Report on the Operational Plan for BBQ's E-commerce Strategy

This report provides a detailed operational plan for BBQ's e-commerce strategy. It covers the legislative and regulatory context, outlining relevant acts and policies. The report discusses resource requirements, including human and physical resources, and details the steps for implementation. It emphasizes the role of operational plans for successful implementation, including timeliness, milestones, and communication strategies. Performance indicators and KPIs are defined using a balanced scorecard approach. The report also identifies and addresses potential risks during implementation, including a contingency plan, and concludes with a proposal for operational plan approval and a portfolio of implementation documents. The report also includes action plans and contingency plans for effective execution of the e-commerce strategy, including physical and human resource requirements, and risk management strategies.

MANAGE OPERATIONAL
PLAN

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
2.)............................................................................................................................................1
a.) Legislative and regulatory context relevant to BBQ.........................................................1
b.) BBQ policies and procedure relate to operational plan....................................................1
c.) Role of an operational plan for successful implementation..............................................2
d.) New operational plan for BBQ.........................................................................................2
3.) Resource requirement for having implementation in e-commerce strategy.....................2
4.) Assessor to participate in two resourcing consultation.....................................................2
a.) Discuss human resource requirement................................................................................3
b.) Physical resource requirement..........................................................................................3
a.) Physical resourcing with major steps................................................................................3
b.) Human resource with major steps.....................................................................................3
c.) Timeliness and milestones.................................................................................................4
d.) Consultation and communication......................................................................................4
7.) Performance indicators which develop operational plan with KPI's................................5
8.) Three risk at the time of implementation..........................................................................7
9.)............................................................................................................................................8
a.) Implementation of resource...............................................................................................8
b.) Breakdown of cost.............................................................................................................8
c.) Benefits to organization.....................................................................................................8
d.) Different approaches.........................................................................................................9
e.) Risk to organization...........................................................................................................9

f.) Outline the identified risk..................................................................................................9
g.) Sources of information......................................................................................................9
10.) Proposal approval by operation general manager...........................................................9
11.) Portfolio of implementation document.........................................................................10
TASK 2..........................................................................................................................................10
2.) Plan and implement the physical resourcing...................................................................10
a.) Physical resourcing..........................................................................................................10
b.) All steps and strategies....................................................................................................10
c.) Risk management strategy...............................................................................................11
3.) Plan and implement resourcing.......................................................................................11
a.) Human resourcing activity..............................................................................................11
b.) Steps to recruit people. ...................................................................................................11
c.) IP requirement.................................................................................................................11
d.) Appendix 4......................................................................................................................11
4. Submit portfolio................................................................................................................13
TASK 3..........................................................................................................................................13
2.) Monitoring performances from start...............................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................14

INTRODUCTION
In this competitive world, many company has to manage the operational criteria and thus
working according to operational plan can help firm to attain their goals and objectives in
effective way (Nikkilä, Seilonen and Koskinen, 2010). Moreover, it is quite necessary to handle
the resource acquisition as well and need to have keen monitoring and required to go with review
of operational performance too which does help in increasing productivity in right context too.
Report is based on BBQ who is looking forward to maintain and to implement the e-commerce
strategy to increase a market share in right context too.
TASK 1
2.)
a.) Legislative and regulatory context relevant to BBQ.
Moreover, all the resources which is acquired and have operation undertaken in having
accordance to have relevance with internal and external standard. Normally, legislation and have
codes of practises, intellectual property (IP) also has rights and responsibilities with
organizational policies and procedures. Hence, preliminary approval is such which has given
amend in existing budget and also operational planning which do incorporate in with strategy.
Some of the legislation which company follows in perfect way and those are as:
 Privacy Act 1988
 Queensland Anti-Discrimination Act 1991.
 New Task system.
 Work health and safety 2011.
 Fair work Act 2009
 As ISO 15489:2002 records management.
These act and legislation are those which needs to be followed and regulated and even
though company do work according to such only in right context too.
b.) BBQ policies and procedure relate to operational plan.
An operational plan may lead to incorporate with range of policies and procedure.
Although thus aim and action with course of action with influence decisions (Esper and et. al.,
2010) . Even though the different policy and procedure is also having at various level of need. It
has management issues which lead to represent more business orient focus on information target

