TLIL5020: Developing and Maintaining Operational Procedures

This assessment workbook provides a comprehensive guide for the unit TLIL5020, which focuses on developing and maintaining operational procedures within transport and logistics enterprises. It includes an introduction to the unit, outlining its application, elements, performance criteria, and prerequisites. The workbook also covers important aspects such as appeals, plagiarism, referencing, and understanding assessment results. The core of the assessment involves four activities: three case studies and a set of short answer questions, designed to evaluate the student's ability to plan, develop, monitor, and evaluate operational procedures in a real-world context. The case studies involve scenarios related to warehousing management and manual handling, requiring students to apply their knowledge of standard operating procedures and risk management. The short answer questions cover various aspects of operational procedure development, implementation, and evaluation, ensuring a thorough understanding of the subject matter. The document includes reference to National Camper Trailers, highlighting the practical application of these procedures within a specific organizational setting.

Assessment Workbook – TLIL5020 1 | P a g e Version 3.1
Assessment Workbook: TLIL5020
Develop and maintain operational
procedures for transport and logistics
enterprises

Version control
Version
No.
Date Dept. Change
1.0 22/04/2016 Training Original
2.0 12/05/2016 Training Revised content
3.0 03/10/2016 Training Moodle updates and changed title from Assessment Guide
to Assessment Workbook
3.1 1/11/2018 Training Added SOP Template to Assessment 1 – Case study 1
Copyright Statement
© Copyright National Training
Disclaimer
All rights reserved. No part of this publication may be reproduced or transmitted
in any form or by any means, electronic or mechanical, including photocopying,
scanning, recording, or any information storage retrieval system without
permission in writing from National Training. No patent liability is assumed with
respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the
publisher and authors assume no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of information contained
herein.
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Contents
How do I use this guide?........................................................................................................................5
Introduction...........................................................................................................................................6
Application.........................................................................................................................................6
Elements and Performance Criteria...................................................................................................6
Pre-requisites....................................................................................................................................7
Appeals and reassessment................................................................................................................7
Plagiarism..........................................................................................................................................7
Referencing Materials.......................................................................................................................7
Understanding your results...............................................................................................................7
Results Legend...................................................................................................................................8
Assessment activity...............................................................................................................................8
Assessment 1, 2, 3 & 4 Instructions.......................................................................................................9
Assessment 1: Case Study 1.............................................................................................................10
Case Study 1................................................................................................................................10
Question 1...................................................................................................................................10
Question 2...................................................................................................................................11
Assessment 2: Case Study 2.............................................................................................................11
Case Study 2................................................................................................................................12
Assessment 3: Case Study 3.............................................................................................................12
Case Study 3................................................................................................................................12
Assessment 4: Short Answer Questions..........................................................................................13
Question 1...................................................................................................................................13
Question 2...................................................................................................................................13
Question 3...................................................................................................................................13
Question 4...................................................................................................................................14
Question 5...................................................................................................................................14
Question 6...................................................................................................................................14
Question 7...................................................................................................................................14
Question 8...................................................................................................................................14
Question 9...................................................................................................................................14
Question 10.................................................................................................................................14
Question 11.................................................................................................................................15
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Question 12.................................................................................................................................15
Question 13.................................................................................................................................15
Question 14.................................................................................................................................15
Question 15.................................................................................................................................15
Question 16.................................................................................................................................15
Question 17.................................................................................................................................16
Question 18.................................................................................................................................16
Question 19.................................................................................................................................16
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How do I use this guide?
This guide is divided into two sections:
 The introduction section gives you information about the unit of competency you
will be assessed in. For a comprehensive overview of the assessment process and the
principles of assessment, refer to your ‘Student Handbook’ which was provided to
you by National Training when you commenced. The Student Handbook is also
available online via the website: nationaltraining.edu.au
 The second section contains assessment activities each detailing:
o Description of the assessments
o Instructions for completing the assessment activities
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Introduction
This guide, together with the Assessment Activity forms the
assessment tools for:
Unit code Title Training Package
TLIL5020 Develop and maintain operational procedures for transport and
logistics enterprises
Transport and Logistics
Training Package
Application
TLIL5020
This unit involves the skills and knowledge required to develop and maintain operational procedures for
transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice,
including the Australian Dangerous Goods (ADG) Code and workplace procedures.
It includes planning and developing operational procedures, and monitoring and evaluating the
implementation of these operational procedure/s.
Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and
others in planning and using resources, services and processes to achieve required outcomes.
The unit generally applies to those with responsibility for resource coordination and allocation, and who lead
individuals and teams.
