributing to a well-rounded operational management strategy.

Running head: OPERATIONAL MANAGEMENT 1
Operational Management
Name
Institution

OPERATIONAL MANAGEMENT 2
Operational Management
Cambridge Institute is in the process of recruiting five campus managers who will work in five
states. It is therefore necessary for the Human Resources Manager to choose individuals who are
right for these positions. Below is an operational plan that will be used in the recruitment
process.
Duties and responsibilities in
the job
Consultation with Resources required
Work to increase enrollment
at the institution
Assistant campus manager,
marketing agencies.
Digital technology
Oversee and coordinate
different student activities
Group leaders Modern infrastructure such as
CCTV cameras that re
strategically positioned in
different areas such as the
library.
Recruit new students Head office and marketing
management and
communication agencies.
Financial resources that will
be used in the process of
marketing the learning
institution in a bid to create
awareness of its existence and
reinforce its existence.
Ensure proper staff
management
Heads of departments,
supervisors, and the human
Training programs to ensure
that all staff members are

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resource management
department of the institution.
well aware of their duties and
to aid in improving their
skills levels.
To maintain student
discipline levels
Group leaders and the student
administration.
Technological infrastructure.
To make sure that the dietary,
religious, and cultural needs
of the students are respected
and catered to.
Service providers, the student
welfare organizations, the
student themselves and the
facilities management.
Nutritious food and
conferences that promote
diversity.
Key Performance Indicators
Job duties KPI
Institution enrollment Increased marketing activities and high
application levels to join the institution
(Baroudi, 2014).
Coordination of student activities Improved overall academic performance by
the students shown by high graduation rates.
Also depicted by the students’ proficiency
rates for every subject (Rathey, 2016).
Student recruitment Increased number of new students who join
the institution per academic year
Staff management Higher productivity in terms of work done

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shown by the faculty and staff attendance
rates.
Disciplined students Reduced disciplinary cases and a high rate of
student attendance.
Proper diets, respect of cultural and religious
diversity
Increased number of functions that promote
diversity among all students in different araes.
Two important key performance indicators
Prioritization KPI Resources needed in
the implementation of
the KPI
Role responsible for
monitoring
1. Graduation rates Presence of well
trained staff(Jericó,
Perroca & Penha,
2011)
Management
2. Staff attendance rates Proper training
resources, financial
resources, human
resources
management team.
Management
Letter to a subordinate
To: Jane
From: Mark

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Subject: duties
It has come to my attention that the employees in this organization are not enough which has
caused many of the workers to work for very long hours. Therefore, I need you to prepare a job
advertisement for the posts of; assistant campus manager and school chef.
This will need to be done before the end of the day to ensure ample time for applications and
interviews in the coming week. I will also need you to make organizations for a recruitment
drive meeting on Thursday. Thankyou in advance for following through with this.
Task 2
Advice

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It is evident from the statistics provided that Sarah should expend her business in order to
increase the revenue and profit levels as well as increase her economies of scale. In order to
expand, she can find partners, investors, or simply use debt to finance her business by taking a
loan from a local bank. The cleaning business has already begun so there is proof of concept that
shows that this business is viable.
Sarah should therefore not use partners because in that case, she will need to share all the
profits with them though they did not aid in starting the business. Therefore, the best course of
action for Anna would be to look for people who are willing to invest in the business (Balzarini
et al., 2017). In that case, they will own a certain stake of the business based on their financial
contribution and they will also assist in creating networks for the business and helping it to grow
exponentially.
The funds received from the investors will now be used to hire new staff and purchase the
different equipment required to run the business in large scale. Investors are better for Sarah as
opposed to borrowing money because even if the business may fail to succeed, Sarah will not be
required to liquidate her business to make the payments (Collewaert & Fassin, 2017).
Job duties for the cleaners.
1. To clean designated areas in the facilities. This includes sweeping, dusting, vacuuming,
cleaning vents in ceilings, mopping, and cleaning the washrooms.
2. Carry out routine inspections in the facilities of the different clients and perform
maintenance activities.
3. Stock different consumable supplies such as soap, paper towels, and toilet rolls.
4. Empty the different waste bins in the facilities and transport the waste products to the
points of collection.