with day to day practical level too. Procedure is having an specific tasks or action which leads to
have a policy outcome. It leads to have an procedure which do include the monitoring and
maintenance of the desired outcome too.
c.) Role of an operational plan for successful implementation.
In BBQ the operational plan is used to have an implementation of e-commerce strategy
on working to gain the maximum market share and thus plan is that which needs to operated in
proper manner as implementing team should focus on same aspect and required to work as one
so that they can attain the successful implementation in great way (Levy,Weitz and Grewal,
2012). Generally some factors needed to be considered while executing the strategy and those
are as (Human resource, fiancial term and risk criteria etc.). Operational plan is taken as
backbone for having implementation in better way.
d.) New operational plan for BBQ
Generally, the things are there which needs to be done in better manner and thus
operational pan is such which help company to have an proper working in right context. BBQ is
that firm who produce alternate plans and implement the better choice for having an proper
decision and strategy as well. Hence, new staff will be recruited and exist staff and retrained and
informed with e-commerce strategy too.
3.) Resource requirement for having implementation in e-commerce strategy.
It is required to determine resources requirement in e-commerce strategy in better manner
and thus the human and physical even the organizational documentation is such with research in
e-commerce. The different resources which is required for having proper implementation as:
 Sales and Marketing manager.
 Technological consultant.
Moreover, these resources are such which is required to have an smooth implementation
of strategy in great way too.
4.) Assessor to participate in two resourcing consultation.
It is required to have an participation in the two resourcing firms and thus it help
company BBQ to have implementation in better way and thus the team has to participate in right
format so that implementation can be done in best criteria too (Arena, Arnaboldi and Azzone,
2010). Human resource with technology can help them to have an effective working in

organization which can help them to have strategies implementation and can earn higher profit
too.
5.)
a.) Discuss human resource requirement.
In organization like BBQ is such who needs human resource in great manner and thus
they are considered as backbone of any company which needs to be maintained and handled with
care so that smooth functioning of work in firm. Human resource is such who is an required
element in great way. Human resource is such who does help company to attain their goals and
objectives in great way by working in right direction and with increasing their performance as
well. Sales and marketing manager is required in BBQ as they are responsible for increasing the
sales and profit both in great manner.
b.) Physical resource requirement
Physical resource is such which is required over which human resource works, these
resources include different asset of firm like (Machinery, furnitures and property etc.) all such
physical resources is required even though raw material also required to have manufacturing too.
Managing physical resources is such who needs to have an work in right context (Kanchev and
et. al., 2011). Even though BBQ is looking forward to deliver the vehicles which is required to
be acquired. Even though technological consultant is required to have an website in better way
too.
6.)
a.) Physical resourcing with major steps.
Important step in physical resourcing is to create an inventory. Although, it is required to
have group them together in better manner and needs to manage the items with some of the
similar requirement or rather then individually. Physical resources has to be maintained in right
context, as physical resources is such which are included as important aspect in perfect way as
well.
b.) Human resource with major steps.
Human resource is such who include the various things in better manner and thus human
resource is such who leads to have an recruiting, training and communication. Moreover,
recruitment has to be done in company so that new skills and knowledge can help in completing

the better working, training has to be provided to human resource so that they can work in right
direction and can attain their goals and objectives too in better way. Communication should be
done in proper way as this help in completing the task in accurate way and can lead to focus on
some strategic work too.
c.) Timeliness and milestones.
Generally, e-commerce strategy is that which needs to be implemented in organization in
right context, even though the team members should be focused and has to work as one which
can help in completing the project within the time period in effective way and it is required to
have milestones which are considered as set standard benchmark which needs to be attained in
right context for the e-commerce strategy (Karky and Skutsch, 2010). Various policy and
procedure is such that needs to be clearly defined to employees so that they can work according
to such only.
d.) Consultation and communication.
In BBQ firm the human resource is such where all the staff members are informed
regarding to the policy and procedure so that they can work in right direction and can attain the
goals and objective of entity. Hence, the stakeholders are also included in this and thus their
engagement is also being encouraged in effective way. Communication has to be done in proper
way in enterprise which make them to have an smooth functioning of activity and task as well.