Elements and Performance Criteria
1.0 Plan and develop operational procedures
1.1 Processes requiring development/modification of operational procedures are identified and
confirmed with relevant personnel and business units
1.2 Scope, focus and extent of the operational procedure/s are discussed and validated with affected
personnel
1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous
work
1.4 Factors likely to impact on the development process are identified and techniques are adopted for
their incorporation into the procedure/s
1.5 Proposed operational procedures are researched using a range of sources and provision is made to
include user input
1.6 Operational procedures are developed, documented and verified with relevant internal/external
personnel and/or organisations, in accordance with workplace procedures
1.7 New operational procedures are trialled with a target group as required
1.8 Performance indicators are developed to measure the effectiveness of the operational procedure/s
2.0 Monitor the implementation of the operational procedure/s
2.1 Introduction of the operational procedure/s for selected units/job functions is planned with affected
personnel to ensure understanding and the need for compliance
2.2 Effective induction and supervision is provided to support personnel in implementing the new
procedure/s
2.3 Personnel performance is monitored to ensure adherence to the operational procedure/s and to
assess the requirement to modify the process
2.4 Solicited feedback is actively sought from personnel implementing the operational procedure/s
3.0 Evaluate the implementation of operational procedures
3.1 Effectiveness of the operational procedure/s is assessed against developed performance indicators
3.2 Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism
and enterprise requirements
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3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes
to operational procedure/s
3.4 Records, reports and recommendations for improvement are managed within the workplace
information systems and processes
Pre-requisites
Not applicable
Appeals and reassessment
If you disagree with the assessment decision and result, you have the right to appeal and be
reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals
Policy & Procedure, provided to you prior to enrolment. See Complaints and Appeals Policy &
Procedure for more details.
Plagiarism
While co-operative effort and the sharing of information are encouraged, you must ensure your
assignments and assessments are representative of your own effort, knowledge and skills. You must
not take the work of others and present it as your own. Plagiarism may result in the
assignment/assessment being deemed to be “not yet competent” by the assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed
or cancelled from their course at the discretion of the National Training Manager.
Plagiarism can take several forms;
 Quoting from a book or an article without acknowledging the source
 Handing in someone else’s work as your own
 Stealing and passing off another person’s words or ideas and claiming them as your own
 Giving incorrect information about the source of a quotation or idea
 Downloading information from the internet without acknowledging the source
 Copying a section of a book or article and submitting it as one’s own work
 Presenting as a new and original idea or produce something which was derived from an
existing source
Referencing Materials
National Training prefers that students utilises Harvard Style referencing. Generally, Harvard
Reference List citations follow this format:
Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue),
Page(s).
Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo.
Year].
Understanding your results
The great thing with competency based training is that you either deemed 'competent' (you can
demonstrate the required skills and knowledge) or 'not yet competent' (at this time you haven't
been able to demonstrate required skills or knowledge). The key word is "YET”.
Your trainer will provide you with feedback on your assessments so that you know what you have
done well in your assessment and what you need to improve upon or fix. An "NYC" result does not
mean that you have failed and that is it - you have the opportunity to try again. It could be that one
question in your assessment was deemed not yet satisfactory and this is the only question that will
require review.
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Results Legend
C Competent Has successfully completed unit and has met the minimum competency
criteria and demonstrated the required skills and knowledge
NYC Not Yet
Competent
Has not met minimum competency criteria for the unit - certain section/s
require review due to not meeting the requirements and being deemed
not yet satisfactory
CT Credit
Transfer
Application required
RPL Recognition of
Prior Learning
Application required
For further information regarding Recognition of Prior Learning (RPL) and Credit Transfers (CT),
please contact on our office on [phone]
Assessment activity
The assessment activities contained below have been designed for the following unit(s) of
competency:
TLIL5020 Develop and maintain operational procedures for transport and logistics
enterprises
This is a summative assessment process. For the student to be assessed as competent in each Unit
of Competency, all questions and activities need to be satisfactorily completed.
Each assessment activity contained within:
Assessment 1: Case Study 1
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 2: Case Study 2
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 3: Case Study 3
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 4: Short Answer Questions
This requires the completion of all comprehensive questions.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Each question is to be completed separately, but is an open book assessment. Each answer should
be at least 100 – 300 words in length.
Answers to be on an Office / Word document and attached to your assessment when submitting.
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Assessment 1, 2, 3 & 4 Instructions
Student Instructions
Type of
Assessment
This is a summative assessment activity, which means it is an assessment of what you
have learnt and used towards the assessment of your overall competency.
General There are a number of short answer questions and a case study. You must attempt
each assessment. If you have difficulty with understanding the question or
completing the answers, then talk to your trainer.
Your trainer is there to help you understand and help you demonstrate your
understanding, not to complete the answers for you.
You are required to answer all questions and provide as much detail as you can.
These questions are not required to be completed under exam conditions.
Context and
purpose of
assessment
The short answer questions and the case study have been drawn from the
information contained in your workbook/ learning materials. Therefore, you should
have a good understanding of the answers
Assessment
instructions
Read the information provided and fully complete all questions as asked.
Resources,
equipment &
material required
Learner Guide
Computer
Internet
How you will be
assessed
Upon completion of your responses you will be assessed against a standard answer
sheet to ensure that you have covered the questions and that your responses are
consistent with the unit requirements. All questions must be correct for satisfactory
completion.
For more information on the specific criteria contained in the unit descriptor, speak
with your trainer. They will provide you with a copy of the criteria or refer to your
learner guide which includes the performance criteria.