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5. Comply with the provided regulations of health and safety.
Different key performance indicators for the cleaners include; the number of complaints that
are received from the different clients, the number of compliments received from the clients, the
ratio of the number of special requests that have been submitted by different clients as compared
to the number of special requests that have already been completed, levels of safety management,
levels of waste system optimization, employee attendance, comparison of the incurred expenses
to the budgeted costs, and results of quality audits by location.
Induction Checklist
Checklist items for induction Checklist items for induction
Break down of the induction plan to inform
the new employees of the essential activities
that will take place right away.
Provide the new employees with background
information about the company and inform
them of the business culture, major clients,
and the company’s strategic objectives.
Introduce all the new employees to each other
and inform every one of their roles in the
company.
Expound on the employees roles and
responsibilities and inform them of the key
performance indicators of their jobs.
Show the new employees where all the basic
facilities are located.
Make sure that employees comprehend all
that they are being taught.
Give the new recruits a company document
with information that speaks about safety and
health procedures and issues such as fires.
Continually hold sessions to review the new
employees’ progress and keep modifying the
plans put in place for the recruits based on
their performance levels.

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Human Resource Operational Plan
Employee name Role supervisor
Employee #1 Manager
To ensure that all the
employees are well
coordinated and that all the
cleaning jobs are carried out
properly.
No supervisor
Employee #2 Supervisor
To watch over the other
employees and to create a
rooster to ensure that all jobs
are well allocated and all
employees work in areas
where they are best suited.
Manager
Employee #3 Ordinary employee.
Carries out the duty of
emptying all waste bins and
dusts the premises.
Supervisor
Employee #4 Carries out the job of
mopping and vacuuming
floors and cleaning the
washrooms.
Supervisor

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Employee #5 Receptionist
Has the role of speaking to
clients and setting up days
when the cleaning work will
be done.
Manager
Roster Template
Date Client name Date of cleaning
services
Feedback received
from client
20th October Client 1 22nd October Good work
2nd November Client 2 7th November -
2nd November Client 3 8th November -
Resource Allocation
Cost factor Unit cost Number of units Total
Monthly employee
payment
Average payment of
$200
25 employees $5000
Toilet brushes $2 10 $20
White cloth rags $1.5 10 $15
Brooms $5 10 $50
Vacuum cleaners $30 5 $150
Toilet bowl cleaner $4 10 $40

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Brush and dust pan $4 10 $40
Toilet tissues $4 40 $160
Paper towels $4 35 $140
Dry mops $5 8 $40
Latex gloves $6 25 $150
Budget Analysis
The total expenses that the business will incur in a period of one month is $805. In a
month, the business works with one hundred clients. Given that the business charges $100 for
every cleaning visit, the revenue will be (100 * 100 = 10,000
Therefore, the profit will be $10,000 - $805 =$9,195.
Contingency Plan
In case the client levels increase above one hundred, Sarah should first increase the
number of units of cleaning resources. She should then hire more employees and train them on
how to be effective at the job in order to save time and have more work done. To do this, she can
plow back profits or sell some shares to raise capital or even take a loan.
Draft Letter to Employees from Sarah.
To: all employees
From: Ms. Sarah
Subject: proper use of different resources
I hereby write to all of you concerning proper use of resources. It has come to my attention that
some people have been using the cleaning products in a manner that is uneconomical and unsafe.
I would like you all to refer to the safety and health rules that were provided to you when you

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joined this organization to ensure that you refresh your memory on all those rules and follow
them going on.
Nevertheless, I commend you for working hard as most of you have achieved the targets that
were set. Kindly, take note of this message and change accordingly. In case of any needed
clarification, speak to your supervisor and the issues will be corrected.
Task 3
Break-even point in units and dollars for proposal A
Breakeven point= total fixed costs / contribution per unit
Contribution= selling price per unit – variable cost per unit
= $20 - $12 = $8

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Fixed costs = $50,000
Contribution = $50,000/ $8 = 6250 units
The breakeven cost = 6250 units * $20 = $ 125,000
Break-even point in units and dollars for proposal B
Breakeven point= total fixed costs / contribution per unit
Contribution= selling price per unit – variable cost per unit
= $20 - $10
Fixed costs = $70,000
Contribution = $780,000/ $10 = 7,000 units
The breakeven cost = 7,000 units * $20 = $ 140,000
Expected volume is 15,000 units;
Selling price = 15,000 units * $20 =$300,000
For A; Profit = $300,000 – ($50,000 + $180,000) = $70,000
For B; Profit= $300,000 – ($70,000 + $150,000) = $80,000
the best alternative is vendor B because the company will earn a higher profit level in this case.
Task 4
Present productivity Productivity using the new plant

