Operational Plan: AusNet Services Strategic Implementation

This report presents an operational plan for AusNet Services Ltd, a leading energy delivery business in Australia. The plan outlines strategies to achieve the company's strategic goals, focusing on growth and expansion while maintaining service quality and safety. Key deliverables include implementing new management software, recruiting skilled labor, and acquiring physical resources. The report details the consultation strategy, resource requirements, budget, key performance indicators (KPIs), and contingency plans. It also covers staffing plans, record-keeping, and addresses resource acquisition and potential scenarios. The plan emphasizes efficiency, profitability, and increasing customer base through effective management practices and adherence to safety protocols.

Running head: OPERATIONAL PLAN
Operational Plan
Name of the Student:
Name of the University:
Author’s Note

1
OPERATIONAL PLAN
Table of Contents
Section 1..........................................................................................................................................3
Task 1...............................................................................................................................................3
Background of the Organization..................................................................................................3
Operational Plan- Scope and Purpose..........................................................................................4
Operational Plan- Key Deliverables............................................................................................4
Consultation Strategy...................................................................................................................6
Resource Requirements.............................................................................................................10
Budget........................................................................................................................................11
Budget Monitoring.....................................................................................................................11
Key Performance Indicators......................................................................................................12
Contingency Plan.......................................................................................................................14
Implementation of Contingency Plans.......................................................................................14
Staffing Plan..............................................................................................................................15
Record Keeping.........................................................................................................................15
Section 2........................................................................................................................................16
Task 1.............................................................................................................................................16
Recruitment of Human Resources.............................................................................................16
Task 2.............................................................................................................................................17
Physical Resource Requirements...............................................................................................17

2
OPERATIONAL PLAN
Section 3........................................................................................................................................17
Scenario 1..................................................................................................................................17
Scenario 2..................................................................................................................................18
Questionnaire.................................................................................................................................19
Requirement 1............................................................................................................................19
Requirement 2............................................................................................................................20
Requirement 3............................................................................................................................20
Requirement 4............................................................................................................................21
Requirement 5............................................................................................................................21
Requirement 6............................................................................................................................21
Requirement 7............................................................................................................................22
Reference.......................................................................................................................................22

3
OPERATIONAL PLAN
Section 1
Task 1
Background of the Organization
The main purpose of this assessment is to develop an operational plan for a company and
analyzing various aspects for the same. The company which is considered for this assessment is
AusNet Services ltd which operates in Australia. AusNet Services is one of the leading energy
delivery businesses which operates in Australia. An estimate suggest that the company works
with around $ 12 billion of electricity and gas distribution assets for both domestic and foreign
use. The company is a leading brand in the energy sector and employs around 2500 employees.
The strategic plan of the business is to supply energy and serve as many customers as
possible providing them with improved quality and timely services. The company strictly
adheres to safety programs for employees and delivery partners. The company follows
missionZero Safety vision which requires the businesses to follow their long-term objective to
develop an efficient and safe working environment. The main purpose of the business is to
empower the consumers and their future energy requirements. The business wants to expand the
scale of operations for which the business is undergoing expansion
Operational Plan- Scope and Purpose
The operational plan of the business aims to ensure that specific strategies are followed
so that the management is able to achieve the strategic goals and objectives of the business
(Ullah and Lai 2013). The management of AusNet services aims to achieve growth in the
operational structure and also increase the scales of operations of the business for which an
operational plan is to be developed.

4
OPERATIONAL PLAN
The operational plan of the business will be incorporating activities and roles which
every department has to play in order to contribute towards the strategic goals of the business
(Ward 2016). The operational plan will also be incorporating recruitment strategies and also
strategies to acquire physical resources in order to ensure that the human resources and physical
resources requirements of the business are met.
Operational Plan- Key Deliverables
Deliverable/Key
activity and
objectives
Details Purpose Key success criteria
Introducing new
software and
programs for the
Business
The new program and
software implementation
will help the business to
be more effective and
efficient in its operations
Provide assistance to
the business in order to
manage the business in
a better manner.
Better management
of operational
activities of the
business and also
efficient monitoring
of the same.

5
OPERATIONAL PLAN
Deliverable/Key
activity and
objectives
Details Purpose Key success criteria
Recruitment of
skilled labour
force
The business will be
requiring additional
human resources in
order to meet the
expansion plan of the
business.
To meet the
requirements of the
expansion plan in order
to continue to provide
quality services to the
customers (Blackburn,
Hart and Wainwright
2013).
Increase in the
number of skilled
workers of the
business in order to
successfully follow
and implements the
projects of the
business.
Acquiring
physical resources
for supporting
expansion plan of
the business
The physical resources
will be consists of
energy distribution
assets, gas pipelines,
other support assets
The purpose of the
physical resources is to
support the operational
plan of the business and
also provide the
efficiency in the
distribution of energy
Increase in the
physical assets of
the business
Consultation Strategy
The consultancy strategies of the business focus on securing approvals from the top-level
management regarding the operational plan and other requirements which are necessary for the