Appendix 2: Action plan template
Milestone: Action or
the objective.
Date Person responsible Budget or response.
Physical resourcing. 30/04/18 The management of
company.
100000
Human resourcing. 30/04/18 HR of firm. 150000
Timeliness and
milestones.
05/05/18 Different department
of firm.
200000
Consultation and
communication.
10/05/18 Management of entity 50000
7.) Performance indicators which develop operational plan with KPI's
In an organization whether its large or small performance indicators are there which help
firm to gather information as how employees are performing in company and thus these
indicators are there for the operational and financial targets for the effective e-commerce strategy
too (Laudon and Laudon,2015). Moreover, balanced scorecard is having an strategy performance
management tools and technique. It is mainly used by managers of entity to keep their execution
activities on track by the hard work of staff. It is being used to measure and to provide the
feedback in better way. Even though KPI is such which help company to collect information as
how effectively the company is achieving business task and activity in perfect way.
Appendix 3: Balanced scorecard template
KRA (key result
area)
Target KPI (key
performance
indicator)
Result
Financial Part To control the
expenses in better
manner and to use
finance in right
Proper balance sheet
can help to judge the
better working.
Finance is being used
on right format and
having proper balance
sheet where profit is
8

context too. higher then the loss.
Customer To attract them
towards the company
so that they can use
the product and
services of firm too.
Can measure with
different technique
which can make them
to have an better work
too.
Getting more and more
customer toward the
organization to have
an proper working too.
Learning and growth. To learn various new
skills and knowledge
which can help to
work in right format
and can lead to
increase in
performance as well.
If work has been done
in various ways and
also being gets
completed on time
which can result in
right context too.
This can help in
utilising the skills and
knowledge in proper
way which can result
into attainment of
goals and objectives.
Internal business
process
To provide satisfaction
to customer and
shareholders.
By providing them
extra bonus and
various ways in right
context too.
Happiness in the aces
of shareholder and
customer in right
context too.
9

8.) Three risk at the time of implementation.
Appendix 4: Contingency plan template
Contingency Plan
Company name: BBQ fun
Name of person
developing the plan:
Who was consulted as
part of this plan?
Name
Risk identified: 1.) Employees underperformance
2.) Intellectual property.
3.) Breach of health and safety
Strategies/activities to minimise the risk By when By whom
Employees under performance It will be
done in
between
the working
of the
company.
The
management
of company
has to look
forward to
have an
under
performance
in great
manner.
Intellectual property It would be
done after
the work
gets
completed
or before
implementa
tion of the
It will be done
by the top
executive of
the BBQ.
10

working
Breach of health and safety It has to be
undertaken
by the
manager of
entity and
thus also
lead to
have an
best
working as
well.
This is being
considered by
the top
executives in
better
manner and
thus lead to
have healthy
and safety.
9.)
a.) Implementation of resource.
Implementation of resources has to be done in right prospect so that proper working can
be seen in organization, even though the human and technological resources are such which
needs special consideration and these two resource are such which can help in attaining the goals
and objectives in great way. Smooth functioning is also been seen in company with better
strategy and decision. E-commerce strategy is being somewhere implemented with reducing the
risk factor in great way, which thus help in having right context of working too.
b.) Breakdown of cost.
Cost Breakdown analysis is considered as method of cost analysis in better manner,
although the cost of certain thing with product and services in with various components,
although it is known as cost drivers (Graham, 2012). Cost breakdown analysis is such which is a
popular cost reduction strategy was there which is viable opportunity for the various business.
c.) Benefits to organization.
After having implementation of E-commerce strategy website in great way will make
company to handle working in better manner as well. Therefore, company is such which can earn
higher profit with this in great manner. Strategy is such which help firm to get stand in market
and thus this is such criteria which benefit the organization in great way too.
d.) Different approaches.
There are various steps and approaches which help company in performance indicators
and thus it is be like as:
11

