Comprehensive Business Operations Report: The Barber Shop Mayfair

This report provides a comprehensive analysis of The Barber Shop Mayfair's business operations. It begins with an introduction outlining the company's background, services, and the report's scope. The main body covers an organization overview, including service offerings and pricing. A Gantt chart is presented to illustrate project scheduling and time management. The report then delves into operational challenges, particularly the lack of advanced technology, and proposes solutions using the 4V model and lean management principles. The evaluation of key service delivery processes, such as appointment booking and service provision, is detailed. Finally, the report offers recommendations for improvement, emphasizing the need for fund-raising to adopt new technologies and meet changing trends, and the importance of customer retention and satisfaction.

Business
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Organization overview................................................................................................................1
Gantt Chart..................................................................................................................................2
Operations challenges analysis...................................................................................................4
Evaluation of key process of delivering services........................................................................6
Improvement Recommendation..................................................................................................7
CONCLUSION ...............................................................................................................................8
REFRENCES...................................................................................................................................9

INTRODUCTION
Business operating is define process which is adopted by a company in order to harvest
values through assets which are owned by a business. In this assets can be consider as tangible or
intangible objects. Through effective business operating an organization able to conduct as well
as operate their business activities in effective manner which leads to high profitability and
market shares (Berman, 2012). Organization taken for this report is The Barber Shop Mayfair
which is one of the oldest as well as well established barber shop which is operating at London.
It is founded in year 1968 It offers variety of services such as re- styling, children hair cutting,
skin fade refresher service, hair cut, beard trim and many more. The respective company offer
variety of products ranges at worldwide level. Topics included in this assignment are
organization overview, Gantt chart, operations challenges evaluation and process analysis along
with recommendation for improvement.
MAIN BODY
Organization overview
The Barber Shop Mayfair is well established as well as oldest barber shop in London. It
was established in 1968 and offers high standard services to loyal as well as new clients. There
are old and modern both barbers in respective store for providing ultimate barbering experience
to customers and make them satisfied (Charles, Schmidheiny and Watts, 2017). The Barber Shop
Mayfair is located at 6 Hertford Street, Mayfair, London and its opening timing is 9 am to 7 pm
from Monday to Friday as well remain close on Saturday. Below mention are services of
respective store along with required time duration and amount. Explanation are as follows :-
Services Time Price
Scissor Cut and Style 30 minutes £28 (with wash)
Short back and Sides 30 minutes £25 (With was £28)
Clipper cut all over 15 minutes £20 (with was £23)
Skin fade (wash included) 45 minutes £30
Skin fade refresher (back and
sides only)
30 minutes £22
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Re-Style 45 minutes £35
Luxury hot towel cut throat
shave
45 Minutes £32
Beard trim with razor 15 Minutes £18
Beard Trim clippers 20 Minutes £14
Children's haircut (under 16
years of age)
30 Minutes £22
The barber shop Mayfair is facing several issues because they don't have latest
technology and equipment as well as it is not possible for them to adopt it because of insufficient
funds.
Gantt Chart
Gantt Chart is invented by Henry Gantt in between year 1861 to 1919. It is define as
graphical representation of bar graph which explains schedule of project and time taken to
complete the task (Chatzoudes, Chatzoglou and Vraimaki, 2015). In this chart, task is performed
on vertical axis and time periods is determined on horizontal axis. The width of the graph depicts
about the time taken to complete each activity. The advantage of Gantt chart is that it avoid
overlapping which means new task cannot get start until previous task gets completed. Along
with this, it is easy to construct as well as it also gives earliest date for completion of project. It
also show dependent relationship among the activities as well as current schedule status.
There are several advantage which feel by The Barber Shop Mayfair by adopting this
such as they able to display information of any project or activities in respect of proper time. In
addition to this they also get benefit because it is simple to create as well as it provide effective
starting point for starting planning of the project (Cho and Chan, 2015). The respective report is
based on identification of operational management issues which for which project manager
develop Gantt Chart which include activities like identification of company where issues is
identify, analysis of resources of respective firm, check authenticity of resources , identification
of challenge, development of management framework, evaluation of key process of delivering
services, conduct quality of improvement practices and recommendation for improvements.