6
OPERATIONAL PLAN
purpose of bring about growth and development (Uhl and Gollenia 2016). The requirement of
the business to various resources and activities needs to be confirmed from the management
which is shown in the template which is shown below:
Plan/
Activity
Details Approval
From
Method of
Approval
Document
Required
Timing
Operational
Activities
and Roles of
Different
Departments
The different
operational
activities and
different roles
which are to be
performed by
different
departments
adhering to the
strategic
objectives of
the business in
order to
achieve the
goals and
vision of the
management of
AusNet
Operational
Manager
and Board
of
Directors
of the
company.
General
Meeting of
the Board of
directors with
the help of
presentations.
Documents of
Proposals,
presentation,
charts
referring to
different
responsibilities
of different
departments.
After
publishing
the annual
report of the
business.

7
OPERATIONAL PLAN
Services.
Requirement
of Human
Resources
The business
will be
requiring skill
labour in order
to ensure that
the activities of
the business
are carried out
diligently and
efficiently
(Griffin 2013).
Moreover, the
expansion plan
of the business
will be
requiring
adequate
labour supply
to meet the
plans and
strategies of
Human
Resource
Manager of
the
business
Departmental
Meetings
with Human
Resource
Manager
Recruitment
plans and
employee
vacancy report
of different
departments
Quarterly
Reports

8
OPERATIONAL PLAN
the business.
Requirement
of Physical
Resources
The physical
resources of
the business
comprise of
distribution
assets,
pipelines for
gas distribution
which will be
necessary for
bringing about
development in
business and
achieving the
strategic
objectives.
Operational
Manager
and Board
of
Directors
of the
company.
General
Meeting of
the Board of
directors with
the help of
presentations.
Asset
Management
register and
Blue prints of
the pipelines
which are to
be developed.
During the
first half of
the year.
Stakeholders Register
Stakeholder name Role/Dept. Communication needs and strategy
Geraldine Leslie HR Manager/HR Recruitment and selection of employees
considering the needs of business and the

9
OPERATIONAL PLAN
Stakeholder name Role/Dept. Communication needs and strategy
expansion plan. Communication can be
initiated with the help of e-mails, weekly
reports, vacancy requirements.
Adam Newman Chief Financial
Officer
Requirements of funds to initiate different
projects of the management. Communication
can be made with the help of presentation or
financial proposal for funds.
Mario Tieppo Technological Expert
and Manager
Requirement of updated software and
reporting programs for efficient control and
supervision program.
Resource Requirements
The operational plan which the management of AusNet Services want to incorporate in
the business which is to expand the scale of operations of the business keeping the quality of the
services provided intact and also maintain the long-term safety objectives of the business. In
order to achieve and successfully implement the operational plan the management will be
requiring both human resources and physical resources as well.
The HR manager of the company needs to recruit new employees who are skilled and
competent for the jobs in order to meet the human resources requirements of the business. In
addition to this, physical resources will also be a requirement for the business which will be both

10
OPERATIONAL PLAN
assets which will be used internally and externally. A template showing different resource
requirements of the business is shown below:
Resource type Details Key timelines Estimated cost
Human Resources Handling distribution
and handling and
maintenance of
energy distribution of
assets.
March 2018 to May
2018 and September
2018 to December
2018
$ 1,00,000
Physical Resources Different energy
distribution assets
and pipelines
March 2018 $ 10,00,000
Budget
Item Price/Unit Quantity Total
Recruitment of Employees $ 1,000 100 $ 1,00,000
Energy Distribution Assets $ 100000 3 $ 3,00,000
Pipeline for Gas Distribution $ 500000 1 $ 7,00,000
$ $
Sub-Total $ 11,00,000
Contingency - % $ 1,10,000

11
OPERATIONAL PLAN
Item Price/Unit Quantity Total
Total Budget $ 12,10,000
Budget Monitoring
The different expenses which are covered in the Budget of the business are to be
considered for the company and proper monitoring for the same is to be established. The targets
which are set in the budget are to be monitored by the operational manager of the business and
the same can be done by incorporating performance and progress report plan which will help the
operational manager to keep track of the goals and objectives of the business are being followed
or not under the operational plan of the business.
Key Performance Indicators
The key performance indicators of a business refer to the factors which represents the
overall success of a business (Mathrani, Mathrani and Viehland 2013). The key performance
indicator will help the management of the company to decide whether the plans of the business
are implemented and whether the business is moving in the right track towards achieving the
strategic objectives of the business. The key performance indicators of the business as per the
operational plan of the business is shown in template below:
KPI – Type Details Measure Monitoring
Efficiency Efficiency in the
business process and
management of the
activities of the
The measures which
can be adopted to
bring about efficiency
is by incorporating
The management of
the company can
monitor the activities
of the business by