 Determine the company goals.
 Measures to define them if met with goals.
 What activities are there to undertake the goals.
 Use such which has the great impact on goals.
 How company will measure if the important activity is being carried out correctly.
 Go with all the indicators.
e.) Risk to organization.
There could be risk of loosing the competition and although not be able to earn higher
profit as well. Implementing e-commerce strategy can help company to have an attainment of
their goals and desires. Risk is of many types which has impact on the performance of company
in right context too.
f.) Outline the identified risk.
Various risk are there which is being underlined and has great impact on company and
some of those are like employees underperformance level and one more risk which is related to
intellectual property and last one is having breach of health and safety compliance. These risk are
there which can affect the company in various ways too.
g.) Sources of information.
There are various sources which do help in having an collection of information in great
manner and thus it can be done with internet research or through consultation and companies
financial condition and projections can help firm to gather information for the implementation of
e-commerce strategy in great manner too (Stephens, Millar and Collins,2010). These sources can
help them to have such in right context too.
10.) Proposal approval by operation general manager.
The management of company make the proposal in such a way which include the benefits
after implementing the e-commerce strategy and which risk could affect the company and how
they can be manages in proper manner all such things are structures in proper way and thus to
have implementation of the proposal, it is required to have an approval from the operation
general manager then the work can be done over such in better manner as well.
12

11.) Portfolio of implementation document.
Generally in organization it is required to have an implementation document portfolio in
great manner (Di Giacomo and Patrizi,2010). Some of the steps which can help in having an
implementation of document in great manner too.
 Set the Strategy.
 It is required to win the executive support.
 Moreover, it is required to build the implementation team.
 Have collection of project data.
 Evaluate the projects in better way.
 Creation of portfolio.
 It is required to test and refine.
 PPM and have Roll-out in right context.
 Learn and adapt in proper way.
TASK 2
2.) Plan and implement the physical resourcing.
a.) Physical resourcing
Physical resourcing is such which needs to be there in organization as this help in having
a great working even smooth work is also being done and this is such which lead to have an
attainment of goals and objectives in better manner as well (Binz and et. al., 2012) .
b.) All steps and strategies.
Moreover the company is such who include all the resources which is required in better
manner and those resources that can help organizational development too. Plan and policies are
such which can help firm to make better decision and strategies as well and thus it has to be
attain the firm goals and objectives too.
c.) Risk management strategy
Even the company needs to protect their organizational intellectual property so that any
of the third party cannot breach third party IP in proper way as well (de Leeuw and van den
Berg, 2011). Moreover, the company has to make an strategy for the risk and has to be managed
in great manner too and thus handling risk in right context can make them to attain their goals
and objectives in various ways.
13

3.) Plan and implement resourcing.
a.) Human resourcing activity.
Human resource activity is such which needs to be done in better manner as thus review
system of performance of employees should be strong and systematic which can help
organization to rank them in better way as well (Hastings, 2010). Even though the activities are
those which needs to be get completed on time.
b.) Steps to recruit people.
Some of those steps are:
 Jobs and vacancies
 Description of job
 Person specification
 Application pack
 Processing application
 Short-listing
 Interviews
 Feedback
c.) IP requirement
Human resources acquisition is such which also help in providing the protection of trade
secrets and confidential information from theft, misuse and also unauthorized distribution in
better manner and thus it has to be done in right context and thus it help in attain goals of
company too.
d.) Appendix 4
Planning
aspect
Description Time
1. Type of
interview
Structured interview 2
14