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Assessment 1: Case Study 1
The objective of this section is to demonstrate 1.0 Plan and develop operational procedures
Case Study 1
Attached for your information, is a Standard Operation Procedure (SOP) for manual handling. Named
“The Six Steps of Lifting”, this can be located within the National Training Dashboard under the
banner of National Camper Trailers > Human Resources > WHS.
This is specifically a lift of a cardboard box weighing less than 10Kgs.
In your role as the Warehousing Manager at National Camper Trailers Pty Ltd. You are responsible
for the Receival and Storage of materials and product, as well as despatch of completed products
and accessories. This includes materials and products coming in from offsite manufacturers and
suppliers.
Your Receival and Storage Team numbers ten employees and covers a diverse makeup of Male and
Female, English speaking and English as a Second Language members.
The CEO has become aware of several Manual Handling class injuries amongst your staff. He has
requested you to take some actions to ensure that we as a company are taking every effort to not
hurt anyone entering our site.
Based on meetings to discuss this issue, the first requirement to create an SOP for Manual Handling
of Cardboard Boxes 10 - 20Kgs, and Less than 10 Kg.
You must develop these and then up-load to your assessment. When developing this SOP take into
account the following factors and account for each one in your SOP.
Question 1
Create a Manual Handling Operational Procedure for Stock movement for 10 - 20Kgs, and Less than
10 Kg.
A template has been provided to assist. Should you choose to use your own please ensure that you
use version control.
Answer : Please see attached template completed
Question 2
Write a report which states the following in relation to the development of your SOP.
a. Explain the Processes required for development/modification of operational procedures
including effective communication with stakeholders.
b. Detail how you identified and confirmed requirements with relevant personnel and other
units within National Camper Trailers?
c. How was the current procedure evaluated to ensure development is not unnecessarily
duplicating previous work?
d. How did you identify factors likely to impact on the development process and what
techniques did you adopt for their incorporation into the SOP?
e. Show how you plan to trial the new operational procedures with a target group as required.
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f. What KPIs will you develop to measure the effectiveness of the SOP?
g. Set up a plan (or flowchart) to show how the SOP was developed, documented and verified
with relevant internal/external personnel and/or organisations, in accordance with
workplace procedures
h. Explain how the SOP was and which external sources were used.
i. Detail here how you assessed risks and hazards related to developing and this SOP and ways
of controlling the risks involved.
Answer: Please see attached template for your review.
Assessment 2: Case Study 2
The objective of this section is to demonstrate
2.0 Monitor the implementation of the operational procedure/s
Case Study 2
The CEO has now requested a report based on the SOP that was developed to reduce manual
Handling injuries in your department. He wants to incorporate the SOP into other areas of the
business and present it to other Department heads to discuss. He has asked you lead and compile
another report to assist with this meeting. He has requested the following criteria be included within
the report.
Answer:
a) How would you plan the introduction of the SOP to for various affected personnel to ensure
understanding and the need for compliance?
b) How can we effectively introduce, induct and provide supervision to support personnel in
implementing the new SOP?
c) What methods can we introduce to ensure that performance is monitored to ensure
adherence to the SOP and to assess the requirement to modify the process?
d) After we have introduced the SOP to other work units, what form of feedback can be
actively sought from personnel?
e) Why must we understand resource availability including the competencies of individuals in
the team/group when developing the SOP for work units?
f) Why do we need to have a contingency plan while developing the new SOP?
Answer: Please see attached template for your review.
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Assessment 3: Case Study 3
The objective of this section is to demonstrate
3.0 Evaluate the implementation of operational procedures
Case Study 3
Your Manual Handling SOP has now been in place within the work units of National Camper Trailers
for 6 months. The CEO has come to your department with the latest Safety Figures. These figures
show that Manual Handling injuries have decreased by 75 % since the incorporation of the SOP.
He wants these figures to continue to reduce but, he is concerned that things could increase again if
we are not vigilant. He asks you to look at systems that we can incorporate in all our SOPs to ensure
that they don’t just sit in books.
Answer: following questions he has raised. You can utilise the internet to alleviate his concerns.
a) How can you measure the effectiveness of the SOPs against developed performance indicators?
Answer: The effectiveness of the SOP could be measured against developed performance indicators
based on certain factors: The impact of SOP should be reviewed until every 2 years. The R&D should perform a review based on the impact of changes that are made within the
organisation. The current version of SOP should be distributed to the employees who would make use of it
as per the standard norms of the industry. Based on the implementation of SOP, there should be a conduction of feedbacks and surveys.
This would helpful for understanding the scenario of work.
b) What system can we put in place to ensure that our SOPs are modified/deleted as required, in
accordance company and continuous improvement requirements?
Answer: Based on ensuring that the SOP are modified as per the requirement, it could be
recommended that there should be an inclusion of proper form of monitoring systems.
The monitoring systems that could be used are: Plan-Do-Study-Act (PDSA) – This system would plan for continuous improvement. It would
identify a certain goal and thus would put a plan that could be put into action. Six Sigma – It is defined as a quality management and continuous process strategy of
improvement. It would increase the level of efficiency based on reducing of variations for
allowing capable and consistent kind of services
c) Whenever evaluations and changes are made to our SOPs how can we ensure that the relevant
personnel are kept informed?
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