Operational and Risk Management Plan: College Expansion

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MANAGE OPERATIONAL PLAN
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Contents
Assessment Task 1......................................................................................................................................3
Assessment Task 2......................................................................................................................................7
Assessment task 3......................................................................................................................................12
Assessment Task 4....................................................................................................................................16
References.................................................................................................................................................18
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Assessment Task 1
Question 1
The purpose of a strategic plan is to outline what will be the process that will be used in the
future.
The purpose of an operational plan is that all of the tasks in the organisation are identified in
order to see what it has to do to achieve the goals (Schäff, & Wiegand, 2015). The role of this
plan is to help in seeing what are the strategies to be used in order so that organisational goals
can be achieved.
Question 2
The information that is contained in an operational plan is as follows:
 Finances
 Physical resources
 Personnel
 Strategies
This information helps in seeing what and how everything will be achieved on a year basis.
Question 3
Developing an operational plan requires to know where the business stands strategically. After
this information would be collected from doing different research on how growth can be
achieved. Challenges would have to be defined and after this, the building of the plan would take
place. In the plan, there would be a variety of information that would help in developing how the
operations should take place.
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Question 4
Purpose of a budget helps in seeing what will be the expense that will occur if various strategies
are applied and the plans which are being developed for both long-term and short-term basis
(Chohan, 2017).
Question 5
The first two steps in creating a budget involve gather various data and analysing it to see how it
can be fitted for achieving the organisation's goal. The expenses of the organisation are analysed
to see where cost needs to be cut and where it can be added. From this information, the budget is
created.
Question 6
The purpose of Key performance metrics is to measure the performance of a certain task. These
metrics will measure different aspects of the task. It makes sure that the goals are being achieved.
Question 7
1. One approach would be to develop KPIs according to the goals and objectives
2. Critical success factors would be another way to see what would be the KPIs
3. Calculation of metrics will help in the development of KPI
4. Identify what the needs are and in return, it will show what the KPIs are to achieve those
needs.
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Question 8
The use of balanced scorecard as a KPI will help in analysing what the worker’s performance is.
This would be used in seeing what employees are performing their best in order to achieve the
organisations goal.
Question 9
Benchmarking is used when to see how the best performance can be achieved. This information
is used to see what the gaps are present which are making it hard to achieve the goals. This is
done by comparing oneself to a competitor or another industry.
Question 10
PCBU refers to a Person Conducting a Business or Undertaking. One of the main key
responsibilities of PCBU is to ensure the health and safety of the employees. The structures that
people are working in should be safe and the employees are given knowledge of the safety
features that are installed in the structure.
Question 11
The Fair Work Act 2009, makes sure that those rules are regulations are for employees and
employers. There should be productive workplace relations through which productivity can be
achieved. It gives out the terms and conditions that are for employment hence making them
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obey such rules. All of the personnel must obey such rules regarding employment. Every
personnel would be under the safety of this at under the employment processes (Macdonald, &
Charlesworth, 2013).
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Assessment Task 2
Draft Operational Plan
Category Key Initiative/Action Project Lead
Commercial Property Brisbane: 46 Charlotte Street
Brisbane City QLD 4000
Sydney: 26 College Street
Sydney NSW 2000
Operations and
Finance Manager
Recruitment Interviews should be sent out
for receptionists and student
service officer.
Human Resources
Manager.
Equipment Tables, chairs, projectors,
laptops, books and many
other things should be
bought.
Operations
managers
Potential Suppliers Supplier providing a
moderate rate for various
supplies should be found.
Operations
Manager
Marketing
Requirement
Job interview details should
be sent out.
College should be promoted
on the various level and
platforms.
Marketing
Manager
Risk Management Plan
Risks Effect Strategies and Contingencies
Over Budget If there are too many expenses
occurred for a new college
establishment then other
Create a budget which keeps
in the limit of the work being
done and expense being
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branches of the college would
feel the effect.
occurred.
Few responses There might not be that much
response from students or
teachers that would be needed
for the college.
Proper marketing should be
used to see how to attract
more of the students and talent
to the college (Aven, 2016).
High price asked from
suppliers
It would take a long time to
see who the best suppliers in
the country are.
Research beforehand on who
offers the best price for quality
products.