2. Objectives To collect information regarding to the particular topic 5
3. Approach
and style
Face to face 1
4. Schedule 1.) taking appointment from the candidate for
interview
2.) Calling candidate for the interview
3.) Giving feedback related to their performance in
better way.
4.) Selecting the best option for the organisation.
4
5. Topics and
questions
1.) Tell me about yourself ?
2.) Where do you see yourself after 4 years ?
3.) Why should we select you ?
3
4. Submit portfolio
Portfolio is something which do help the company to take various decision and strategy
in better manner and thus in a particular portfolio various document is included in right prospect
15

which lead to have an attainment of the goals and objectives in various ways too (Kingsford,
Biggs and Pollard,2011).
TASK 3
2.) Monitoring performances from start.
Moreover, various techniques and tool are there which is implemented in various ways
and thus they have to monitor the performances in great way and thus it leads to have an better
working condition in organization and has to have an better working as well.
Milestones Date Person responsible Budget or resources
Budgetary and
financial performance
30/04/18 Management
accountant
Better techniques and
technology is required
to have an effective
working as well.
Productivity
performance
02/05/18 Production manager It is required to have
an huge budget which
can help them to use
resources in right
context.
Employee
performance
03/05/18 Management and
human resource
management
Need to have an better
performance appraisal
system in organization
Monitoring 04/05/18 Management and top
executives
Better techniques
which help to see the
performance in better
manner.
Performance
management
07/05/18 The whole
organization is
responsible for the
performance
management in right
A proper management
and working of
organization is such
which help them to
ensure that work is
16

context. being done in effective
way.
3.) There are various areas where the employee performance doesn't work in better manner
and thus it is required to have an precautions of employees performance and thus it is
required to have an better working in right context. Although the better performance thus
help in attaining the goals and objectives in right criteria too.
4.) BBQ is that firm which has an policy to coach and the performance of underscoring
employees and thus it helps in having right direction of working and make firm to attain
the goals and objectives in proper manner as well and thus roles is being discussed and
worked in better way too (Mingers and White,2010).
5.) Moreover the assessor of the company do play an effective role and thus it is such which
include the changes to plans, changes in the implementation of the plans and also changes
in budget too.
6.) Therefore the portfolio includes all those thing which needs to be there and thus
they have implementation of work in right context and it is such that has included
performance management and having monitoring schedule that has to be done in better
way too.
17

Appendix 4: Coaching plan template
Employee:
Coach/Manager:
Date of session:
Questions
Goal 1.) Needs to learn new skills, knowledge and abilities various
thing to perform.
2.) How to work with diverse group of people.
Reality 1.) Employees are performing as direction provided to them and
not be able to increase their performance as because of not
having proper guidance in organisation.
2.) Various employees are there who are not be able to work with
diverse group of people in right context and thus looking
forward to learn something so that can help to work with
diverse group of people and in team too.
Options 1.) They can learn new skills, knowledge and ability in great
manner through the training and development in right context
and such thing can help them to attain their personal goals
with organisational goals too.
2.) An option available with this is can put the various people in
working in with team so that people and employees can know
about each other which will result into better working and
completion of task can be there on time too.
Will 1.) This will help them to work in better manner and thus lead to
have an competition with other firms as well and thus BBQ is
already an establishment in market and has various
competitors. This will help them to attain them in right context
too.
2.) They will also go with having there working in right context
which can help in earning higher profit and income as well in
great way too.
18

Appendix 3: Performance management plan
template
Name/position: Manager:
Reference from
operational plan
Key result area Indicator of
success/
performance
By
when
Status
report
Human resource Helps in completing
the work on time and
even in great manner
too and thus it leads
to have an attainment
of goals and objectives
as well.
75.00% At the
time
of
perfor
ming
differe
nt
task.
Learnin
g in
better
manner
.
Physical resource Different physical
resource is required as
this help in performing
various task in right
context too.
80.00% Can
be
called
in
betwe
en
perfor
ming
variou
s task
in
organi
zation
.
Bringin
g
differen
t assets
in right
context
too.
19

Manager’s comments:
Staff member’s comments:
20

CONCLUSION
From the above report it can be said that, managing operational pan in organization is such
which can help them to attain their goals and objective sin effective manner.
21

REFERENCES
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