BSB51915 Diploma: Manage Operational Plan Assessment Tasks

This assessment is for the BSB51915 Diploma of Leadership and Management, focusing on the unit "Manage Operational Plan." The assessment comprises three tasks: a question bank covering operational planning principles, a review and SWOT analysis of an existing operational plan or case study, and the preparation and implementation of a revised operational plan. The implementation plan requires the inclusion of resources (human and physical), timelines, risk management, recruitment strategies, induction plans, purchase plans, KPIs, communication plans, consultation strategies, a monitoring checklist, and a review mechanism. The case study involves a tour business targeting MAMILs (Middle Aged Men In Lycra), requiring the creation of a management plan, organizational chart, and strategic objectives. The student must demonstrate understanding of the operational plan's objectives, conduct a SWOT analysis, and develop a detailed implementation plan with a focus on resource allocation, risk mitigation, and performance measurement.

ASSESSMENT COVER SHEET + TASKS
STUDENT NAME * Insert your name here:
TRAINING PACKAGE BSB15
NATIONAL COURSE CODE BSB51915
NATIONAL COURSE NAME Diploma of leadership and Management
NATIONAL UNIT CODE/S BSBMGT517
NATIONAL UNIT NAME/S Manage Operational Plan
ASSESSMENT DETAILS
Trainer/assessor – Note each assessment task/s included and the assessment method.
Insert/delete extra rows if required (right click add/delete).
Task 1 Question Bank
Task 2 Review Operational Plan/Case Study
Task 3 Prepare and Implement revised Operational Plan
 There are 3 assessment tasks for these units. All of these assessment tasks are
contained in this document.
 These tasks make up 100% of the assessment for these units.
 You must achieve a satisfactory grade in each task to achieve a result of
competent for the units.
DUE
DATE:
STUDENT DECLARATION
1. I declare this assessment task to be solely my own work or, I have acknowledged
within my assessment if this work was completed with a peer
2. I have notified the trainer/assessor of any special needs or requirements I have in
relation to the assessment
3. I understand that my assessment will not be returned to me and I have kept a copy of
my own work
4. I have read and understood the Assessment Policy provided in Every Student’s Guide
to Assessment in TAFE NSW.
https://www.tafewestern.edu.au/files/dmfile/everystudentsguidetoassessment.pdf
STUDENT NAME STUDENT SIGNATURE DATE
RTO DECLARATION
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I declare that any workplace information contained in this assessment will remain
confidential within TAFE NSW.
TRAINER/ASSESSOR
NAME
TRAINER/ASSESSOR
SIGNATURE
DATE
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ASSESSMENT INSTRUCTIONS
 This assessment is to determine your competency in relation to the/se unit/s.
 The task/s require you to:
o Question Bank
o Review, draft and implement Operational plan /Case study MAMIL (Middle
Age Men In Lycra)
 Should you have any concerns about this assessment, please contact your
trainer/assessor before beginning the task/s.
 You should submit all tasks for this assessment together
ASSESSMENT TASK 1- Question bank
Instructions:
 All questions require a written answer. You may word process your answers or hand
write them (your handwriting must be legible). Add your completed answers to your
portfolio or as advised by your facilitator.
 You must answer each question correctly. If you do not answer a question correctly,
you will be given feedback and be given another opportunity to demonstrate your
knowledge and skills to be deemed satisfactory in this Event.
 Your answers can be in dot point format provided each point supplies sufficient detail.
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Question bank
1. Provide a definition of an operational plan and list the key steps of
operational planning?
2. Explain why it is important when implementing plans for the acquisition of
physical resources, and recruitment and selection of employees to follow
organisational policy and practice.
3. What considerations might you take into account when recruiting and hiring
the right person for the job? Remember that finding the right people is
essential to building your team and achieving organisational goals and
objectives.
4. Explain the importance of contingency plans: why organisations need a
contingency plans, who should be involved in contingency planning and the
elements of a contingency plan.
5. Explain the purpose of a budget and the use of financial analyses in relation
to operations management. How do they assist with resource planning,
acquisition and monitoring?
6. What are some steps that you might follow in monitoring an operational
plan and how would you apply these?
7. What type of record keeping systems might you implement to monitor
operations within your organisation?
8. Poor work performance can happen for a number of reasons. Identify 5
indicators of poor performance and what action might you take to resolve
such problems.
9. Why is it important to provide coaching and mentoring to support teams
and individuals before, during and after the implementation of an
operational plan?
10. List 6 reasons why an operation plan might need to be changed or varied in
a workplace.
11. Who might you consult to obtain approval for an operational plan?
12. What is triple bottom line reporting?
13. List some examples of legislative and regulatory context relevant to an
operational plan.
14. List two examples of organisational policies, practices and procedures that
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directly relate to an operational plan.
15. In relation to the effective, economic and safe use of resources, why is it
important that systems are put in place that support staff in a mentoring
and/or coaching environment?
16. Explain how intellectual property rights could impact operational planning
in the recruitment and acquisition of resources and services. How could
these intellectual property rights be managed effectively?
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ASSESSMENT TASK 2- Review Operational Plan/Case Study
Instructions
 You need a copy of, or access to, an operational plan or you may wish to use the case
study provided. You can use an operational plan that has been prepared for a specific
project or an organisational operational plan. If you are using a very large operational
plan you may decide to focus on only one section of the plan.
 You are required to review, draft and implement your Organisations operational plan
or simulate the implementation of the same.
 Complete the tasks as specified you may wish to use the templates provided.
 If you are not sure about any aspect of this assessment, please ask for clarification
from your facilitator.
o Note: Ensure you gain organisational approval to use and release commercial
information in your analysis of the operational plan and in your
implementation plan.
Review Operational Plan/Case Study
 Review the operational plan or case study. Make sure you understand the objectives
of the plan or case study. Consult with those involved in the development of the plan
to clarify any issues you may have.
 Conduct a SWOT analysis on this proposal, who might you consult with in order to
conduct the SWOT?
 Now consider the operations and develop a preliminary Organisation Chart,
indicating the functional units of the business. You may wish to use the template:
Draft management plan (you may need add fields to this template)
Once you have a firm understanding of the operational plan and the required outcomes, you
will be ready to prepare and implement your revised operational plan.
Template 1: Draft management plan
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Draft Management Plan
PROJECT BACKGROUND
Project Title:
Business Name
Mamil
Mamil tour business
Project Aim: The main aim of the project is to implement tour business that caters for MAMILs
(middle aged men in Lycra) and will increase both revenues, market share and the
same time makes sure customer wants are in line with strategic directions of the
company.
Project Objectives:
 Specific
 Measurable
 Achievable
 Relevant
 Timely
 To Engage customers and other concerned stakeholder through marketing,
research and personalised service
 Improve client satisfaction rates by 30 percent and boost profile of
organisation by 25 percent.
 Supporting high number of people to perform well through trainings
 Increasing sales revenues
 Timely reduction of indirect and direct costs of operations
SCOPE OF THE PROJECT
Organisational
Context MAMILs tour is facilitated by availability of cyclist who enjoys traveling on hot
weather. More assets like vehicles will be acquired, new staff recruited while
existing one trained. Finally, all sourcing and operations will be undertaken in
accordance to internal and external standards like organizational policies,
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procedures and intellectual properties.
SWOT Analysis
Strengths
 Lower operational costs
 Effective organisational structure
 Faster
Opportunities
 Technology growth
 Large group of targeted customers
being aware about the e-commerce
functionality
 Health concerns resulting to many
people cycling
Weaknesses
 Security and concerns
 High costs
 Medium size organisation
 Inability of customers to touch the
commodities
Threats
 Low barriers of market entry
 Strong competition from existing
competitors
 High cycling maintenance costs that
might interfere with profits
Organisational Chart
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ASSESSMENT TASK 3- Prepare and Implement Operational plan
Prepare a revised operational/ implementation plan for the operational plan you have
selected or use the case study provided to prepare an operational/ implementation plan. You
may wish to use the template provided as a guide and add fields as needed.
In the plan you must include:
a) a list of all resources required including physical and human – prepare a business case
for each of the resource groups you require; for example, staff, IT equipment,
additional office/plant space and include a full costing for each of the resources
required
b) a plan for implementation of the operational plan including time lines and milestones
c) a risk management analysis, incorporating: a prioritised list of risks identifying the
likelihood of the risk occurring, the potential impact of the risk if it were to occur and
a contingency plan for each identified risk (i.e. threats and opportunities).
d) a recruitment plan for human resource requirements including task and position
descriptions as required, an explanation of the methods that will be used to recruit
staff and a contingency plan if staff with required skills cannot be sourced
e) an induction plan for new staff
f) a purchase plan for non-human resource requirements including how, when and where
items will be purchased and (if appropriate) a comparison of prices from at least two
suppliers
g) a list of the key performance indicators (KPIs) that you will use to measure the
success of the implementation process, including both team and individual KPIs and
how they will be measured and reported
h) a communication plan to demonstrate the successful, appropriate and timely flow of
information throughout the implementation process
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CEO
employee
1
employee
2 employee3
project
manager