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240 dolls daily
Materials = $3.5 * 240 dolls = $840
Supplies = $20
Energy = $ 4
Labor = nil
Productivity = 240/ (840 + 20 + 4 + 0)
= 0.2778
360 dolls daily
Materials = $3.5 * 360 = $1260
Supplies = $20
Energy = $4
Labor = $10 * 12 hours = $120
Productivity = 360 / (1260 + 20 + 4 + 120)
= 0.2564
If the material costs increased by $0.5 per doll;
Materials = 1.5 * 3.5 = 5.25
5.25 * 360 =1890
Productivity = 360 / (1890 + 20 +4 + 120)
= 0.177
Task 5

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An act is defined as being notifiable to Comcare if it occurs form a business conduct and
results to a serious injury or to somebody’s death. According to incident notification, someone
who is carrying out a business activity must immediately inform Comcare once they are aware of
the occurrence of a notifiable incident (NSW government, 2015)
Task 6

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Codes of practice
1. The employers have a responsibility to manage the risks of employees falling at their
workplaces.
2. Under section 274 of the WHS Act employers have the duty of managing the safety and
health risks of the plant once it goes into the workplace (SafeWork Australia, 2017).
3. Employers are also expected to manage the work environment and all facilities therein.
4. There should be safety data sheets that are prepared for hazardous chemicals. (SafeWork
Australia, 2017).
5. There is a need for electrical risks to be managed in places of work (Workscover
Queensland, 2017).
6. Under section 274 of the WHS Act there is a Code of practice on first aid in work places.
This code of practice gives guidance in a practical manner for business people on how
they should comply with the responsibilities that have been provided in the WHS Act to
ensure that there are enough facilities for first aid procedures in work places.
7. Under section 274 of the WHS Act there is a code of practice on how manual tasks that
are hazardous can be identified and how the risks of workers suffering from
musculoskeletal disorders can be controlled (Workscover Queensland, 2017).
8. There is also a code of practice on how health and safety risks can be managed. This code
offers guidance in a practical manner for people who have the roles of managing risks
that are related to safety and health under the WHS Act.
9. Code of practice on how to remove asbestos. This code gives guidance to people whose
duties involve the removal of asbestos from places of work. These workers are classified
as either class A or class b asbestos removers (Workscover Queensland, 2017).

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10. The code that requires that hazardous chemicals be properly labelled in places of work.
This applies to all the substances and mixtures that are defined as hazardous chemicals
under the Work Health and Safety Act (SafeWork Australia, 2017).
The codes that are applicable for retail stores such as Woolworths and Coles are the rules
numbers 1,2,4,6, and 8. This is because in places of work there are likely to be accidents that
occur. Incidentally, these supermarkets prepare certain foods. In case an employee gets burned,
there should be first aid products that will be used immediately before the employee is taken to
hospital. Facilities that employees use in these work places such as washrooms should be
maintained in a manner that is hygienic to prevent the employees from contracting infections.
References

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Balzarini, R., Atkins, N., Harman,, J., Campbell, L., Kohut, T., Holmes, j., & Lehmiller, J.
(2017). Perceptions of primary and secondary relationships in polyamory. Plos One.
http://dx.doi.org/https://doi.org/10.1371/journal.pone.0177841
Baroudi, D. (2014). Key performance indicators Winning tips and common
challenges. Performance.
Collewaert, V., & Fassin, Y. (2017). Conflicts between entrepreneurs and investors: the impact
of perceived unethical behavior. Small Business Economics, 40(3).
Jericó, M., Perroca, M., & Penha, V. (2011). Measuring quality indicators in the operating room:
cleaning and turnover time. SCIELO, 19(5).
NSW government. (2015). work cover has changed. Retrieved from
http://www.workcover.nsw.gov.au/
Rathey, A. (2016). Assessing Cleaning Performance. Facility Executive, (2016).
SafeWork Australia. (2017). Model WHS Laws.
Workscover Queensland. (2017). Work Health and Safety Act 2011. Queensland Government
Home Workplace Health And Safety Electrical Safety Office Workers' Compensation
Regulator.