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Operations challenges analysis
There are several challenges which are face by The Barber Shop Mayfair while
conducting their work at their potential location such as issues related to funds, skilled
employees, lack of resources and many more. But the main one which impact on their working
or operations badly is that they are lacking behind in adopting advance technology (Choi, Cheng
and Zhao, 2016). Along with this they are also going through issue which is related with
operational management i.e. they are not able to expand their business as well as they are also
facing operational issues in fulfilling expectation of customers. This is so because respective
company has limited advance technology equipments due to which they are not able to fulfilling
expectation of customers according to change in trends. On the other hand they are not able to
expand their business globally because they have less amount of funds as well as investors. So in
order to avoid and overcome this situation The Barber Shop Mayfair adopt several operations
management framework which are mentioned below:-
 4V model
This model is developed by Bill Grace who is consider as one of the founder of Center
for ethical leadership. Here, 4 V's represent value, voice, vision and virtue. This is generally
adopted by a firm leaders in order develop effective decision so that they able to provide quality
services. Explanation of respective model in respect of The Barber Shop Mayfair is given
below:-
Factor Description
Value At this situation leader of respective company will develop themselves as a
effective ethical lead who will decide their value first of conducting a particular
work. This will help them in identify requirement of adopting change or new
technology for overcoming challenges or issues.
Voice It is essential to have effective voice for a leader so that they can motivate
employees as well as encourage them to conduct their work in effective manner
and adopt changes properly (Ethical Leadership, 2019). Which leads to
accomplishment of task impressively as well as retaining customers for a long
run.
Vision It is essential for a leader to develop their plans and vision in effective style
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which must attract customers as well as employees. That will leads to retention
of potential service users and motivating employees so that they conduct work
properly.
Virtue It is define as role of leader at which they conduct proper analysis of situation
and conduct right thing which will help them in avoiding issues that they are
facing at their workplace.
 Lean Management
It is define as a approach which is generally adopted by a firm in order to operate their
business in effective manner as well as it will also help them in implementing continuous
improvement at the workplace (What is Lean Management? Definition & Benefits, 2019). This
aid an organization in improving effectiveness as well as quality of employees and their working.
Along with this by adopting lean management The Barber Shop Mayfair able to reduce as well
as maintain wastage of time, resources and money in effective manner. There are generally two
pillar of lean methodology that are adopted by respective company, which are mentioned below:-
Pillar Description
Respect of employees and customers According to this it is essential for a leader of The
Barber Shop Mayfair to respect their employees and
customers because staffs help them in adopting new
technology in effective manner (Forsgren and
Johanson, 2014). On the other hand customers help
them in generating high profitability ratio.
Adopting continuous improvement It is also necessary for respective company to adopt
new as well as advance innovation on the continuous
basis because through it they able to attract more and
more customers which help in gaining high profit.
Along with this it will also help in improving their
quality of work in effective manner.
By adopting 4 V model and lean management in appropriate manner The Barber Shop
Mayfair able to conduct their work in effectively as well as it will also help them in avoiding
issues which they are facing.
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Evaluation of key process of delivering services
It is one the most essential portion which help a company in getting succession at its
potential marketplace. This is so because through it they able to attract more and more customers
as well as it will also help in delivering effective services to satisfy service users. Key process
adopted by The Barber Shop Mayfair for delivering services is given below:-
 Making appointment: For this stage The Barber Shop Mayfair provide an option on
their website where customers book appointment according to requirement as well as
time availability (Galindo and Batta, 2013). Along with this respective company also
provide another options i.e. booking through phone call. By this they able to save time of
their potential service users as well as it also help company in arranging services
according to requirement in advance.
 Identifying need and requirement: At this stage employees of The Barber Shop
Mayfair employees will conduct call or interact face to face in order to identify need as
well as requirements of customers visited to their barber shop. By this they also able to
know appropriate type of services they required and what is their budget so that staffs
arrange things accordingly.
 Refine availability of services and resources: At this stage employees or staffs which
identify their availability of services as well as requirement according to service users
demand and requirement (Khaliliand et.al., 2013). This will help them in replaying their
customers or clients according to their requirement and need and if they didn't have any
resource or service they are say no to customers without wasting their time.
 Offer packages: At this stage or process The Barber Shop Mayfair staffs will offer
packages to their customers so that they get attracted and get convinced to buy their
services effectively. Along with this, it is effective for customers because if a customers
get satisfied with services or products then he/ she will do word of mouth publicity which
increase respective company sales. They may also offer membership card which may
include some special services at same price or amount. It will also attract service users
and also convince them to buy membership card.
 Provide quality services: It is one of the effective or important stage of a process which
will attract a customers most (Sampson, 2012). At respective stage The Barber Shop
Mayfair will provide effective as well as quality services so that customers get satisfied
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with their services and come their again and again. This will also help The Barber Shop
Mayfair management in retaining old customers as well as attracting new one.
By adopting these steps The Barber Shop Mayfair able to conduct their operations and
functions in effective manner. This will also help them in satisfying their potential service users
and retain them for long time duration.
Improvement Recommendation
From overall discussion it has been recommended to The barber shop Mayfair which is
located in London. As this organisation is small scale and facing several issues related to
implementation of latest technology and equipment. Along with this, trend are getting change
day by day and they are not able to follow it due to insufficient funds (Sarkis, 2017). Thus, for
The barber shop Mayfair it is important to rise funds so they can purchase latest technology as
well as follow current trends. Below mention are some method of rising funds :-
 Personal financing – This is source of generating fund in which individual who starting
business invest their own savings as well as can use own house if they are willing to
refinance or take out second mortgage.