Email
TO: Senior Management Team
Subject: Request for meeting to discuss
Respected Team,
It would be advisable that a meeting is conducted to show plans that were made in regards to the
opening of the two new branches. The operational plan outlines where the branches will be
located and how the requirements will take place. Also, suppliers and equipment have been
identified.
The risk plan contains three potential risks and their strategy to solve them.
So I would request that meeting places in order to discuss both of these plans in detail.
Role Play
Speaker: Good Morning.
Team: Good Morning.
Speaker: First of all let me thank you for granting me this opportunity for discussion of the plans
which I have made.
Team: Please go ahead and elaborate on the plans.
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Speaker: the operational plan consists of the exact location on where the new branches of both
would be set up.
Team: Can you please mention the amount of budget that was required for a lease of the lands in
the plan.
Speaker: Yes. The next aspect is seeing how suppliers and equipment will be obtained.
Team: in this part please provide separate details for suppliers in each of the branches. Also, the
recruitment process would have to be according to the level of promotion that will be done in
each of the places. Provide how results will be measured.
Speaker: the risk management plan show what are the three major risks that the college can face
and how they will be solved.
Team: provide more than one strategy so that a strategy would become more effective and more
successful in the market.
Updated Operational Plan
Category Key Initiative/Action Project Lead Result Indicator
Commercial Property Brisbane: 46 Charlotte
Street Brisbane City
QLD 4000 ($500,000)
600 square meters
Sydney: 26 College
Street Sydney NSW
2000 ($400,000)
800 square meters
Operations and
Finance Manager
The property should
be rented in the
budget that has been
decided.
Recruitment Sydney: Talent would
be easy to find as the
population is more so
not too much of work
is required.
Human Resources
Manager.
It should be seen that
proper job
specification is
mentioned to
candidates.
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Brisbane: Key talent
would have to be
found because not
many people look at
this job for full time.
Equipment Tables, chairs,
projectors, laptops,
books and many other
things should be
bought.
Operations managers All of the resources
are found at a low
rate.
Potential Suppliers Sydney: more that one
supplier can be found.
Brisbane: even though
the capital of
Australia, a limited
number of good
suppliers.
Operations Manager All of the suppliers
are found at a low
rate.
Marketing
Requirement
Job interview details
should be sent out.
College should be
promoted on the
various levels and
platforms.
Marketing Manager See how many people
sign up for college.
Updated Risk Management Plan
Risks Effect Strategies and Contingencies
Over Budget If there are too many expenses
occurred for a new college
establishment then other
branches of the college would
1. Create a budget which
keeps in the limit of
the work being done
and expense being
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feel the effect. occurred.
2. Another way would be
to have a cost-driven
strategy.
Few responses There might not be that much
response from students or
teachers that would be needed
for the college.
1. Proper marketing
should be used to see
how to attract more of
the students and talent
to the college.
2. Scholarships could be
offered for more
attraction.
High price asked from
suppliers
It would take a long time to
see who the best suppliers in
the country are.
1. Research beforehand
on who offers the best
price for quality
products.
2. Products could be
bought in by present
suppliers of other
branches (Dwyer et. al.
2013).
Email
TO: Senior Management Team
Subject: Request for meeting to discuss
Respected Team,
I have updated the plan according to eh feedback which was received.
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Assessment task 3
1. Strategies for recruiting staff
Required staff for both new branches in Brisbane and Sydney
 Receptionist
 Student services officer
 6 trainers (1 trainer per 20 students, the total number of students in one branch is of 60
students)
The college has set out certain policies that must be followed in the recruitment process for all
personnel. The above-mentioned staffs are necessary to be appointed for the success and proper
running of the college.
Receptionists are needed in the new college branches because they will help in responding to any
enquires that people may have. Since it is a new college branch, there would be people that
would enquire a number of things like what are the courses offered or what is the exact time to
meet with various respected faculties. Another job role would be to assist the head to the college
so that crucial information can be provided to them (Chron. 2019).
Student service officer deals with the lives of the students. They would help in addressing any
queries that the students may have and also managing all of the files related to them. This would
include their financial records and their academic records (Entwistle, & Ramsden, 2015).
Trainer or teachers would see that proper education about the courses is provided to the students
and as the students start to increase more trainers would be required.
Details of the required positions would be measured equally as the policy recruitment and
selection policy does not change. The policy requires certain factors to be seen:
 Pre-employment checks: there would be checks on whether there are any gaps present in
the employment of the candidate. If there is any gap then it there would be need of an
explanation.
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