i) How might you consult with when preparing your operational plan? And at what
stage/s is consultation important
j) Develop a checklist for monitoring the progress and effectiveness of your Operational
Plan. Consider some monitoring factors such as;
a. Progress
b. Performance
c. Budget
k) Outline the features and how you could effectively review the implementation of your
Operational Plan. How will you identify areas of under-performance, recommend
solutions and what plans will you put in place to make sure these items are actioned
and rectified?
l) Outline how you will implement and ensure that mentoring and coaching are going to
be provided to support team members to effectively, economically and safely use
resources
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Operational plan
This operational plan will include: This operational plan will not include:
-provisions responsibilities and tasks to organizational personnel in line with the
objectives and goals contained within the strategic plan.
-Plans for the implementation of strategies contained within the strategic plan.
Projects
Project Deliverables:
KRAs
This can be a
statement
To offer excellent tour services to MAMILs that performs and ranks well
Success Criteria: -Excellent enrolment of MAMILs to the programme
-Reduced costs
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-Excellent profit margins
Resource Plan
Resources:
Total Project cost =
$91250
Resource Details Resource Business Case Cost $
Plant and equipment ● 6 Metre (20ft) shipping container $50,000
● Bicycles $150 x 30 = $450
● Support vehicle $30,000
$80,450
Promotional costs $3000 $3000
Website developers $1000 $1000
Training of staff $300 x 6 = $1800 $1800
Accommodation of
$3000 $3000
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