Operations Management Report: M&S, Approaches, and Environment

This report delves into the realm of operations management, using Marks & Spencer (M&S) as a case study. It begins by introducing the concept of operations management and its role in enhancing business efficiency, with a focus on converting raw materials into finished goods to maximize profits. The report then explores key approaches to operations management, such as Total Quality Management and Just-In-Time approaches, and their significance in achieving business objectives. Furthermore, it examines the leadership and management approaches that contribute to improved operational efficiencies, including democratic leadership and socio-technical systems. The report also provides a critical evaluation of the application of operations management within M&S, considering both internal and external factors that influence the business environment and impact decision-making by leaders and managers. These factors include finance, human resources, marketing, technological changes, economic conditions, and legal changes. The report concludes by summarizing the key findings and providing recommendations for future improvements in operations management.

Management & Operations

TABLE OF CONTENTS
INTRODUCTION
TASK 3
P4. Key approaches to operations management and the role that leaders and
managers play.
P5. Importance of operations management in achieving business objectives
M3. Leaders and managers can improve efficiencies of operational management to
meet business objectives
D2. Critically evaluate application of operations management and factors that
impact on the wider business environment
P6. & M4. Assess the factors within the business environment and how they impact
upon operational management and decision-making by leaders and managers
CONCLUSION & RECOMMENDATIONS

INTRODUCTION
• Management and operations is a department of company which is established to monitor
and increasing overall efficiency of business.
• It focuses on converting raw material into finished goods as effectively and efficiently as
possible so that high profits can be earned.
• This presentation covers the key approaches to operations management.
• In addition to this, importance of operations management in achieving business
objectives will be described briefly.
• Marks and spencer is a clothing brand which has its outlets in all over the world is
selected for this presentation.
• Furthermore, factors within the business environment will be explained.

Key operations of M&S Transformed
• M&S Is focusing on satisfying its customers more so that
they can stay with company for longer period of time.
• Another major transformation the company has made is by
focusing more on optimum utilisation of resources.
• It will reduce wastage and minimise cost of the company.
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P4. The key approaches to operations management and the role that
leaders and managers play
Total quality management
It is a management approach which focuses on satisfaction of customers. It is
done by company through improving its quality of goods and services. Marks
and Spencer has also improved its work by monitoring every things in detail.

Cont.…
Just In time approach
This approach says that while production is carried out in a company it must
be ensured that no inventory is left. Raw material should be ordered as per the
demand. It focuses on carrying out production process only when there is a
demand for goods.

P5. The importance and value of operations management in achieving
business objectives
• Operation management of M & S focuses on optimum utilisation of resources
which gives so many benefits to the company.
• Objectives can be achieved when there will be less wastage of resources that
will result in declining cost of the company.
• It helps in increasing overall productivity of the company.

Management and leadership approach for
improving operational efficiencies.
Leadership Approach
Democratic leadership approach:
This approach says that every employee should be active in taking
decision and sharing Ideas.
This will result in bringing more creativity and better ideas in the
company.
Thus, overall efficiency will be enhanced using this approach of
leadership.
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Management approach
Socio technical systems approach
This approach says that interaction between the employees for better
effectiveness in the company.
It will help people in knowing each other thus they can share ideas and
emotions with each
It will bring more effectiveness in the company and operational
efficiencies will be enhanced
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M3. The way leaders and managers can improve efficiencies of operational
management to meet the objectives of company
• Operations Manager can improve efficiency by way of focusing
on quality management.
• Manager of Marks and Spencer helps in meeting business objectives
by improving the quality through keeping a regular check on daily
activities of employees and overall production of organization
.

D2. Critically evaluating the application of operations management
and factors influencing wider business environment of company
As per Goel (2016), operations department of M & S focuses on quality of the
products which helps the organization in satisfying needs and wants of consumer. This
also helps the establishment in increasing sales because better quality products attracts
many customers.
Overall business environment of M & S is the major focus of operation
department where they monitor quality and efficiency. It will result in managing
inputs and outputs of resources.

P6. & M4. Factors within the business environment that impact upon
the operational management and decision making by leaders and
manager
Internal factors that affect business environment
• Finance
• Human resource
• Marketing issues