 Raise money through bank loans - It is the first place where entrepreneurs go while
thinking about funds. There are mainly two type of financing bank provides for business
one is working capital loan and another is funding (Schell, 2018). Working Capital loan
is the loan required to run one complete cycle of revenue generating operations, and the
limit is usually decided by hypothecating stocks and debtors. Funding from bank would
involve the usual process of sharing the business plan and the valuation details, along
with the project report, based on which the loan is sanctioned.
 Funds from family and friend – This is one of the most common way for rising funds
because in urgent situation there is no time to do paper formalities for taking loan from
bank. Along with this, no interest will be charge on this type of fundraising method as
well as no need of keeping anything as security.
From all the above mention source it has been identified that, bank loan is most suitable
method for fundraising. As bank will give proper time for repayment of taken amount to The
barber shop Mayfair. In addition to this, with the assistance of these fundraising method
respective barber shop will able to rise funds and purchase latest technology as well as
equipment. This will help them in conducting their day to day operation i.e., hair cut and so on in
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effective manner according to the demand of customers. After purchasing these technology and
equipments The barber shop Mayfair have to hire professionals who will help in serving
customers as per latest trends as well as their requirement (Veltri and et.al., 2013). Such practices
will help in making customer satisfied and also in becoming loyal.
Furthermore, for implementation of latest trend it is important for The barber shop
Mayfair to identify overall market in better manner. So they will apply each and every type of
latest technology and trend in their working. Along with this market analysing will going to help
in identifying present taste and preferences of customers in better manner as well provide
assistance in serving them (Wallace and Webber, 2017). So it has been recommended that, The
barber shop Mayfair have to rise funds through bank loans and serve their customers through
latest technology and trends. Because it will help in making them satisfied as well as also assist
in generating more and more revenue.
CONCLUSION
By analysis above mentioned topics it can be summarised that for every company it is
essential to conduct effective business operations so that they can appropriately conduct their
business activities at potential marketplace. For conduct proper business operating management
of a firm need to use their tangible as well as intangible assets in effective manner. While
conduct business operating an organization face or go through various challenges which impact
on their working such as lack of time, change in trends and many more. So it is essential for
company management to conduct proper analysis of challenges which help in developing
decision, strategies and process.
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REFRENCES
Books and journals
Berman, S.J., 2012. Digital transformation: opportunities to create new business models. Strategy
& Leadership. 40(2). pp.16-24.
Charles Jr, O.H., Schmidheiny, S. and Watts, P., 2017. Walking the talk: The business case for
sustainable development. Routledge.
Chatzoudes, D., Chatzoglou, P. and Vraimaki, E., 2015. The central role of knowledge
management in business operations: Developing a new conceptual framework. Business
Process Management Journal. 21(5). pp.1117-1139.
Cho, V. and Chan, A., 2015. An integrative framework of comparing SaaS adoption for core and
non-core business operations: An empirical study on Hong Kong
industries. Information systems frontiers. 17(3). pp.629-644.
Choi, T.M., Cheng, T.C.E. and Zhao, X., 2016. Multi‐methodological research in operations
management. Production and Operations Management. 25(3). pp.379-389.
Forsgren, M. and Johanson, J., 2014. Managing networks in international business. Routledge.
Galindo, G. and Batta, R., 2013. Review of recent developments in OR/MS research in disaster
operations management. European Journal of Operational Research. 230(2). pp.201-
211.
Khalili Shavarini, S. and et.al., 2013. Operations strategy and business strategy alignment model
(case of Iranian industries). International Journal of Operations & Production
Management. 33(9). pp.1108-1130.
Sampson, S.E., 2012. Visualizing service operations. Journal of Service Research. 15(2). pp.182-
198.
Sarkis, J., 2017. Greener manufacturing and operations: From design to delivery and back.
Routledge.
Schell, J.M., 2018. Private equity funds: Business structure and operations. Law Journal Press.
Veltri, A. and et.al., 2013. Understanding safety in the context of business operations: An
exploratory study using case studies. Safety science. 55. pp.119-134.
Wallace, M. and Webber, L., 2017. The disaster recovery handbook: A step-by-step plan to
ensure business continuity and protect vital operations, facilities, and assets. Amacom.
Online
Ethical Leadership. 2019. [Online]. Available
through:<https://www.toolshero.com/leadership/ethical-leadership/>.
The Barber Shop Mayfair. 2019. [Online]. Available
through:<https://vadamagazine.com/lifestyle/beauty/the-barber-shop-mayfair>.
What is Lean Management? Definition & Benefits. 2019. [Online]. Available
through:<https://kanbanize.com/lean-management/what-is-lean-management/>.
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