This report provides a detailed operational plan for BBQ's e-commerce strategy. It covers the legislative and regulatory context, outlining relevant acts and policies. The report discusses resource requirements, including human and physical resources, and details the steps for implementation. It emphasizes the role of operational plans for successful implementation, including timeliness, milestones, and communication strategies. Performance indicators and KPIs are defined using a balanced scorecard approach. The report also identifies and addresses potential risks during implementation, including a contingency plan, and concludes with a proposal for operational plan approval and a portfolio of implementation documents. The report also includes action plans and contingency plans for effective execution of the e-commerce strategy, including physical and human resource requirements, and risk management strategies.