This report provides an overview of operational management, emphasizing its critical role in business efficiency and success. It delves into key operational functions like control and distribution systems, process design, forecasting, and quality management, highlighting their significance in optimizing production processes and meeting customer demands. The report further examines various approaches to operational management, including Six Sigma, Lean manufacturing, Total Quality Management, Queuing Theory, Just-in-Time, and Kaizen, illustrating how these strategies can eliminate defects and maximize profitability. The importance of operational management is underscored by its impact on productivity, resource utilization, and customer satisfaction. The report also explores the influence of the external business environment, specifically Corporate Social Responsibility (CSR), ethics, and sustainability, on decision-making by leaders and managers, emphasizing the need for ethical and sustainable business practices. The conclusion stresses the necessity of effective operational management for estimating firm growth and success, with recommendations for workplace modifications and adaptable leadership behaviors.
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